Sugar Factory - Orlando

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1. CP

   CindiP

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Good food, great ambience. Maybe a little too loud sometimes. No music selections for older people.

   Report
2. JD

   JessicaD

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food5service5ambience5

   Great food, our waitress was not the kindest at the end when we didn’t over tip on the already included 20% gratuity on our check.

   Report
3. OT

   OpenTable Diner

   New York Area

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food2service4ambience1

   No a fan freezing inside smelled bad clients were loud and just definitely wasn’t a great experience

   Report
4. YA

   YvetteA

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Super nice place, good vibe, had lots of fun. Would definitely go again.

   Report
5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   We enjoyed

   Report
6. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food4service5ambience5

   Had a very nice time

   Report
7. SJ

   SelenaJ

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Esteban was a great waiter who to our order made sure we were good .

   Report
8. AE

   AandE

   Orlando

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   This place never disappoints; it is both family and adult friendly. The food is rich in flavor and there’s an option for everyone. The super large desserts are fun, yummy and great to share. Lastly the drinks are also huge and there are endless options for both nonalcoholic and alcoholic.

   Report
9. MK

   MerrieK

   Orlando

   2 reviews

   2.0

   2 reviews

   Dined on September 18, 2022

   overall2food1service1ambience3

   We visited the Sugar Factory for our oldest son's 17th birthday. The atmosphere and the desserts were fun; however, the service was not good. I got the feeling that because gratuity was built in, the server didn't care much about whether or not they did a good job. In addition, the food was terrible and way overpriced. I checked the menu ahead of time, and the online menu was not accurate. One of the primary reasons we went here was for the Flaming Hot Cheetos burger (one my son would have loved to try) but they didn't have it on their menu and couldn't accommodate the request. They were out of the drink I wanted to order as well. The only thing enjoyable was the fun outrageous milkshakes.

   Report
10. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food5service5ambience5

    Everything was great will be back

    Report
11. CC

    CarlisaC

    1 review

    4.0

    1 review

    Dined on September 18, 2022

    overall4food4service3ambience4

    It was a nice experience but so not worth the price. $188.00 for chicken Alfredo, a burger with fries, two drinks and a dessert. Maybe a good place for dessert? No plans of going back.

    Report
12. B

    Brunch

    1 review

    1.0

    1 review

    Dined on September 18, 2022

    overall1food1service1ambience1

    Upon arrival for our 10am brunch reservation, the doors were locked. We were let in, and seated at a table. Our waiter informed us that the restaurant was “out of everything”, including hot chocolate, milk, lattes, hot beverages of any kind (except black coffee), chicken, waffles, etc. We chose to leave the restaurant. I understand that restaurants have shortages but we weren’t notified of anything and it was a very awkward and strange experience.

    Report
13. RP

    RobertoP

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food5service5ambience5

    Excellent great service and food very good place to go.

    Report
14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food5service5ambience5

    We had a very good time. Our server was nice. There are a few different spots inside to take photos in front of a rose wall. It’s really nice!

    Report
15. JW

    JasmineW

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food4service5ambience5

    Great Customers service! Very enjoyable experience!

    Report
16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 17, 2022

    overall5food5service5ambience5

    Amazing night! Every table in the place had a birthday, so it was packed and loud. Nacho was the best server! The food was great and the tie dye milkshake was *chef’s kiss*.

    Report
17. VA

    ValeciaA

    Milwaukee

    5 reviews

    4.0

    5 reviews

    Dined on September 17, 2022

    overall4food2service5ambience5

    We were celebrating our family reunion. The energy was festive. The food was not so great! The drinks was awesome! We especially loved the celebration!

    Report
18. GR

    GR2000

    1 review

    1.0

    1 review

    Dined on September 17, 2022

    overall1food1service1ambience4

    The food was horrible. Overpriced and tasted nasty. The buffalo chicken sandwhich was disgusting. Felt like a microwaveable Tyson chicken you buy at sams or Costco. The different color mini burgers the patty was burnt. Overall I would never go back. Waste of money

    Report
19. LJ

    LJAKE

    Orlando

    22 reviews

    3.0

    22 reviews

    Dined on September 15, 2022

    overall3food1service3ambience3

    Great drinking experience, restaurant was extremely cold. And meals took a while to get to the table.

    Report
20. NB

    NinaB

    Detroit

    20 reviews

    vip
    1.0

    20 reviews

    Dined on September 12, 2022

    overall1food1service2ambience3

    We all had the chicken and waffles! The first waffle, we all said it was cold. Waiter said he’ll bring us another one. Well they were cold and it dawned on me that the waffles were not cooked fresh on a waffle iron. They tasted like they were frozen or refrigerated and they cooked them on the grill because they had grill marks. They were disgusting! Now the chicken was good, and that’s all we ate for $29 and automatic 20% fee. I was very disappointed and although the server was nice and he was trying, the service was slow!

    Report
21. DB

    DaphineB

    New York Area

    1 review

    3.0

    1 review

    Dined on September 12, 2022

    overall3food3service5ambience4

    If they didnt run out of items eating would have been higher. Staff is amazing.

    Report
22. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 11, 2022

    overall3food3service5ambience3

    Los precios son ridículamente altos. La atención es rápida, pero nos llego la comida fría. Parece que todo está previamente preparada y no lo cocinan al momento. Hemos comido en mejores restaurantes y con mejores comidas y jamás hemos pagado la cantidad que pagamos ahí. Definitivamente no lo recomiendo.

