Terrain Cafe – Glen Mills

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1. B

   Bubbles

   New York Area

   22 reviews

   vip
   3.0

   22 reviews

   Dined 2 days ago

   overall3food3service4ambience5

   We have eaten at Terrain Cafe numerous times in the past. We always enjoy it, in particular the ambiance and courteous service. Our waitress was fine but the hostesses were miserable. We had a 1:15 reservation and at 1:30 I asked when we would be seated as I watched group after group be called and given a table. I think people can understand a wait as long as the staff COMMUNICATES. They did not. And we’re clearly perturbed when you inquired. That set the tone for the meal hence the overall rating.

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2. OT

   OpenTable Diner

   Philadelphia

   3 reviews

   vip
   3.0

   3 reviews

   Dined 3 days ago

   overall3food3service4ambience3

   Waiter was very nice. We felt rushed with food apps and main dish came out almost together.

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3. a

   a1ctt

   Philadelphia

   29 reviews

   5.0

   29 reviews

   Dined 3 days ago

   overall5food5service4ambience4

   The food is always fantastic and the setting is always beautifully decorated. Given this brunch is always crowded and the open rooms with glass ceilings can get loud. The busy and loud environment can affect the service but not from any lack of effort from the staff who are always pleasant and working hard. Often going the extra mile to make it a fantastic dining experience which it always is.

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4. DS

   DinnerthenSpeakersSeries

   Philadelphia

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Our dinners were delicious and beautifully presented.

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5. KL

   KellyL

   Philadelphia

   1 review

   vip
   3.0

   1 review

   Dined 4 days ago

   overall3food1service2ambience5

   We have eaten here so many times and the last 3-4 times the food has not been anything like it used to be. Makes me sad. I hate writing negative reviews but it truly needs an overhaul. The ambiance is still great though!

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6. JG

   JaneG

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Never disappoints! Food always good and service the same! And love the venue!!

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7. OT

   OpenTable Diner

   Philadelphia

   1 review

   vip
   3.0

   1 review

   Dined 4 days ago

   overall3food2service2ambience5

   One coffee came out as our food came out & the other came out after. Frittata was okay.

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8. p

   papg

   Philadelphia

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food3service5ambience5

   I’ve been wanting to visit the cafe for a while now so was glad to snag a late night reservation for dinner. I love the ambiance there, so rustic and cosy. Maddie, our server was so sweet and attentive. Have reservations for a belated birthday brunch in December.

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9. SS

   SamanthaS

   Philadelphia

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service3ambience5

   Slow service Waiters switched three times delaying our dining.

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10. BS

    BillS

    Philadelphia

    15 reviews

    5.0

    15 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    Was a great lunch, our server was really friendly and sweet!

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11. KK

    KellyK

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined 6 days ago

    overall3food2service1ambience4

    Unfortunate experience at this restaurant which clearly lacked management oversight as it failed all the basics of service. The good: Very pretty restaurant and much anticipated our meal given our great experience in Devon. Apps were pretty well done. Presentation was nice and they came out in a timely fashion once they were ordered. The bad: we had an 8 o’clock reservation. We got there five minutes before our reservation. The restaurant was not even half full. There was plenty of seating but we had to wait an unusual amount of time to be seated not that big of a deal, but a sign of things to come. Sat down to tables not bused, dirty dishes and glassware sat on adjacent tables for half our stay. Once seated, waitress didn’t attend to our drink order for at least 10 min….so we drank water…waiting for a bottle opener for the wine we brought. Next, no wine glasses remaining so we could either drink your wine out of mason jars or champagne glasses we opted for the latter…but really? The dishwasher must’ve been broken or they just weren’t washing dishes that night. It’s a small menu, which is probably best, and a few of us wanted grilled cheese… which they were out of (I’m not sure how you could be out of a grilled cheese sandwich), but whatever. At this point we really should’ve left but we were really hungry and it was getting late. We waited very long for our main meal… we got a few apologies from our first server… the kitchen sent us another app as apology then an apology from our second server. We were puzzled as our original server then introduced our new server and said “she was leaving” which is fine, but the restaurant still looked like it needed all the help they could get plus she just stayed to chat with the workers who were doing some work. Including the one biased on her phone, while all the tables still needed to be bused. This restaurant needs a manager to ensure the staff are properly trained, and put in the effort. Sadly, we will not return.

