Sustenio - Eilan Hotel
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- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Let me preface this review by saying that we went during Sunday brunch. I looked at the brunch line up and it was truly eye-popping with variety and very-well displayed offerings. It was too much food for us so we ordered the normal breakfast that came with our room - eggs, hash browns, sausage or bacon, pancakes and biscuit with gravy. Probably not the wisest move given that the focus was on the brunch. The breakfast was unremarkable, pancakes were tough, bacon tasteless as was the biscuit and gravy. The true highlight was our caring server. My wife had a coughing fit, and the server was very attentive in getting her water, making sure she was ok, etc. So, high kudos for the staff and advice to go for the buffet if you can at all take advantage of all the food for the price.
Thank you again for your feedback, we use experiences such as yours to learn how to better serve our guests. I apologize that the breakfast platter was a disappointment. One of our many goals aside from great service is consistent food quality and I am sorry to hear we fell short this time. I will share your feedback with our Chef in order to make improvements. Thank you again for your visit, we hope to see you again soon. -Erin Bergstrom, Food & Beverage Manager, 210-598-2950
This is a classy restaurant with modern, clean décor. It adjoins the bar area which can be lively and noisy. There are many hard surfaces, so if you go and want to talk to your tablemates, be sure to ask for a table in the back away from the bar area. The service was excellent as was the food. I had the Texas chicken fried steak and my wife had the roasted chicken. Her chicken had a delightful slightly smoky flavor - very very good. My chicken fried steak was as expected, served on a bed of hand mashed potatoes with mixed veggies with the requisite cream gravy - authentic and good! The restaurant has a very extensive wine menu so you will find something for your tasted and budget. I had selected a Tempranillo. Our server came back to tell me they were out of that one. As I looked for a second choice, one of the other servers went scouring their supplies and found the last bottle in the cellar - I mention this as a small illustration of the great service we experienced. Highly recommend.
Thank you so much for your wonderful feedback! We are so glad to hear you were impressed by our food, service and wine selection. We hope to see you again soon! Please feel free to reach out if I can be of service on your next visit. -Erin Bergstrom, Food & Beverage Manager 210-598-2950
Been here twice now. Food is still great but service I would have to say was lacking . This time they forgot to bring our high chair and I had to remind them. The waiter came by after 15 minutes to let me know he would be with us shortly. He brought the coffee with no offer of Sugar and then we had to ask for sugar in which he handed us a few packets by hand without the little holder for it so we had to ask for more since there were 3 people drinking coffee. Then when our guest arrived and he was taking the drink order he was in such a hurry he didn’t even wait for our guest to finish ordering. So she just stuck with the water. Then while we were having desert he dropped the bill asked if we wanted to charge to our room which we told him we weren’t staying there he said he would be back take our time, but kept checking for that bill. So this made us feel rushed. Service was definitely different from the first time
Thank you for sharing about your experience with us, it definitely sounds like our service missed the mark for your Sunday Brunch. I appreciate you bringing your concerns to my attention so we can address them, feedback helps us to further our training program and constantly improve. If I can be of any further service please do not hesitate to reach out -Erin Bergstrom, F & B Manager 210-598-2948
Great atmosphere and food. Service was a little slow but polite.
Thank you for your feedback, we are glad you enjoyed yourself. I appreciate you bringing the speed of service to our attention so it can be addressed with our team. Feedback such as yours helps us to constantly improve. Please feel free to reach out if I can be of any further assistance. -Erin Bergstrom, F & B Manager
Hope you enjoyed celebrating your anniversary with us! We look forward to having you again. -Erin Bergstrom, Food & Beverage Manager
We went to the Sunday brunch buffet and unfortunately, it was disappointing. The breakfast potatoes were deep fried and nothing special. The bacon-wrapped meatloaf was very dry and overcooked and had very little sauce left in the serving pan. The frittata was just "okay." The peach cobbler was good but had no crust. Knowing the background of the restaurant, I expected something special and it wasn't. I think more care and attention should be given to the entrees.
