Terrasse William Gray

Terrasse William Gray reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. H

   Han

   Montreal / Quebec1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice place to celebrate a suprise event. The customer service is great
   

   Is this helpful?

2. S

   Shenaz

   Toronto6 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   It just rained an hour before. Space heaters on the rooftop could’ve been turned on as it was not as sunny as predicted and quite breezy. The service was interesting. Our server appeared quite busy and perhaps overwhelmed. So every interaction felt rushed and took a while to occur. The food was not great at all. We ordered a shrimp dish that had no sauce was dry and cold. We ordered the beef skewer and that was cold and tough. Literally the creepiest part of I don’t know what part of the cow slapped on in one chunk onto secure not even cut up. The potatoes that were under the dish look like they had been microwave two days ago. Their menu you could use a makeover. Not One salad on the menu. Way overpriced for the value.
   

   • 

   Is this helpful?

3. A

   Andrea

   Toronto1 review

   3.0

   Dined on May 25, 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   I visited this restaurant for the second time and, unfortunately, I was very disappointed. They had changed the menu, and I ordered the fish of the day, which was ridiculously bad and served in a small portion—definitely a joke. The view is amazing, but don't waste your money on the food there.
   

   Is this helpful?

4. W

   William

   Charlotte9 reviews

   3.0

   Dined on May 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We were hotel guests at the William Gray and decided to try the Terrasse for dinner. We were disappointed. The views are gorgeous, the service was good, but the food was mediocre especially considering the price. The Terrasse is best for mingling, socializing, having drinks and maybe an appetizer. If you want a meal, you are best served eating elsewhere. Our Terrasse bill for two people with no drinks, was about $100 CA, two appetizers. The food quality didn't live up to the price. YMMV
   

   Terrasse William GrayResponded 7 days ago

   We’re truly sorry to hear that your experience did not meet your expectations. This is far from the standard of service and quality we aim to provide. Thank you for taking the time to share your feedback, even if it’s difficult to hear. Your comments have been shared with our team so we can better understand what went wrong and work to improve. If you’re open to discussing your experience further, we would appreciate the opportunity to speak with you directly and hopefully regain your trust.
   

   Is this helpful?

5. OT

   OpenTable Diner VIP

   Cleveland1 review

   1.0

   Dined on May 25, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Service was terrible
   

   Is this helpful?

6. R

   Rosario

   Montreal / Quebec1 review

   4.0

   Dined on May 25, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Bonne qualité, mais le menu est très limité. Idéal si vous ne cherchez pas de variété.
   

   • 
   • 
   • 

   Terrasse William GrayResponded 7 days ago

   Merci d’avoir pris le temps de partager votre avis. Nous sommes heureux de voir que certains aspects de votre expérience ont été satisfaisants, mais nous regrettons de ne pas avoir pleinement répondu à vos attentes. Vos commentaires sont précieux pour nous permettre de nous améliorer, et nous serions ravis d’en savoir un peu plus sur ce qui aurait pu rendre votre visite plus agréable. N’hésitez pas à nous contacter directement si vous souhaitez partager davantage. En espérant avoir l’opportunité de vous accueillir de nouveau et de vous offrir une expérience à la hauteur de vos attentes.
   

   Is this helpful?

7. D

   Doug

   Edmonton / Northern Alberta34 reviews

   5.0

   Dined on May 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   This is an amazing restaurant with a wonderful staff. The only reason I gave 3 for ambiance is due to the weather - it was cold, windy and rainy and we were on the terrasse. Fortunately the staff went out of their way to make sure we were comfortable. I can’t wait to go again when the weather is more suited to dining a la fresco.
   

   Terrasse William GrayResponded 7 days ago

   Thank you for your thoughtful review. We’re pleased to hear that you had a positive experience with us. Your feedback is greatly appreciated, and we look forward to the opportunity of welcoming you back in the near future!
   

   Is this helpful?

8. J

   John

   New York City4 reviews

   3.0

   Dined on May 19, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Burrata and fig appetizer, Beef brochette and Flank steak, complimentary birthday cake.
   

   Terrasse William GrayResponded 7 days ago

   Thank you for taking the time to share your feedback. We're glad to hear that some aspects of your experience were positive, but we're sorry to learn that it did not fully meet your expectations. Your comments are valuable to us, and we'd appreciate the opportunity to learn more about what could have made your visit better. Please don’t hesitate to reach out to us directly if you’d like to share further details. We hope to have the chance to welcome you back and provide you with a more satisfying experience next time.
   

   Is this helpful?

9. E

   El Hadj Matar

   Montreal / Quebec1 review

   5.0

   Dined on May 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vue magnifique sur le Vieux-Montréal, ambiance chic et détendue. Le service était attentionné et les plats vraiment délicieux prix abordable. Parfait pour un rendez-vous ou un moment spécial. Je recommande fortement, j’y retournerai sans hésiter.
   

   Terrasse William GrayResponded on May 20, 2025

   Merci pour votre avis positif. Nous sommes ravis d’apprendre que vous avez passé un agréable moment parmi nous. Votre retour est très apprécié, et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement !
   

   Is this helpful?

10. A

    Anaika

    Unspecified1 review

    5.0

    Dined on May 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Je suis parti avec ma mère, ma soeur et une amie. Elles ont adoré, tout était parfait. Je vous recommande!!
    

    Terrasse William GrayResponded 7 days ago

    Merci pour votre avis positif. Nous sommes ravis d’apprendre que vous avez passé un agréable moment parmi nous. Votre retour est très apprécié, et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement !
    

    Is this helpful?