    Report
23. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 11, 2022

    overall3food3service3ambience3

    We were excited to visit the restaurant as we have heard a lot about it from others. We went in the late morning so it wasn’t to terribly busy. We figured there would be more to the regular food menu but didn’t see much that we would have liked. We had 3 ppl In the party and ordered 2 burgers and a club sandwich with 3 regular drinks and our bill was $105 (including the mandatory 20% they automatically charged). The food was ok, just didn’t think it was $105 worthy. The regular drinks we got were in small “to-go” cups. The waitress never came back for refills. Not a place we will rush to get back to.

    Report
24. Z

    Zyyy

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food5service5ambience5

    Would recommend definitely a great place !! Enjoyed it definitely coming back

    Report
25. OT

    OpenTable Diner

    Miami

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food4service5ambience5

    We were greeted by the wonderful hostess (sorry I didn’t get your names). They asked for a few minutes while they prepared our table, which was surprising since we got a messaged at 8:44 that our table was ready and our reservation was at 9, but that’s okay, the wait wasn’t long, maybe 5-6 minutes. Alejandro was our server, he was so kind and attentive to the kids, he even entertained the kids (4 gremlins.) Alejandro also helped me organize myself as he saw I had 4 children to take of and a 5th (32 year old husband hahaha.) He helped with the music selection for two of my children who have birthdays in September. I also shared that my kids always waste food, he helped me order for them. I had 3 young ones , 4,5 and 7, and he helped me decide on 2 orders of the sliders and a basket of fries for them. My husband, oldest (11) and I ordered regular sized entrees. For desert we had one of their milkshakes and 2 scoops of chocolate ice cream topped with whipped cream and sprinkles. Everyone was so nice and accommodating and it was an amazing atmosphere, my kids thought we were at a party hahaha. Another HUGE shoutout to Alejandro for his hospitality. For anyone who reads this, please ask for Alejandro !!! & thank you Sugar Factory at the ICON ❤️ It wash a great way to end our vacation. - The Calix Family

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26. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on September 10, 2022

    overall2food3service4ambience4

    My best friend and I went here to celebrate her birthday early. The food itself isn’t anything fancy for the pricing. I was kicked by another guests child who was standing beside our table dancing. My bestfriend ended up getting sick once she got home.

    Report
27. M

    Megan

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service3ambience3

    The food was good but very pricey. Our server didn’t really check up on us nor gave us napkins and no one brought us our sauces we ordered. I would still recommend this place to friends.

    Report
28. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on September 10, 2022

    overall4food2service5ambience5

    Birthday celebration they were out of area and lobster cut other then that I got to choose a song for then to come out to sing happy birthday so that was nice

    Report
29. B

    Belle

    Naples

    4 reviews

    vip
    2.0

    4 reviews

    Dined on September 9, 2022

    overall2food1service2ambience1

    The food is very mediocre and very over priced. This is more appropriate for a dessert place. The service was slow and the place is very noisy. I wouldn’t go back.

    Report
30. P

    Pickels

    Seattle

    11 reviews

    vip
    3.0

    11 reviews

    Dined on September 9, 2022

    overall3food4service4ambience3

    This is clearly the place for the well-to-do to celebrate birthdays. They do a great job of recognizing the individual. But they’re a little too proud of their products for my taste. Everything is over-the-top here, and their prices reflect it. $22 for what equates to a 12-oz. Specialty drink, $100 for desert…granted, it’s enough to feed 10 people, but I wonder how often all of it gets eaten…15 scoops of icecream, doughnuts, candy…a body can only handle so much sugar. It’s warehouse acoustics noisy, so don’t expect to have a conversation with anyone. The food is good, but over-priced.

    Report
31. LC

    LismariC

    1 review

    4.0

    1 review

    Dined on September 5, 2022

    overall4food4service4ambience4

    It was great had a wonderful time there. Cool place to go

    Report
32. CC

    CandaceC

    1 review

    3.0

    1 review

    Dined on September 5, 2022

    overall3food3service2ambience4

    Nothing special about it to me. Took forever to bring our milkshakes but if it's your birthday then you will enjoy the song that they play for you.

    Report
33. R

    Rhon

    Chicago

    1 review

    4.0

    1 review

    Dined on September 4, 2022

    overall4food3service5ambience5

    The drink was amazing but the food was just ok. Our waitress was great and super attentive but to be honest that was the best part of the experience. The food was really overpriced. Also we thought that the 20% that was added was the tip, what we found out was that that 17% that is left behind after SF takes their 3% gets shared amongst all the servers not specifically to our server. So we ended up giving her extra money on top of the 20% for her service. Essentially if you are going to go there get a drink or dessert because those are the best items they have. I would still recommend just for the experience but I would most likely only go for drinks and dessert

    Report
34. BF

    BrittanyF

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5

    Definitely a good vibe! My son enjoyed his birthday experience

    Report
35. d

    deedee

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5

    we were there september 5th,2022 it was t0 die for, service was wonderful, food was incredible, little pricy but definitely worth it, if you like a very energetic atmosphere you will love it loud but fum its a experience that everyone needs to do.

    Report
36. PK

    PatriciaK

    1 review

    1.0

    1 review

    Dined on September 4, 2022

    overall1food1service1ambience1

    The absolute worst food I have ever been served. Completely inedible

    Report
37. DG

    DaniG

    Washington DC

    29 reviews

    vip
    2.0

    29 reviews

    Dined on September 4, 2022

    overall2food2service4ambience5

    The menu online does not transfer over to the menu in the restaurant. I was told due to Covid it was modified. Not a problem, change the menu online to be consistent. Otherwise, wait staff good and ambience great…food so-so (lack of options)!

    Report
38. AC

    AshleyC

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5

    Was seated as soon as we checked in. Shoriah our waitress was super nice. Food was great. Great service!

    Report
39. R

    Ramjam

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5

    Great and awesome experience we had!!! Loved our food and desserts!!! We loved the venue and staff were very professional and awesome!!!

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40. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience3

    Great environment

    Report