    Terrain Cafe – Glen MillsResponded 4 days agoWe were so sorry to read this. We are in the beginning of cold and flu season, and it has been running through our staff. The day you came in we were down most of our servers, bussers and hosts. In these moments we do our best to give our guests the best possible service, but sometimes we fall short. I will be sending you a private message inviting further discussion to see if we might make it up to you. Thank you for your feedback! Terrain Management

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12. JH

    JulianeH

    New York Area

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service3ambience5

    Service was a bit slow, but otherwise great. Employees were friendly.

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13. SM

    SusanM

    Philadelphia

    14 reviews

    5.0

    14 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    Wonderful food, festive holiday atmosphere. We enjoyed each course.

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14. C

    Cseva

    Baltimore

    2 reviews

    5.0

    2 reviews

    Dined on November 21, 2022

    overall5food4service5ambience5

    Such a fun place…..great food and great atmosphere. Our server, Devin was so nice and attentive as well! All around fun girls lunch.

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15. OT

    OpenTable Diner

    Philadelphia

    6 reviews

    5.0

    6 reviews

    Dined on November 20, 2022

    overall5food5service5ambience5

    Delicious, relaxing, enjoyable evening out with the family.

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16. DF

    DeniseFromWC

    Philadelphia

    22 reviews

    4.0

    22 reviews

    Dined on November 20, 2022

    overall4food4service4ambience4

    I’m glad we had a reservation as it was crowded and had a long wait for walk-ins. My grilled cheese was good but I could only eat a portion of the side salad: some greens were wilted and slimy. The quinoa fritters were unusual but worth a try! Overall, it was a fun treat to eat there.

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17. MR

    MarieRSB

    Philadelphia

    7 reviews

    5.0

    7 reviews

    Dined on November 20, 2022

    overall5food5service5ambience5

    Food was amazing. Our server was excellent, Fay. Her recommendation were so good! Never would have thought to them if it was not for her suggestions.

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18. SK

    SarahK

    New England

    2 reviews

    5.0

    2 reviews

    Dined on November 19, 2022

    overall5food5service5ambience5

    Always a wonderful dining experience. We love coming to the Cafe in the fall and at the holidays. The lattes are the best and I love the mushroom soup. This time I got the avocado toast as well and loved it. It's never too loud and the atmosphere is delightful

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19. AC

    AngelicaC

    1 review

    2.0

    1 review

    Dined on November 19, 2022

    overall2food2service3ambience4

    I was really looking forward to coming here for brunch with my friend but the food wasn’t great. I got the breakfast board, the food layout was poor, I had some random greens kind of tossed on the side of my plate with 1 slice of sourdough, and 2 fried eggs on top (no cheese, no butter, no nothing). The side was 2 slices of bacon, 2 really skinny sausages, and breakfast potatoes that were under seasoned, cold, and dense/hard. Not to mention that it took over 20 mins to get our coffee and almost an hour for our food to come out (there were 2-3 other people there at the time). Our server was nice, but she didn’t really come that much. So yeah, the board was definitely not worth 18$. Overall, overrated, which is unfortunate, since I’m an avid Terrain customer. 3/10

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20. D

    Danielle

    Orlando

    26 reviews

    vip
    2.0

    26 reviews

    Dined on November 18, 2022

    overall2food2service1ambience2

    Our waitress didn't take our order for 50 minuets! Food came out cold. Only thing positive was the desert and the lovely waitress who took over our table after the first one left us.

