Sugar Factory - Orlando

3.8
5361 Reviews
$30 and under
American
Sugar Factory Orlando features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.

*18% Auto Gratuity will be added to parties of 6 or more*
avatar copy

Private Dining

Book your next event with us

View details

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 5361 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
3.9
service
3.8
ambience
3.4
value
Noise · Energetic
70% of people would recommend it to a friend
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
OT
OpenTable Diner
Jacksonville
1 review
Dined 21 hours ago
Overall5food3service5ambience5

The atmosphere here is amazing! This was the highlight of our time in Orlando. We'll be back.

OT
OpenTable Diner
1 review
Dined a day ago
Overall5food5service5ambience5

It was my daughter’s birthday and the staff was great!!!! It was crowed and loud but the experience made it all the worth while. Our waitress was very kind and attentive. We love this place.

AD
AD1234
1 review
Dined a day ago
Overall3food3service3ambience3

No wait time with a reservation
Server was friendly

Food took a long time and was okay
Nothing amazing

Over priced

Barely got much and paid over $125
2 girls didnt even order anything but fries.

Small portions

NH
NevaehH
1 review
Dined 2 days ago
Overall3food5service5ambience5

When seated our (amazing) server brought us cups of water but we had to send three cups back because they were dirty and had stuff stuck on the inside of the cups. Was not expected from a restaurant like this and of their esteem and was disappointing. Definitely made me nervous using other cups and silverware throughout the rest of the night.

TW
TashaW
Jacksonville
1 review
Dined 2 days ago
Overall3food3service4ambience3

Overall it was a decent experience. Our server was great, however be aware that they will include 20% gratuity to your bill even if your party is less than 6. We were party of two and not made aware of this. No biggie but on the website and other documents it stated if the party is over 6. The noise level is VERY energetic. There were maybe 6 birthdays while we were there and while it’s fun to see everyone having a great time, the music is turned up to club volume level which can make it hard to hear. Food was average, nothing to write home about but the drinks were spot on.

OT
OpenTable Diner
Miami
1 review
Dined 2 days ago
Overall4food2service3ambience5

Ambiance was great, waiter was great. Time waiting to for our order to be taking was longer than usual. Getting food took longer. Food was lukewarm which was unusual.

OT
OpenTable Diner
Tampa
1 review
Dined 2 days ago
Overall3food3service4ambience2

Tables were sticky and needed cleaning. The floor is very slippery and the restaurant has a dirty mop smell. Jonathan service was great!

YS
YolandaS
1 review
Dined 2 days ago
Overall5food5service5ambience5

Wonderful first time experience at the Sugar Factory.

HM
HelensM
1 review
Dined 2 days ago
Overall1food1service1ambience1

Dirty and nasty 🤮 I wouldn’t bring a pet pig into this place

VB
ValerieB
1 review
Dined 2 days ago
Overall5food5service5ambience5

Many servers making sure you received your orders in a timely manner, food really good, best drinks ever!

J
Jazzyjay
1 review
Dined 3 days ago
Overall2food2service2ambience5

Overrated! Be prepared to wait extra long for food.

G
Gloriannem
1 review
Dined 3 days ago
Overall3food2service4ambience3

It was ok candy store half empty and most items on the menu not available nothing to brag about server was great

OT
OpenTable Diner
1 review
Dined 3 days ago
Overall4food5service5ambience5

The experience was wonderful

F
Foodie
2 reviews
Dined 4 days ago
Overall3food1service5ambience5

We celebrated our sons 13th Bday dinner at the Sugar Factory. It was no doubt a fun experience but that is exactly what you are paying for, the experience. Everything is over priced and the food quality was not good. I recommend going for dessert and skip out on the appetizers/food.

OT
OpenTable Diner
Richmond
2 reviews
Dined 4 days ago
Overall4food4service4ambience4

Visiting from Va the food was amazing and the energy was just what I needed I will definitely return the drinks was amazing.

CG
CarolynG
Richmond
1 review
Dined 4 days ago
Overall5food3service5ambience5

I had an amazing time. Our server Ryan was amazing

OT
OpenTable Diner
Orlando
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

We booked a reservation for my birthday and I must say it was so worth it!! I had the time of my life. The drinks, food and whole vibe was fantastic!!

AA
AnnA
1 review
Dined 4 days ago
Overall5food5service4ambience4

We had a blast! Fantastic place for people who love music, dance and sweets!

OT
OpenTable Diner
Louisville
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

Food and service were great! This place was wonderful to help celebrate my birthday!

OT
OpenTable Diner
1 review
Dined 4 days ago
Overall3food4service4ambience3

It was nice…wish there was more to the Candy and ice cream in the store area look bland! The menu was missing a lot of items sadly

OT
OpenTable Diner
Mississippi
1 review
Dined 5 days ago
Overall3food3service3ambience4

Average food. Neat place but expensive. It’s about the experience.

