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The Grand Staircase - The Madison Concourse Hotel, Madison, WI

The Madison Concourse Hotel

4.3
4.3
39 Reviews
$31 to $50
Contemporary American
Join us for a special holiday brunches in our Grand Ballroom!

Make a reservation

2 people

7:00 PM


Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, American, Bar / Lounge / Bottle Service
  • Hours of operation
    Brunch Sun 9:30 am–1:00 pm
  • Phone number
    (608) 257-6000
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Bring the family to enjoy special Holiday Brunches in our Grand Ballroom!
  • Neighborhood
    Madison
  • Cross street
    Wisconsin Ave
  • Parking details
    Complimentary parking provided in our underground ramp
  • Additional
    Beer, Cocktails, Full Bar, Gluten-free Options, Non-Smoking, Weekend Brunch, Wheelchair Access, Wine

What 39 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.2Food
  • 4.4Service
  • 3.9Ambience
  • 4Value

NoiseModerate

Loved For

  • Wisconsin

    Great for brunch

  • Wisconsin

    Good for special occasions

  • Madison

    Good for groups

  • Madison

    Good for special occasions

39 Reviews
  1. BradF

    Milwaukee

    3 reviews

    5.0

    3 reviews

    Dined on January 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The New Year's Day brunch is one of our favorite parts of the holidays! Always delicious food and excellent staff.

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  2. SandyW

    Milwaukee

    1 review

    5.0

    1 review

    Dined on January 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    The breakfast buffet New Years morning was very good. Lots of selection. Thank you for having signs saying what the dishes were as I have food allergies so that helps tremendously.

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  3. OpenTable Diner

    Milwaukee

    3 reviews

    4.0

    3 reviews

    Dined on November 23, 2023

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3
    It was a Thanksgiving buffet. These things are never outstanding but, the food was tasty and the service while limited was fine.

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  4. OpenTable Diner

    Milwaukee

    1 review

    5.0

    1 review

    Dined on November 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    The venue was a large ballroom so more institutional then fine dining but the food was plentiful and delicious. So overall a very pleasant experience.

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  5. brigita

    Milwaukee

    3 reviews

    2.0

    3 reviews

    Dined on November 23, 2023

    1. Overall 2
    2. Food 3
    3. Service 5
    4. Ambience 1
    We have eaten Thanksgiving dinner at CIRC many times in the past, was very disappointing that the meal was held in their massive ballroom this year. It would have been helpful to know that in advance.

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  6. Brent

    Milwaukee

    1 review

    5.0

    1 review

    Dined on November 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    From the moment we walked through the front door the staff were very professional and accommodating. We were shown to our table and were seated immediately. Even though they were extremely busy, we never felt rushed and the delicious food never ran low. Everything was laid out logically and easy to find. I am not a huge fan of buffets. This one was the best I have ever attended and would not hesitate to go again. All 3 of us said we were very pleasantly surprised and pleased 😃 with the experience!

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  7. OpenTable Diner

    Milwaukee

    1 review

    vip
    5.0

    1 review

    Dined on November 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    We enjoyed a wonderful Thanksgiving buffet meal at the Concourse. Fantastic variety! Exceptional freshness and quality! Terrific value - half the price of other high-end hotels in the Milwaukee area! Served in their ballroom, the ambience was just OK. But, who cares when everything else is so incredibly good! Already thinking about next Thanksgiving!

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  8. ChristopherN

    Minneapolis

    2 reviews

    3.0

    2 reviews

    Dined on November 23, 2023

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    Food was ok; stuffing/potatoes was dry. We were hoping the food would be as good as the new years brunch.

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  9. Krislyn

    Milwaukee

    1 review

    5.0

    1 review

    Dined on November 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food was excellent. We liked that it was not crowded in the dining room and that it was not noisy. Keep doing what you're doing.

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  10. PatriciaA

    Milwaukee

    1 review

    1.0

    1 review

    Dined on November 23, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Very disappointing. Atmosphere was cold and impersonal. Service people walked by multiple times without picking up our dirty plates. One picked up a plate, then turned to talk to the next table and put the dirty plate back on our table and walked away. Table legs on ends were a tripping hazard when sitting and leaving table. Food was too salty. I found a whole potatoe (with skin on) in my whipped Yukon golds. Green beans were undercooked and tough; sweet potatoes and parsnips cooking doneness was inconsistent with some pieces undercooked and others overcooked. There were zero non-meat protein options. Overall, food options were unimaginative and in sharp contrast to an amazingly beautiful, creative and delicious Thanksgiving buffet + entree choice we had at CIRC a few years ago. That dinner was cozy and elegant and special whereas the ballroom experience was the complete opposite.

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  11. Reno

    Milwaukee

    2 reviews

    5.0

    2 reviews

    Dined on November 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything was outstanding. Food selection, wait staff, presentation all amaziing.