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21. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    vip
    4.0

    2 reviews

    Dined on November 17, 2022

    overall4food5service5ambience5

    It's a wonderful place for special occasions. Menu and service are very good.

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22. d

    debbiel

    New York Area

    6 reviews

    vip
    5.0

    6 reviews

    Dined on November 16, 2022

    overall5food5service5ambience5

    Delicious food, wonderful atmosphere and terrific service!

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23. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 16, 2022

    overall5food5service4ambience4

    We drove 2+ hours to lunch at Terrain and shop in the area. The food is excellent--always imaginative.

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24. k

    katde

    Philadelphia

    12 reviews

    5.0

    12 reviews

    Dined on November 14, 2022

    overall5food5service5ambience5

    As always the lunch was wonderful. Since you were very busy and it was lunch time the noise level was higher than usual. That did not diminish the experience. It’s was a great lunch with terrific selections. A standing ovation goes to Devon Y for terrific service,humor and thoughtfulness.

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25. SB

    SueB

    Philadelphia

    6 reviews

    5.0

    6 reviews

    Dined on November 13, 2022

    overall5food5service5ambience5

    First time dining recommended by my niece and did not disappoint! Looking forward to a return visit

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26. RP

    RandyP

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service5ambience5

    I've never had a bad meal, service, or experience here; I luv Terrain.

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27. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on November 13, 2022

    overall5food5service5ambience5

    Love it every time I'm here

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28. VM

    VivianeM

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food4service5ambience5

    Wonderful as always! It has been a Birthday tradition for 5 years.

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29. LM

    LaurieM

    New England

    3 reviews

    3.0

    3 reviews

    Dined on November 13, 2022

    overall3food2service3ambience4

    We visited over a weekend for a girls trip. I ordered the mushroom soup which arrived to the table barely warm. I did request that it be heated up further. My friend ordered a med-well burger which arrived very undercooked it was med-rare to rare. My friend also tried to buy some chocolate chip cookies and was told from multiple people you were out of them but after we finished eating I was able to order some via the app. Somewhat disappointing from the visits we've had in the past.

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30. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on November 13, 2022

    overall3food4service2ambience5

    Service was incredibly slow but it’s a beautiful space and the food was good

    Report
31. AM

    AM1515

    Philadelphia

    9 reviews

    vip
    3.0

    9 reviews

    Dined on November 13, 2022

    overall3food4service3ambience5

    We made this reservation as it was my Nieces birthday and she had never been to Terrain before. This was her birthday wish! When we arrived, it was busy, and the Hostess seated us after a few minutes. We sat at our table and no Server stopped by our table for quite some time. We waited then I asked the Hostess if we had a server as nobody had stopped over. Finally, a gentleman came over at which time we were all ready to place our order as we had plenty of time to view the menu. It took some time for the food to arrive. We still didn't receive our drinks when our food came out, not any water in the interim. We were told the tea is still seeping, but only two of us had tea and tea doesn't steep for that long. I requested that they do something special for my Nieces birthday, but they didn't do anything, which was very disappointing. The overall service was not what we expected.

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32. JG

    JenG

    Philadelphia

    1 review

    3.0

    1 review

    Dined on November 13, 2022

    overall3food3service4ambience4

    Our last visit to Terrain for dinner was disappointing, except for our lovely server Fay. First, the hostesses seemed utterly confused and one kept shouting out diners names when their table was ready which just seemed really off given the venue. Our table was in the cafe and not the greenhouse, which at first disappointed me, but Gay noted that the noise level in the greenhouse was very high and that we should be glad we weren’t in there. Food was ok, didn’t blow me away as the food usually does. The ambiance is lovely and the value is good given you can byob. If something could be done about the awful sound the metal chairs make when moved on the concrete floor, it would go a long way. The noise it makes is awful and continually interrupted our conversation.