Thank you for joining us for Brunch, I apologize that it was not what you expected. Our team appreciates feedback such as yours to continue to improve. Thank you for sharing your thoughts with us. -Erin Bergstrom, Food and Beverage Manager
We had a delightful waitress named Ashley who was over-the-top! Several food items were extra-ordinarily good and the rest were extra good. My only reason for not giving 4-5 stars overall is because the serving dishes did not keep the food hot. It wasn't even warm in some cases. My guess is that they would have received demerits on a kitchen inspection and was probably unsafe.
We are so glad to hear you enjoyed your server and will give her some extra recognition for a job well done! I appreciate you bringing your concerns to my attention and will look into it. I assure your that Sustenio has a history of excellent health department ratings and your safety is one of our top concerns. Please reach out to me on a future visit so I can assure that you have a wonderful experience. Thank you! -Erin Bergstrom, Food and Beverage Manager
Brunch was great and service was fantastic! Loved the choices of food. There was something for everyone and I can’t wait to come back!
Had a wonderful server and food was good
Our waitress was personable and efficient, but did not rush us at all. We love Sustenio, will continue to return here!
New Year’s Eve dinner was absolutely awesome. The staff was excellent, the food was outstanding especially the ribeye, my wife had the steak Oscar which was absolutely fabulous.
The front desk reception on 12/24/19 at approximately 5PM represented a holiday breakfast buffet with a few ‘holiday items’ on the menu. It was only a normal 6 chafing dish breakfast that you would get at the Drury Inn. We were frustrated and had to scramble to find something for dinner. Luckily, JW Marriott Hill country had a great holiday dinner buffet.
We expected something special for Christmas Day brunch and breakfast menus. All we got was the hotel’s usual breakfast options and basic buffet. Hotel staff mentioned we weren’t the only ones to complain about our Christmas expectations. Service was similar to that of a Denny’s or IHOP, and food was just okay.
Read reviews of this restaurant and it sounded like a completely different establishment than the one we encountered at Christmas brunch. We reserved expecting a refined dining experience and some sort of special menu. We confirmed this on the phone. Got there and it was an average hotel breakfast buffet, which even in its simplicity the bumbling staff had trouble executing. Waited in a long line to be seated because they were cleaning the tables. Got in and they didn’t even seem sure if they had other menu items available. The hostess complained to US about how stressed she was and she and the waitress kept asking obsessively if everything was great when it was obviously a joke. We were not the only nonplussed guests dressed to the teeth for what turned out to be a Holiday Inn buffet only with dazed and confused staff fecklessly rushing around. The food was okay but nothing special and did I mention the staff were comically lost. The place I read about was supposedly fine dining. Maybe we wound up at the wrong Sustenio. At least it was cheap.
This brunch was recommended and did not disappoint. The area, the selection, decor all amazing. Thanks for a fantastic experience.
Great ambience and quality. Limited selection of food.
Great for business dinner. We had an enclosed room for our dinner which was helpful for our conversation. Enjoyed the onion dip and the wings as an appetizer. The redfish was perfectly cooked but recommend ordering a side.
The prime rib, turkey & gravy were cold... Mini carrot cakes were dry. The server that took care of us at table side never acknowledged our ‘Thank you’s’
Considering that we had a reservation and the room was not at capacity, not sure why were being seated in front of the buffet, immediately at the prime rib/turkey serving high traffic area
The brunch buffet is good but I think the price should be lowered about $8-$10 (currently $29). Jordan was a GREAT server and very hospitable. Not sure that we would return for the pricey buffet, but I would like to go back for a nice date night dinner. The hotel and restaurant are beautiful and offer complimentary valet if eating at the restaurant. I'm glad that we had a chance to go for brunch. #noregrets
Had a bad bottle of wine which they replaced, but the 2nd bottle had TONS of sediment in it. I think the wine was just too old.
