Terrace 16

We visited for Fathers Day.

Terrible and very slow service

This was one of the worst if not the worst experiences I’ve ever had for any dinner in my life !!! I never write reviews but I have to do this because this restaurant and poor service ruined my fathers birthday experience. I flew into Chicago especially to take my dad out for his birthday and Father’s Day. I ended up waiting 3 hours before I got my food with a 6 pm reservation . It took an hour just to get a drink. Darnesha was our waitress. She was super bubbly and polite but her service was inadequate . I had to remind her that she already took our food order. She took 30 minutes to tell us they didn’t have mango Mojitos after we had put our order in. It took another 30 minutes for us to get a Mojito. She kept saying the bar is overwhelmed. How about the kitchen ? That was overwhelmed too? I saw one table out of many on the terrace actually eating food. Over 2 hour mark we asked to move inside because it got so cold. Even at the 2 hour mark I was fine but getting anxious. I asked for the manager because we wanted to cancel and leave at the 3 hour mark 9 pm. Finally by the time the manager came the food was there. This was great she made an excuse that the food order was put in but “probably went to another table”. That made zero sense. I said there’s no excuse it’s 9 pm and we are now eating . So she said she would comp our drinks. Before at the two hour mark I gave her special candles to put in my dads cheesecake. Darnesha forgot the candles even reminded her before it came out that I gave them to the manager. Darnesha forgot about my dads coffee. When she came over to ask how is everything. I said great but where is the coffee. She goes oh yes they are making a fresh pot for you. She runs back to the kitchen comes out with a pot of Luke warm coffee! I can’t make this stuff up. It’s now 10:30 leaving. The manager failed to take off drinks! I paid got the HELL OUT ! Thank you for one of the worst experiences in my life. Please get new staff and start over.

I felt a little racial profiled being that I waited 45 minutes for a Black Russian .. while other had numerous drink and came in way after I did

Was amazing and great food

Terrace 16 has debatably the best views of the river and lake in the city. However, they do charge accordingly. Cocktails are fairly decent but all cost at least $20. My favorite was a tequila-based frozen cocktail that was perfect for a summer day. I had a $27 burger, which was very good and the charcoal bun was interesting (though tasted pretty normal), but the fries were a little disappointing in my opinion- a seasoned deep fried potato wedge instead of a little more upscale hand-cut fry like I would have expected. I think it’s worth checking the place out once for the views or to maybe bring people from out of town, but be prepared for the price.

Great location and they were able to seat us earlier than reservation. Service was a bit slow however but the view magnificent.

Best rooftop in the city

I really thought this was going to be a better experience for the amount of money I paid.
The internet makes this place sound like a very high class restaurant, but it is not. I will not go again.

the cleaning in the restrooms is a shame…. I took a video of that

We enjoyed everything except no one acknowledged our anniversary. Other than that service was good and the manager checked on us a few times which was nice.

We had to wait 45 min after our reservation, and nobody came for order another 15 min,
I had to ask several time for these. Then we just ordered drinks, took so long, we decided to cancel, but they told us they will serve soon. After all, we all got so tired waiting, I left half of my cocktail and decided to leave.. View is amazing, though. But it was too much.

I had such a great time, the servers were so friendly the view is immaculate especially during the sunset food was amazing I will definitely come back

For it being in Trump Tower, a 5 star hotel.... this was the worst service from being to end ! Will never go back again !

The view was amazing!

The valet was great, but that was it !

Food was NOT good like before and they were short staffed!
They need to bring back the Croissant with almond butter!

absolutely loved experience ❤️❤️🙏🏻

No inaf people working long and slow line for bar and hostess don’t know what they are doing.Very beautiful place but need better service.

Excellent views but poor service and limited menu options.

If it wasn’t for the view, this place would be bankrupt. Service was brutal, food was mediocre, terrible value for money. Avoid it! Chicago has way better options.

