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  3. Orlando / Central Florida East
  4. Orlando
  5. I Drive / Sand Lake

Sugar Factory - Orlando

4.2
4.2
6615 Reviews
$30 and under
American
Sugar Factory Orlando features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.

*18% Auto Gratuity will be added to parties of 6 or more*

Make a reservation

2 people

7:00 PM


Booked 73 times today
Private dining

Private dining

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View details

Dining areas

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Comfort Food

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm Retail Hours Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am

  • Phone number

    (407) 270-7082

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact Orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 10 +

  • Private party contact

    Rachael Gorodnick: (877) 929-0694

  • Neighborhood

    I Drive / Sand Lake

  • Cross street

    Mercado Way

  • Parking details

    Free parking garage for Icon Park or Valet

  • Public transit

    IDrive Trolley

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 6,615 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 3.9Food
  • 4.3Service
  • 4.2Ambience
  • 3.7Value

NoiseEnergetic

Loved For

  • Orlando / Central Florida East

    Most Booked

  • Orlando

    Most Booked

Sort by

Filters

  1. CP

    CindiP

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    Good food, great ambience. Maybe a little too loud sometimes. No music selections for older people.
  2. JD

    JessicaD

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food5service5ambience5
    Great food, our waitress was not the kindest at the end when we didn’t over tip on the already included 20% gratuity on our check.
  3. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food2service4ambience1
    No a fan freezing inside smelled bad clients were loud and just definitely wasn’t a great experience
  4. YA

    YvetteA

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    Super nice place, good vibe, had lots of fun. Would definitely go again.
  5. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    We enjoyed
  6. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food4service5ambience5
    Had a very nice time
  7. SJ

    SelenaJ

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    Esteban was a great waiter who to our order made sure we were good .
  8. AE

    AandE

    Orlando

    10 reviews

    5.0

    10 reviews

    Dined 3 days ago

    overall5food5service5ambience5
    This place never disappoints; it is both family and adult friendly. The food is rich in flavor and there’s an option for everyone. The super large desserts are fun, yummy and great to share. Lastly the drinks are also huge and there are endless options for both nonalcoholic and alcoholic.
  9. MK

    MerrieK

    Orlando

    2 reviews

    2.0

    2 reviews

    Dined on September 18, 2022

    overall2food1service1ambience3
    We visited the Sugar Factory for our oldest son's 17th birthday. The atmosphere and the desserts were fun; however, the service was not good. I got the feeling that because gratuity was built in, the server didn't care much about whether or not they did a good job. In addition, the food was terrible and way overpriced. I checked the menu ahead of time, and the online menu was not accurate. One of the primary reasons we went here was for the Flaming Hot Cheetos burger (one my son would have loved to try) but they didn't have it on their menu and couldn't accommodate the request. They were out of the drink I wanted to order as well. The only thing enjoyable was the fun outrageous milkshakes.
  10. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food5service5ambience5
    Everything was great will be back
  11. CC

    CarlisaC

    1 review

    4.0

    1 review

    Dined on September 18, 2022

    overall4food4service3ambience4
    It was a nice experience but so not worth the price. $188.00 for chicken Alfredo, a burger with fries, two drinks and a dessert. Maybe a good place for dessert? No plans of going back.
  12. B

    Brunch

    1 review

    1.0

    1 review

    Dined on September 18, 2022

    overall1food1service1ambience1
    Upon arrival for our 10am brunch reservation, the doors were locked. We were let in, and seated at a table. Our waiter informed us that the restaurant was “out of everything”, including hot chocolate, milk, lattes, hot beverages of any kind (except black coffee), chicken, waffles, etc. We chose to leave the restaurant. I understand that restaurants have shortages but we weren’t notified of anything and it was a very awkward and strange experience.
  13. RP

    RobertoP

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food5service5ambience5
    Excellent great service and food very good place to go.
  14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food5service5ambience5
    We had a very good time. Our server was nice. There are a few different spots inside to take photos in front of a rose wall. It’s really nice!
  15. JW

    JasmineW

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food4service5ambience5
    Great Customers service! Very enjoyable experience!
  16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 17, 2022

    overall5food5service5ambience5
    Amazing night! Every table in the place had a birthday, so it was packed and loud. Nacho was the best server! The food was great and the tie dye milkshake was *chef’s kiss*.
  17. VA

    ValeciaA

    Milwaukee

    5 reviews

    4.0

    5 reviews

    Dined on September 17, 2022

    overall4food2service5ambience5
    We were celebrating our family reunion. The energy was festive. The food was not so great! The drinks was awesome! We especially loved the celebration!
  18. GR