Probably the worst service we have ever had considering we were the only table in the restaurant it should have been super easy, we had to ask her to take our drink orders she did half the table and walked away had to tell another waitress who was coming by for the rest of the drinks. Somebody started choking my husband started to do the heimlich on my mother law as she was choking on a piece of food all the waitress just stood there chatting not once did they even come over, finally the manager came over after and asked if everyone was okay and had to fill the empty water glasses. Usually the food is really good but it was horrible tonight with no flavor, had to get up and go to the kitchen for salt and pepper since again waitresses were to busy chatting with each other, mind you again we are the only table occupied in the entire restaurant
This was our first visit to Sustenio. All in all the evening was enjoyable but we had some disappointments. The food was truly outstanding, tender steaks with an amazing flavor and the Brussel sprouts were wonderful. The mashed potatoes were not hot but were fair in their taste. My friend had the Salmon and said it was delicious. The biggest disappointment was the length of time everything took to arrive at the table. I realize all the food was made to order but it took over 40 minutes for our entrees to be served. The water was tepid and served without ice. Two of the people at our table received their steaks first and it was several minutes before the other 2 plates were served. It is awkward to have half of the table with food while the other half waits. The blueberry sorbet was superb and the creme brulee as well. We enjoyed the quiet ambiance as so many restaurants these days have an echo and are very loud, making it difficult to have a conversation.
Wonderfull as usual.
Food lacked seasoning and was not up to par.
I hate the parking situation, other than that it's great. (valet/far away parking lot)
Brunch at @Sustenio
Service: the service was amazing, our server Trey P was busy but he kept up with all of the tables and was very attentive. Checked on is several times. The other servers cleared plates, the hostess was nice. I spoke to several people in the buffet area, one checked to see if a dish had nuts in it for me. One of the chefs came out to speak to me about the dish. They also went to the back to get desserts for my daughter who was with me. The dessert station had several offerings with nuts, and the serving tongs were being used for all of the desserts, so the very nice chef/kitchen staff made her a plate of nut free items from the back. Same items that were out just not served with the same tongs. I can't thank them enough, so nice!
The food. We tried almost everything. Except they ran out of creme brulee sadly, that is our favorite.
-Prime rib was tender, juicy, very good.
-Poached egg with pulled pork and sweet potato hash with chipotle hollandaise sauce. This was so very good! Not spicy, but very flavorful. The egg was cooked more than soft poached but that's just a result of having them in a warming tray.
-Chicken Fried Quail with poblano cheese grits, rosemary-raspberry marmalade. I could have eaten a whole bowl of those grits, it was hard to get grits because there was just a little in a pile with the quail on top. We liked the quail, but the grits were my favorite part of this dish.
-Beef Bourguigon with house made spaetzle, good and flavorful beef. I'm picky about spaetzle because I make it at home. I like mine a little eggy, but these were good.
-Smoked salmon, oysters, shrimp were good, fresh tasting. Oysters were plump and not dried out.
-Cheeses and Charcuterie had several offerings, my daughter didn't have any because there was nuts throughout the display. What I had was good.
-we had so much more my full review is on Instagram #peasblog
Excellent Sunday Brunch, everything I need and not too much to overwhelm. The $9 bottomless mimosas were delicious too! Will return soon with friends
There were 4 of us and all would say it was one of the top meals we have had! Delicious culinaria restaurant week menu. Everything was really perfect!
Thank you so much for joining us for Culinaria! I am so glad to hear how much your group enjoyed dining with us and we hope to see you again soon! -Erin Bergstrom, Food & Beverage Manager
Nice place. Give it a try. The cocktails are very good.
SA Restaurant week - great way to try out new places. Food and service were great. Relaxed atmosphere and we were not rushed. Great dining experience.
Thank you for joining us for restaurant week! We are glad to hear you enjoyed yourselves!