Service and drinks were fine. Great views! However, rude customers. I have a group of customers at one of the tables catcalling me and my friend when we walked past them.

Our party has a great time at Terrace 16. We were seated quickly, no wait and the staff was very nice. Our only issue was the waiter didn't check on us as often as we would have liked. It took us a long time to get his attention to order drinks and to get our check. The view on the rooftop is amazing, we were able to watch the Navy Pier fireworks. Food was delicious. I recommend the Terrace Breeze drink.

Food and drink were good but service was bad. The servicer was annoyed by our presence. Her attitude sucked and ruined our experience

We visited for breakfast for my birthday and we enjoyed ourselves. It took a little bit to be seated, but we had a reservation and it seemed the restaurant was a bit short staffed. All still went smoothly and I enjoyed my meal, the atmosphere, and the company. Afterwards we went out on the terrace to take in the view more closely. I have heard restaurants are short staffed and to be patient. We had a great experience and will definitely return.

The 16th floor gives this restaurant the best views in the city! Food was outstanding and service was great too!

The view was amazing. Building is beautiful. The service was the worst. Manager stated they didn’t have enough staffing to serve. We waited for 50 minutes and no one came up to serve us drinks. Finally after I complained to the manager the waitress came but it was still taking long for drinks. We ended up leaving and going to another restaurant so that our 20th anniversary does not get completely spoiled. This is not what I have expected.

It was our 1 year anniversary. I wanted to take my wife somewhere special and once I made my reservation, they were incredibly accommodating and even put the flowers that I brought early up there on the table before we got seated! Making the entire experience memorable. The staff all together was too kind. And the food was fantastic. Best roof top experience I’ve had. You. Cant. Beat. The. View. Don’t try and walk in, reservation only. But it’s worth it the effort because they put in effort to serve you. I’ll be back.

Awesome place

We had out

Poor didn’t get service after 30mins not even water or bread

Staff was nice a polite but they were clearly understaffed and drinks and food took a really long time. Food is overpriced.

Great food with wonderful cocktail selections as well as bottled and tap beer.

Disappointing.
poor service. terribly slow.
ordered a Margarita and at a price tag of $20 came on a plastic cup, tasting more like a lemonade. I sent it back. when the server finally came (10-15 min after) I ordered instead a Sazerak, also asked also for more Ketchup for my sandwish.
20-30 min passed by and had to go to the bar and asked to cancel everything, we were
fed up. then they took another 5-10 min to give me the check so I had to go again to the bar and ask for it there.
like if wasn't enough on the bill there was a 20% gratuity item!!!! which was mandatory.
I had to pay also for their poor service.
Unbelievable, frustrated and disapointing. Prices tags and drinks/food quality don't match the expected level of service that this place should have.

The view was amazing. The server was SO slow and our steak was WAY over cooked!

Good table and great service. Out waitress was fun!

The view is awe-inspiring! You just have to gasp when you see the combination of old Chicago and new Chicago all in one sight. The food is great. Loved their buffet better but that is not in their control. The staff are always the highest grade of excellence.

We got seated on the rooftop outdoor area and it was incredible views. There was a nearby fireworks show we got to enjoy I believe from Navy Pier. Had the Fountain of Youth drink it was really good! Also had a corona. We went here after our anniversary dinner nearby so we got here at 10pm. 10:30 rolls around and they’re already doing last call so we just ordered beers and then went home. The ambiance is really nice up there-dark and romantic. I would return.

THE MOST INCREDIBLE VIEW OF CHICAGO. GREAT FOOD. Highly recommended
DEF GOING BACK.

The staff was terrible!!! I guess we were treated that way cause our race!

Service was terrible. Arrived at 1:40 and left at 3:15. Server had a very nasty attitude and acted like she hated her job. The food was underwhelming for the price, very bland. Will not be returning. The view was nice, I guess I paid for the view because everything else was terrible.

First time there, Great experience! Excellent service and food!