Sun Sun - Casa Marina Key West

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1. OT

   OpenTable Diner

   Birmingham

   1 review

   3.0

   1 review

   Dined on June 17, 2022

   overall3food1service4ambience4

   We read the posted reviews and were excited to eat at Sun Sun at Casa Marina. Our daughter has gluten allergies so assumed there would be at least 1 or 2 choices on the menu that would be gluten-free. After being seated and looking at the menu, we saw no gluten-free foods so we spoke to the hostess. She contacted the head chef and he came to our table, ultimately telling us that the restaurant offers no gluten-free foods. This was very disappointing, especially since we had called first to inquire about their menu. The chef also said that he could not accommodate or change any of the menu items to make them gluten-free….could not even make a salad gluten-free!!!! Very disappointing experience at what we thought was a Tier 1 hotel!! Would not recommend 😔

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2. D

   Didinva

   Richmond

   10 reviews

   4.0

   10 reviews

   Dined on June 15, 2022

   overall4food4service5ambience4

   Open door had option for indoor or outdoor dining. In reality it’s all outdoor. Host greeted us with “happy birthday” and made us feel welcomed. Only downside all evening was the couple arguing loudly just in front of us.

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3. P

   Phyl

   Austin

   1 review

   4.0

   1 review

   Dined on June 4, 2022

   overall4food5service5ambience4

   Our first day of vacation and first time in Key West. We thought the price was high but our dinner was fabulous.

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4. MH

   MHardin

   Chicago

   1 review

   vip
   3.0

   1 review

   Dined on May 27, 2022

   overall3food3service3ambience4

   Not up to par with other Waldorf Astoria properties. Needs improvement with food and service.

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5. H

   Hammer

   Philadelphia

   1 review

   5.0

   1 review

   Dined on May 20, 2022

   overall5food5service5ambience5

   Nesly, our server, was terrific. Food was great. Very chill experience. Enjoyed everything. Thank you.

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6. DB

   DougB

   San Francisco

   5 reviews

   vip
   4.0

   5 reviews

   Dined on May 4, 2022

   overall4food4service5ambience5

   The setting, service, and food were exceptional, aside from the tomato sauce served with the potatoes. Would recommend the rib eye with Brussels sprouts and the desserts.

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7. RG

   ReginaG

   Mobile

   1 review

   4.0

   1 review

   Dined on May 2, 2022

   overall4food4service5ambience5

   This is great atmosphere for a special occasion. Take your shoes off. We went early and got the best service. Notice that when all the other tables arrived they waited quite a bit between courses.

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8. JM

   JMS1

   Key West

   14 reviews

   5.0

   14 reviews

   Dined on April 17, 2022

   overall5food5service5ambience5

   Easter Brunch. Great Food! Loved sitting outside.

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9. B

   Bridgette

   1 review

   5.0

   1 review

   Dined on April 17, 2022

   overall5food5service5ambience5

   Beautiful views. The staff was amazing from the hosts to management. Had we needed anything extra there would not have been a wait for it. Joseph from Kenya was awesome, ask for him the next time you go!

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10. OT

    OpenTable Diner

    Miami

    5 reviews

    vip
    2.0

    5 reviews

    Dined on April 17, 2022

    overall2food1service5ambience4

    For the price I was expecting more variety in the buffet. Never again.

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11. OT

    OpenTable Diner

    Oklahoma City

    2 reviews

    3.0

    2 reviews

    Dined on March 30, 2022

    overall3food3service4ambience3

    Vacation dinner. We stayed at the hotel.

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12. OT

    OpenTable Diner

    New England

    1 review

    vip
    5.0

    1 review

    Dined on March 30, 2022

    overall5food4service5ambience4

    Sat at the bar - staff was very friendly - drinks and food were good.

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13. NK

    NKNK

    Denver

    10 reviews

    5.0

    10 reviews

    Dined on March 25, 2022

    overall5food5service5ambience5

    Everything was delicious! The steak and Brussels sprouts, grilled mahi , burrata heirloom tomato salad and the key lime pie! All so good, beautiful ambiance too right on the beach. Excellent service and live music on the pier.

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14. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on March 19, 2022

    overall5food5service5ambience5

    Great sunset experience and great service!

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15. A

    Ariana

    Miami

    3 reviews

    vip
    1.0

    3 reviews

    Dined on March 19, 2022

    overall1food3service1ambience3

    My table was not ready upon arrival. They sat us by the fireplace. We asked to turn it on because of the sea lice, and because the sun was setting and we were not able to see our food after that. No lights. They never came. The appetizers and entres arrived all at once. Beers were hot. We ended up moving ourselves to an empty table so we could eat with light. No one help with moving the plates to the new table. Most important, no one apologized for the inconvenience. I don't leave many reviews, but this place deserved it. Horrible customer service. Food was not bad. But very limited selection. 5 in total. Please avoid this place.