F
Fbdhd
1 review
Dined 5 days ago
Overall3food3service3ambience4

Although i had a reservation it took about 40 min to be seated

OT
OpenTable Diner
Charlotte
1 review
Dined 5 days ago
Overall5food5service5ambience5

It’s must place to go with kids or just for adults

TA
ThomasA
1 review
Dined 5 days ago
Overall5food5service5ambience5

We went to the Sugar Factory for my daughter's 21st birthday lunch. It was so much fun! We all dressed up a little bit, but not necessary so many tourists in summer casual. My daughter ordered a mai tai in a huge Fishbowl looking container oh, it was made of plastic although it looks like glass. She could only drink about a quarter of it oh, they allowed us to take it home in a special plastic container with a lid. We did not expect that at all. If you have a celebration with someone turning 21 or older it is an absolute blast.

OT
OpenTable Diner
Orlando
1 review
Dined 5 days ago
Overall3food4service2ambience3

Was mediocre

F
Frovira
San Francisco
1 review
Dined 5 days ago
Overall1food1service2ambience1

About the food The ratio price vs quality it’s ludicrous, the decoration of the place lack of good taste, environment was totally ghetto, we wait to much for the food, the menu it’s boring

MS
MayraS
1 review
Dined 6 days ago
Overall5food5service5ambience5

I came for my birthday dinner with friends and it was very energetic and upbeat. Definitely recommend

Q
Quinn
1 review
Dined 6 days ago
Overall3food2service4ambience3

The candy store was fairly dirty and empty. Restaurant part was better kept. Food tasted bland this time, even my cookies and cream shake tasted like plain vanilla ice cream. I waited an hour for my food(AND drink 🙄) only for it to be luke warm when I received it. My son LOVED his hot wings and the music with people dancing . It was okay, it's been a wayyyy better experience in the past. I spent over $100 on just me and 9 year old. It wasnt worth it. I left still craving food

NB
NaeB
Caribbean
2 reviews
Dined 6 days ago
Overall4food4service4ambience3

I just didn’t like that my food came out before my drink. I could barely finish the drink because I was so full.

OT
OpenTable Diner
Birmingham
1 review
Dined 6 days ago
Overall2food5service5ambience1

This place is not for real CHRISTIANS at all. The music 🎶🎶 is horrible and degrading on so many levels. There were children there and half dressed women, profanity in the music 🎵🎵.. this is not a family oriented place, unless you're raising children of KISS, MARILYN Manson or 2 LIVE CREW. The food was great and our server was great. I had the California Veggie 🍔.

OT
OpenTable Diner
Orlando
1 review
Dined 6 days ago
Overall5food4service4ambience4

Just went for the Milkshake. Highly recommend the Cookie Monster. It was delicious! They should call the place “Club Sugar”. Music was very loud but everyone was dancing having a great time. You should experience it at least once.

DA
DemetriusA
1 review
Dined 7 days ago
Overall4food3service3ambience4

Like how staff dance for birthday parties and the music that was being played

TJ
TiaraJ
1 review
Dined 7 days ago
Overall2food1service3ambience1

It was my daughter’s birthday on 07/18 and o took her there they were out of the drink she wanted. When she received her waffles they were burned. My Buffalo wings were cold and fries were cold. Very unhappy.

KA
KATIEO
San Francisco
1 review
Dined 7 days ago
Overall5food4service5ambience5

Everything was pretty good but the shortage of bathrooms. Only 1 stall.

z
zaidaa
1 review
Dined 7 days ago
Overall5food5service5ambience5

i recommend sugar factory very nice and happy environment to go with your family we enjoyed every minute we was was there i highly recommend sugarfactory for a dinner with family or love ones

KO
KeylaO
1 review
Dined 7 days ago
Overall5food5service3ambience5

Absolutely amazing!!!! This is one of my favorite restaurants!!

E
Emilyw
Orlando
1 review
Dined 7 days ago
Overall1food1service3ambience2

Very loud. Very close together. Milkshake was not cold was like drinking milk. We paid 246 for 4 milkshakes, 2 baskets of fries, 3 order fries Mac n cheese bites. One nonalcoholic beverage and one alcoholic beverage. Not worth the money

DS
vipDawnS
Orlando
11 reviews
Dined on July 18, 2021
Overall1food2service2ambience1

EXTREMELY loud , took forever to get food, food not bad
Won’t go back

AA
AhmadA
1 review
Dined on July 18, 2021
Overall4food5service5ambience4

Food was good, service was great the place is full with energetic staff and costumers the only thing that they need to work on is when you book a table on time you should get it on time not wait half an hour to get it.

OT
OpenTable Diner
1 review
Dined on July 18, 2021
Overall5food5service4ambience5

We went to celebrate my 9yr old’s birthday… the energy was amazing. The shakes and food were delicious as always. Overpriced and only one stall working in bathroom (which was not clean)… but she really enjoyed it overall…

FAQs

Sugar Factory - Orlando is rated 3.8 stars by 5361 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Sugar Factory - Orlando