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33. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined on November 12, 2022

    overall3food3service4ambience5

    I’m not sure why you have special instructions, because none of it was even followed. I simply asked for a happy birthday dessert and my instructions were pretty clear, but did not happen. I thought my burger was over cooked. I thought the front of the house was miserable. Our server was excellent, the food runners were excellent. The ambience is always excellent. As far as my special instructions went I said if we order dessert just do a happy birthday for Eileen and if we said no dessert, then just bring the olive oil cake with a candle and none of that happened. Fortunately, my friend enjoyed her birthday very much there, I did not mention anything about dessert to her so now she probably just thinks I didn’t make the extra effort. And this was my first time being there.

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34. p

    pcje4

    Philadelphia

    112 reviews

    4.0

    112 reviews

    Dined on November 12, 2022

    overall4food2service2ambience4

    Disappointed once again. Prices have gone up which is understandable given the times, but the quality and quantity of the dishes has gone down. We ordered the mushroom soup as an appetizer. It took a while for the flower pot bread to come out and our soup had already been served and the bread was not hot when we finally got it. We were still eating our soup and bread when the meals came out. We asked for them to be held until we could finish our soup and when they did bring them, they were just warm, not hot. They must have been sitting in the back waiting for us to finish our soup. Our meals weren't that good either. Having been to Terrain many times over the years, we feel it isn't like it used to be.

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35. JS

    JeffS

    Philadelphia

    1 review

    3.0

    1 review

    Dined on November 11, 2022

    overall3food3service4ambience2

    we go several times a year and every year on my wife's birthday, the table was terrible, the setting was awful. I have never extended anything less than 5 stars, ever, very disappointed. My wife used to get recognized for her birthday with a cookie or some desert which is provided as a courtesy, not this year. Sad to see you are getting away from those special touches, we are certainly paying enough for these "special" touches that use to bring us back and back again. The place was packed so I understand my lack of 5 stars is no cause for alarm. Just a little bummed that it was not special. Thanks

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36. s

    susanf

    Philadelphia

    1 review

    5.0

    1 review

    Dined on November 11, 2022

    overall5food5service5ambience5

    Love the unique food and extremely friendly staff in the restaurant and store!

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37. a

    allisond

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on November 10, 2022

    overall5food5service5ambience5

    Loved it! Amazing food and drinks as usual! Great spot

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38. B

    Beachgirl

    Philadelphia

    7 reviews

    5.0

    7 reviews

    Dined on November 10, 2022

    overall5food4service5ambience5

    We ordered the avocado toast & mushroom soup. The soup was delicious! We didn’t read the description well enough on the avocado toast; found the red pepper flakes overpowering, making it difficult to taste the other flavors with our burning mouths. Fabulous ambience, as always. And the flowerpot bread is a favorite every time.

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39. MG

    MaureenG

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on November 10, 2022

    overall5food5service5ambience5

    My friend and I go several times a year. We love everything about Terrain Cafe, from the outside, always plenty to see. Inside the shopping area has many different items that you can't find in other places, always something to purchase. The dinning area is spacious and the food is always good. Something for everyone. The employees throughout are helpful and courteous. It's always a pleasure and we look forward to returning. Nice to go, also, during any holiday season you get plenty of ideas on how to decorate.

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40. JT

    JeanneT

    Philadelphia

    6 reviews

    3.0

    6 reviews

    Dined on November 9, 2022

    overall3food3service5ambience2

    Our order took 25 minutes to be delivered, then when we finally got it (we both got the same thing-grilled cheese sandwich), one of the sandwiches was burnt and barely had any cheese. We also ordered the truffle fries for $$4 up charge and they were not even warm. The tables were packed and the noise level was ridiculously loud and impossible to talk over. We asked for the manager, who got a new sandwich & hot fries. He was very apologetic and gracious. We felt like he properly remedied our complaints.

    Terrain Cafe – Glen MillsResponded on November 12, 2022Jeanne, Again, wanted to apologize for your experience that day. I'm glad we were able to correct in the moment, and hopefully you'll be back soon so we can give you the level of service you're used to. Terrain Management

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