Celebrated my birthday doing Restaurant Week — prob one of my faves! SO good!
Went for brunch. Buffet food was excellent. We had a late reservation and they ran out of Prime Beef unfortunately. Enjoyed the mimosas. Good selection of both breakfast and lunch items. Boiled shrimp and oysters on the half shell were available, as well as a great salad bar selection.
We're so glad to hear you enjoyed yourselves! Hopefully we'll see you again soon! -Erin Bergstrom, Food & Beverage Manager
I took my friend here for a Birthday Brunch! The food was top notch. We were welcomed at the door and made to feel comfortable and special throughout our experience. I’ll definitely be going back. I know my daughter and son-in-law will enjoy it just as much as I did!! Good job Sustinio!
Thank you for celebrating your friend's birthday with us, we're glad to hear you enjoyed yourselves! Hope to see you and your family soon! -Erin Bergstrom, Food & Beverage Manager
Sunday Brunch was fabulous. We arrived at 10 am and were one of the first to fill our plates with three different fruit bowls, huge cocktail shrimp, pastries, sausage, prime rib and made to order eggs. So much more as well and we love Eilan Hotel. This will be a standard plan when company comes to visit. Just Fabulous!
Glad to hear you enjoyed our Sunday Brunch! We love being a part of special family gatherings and would love to host your next one! -Erin Bergstrom, Food & Beverage Manager
I didn't realize that Sustenio doesn't offer a "weekend brunch," it offers a "Sunday brunch." My mistake, with erroneous expectations for Saturday morning. However they do have a "Saturday breakfast buffet." It is challenging to rate the Saturday breakfast buffet: the food is of the highest quality and best taste, but the selection is limited. If you don't like scrambled eggs with bacon bits, you're not having eggs that morning. No yogurt. No granola or cold cereal. It's a good breakfast at a great price, but it's better to come on a Sunday (and you'll need a reservation) for a more expensive but awesome meal.
Food and table service were great. Bartender was very poor. He disappeared a few times while I was trying to order and there were 3-4 others at the bar and no one else in the restaurant/bar. He also up-charged for ice and didn’t disclose upon ordering. He also had a off-putting attitude. When he was questioned about the additional charges he couldn’t provide a understandable answer. No wonder only 4 people were in the bar. I remember going to Sustenio before and it was packed.
We had a really great time with clients for Happy Hour!
My girlfriend and I went out to have breakfast with our friends and used the app to reserve our spot ahead of time, but when we got there it was fairly empty with only a few other families sitting down next to us. We all had the buffet and were treated with an extensive selection of food that went from pancakes with bacon all the way to shrimp and marinated chicken with mashed potatoes. The food was top notch and we all enjoyed how despite there was a large selection, it was also great quality. We all ordered the mimosas as well, which we were surprised to see that they were bottomless for a decent price ($9.00), with our waiter always coming by and refilling then for us. We were very satisfied with the quality of the food and drinks, I would recommend this restaurant for any families or friend groups looking to get together and have great time with some good food.
A very beautiful facility, especially for a nice romantic evening with your significant other. The atmosphere was very classy and relaxing at the same time. The food was not as up to par as I would expect from such an elegant place? I had the fish and it was adequate but not as flavorful as I was expecting? My honey had the filet and I felt I could have cooked a my more flavorful steak at home. The prices were reasonable but I couldn’t help but feel that I would have been willing to pay a little more to get a better quality meal. I will say that we had two bottles of some great Texas wine and the charcuterie board was fantastic. My honey and I agree that we will definitely be back for drinks and appetizers in the future!
Everything was good. I was a little disappointed that it is not the same brunch they serve on Sunday as I brought my husband for a brunch date.
Sustenio - Eilan Hotel offers takeout which you can order by calling the restaurant at (210) 598-2950.
Sustenio - Eilan Hotel is rated 4.2 stars by 633 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.