    Report
16. SC

    ShannonC

    Richmond

    4 reviews

    2.0

    4 reviews

    Dined on March 18, 2022

    overall2food1service3ambience5

    Setting on the beach was fantastic but that was it. Service was friendly but servers were untrained as they kept trying to give us another couples food. Food was complete disappointment. For $300 per couple you got food worth about $70 and paid $230 for the ambiance of dining on the beach. Sister resort’s restaurant The Four Marlins is FAR superior and wish we had tried their version of this instead

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17. OT

    OpenTable Diner

    New England

    87 reviews

    vip
    5.0

    87 reviews

    Dined on March 17, 2022

    overall5food5service5ambience5

    Beautiful ocean view, good service and great food.

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18. YK

    YvonneK

    Chicago

    11 reviews

    2.0

    11 reviews

    Dined on March 5, 2022

    overall2food3service3ambience2

    We expected indoor seating not by the bar. It rained very hard.

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19. TC

    TrptCabSauv

    New York Area

    9 reviews

    vip
    1.0

    9 reviews

    Dined on February 25, 2022

    overall1food1service1ambience3

    Very limited menu, food and drinks were overpriced, poorly prepared. Service was terrible: after food was delivered, the server did not return to ask how the meals were or if we needed anything further. It would be difficult to attribute the shortcomings to lack of quality help or supply chain issues as we have had terrific meals at 3 other Key West restaurants earlier in the week. An elegant setting such as Casa Marina deserves a first-class restaurant. Sun-Sun fails miserably.

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20. CM

    CourtneyM

    Cleveland

    9 reviews

    vip
    2.0

    9 reviews

    Dined on February 25, 2022

    overall2food4service2ambience4

    Very understaffed. The waiter we had was very good and helpful, but he was swamped with too many tables.

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21. VW

    VictoriaW

    New York Area

    1 review

    5.0

    1 review

    Dined on February 22, 2022

    overall5food5service5ambience5

    We had the private dinner on the beach. The food was amazing as was the champagne, our waiter Nestle was wonderful, attentive, friendly. The stars were brilliant that night.

    Report
22. BH

    BrianH

    1 review

    2.0

    1 review

    Dined on February 17, 2022

    overall2food1service4ambience5

    Made reservations for a sunset dinner at a high-end restaurant. Showed up and they acted surprised at the mention of such and seated us promptly. We expected a full menu. With a choice of only 4 entrees, I chose a burger and fries with a bloody Mary. The bloody Mary was laced with tabasco sauce and terrible. The burger came out dry and the fries were cold. Lobster ravioli and wine were decent for my companion. The view was amazing, and the hotel is something to be seen. Best view, worst food and most expensive in Key West. Will not go back. Go for the view not the food.

    Report
23. CM

    CasaMia

    New York Area

    3 reviews

    2.0

    3 reviews

    Dined on February 14, 2022

    overall2food2service4ambience1

    Not what we had been expecting, especially for the cost. Venue was moved from beach to inside into a conference room because of wind. 50 or more tables set up like card tables in a row - you could watch your neighbor eat. Band Music was loud and awful. Asked them twice to turn it down to no avail. Food . . . Salad was good. Dinner was pathetic - a tiny piece of steak (two bites) and two tiny lobster tails, so small I think they weren’t even lobster, again two bites. Could not even ask for the steak to be cooked rare because everything was cooked ahead of time and all the steaks were “medium.” Their big “chocolate surprise was a couple of chocolate covered strawberries and toll house-like chocolate bits. For $150?? Never again. Our waiter was decent but obviously new at his job. What a rip.

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24. c

    carole

    Richmond

    2 reviews

    1.0

    2 reviews

    Dined on February 13, 2022

    overall1food2service4ambience4

    Super bowl buffet was very disappointing.. food was not what I would expect for a nice resort .. desserts were not included. Too much money for the value of what we had

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25. J

    randallJ

    New England

    14 reviews

    vip
    5.0

    14 reviews

    Dined on February 13, 2022

    overall5food5service5ambience5

    My husband and I look forward to Super Bowl Sunday at Sun Sun-Casa Marina in Key West. Josh and his staff are excellent with attention to detail and always making sure everything is alright. We could not ask for a better place to watch the Super Bowl outside or inside. Thank you Josh and staff once again it was a great time.