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  12. NMP1979

    Milwaukee

    1 review

    5.0

    1 review

    Dined on May 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The concourse Mother’s Day brunch was fantastic! Delicious food with excellent service and that desserts were out of this world!

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  13. OpenTable Diner

    Nashville

    2 reviews

    2.0

    2 reviews

    Dined on May 14, 2023

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 3
    Exceptionally disorganized event, comparable to a soft opening for a new restaurant.

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  14. MikeP

    Milwaukee

    1 review

    3.0

    1 review

    Dined on May 14, 2023

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 3
    We only saw our waitress when we were seated and when we got the bill. Her assistant had to be flagged done so that we could have dishes cleared. We also had to ask about getting refills and more water. At one point a manager came over and asked how we were doing because she could tell we weren't happy. We asked her about coffee and explained our unhappiness with the staff. The waitresses helper did a good job when we asked for help. She was running around as fast as she could to help everyone. For the money I wouldn't come back. I'm not a person to say anything usually. But I had enough.

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  15. Kajsiab

    Milwaukee

    1 review

    3.0

    1 review

    Dined on May 14, 2023

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4
    Food was good, setup was beautiful but service was bad. No one tended to our table and when we asked for water from a waitress, she responded that another waitress would help us. No one helped us and we had to asks for help again. How disappointing

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  16. AbSinthe

    San Diego

    3 reviews

    3.0

    3 reviews

    Dined on May 14, 2023

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4
    Quality of food was mediocre for the price of $55/person. Service was lacking; they were short on staff, waits for drinks and to have plates cleared was lengthy, our seating was next to the wait staff dais and staff was confused as how to charge off drinks, etc. Staff did they best they could but more help and training was clearly needed.

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  17. OpenTable Diner

    Milwaukee

    4 reviews

    5.0

    4 reviews

    Dined on May 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was really good Mother’s Day brunch and the selection was more than enough.

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  18. DianeS

    Minneapolis

    3 reviews

    4.0

    3 reviews

    Dined on April 9, 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Easter Brunch - food, atmosphere great. Only complaint would be that if you take 2pm reservations that you wait to break down the buffet as 2pm patrons paid the same amount as 10am patrons so should receive similar level of food/service.

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  19. Disappointed

    Milwaukee

    2 reviews

    2.0

    2 reviews

    Dined on April 9, 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2
    This was a complete ripoff, I’m fine paying $50-$60 per person for a great meal but it needs to be worth it. I would have been better off going to the Golden Corral and paying $20 per person. I had a reservation and still had to wait 40 minutes to be seated. I was halfway done with my first plate of food before I even had water to drink, the lamb and prime rib was very dry and very overcooked and the selection was pretty basic. I remember what this buffet used to be like years ago and it was great, fresh and delicious and that’s what I was hoping for but I will never ever go back again. Very disappointing and I will actively recommend people against it ever going to the concourse

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  20. PamelaG

    Milwaukee

    1 review

    5.0

    1 review

    Dined on April 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Awesome food but miscalculated reservations so they were running about 25 minutes behind. Fortunately, the food was worth the wait.

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  21. BobH

    Milwaukee

    3 reviews

    5.0

    3 reviews

    Dined on April 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4
    Very good food and enjoyable experience. Like that the meat was toward the done side.

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  22. BrewPack1

    Milwaukee

    4 reviews

    5.0

    4 reviews

    Dined on April 9, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 3
    A very nice selection for Easter brunch. Everything was nicely displayed and fresh. Being in a ballroom felt more like being at a wedding reception so ambience was not there. Servers did a good job and the dessert selection was outstanding!

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  23. GailG

    Milwaukee

    1 review

    3.0

    1 review

    Dined on April 9, 2023

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 2
    The Easter buffet was overpriced for what it offered. The seafood selections were good, but the meats (prime rib and lamb) were overcooked and dried out. The vegetable selections were limited.

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  24. O9JEKFE9

    Milwaukee

    4 reviews

    4.0

    4 reviews

    Dined on April 9, 2023

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 3
    This review relates to holiday buffets only. At the 20023 Easter buffet, the food was quite good overall. The only items that were fails were the lamb and prime rib carving stations. The meat in both cases was overcooked, dry, chewy and not worth the effort. If I had it to do again, I would take more of the wonderful salads, seafood, pastas and breakfast items. Those ranged from pretty good to fantastic. The desserts were also quite good with the individual lemon tarts and pavlovas, the mascarpone cake and the dessert cups being standouts. The service was efficient and effective. The ambiance was a bit downscale compared to previous years, but acceptable. It could be improved with some decorative screens or dividers to break the cavernous banquet hall into smaller groups of tables. This would have also brought the noise level down. It wasn’t oppressively noisy, but I would have preferred it a little quieter. Overall, it was still worthwhile, but a little more planning of the space and better timing for carving stations could make this buffet really great.

