Sustenio - Eilan Hotel

Commentaires sur le restaurant Sustenio - Eilan Hotel de personnes qui y ont mangé. Selon des cotes récentes.

1. AC

   AngieC

   San Antonio9 commentaires

   4.0

   Y est allé le 16 février 2020

   1. Cote globale 4
   2. Nourriture 4
   3. Service 3
   4. Ambiance 4

   Been here twice now. Food is still great but service I would have to say was lacking . This time they forgot to bring our high chair and I had to remind them. The waiter came by after 15 minutes to let me know he would be with us shortly. He brought the coffee with no offer of Sugar and then we had to ask for sugar in which he handed us a few packets by hand without the little holder for it so we had to ask for more since there were 3 people drinking coffee. Then when our guest arrived and he was taking the drink order he was in such a hurry he didn’t even wait for our guest to finish ordering. So she just stuck with the water. Then while we were having desert he dropped the bill asked if we wanted to charge to our room which we told him we weren’t staying there he said he would be back take our time, but kept checking for that bill. So this made us feel rushed. Service was definitely different from the first time
   

   Sustenio - Eilan HotelA répondu le 17 février 2020

   Thank you for sharing about your experience with us, it definitely sounds like our service missed the mark for your Sunday Brunch. I appreciate you bringing your concerns to my attention so we can address them, feedback helps us to further our training program and constantly improve. If I can be of any further service please do not hesitate to reach out -Erin Bergstrom, F & B Manager 210-598-2948
   

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2. SA

   SAMimi

   San Antonio7 commentaires

   5.0

   Y est allé le 15 février 2020

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We always enjoy going to Sustenio!
   

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3. A

   Artie

   New Orleans7 commentaires

   5.0

   Y est allé le 15 février 2020

   1. Cote globale 5
   2. Nourriture 5
   3. Service 4
   4. Ambiance 5

   Great atmosphere and food. Service was a little slow but polite.
   

   Sustenio - Eilan HotelA répondu le 17 février 2020

   Thank you for your feedback, we are glad you enjoyed yourself. I appreciate you bringing the speed of service to our attention so it can be addressed with our team. Feedback such as yours helps us to constantly improve. Please feel free to reach out if I can be of any further assistance. -Erin Bergstrom, F & B Manager
   

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4. PU

   PattiU

   Denver 3 commentaires

   5.0

   Y est allé le 2 février 2020

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Anniversary
   

   Sustenio - Eilan HotelA répondu le 6 février 2020

   Hope you enjoyed celebrating your anniversary with us! We look forward to having you again. -Erin Bergstrom, Food & Beverage Manager
   

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5. DW

   DavidW

   San Antonio1 commentaire

   2.0

   Y est allé le 26 janvier 2020

   1. Cote globale 2
   2. Nourriture 2
   3. Service 3
   4. Ambiance 4

   We went to the Sunday brunch buffet and unfortunately, it was disappointing. The breakfast potatoes were deep fried and nothing special. The bacon-wrapped meatloaf was very dry and overcooked and had very little sauce left in the serving pan. The frittata was just "okay." The peach cobbler was good but had no crust. Knowing the background of the restaurant, I expected something special and it wasn't. I think more care and attention should be given to the entrees.
   

   Sustenio - Eilan HotelA répondu le 31 janvier 2020

   Thank you for joining us for Brunch, I apologize that it was not what you expected. Our team appreciates feedback such as yours to continue to improve. Thank you for sharing your thoughts with us. -Erin Bergstrom, Food and Beverage Manager
   

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6. C

   Cookie

   San Antonio4 commentaires

   3.0

   Y est allé le 26 janvier 2020

   1. Cote globale 3
   2. Nourriture 4
   3. Service 5
   4. Ambiance 3

   We had a delightful waitress named Ashley who was over-the-top! Several food items were extra-ordinarily good and the rest were extra good. My only reason for not giving 4-5 stars overall is because the serving dishes did not keep the food hot. It wasn't even warm in some cases. My guess is that they would have received demerits on a kitchen inspection and was probably unsafe.
   

   Sustenio - Eilan HotelA répondu le 31 janvier 2020

   We are so glad to hear you enjoyed your server and will give her some extra recognition for a job well done! I appreciate you bringing your concerns to my attention and will look into it. I assure your that Sustenio has a history of excellent health department ratings and your safety is one of our top concerns. Please reach out to me on a future visit so I can assure that you have a wonderful experience. Thank you! -Erin Bergstrom, Food and Beverage Manager
   

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7. AC

   AngieC

   San Antonio9 commentaires

   5.0

   Y est allé le 26 janvier 2020

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Brunch was great and service was fantastic! Loved the choices of food. There was something for everyone and I can’t wait to come back!
   

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8. OT

   Client d'OpenTable

   San Antonio1 commentaire

   4.0

   Y est allé le 24 janvier 2020

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Had a wonderful server and food was good
   

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9. H

   Helon VIP

   San Antonio81 commentaires

   5.0

   Y est allé le 23 janvier 2020

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our waitress was personable and efficient, but did not rush us at all. We love Sustenio, will continue to return here!
   

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10. J

    Jayg VIP

    New Orleans50 commentaires

    5.0

    Y est allé le 1 janvier 2020

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    New Year’s Eve dinner was absolutely awesome. The staff was excellent, the food was outstanding especially the ribeye, my wife had the steak Oscar which was absolutely fabulous.
    

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