Sugar Factory - San Antonio

Name: Sugar Factory - San Antonio
Address: 849 E Commerce St, San Antonio, TX, United States, 78205
Telephone: (726) 204-2020
Price range: $31 to $50
Rating: 4.1

4.1 (523)

$31 to $50

American

849 E Commerce St, San Antonio, TX 78205

Make a reservation

2 people

May 24, 2025

7:00 PM

Booked 10 times today

About this restaurant

Great for creative cocktails
Hot spot
Good for special occasions

Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot – known for its over-the-top dishes, sweets and treats – has opened its second Texas location in San Antonio. The world-famous, family-friendly, high-energy celebration destination is located on the popular River Walk at 849 E Commerce St, unit 109.

“For over a decade, Sugar Factory has delighted guests of all ages with our internationally recognized fun, high energy brand delivering memorable experiences in a family-friendly atmosphere. We are excited to introduce San Antonio to our signature desserts, savory dishes, beautiful photo op walls, and friendly staff,

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
American, Comfort Food, Dessert
Hours of operation
Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm Brunch Sat, Sun 10:00 am–4:00 pm
Phone number
(726) 204-2020
Website
https://sanantonio.sugarfactory.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Casual Dress
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at sanantonioparties@sugarfactory.com or call (726) 204-2020.
Private party contact
Dana Sugarman: (726) 204-2020

Location
849 E Commerce St, San Antonio, TX 78205
Neighborhood
Downtown
Parking details
None
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Private dining

Offers

Sugar Factory Happy Hour
Multiple dates available
Mon - Thu - 4:00 PM - 10:00 PM,Fri - 4:00 PM - 11:00 PM
Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve. We DO NOT accept reservations for Happy Hour:)

What 523 people are saying

Sugar Factory - San Antonio reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1

4.1 based on recent ratings

4.0Food
3.9Service
4.1Ambience
3.5Value

Noise • Moderate

Loved For

San Antonio
Kid-friendly
San Antonio
Hot spot
San Antonio
Kid-friendly
San Antonio
Hot spot

Review summary

AI-generated from verified diner reviews

Sugar Factory - San Antonio offers a "vibrant and energetic" atmosphere, perfect for fun nights out. The "beautiful and colorful" food presentation is a highlight, and the restaurant is "family-friendly." Service can be hit or miss, but standout servers like Kaitlyn and Terrance leave a positive impression. Ideal for celebrations and unique experiences.

523 Reviews

A
Ashley
San Antonio1 review
5.0
Dined 7 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We had such a great time at the Sugar Factory Downtown! The atmosphere was vibrant and full of energy — perfect for a fun night out. Our server, Kaitlyn, was absolutely amazing. She was so sweet and took the time to explain everything to us since it was our first visit. The drinks and food were both delicious — definitely lived up to the hype! We also had the pleasure of meeting Dan, the new GM from Vegas. He was super cool and took the time to chat with my husband and me, which really made us feel welcomed and appreciated. Overall, it was a perfect date night. We’ll definitely be coming back!
Is this helpful?
L
Leti
San Antonio1 review
4.0
Dined on May 10, 2025
1. Overall 4
2. Food 3
3. Service 1
4. Ambience 5
The ambience and outdoor seating were beautiful and the food was good, but the desserts stole the show. Unfortunately, the service was very disappointing. Our waitress seemed uninterested, took my order , turned and walked away and didn’t take my guest’s order until prompted, and never checked in throughout the meal. For a table ordering multiple courses, the lack of attention was surprising. It’s a shame, especially when a tip is already included, seemingly to remove any incentive for good service. Not sure will be returning anytime soon.
Is this helpful?
S
Sarah
San Antonio1 review
5.0
Dined on May 4, 2025
1. Overall 5
2. Food 4
3. Service 4
4. Ambience 5
The experience as a whole was amazing. Our students enjoyed their time.
Is this helpful?
V
Vanessa
San Antonio1 review
2.0
Dined on April 20, 2025
1. Overall 2
2. Food 1
3. Service 3
4. Ambience 1
We paid over $300 for food and drinks. The food was under seasoned and cold. The alcoholic drink I had tasted like juice. The best thing was the specialty drink with the dry ice. Not worth the money and I won’t be going back.
Is this helpful?
D
Dede VIP
Houston17 reviews
1.0
Dined on April 20, 2025
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 4
WORST LOCATION EVER! DO NOT GO! HORRIBLE! RUDE!!!!
Is this helpful?
T
Treyvon
Phoenix1 review
5.0
Dined on April 13, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Our waiter was very friendly and great at what she does she deserves a raise also the picture lady do too
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s
shailyn
Las Vegas1 review
4.0
Dined on April 12, 2025
1. Overall 4
2. Food 4
3. Service 3
4. Ambience 5
Waitress wasn't very friendly. Most of the Food was pretty good. Environment was fun.
Is this helpful?
A
Amanda
Columbus4 reviews
3.0
Dined on March 23, 2025
1. Overall 3
2. Food 2
3. Service 2
4. Ambience 3
Food was just ok, service was not great. Very expensive for what you get and they automatically add 20% service tip.
Is this helpful?
OT
OpenTable Diner
Charlotte1 review
3.0
Dined on March 23, 2025
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 4
I love the concept of the restaurant. It’s “trendy” and I can see why it would attract guests; however, the prices do not reflect the quality of the food and drinks. $18 for a basic fruity margarita, $10 for drip coffee, $30 for chicken and waffles. None of these items were “elevated” to justify their prices.
Is this helpful?
JM
JosellaM
Houston1 review
2.0
Dined on March 16, 2025
1. Overall 2
2. Food 5
3. Service 1
4. Ambience 1
they were out of menu items on the menu, cups & silverware were dirty, as well as the restrooms. service was not that great. food was good.
Is this helpful?

FAQs

Sugar Factory - San Antonio offers takeout which you can order by calling the restaurant at (726) 204-2020.

Sugar Factory - San Antonio is rated 4.1 stars by 523 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

May 24, 2025

7:00 PM

Booked 10 times today

Google Map for Sugar Factory - San Antonio

849 E Commerce St, San Antonio, TX 78205

Additional information

Neighborhood
Downtown
Hours of operation
Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm Brunch Sat, Sun 10:00 am–4:00 pm
Price
$31 to $50
Cuisines
American, Comfort Food, Dessert
Dining style
Casual Elegant
Dress code
Casual Dress
Parking details
None
Payment options
AMEX, Discover, Mastercard, Visa
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Website
https://sanantonio.sugarfactory.com/
Phone number
(726) 204-2020
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at sanantonioparties@sugarfactory.com or call (726) 204-2020.
Private party contact
Dana Sugarman: (726) 204-2020

Sugar Factory - San Antonio

Make a reservation

About this restaurant

Additional information

Private dining

Private Dining

Custom inquiry

Offers

Sugar Factory Happy Hour

Menu

What 523 people are saying

Overall ratings and reviews

Loved For

Review summary

FAQs

Does Sugar Factory - San Antonio offer delivery through OpenTable or takeout?

How is Sugar Factory - San Antonio restaurant rated?

Is Sugar Factory - San Antonio currently accepting reservations?

Make a reservation

Additional information