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  25. ShelleyG

    Milwaukee

    2 reviews

    5.0

    2 reviews

    Dined on April 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great place for Easter Brunch! Restaurant inside the hotel is also a great place to eat.

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  26. CherylJ

    Mobile

    3 reviews

    4.0

    3 reviews

    Dined on April 17, 2022

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    We were at the Concourse for Easter Brunch. Service and food were good. The only Hiccup was a line waiting to pay on the way out. Overall a good experience, we'd do it again.

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  27. happy

    Milwaukee

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Easter buffet was excellent. Good food choices, comfortable setting, prompt, attentive service.

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  28. Madisonfoodie

    Milwaukee

    6 reviews

    vip
    5.0

    6 reviews

    Dined on April 17, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We visited during Easter brunch. The food was delicious and there were many options to choose from. The ballroom allowed for distancing between families and the food set up was beautiful.

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  29. JoyceH

    Milwaukee

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 3
    It was a very nice Easter Brunch. Tables were arranged very spaciously. Our table was in the corner and could have used a bit more lightning. You never felt rushed and the service was outstanding. The variety of food was very very good. We definitely consider again for another brunch.

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  30. OpenTable Diner

    Washington DC

    7 reviews

    5.0

    7 reviews

    Dined on April 17, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Superb. Wait staff the best

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  31. ShelleyG

    Milwaukee

    2 reviews

    5.0

    2 reviews

    Dined on April 17, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Wonderful buffet and great service!

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  32. JFab

    Milwaukee

    2 reviews

    5.0

    2 reviews

    Dined on April 4, 2021

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5
    Their holiday/specialty dinners are amazing and this was no exception. We loved every course! The Chef always outdoes himself. The waittress, however, was overwhelmed, way too busy and that made the special brunch not so special.

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  33. ElisabethH

    Milwaukee

    1 review

    3.0

    1 review

    Dined on May 12, 2019

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    For the price, I didn't think there was enough food selection, very heavy on desserts.

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  34. JWL2

    Minneapolis

    32 reviews

    5.0

    32 reviews

    Dined on May 12, 2019

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This Mothers Day Brunch was absolutely one of the best brunches I have ever eaten at period! Awesome job Madison Concourse Hotel!

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  35. OpenTable Diner

    Phoenix

    1 review

    5.0

    1 review

    Dined on May 12, 2019

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Mother’s Day

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  36. PatrickA

    Milwaukee

    1 review

    5.0

    1 review

    Dined on May 12, 2019

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    The Mother’s day brunch was excellent. The food was amazing and the deserts were some of the best we have ever had. The kid’s have been talking about it since we left! We can’t wait to go back.

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  37. CarmenB

    Milwaukee

    1 review

    5.0

    1 review

    Dined on May 12, 2019

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The room was set up elegantly yet functional. The staff was friendly and attentive. Amazing food and an immense selection!

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  38. MRick

    Milwaukee

    3 reviews

    2.0

    3 reviews

    Dined on April 21, 2019

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3
    Had reservations- as did many people- they were running behind and we were seated at least 15 to 20 minutes late. Our server never refreshed our drinks- coffee, cocktails, juice, milk. We got some more water after we were at the end of our meal. Never asked if we would like anything else to drink. Our used plates were not cleared from our table throughout our meal. We waited over 30 minutes for our check and finally got up and just went to the cashier. It took them a few minutes to track down the server and our bill. Food was generally good. Seafood display was low and not refreshed while we were there. Husband had a roast chicken quarter that wasn’t cooked thoroughly. We had a nice brunch with our family but service seemed like they didn’t have time for us. Or didn’t care to be there.
    The Madison Concourse HotelResponded on April 22, 2019
    We are very sorry to learn about your difficulties during Easter Brunch. While we are glad you enjoyed the food, we want the entire experience to be relaxing and enjoyable. If you are willing or interested in speaking with us, please reach out to us by contacting me at 608.294.3004. I am the Director of Operations and would appreciate the opportunity. Thank you for taking the time to share your experience. Stephanie LaBella

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  39. TonyC

    Milwaukee

    60 reviews

    vip
    4.0

    60 reviews

    Dined on May 13, 2018

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3
    We had Mother’s Day brunch. There was plenty of good options from breakfast, to lunch and then deserts. Service was good. We enjoyed our meal.

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

The Madison Concourse Hotel is rated 4.3 stars by 39 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Google Map for The Madison Concourse Hotel

1 W. Dayton Street, Madison, WI 53703

Additional information

  • Cross street
    Wisconsin Ave
  • Neighborhood
    Madison
  • Hours of operation
    Brunch Sun 9:30 am–1:00 pm
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, American, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Complimentary parking provided in our underground ramp
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Beer, Cocktails, Full Bar, Gluten-free Options, Non-Smoking, Weekend Brunch, Wheelchair Access, Wine
  • Phone number
    (608) 257-6000
  • Private party facilities
    Bring the family to enjoy special Holiday Brunches in our Grand Ballroom!
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