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26. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on February 12, 2022

    overall5food5service5ambience5

    It was nice Beach front casual dining with a very small menu for lunch.

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27. n

    null

    1 review

    3.0

    1 review

    Dined on February 9, 2022

    overall3food5service5ambience5

    Sun sun was beautiful, excellent food, georgous sunset! Flagler room great!

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28. a

    ans36830

    Savannah

    13 reviews

    4.0

    13 reviews

    Dined on February 3, 2022

    overall4food5service5ambience4

    Very windy, but excellent food & service. Could not finish our food. Kind of pricey-thought it included wine.

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29. OT

    OpenTable Diner

    Naples

    5 reviews

    5.0

    5 reviews

    Dined on January 27, 2022

    overall5food5service5ambience5

    It was an amazing experience and the staff was so friendly

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30. W

    Wendy

    New York Area

    44 reviews

    vip
    5.0

    44 reviews

    Dined on January 23, 2022

    overall5food5service5ambience5

    Celebrated my husband’s birthday on the beach. Very special (two tables altogether) - each with its own waiter. We loved the chef-inspired food, the service, and the magnificent, private sunset view! Would highly recommend!

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31. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 6, 2022

    overall2food3service3ambience3

    No music performance. Website said there would be a music group every evening. Stopped by twice and no band. We left

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32. D

    Dcmatt

    Washington DC

    26 reviews

    vip
    2.0

    26 reviews

    Dined on January 2, 2022

    overall2food2service1ambience4

    They don’t even try. It’s an amazing setting, but at night, no lights, candles, ambience, nothing. The food is fine, but nothing amazing, the service is fine but not great.

    Report
33. J

    Jessica

    Treasure Coast

    12 reviews

    5.0

    12 reviews

    Dined on January 2, 2022

    overall5food5service4ambience5

    A very basic menu but tasty food; I ordered a burger which was delicious and well cooked; my husband had the caesar salad which was in a unique presentation with the croutons as sliced bread between the lettuce slices; the key lime pie for dessert was delicious, and the drinks were good too; we sat outside near the pool; there was live music ; I could see going back during the day in order to see the ocean; we were there at night

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34. M

    Mike

    Key West

    3 reviews

    4.0

    3 reviews

    Dined on January 1, 2022

    overall4food4service5ambience5

    New Year’s

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35. OT

    OpenTable Diner

    Philadelphia

    1 review

    vip
    5.0

    1 review

    Dined on December 29, 2021

    overall5food5service5ambience5

    Awesome beach dining

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36. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on December 28, 2021

    overall5food5service5ambience5

    Awesome anniversary diner

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37. C

    Chris

    Indiana

    6 reviews

    2.0

    6 reviews

    Dined on December 25, 2021

    overall2food3service1ambience5

    We went for Christmas dinner on the patio with what should’ve been and look to be an amazing experience! However the service was a lackluster at best and the food choices were abundant however not very flavorful. And yes we understand many restaurants are understaffed… but there were plenty of servers and bussers standing around…. So it wasn’t for a lack of personnel. This is not what we would have expected out experience at the Waldorf to be. We’ve gotten much better service at food at many other places in town. Even the bathroom looked to be in a state of disrepair. Not at all what we expected from a Waldorf…. Very disappointing

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38. AC

    AparnaC

    San Francisco

    1 review

    2.0

    1 review

    Dined on December 25, 2021

    overall2food1service1ambience5

    Went for Christmas dinner. Beautiful surroundings and music. However, the waitstaff didn't seem to communicate with each other and kept bringing out the wrong food item to multiple tables including ours. Food was bland. The manager said he would comp the wine we got as a gesture of goodwill but in the end we were charged for not only the wine, but a different, more expensive wine that we did not order. In the end, they took off the wine plus more $ for our troubles but I expected more from a Waldorf. I had read the negative reviews online before going, but I figured they were exaggerated. The reviews turned out to be correct.

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39. IL

    IslandLady

    Key West

    4 reviews

    5.0

    4 reviews

    Dined on December 25, 2021

    overall5food5service5ambience5

    Six of us enjoyed the Christmas Buffet, and the hotel staff made our visit memorable. Service was impeccable, the food selection and presentation was impressive, and, finally, the weather was perfect for outdoor dining. We’ll be back!

    Report
40. BS

    BathshebaS

    Nashville

    3 reviews

    vip
    4.0

    3 reviews

    Dined on December 25, 2021

    overall4food3service3ambience4

    Christmas Buffet

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