    GR2000

    1 review

    1.0

    1 review

    Dined on September 17, 2022

    overall1food1service1ambience4
    The food was horrible. Overpriced and tasted nasty. The buffalo chicken sandwhich was disgusting. Felt like a microwaveable Tyson chicken you buy at sams or Costco. The different color mini burgers the patty was burnt. Overall I would never go back. Waste of money
  19. LJ

    LJAKE

    Orlando

    22 reviews

    3.0

    22 reviews

    Dined on September 15, 2022

    overall3food1service3ambience3
    Great drinking experience, restaurant was extremely cold. And meals took a while to get to the table.
  20. NB

    NinaB

    Detroit

    20 reviews

    vip
    1.0

    20 reviews

    Dined on September 12, 2022

    overall1food1service2ambience3
    We all had the chicken and waffles! The first waffle, we all said it was cold. Waiter said he’ll bring us another one. Well they were cold and it dawned on me that the waffles were not cooked fresh on a waffle iron. They tasted like they were frozen or refrigerated and they cooked them on the grill because they had grill marks. They were disgusting! Now the chicken was good, and that’s all we ate for $29 and automatic 20% fee. I was very disappointed and although the server was nice and he was trying, the service was slow!
  21. DB

    DaphineB

    New York Area

    1 review

    3.0

    1 review

    Dined on September 12, 2022

    overall3food3service5ambience4
    If they didnt run out of items eating would have been higher. Staff is amazing.
  22. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 11, 2022

    overall3food3service5ambience3
    Los precios son ridículamente altos. La atención es rápida, pero nos llego la comida fría. Parece que todo está previamente preparada y no lo cocinan al momento. Hemos comido en mejores restaurantes y con mejores comidas y jamás hemos pagado la cantidad que pagamos ahí. Definitivamente no lo recomiendo.
  23. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 11, 2022

    overall3food3service3ambience3
    We were excited to visit the restaurant as we have heard a lot about it from others. We went in the late morning so it wasn’t to terribly busy. We figured there would be more to the regular food menu but didn’t see much that we would have liked. We had 3 ppl In the party and ordered 2 burgers and a club sandwich with 3 regular drinks and our bill was $105 (including the mandatory 20% they automatically charged). The food was ok, just didn’t think it was $105 worthy. The regular drinks we got were in small “to-go” cups. The waitress never came back for refills. Not a place we will rush to get back to.
  24. Z

    Zyyy

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food5service5ambience5
    Would recommend definitely a great place !! Enjoyed it definitely coming back
  25. OT

    OpenTable Diner

    Miami

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food4service5ambience5
    We were greeted by the wonderful hostess (sorry I didn’t get your names). They asked for a few minutes while they prepared our table, which was surprising since we got a messaged at 8:44 that our table was ready and our reservation was at 9, but that’s okay, the wait wasn’t long, maybe 5-6 minutes. Alejandro was our server, he was so kind and attentive to the kids, he even entertained the kids (4 gremlins.) Alejandro also helped me organize myself as he saw I had 4 children to take of and a 5th (32 year old husband hahaha.) He helped with the music selection for two of my children who have birthdays in September. I also shared that my kids always waste food, he helped me order for them. I had 3 young ones , 4,5 and 7, and he helped me decide on 2 orders of the sliders and a basket of fries for them. My husband, oldest (11) and I ordered regular sized entrees. For desert we had one of their milkshakes and 2 scoops of chocolate ice cream topped with whipped cream and sprinkles. Everyone was so nice and accommodating and it was an amazing atmosphere, my kids thought we were at a party hahaha. Another HUGE shoutout to Alejandro for his hospitality. For anyone who reads this, please ask for Alejandro !!! & thank you Sugar Factory at the ICON ❤️ It wash a great way to end our vacation. - The Calix Family
  26. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on September 10, 2022

    overall2food3service4ambience4
    My best friend and I went here to celebrate her birthday early. The food itself isn’t anything fancy for the pricing. I was kicked by another guests child who was standing beside our table dancing. My bestfriend ended up getting sick once she got home.
  27. M

    Megan

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service3ambience3
    The food was good but very pricey. Our server didn’t really check up on us nor gave us napkins and no one brought us our sauces we ordered. I would still recommend this place to friends.
  28. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on September 10, 2022

    overall4food2service5ambience5
    Birthday celebration they were out of area and lobster cut other then that I got to choose a song for then to come out to sing happy birthday so that was nice
  29. B

    Belle

    Naples

    4 reviews

    vip
    2.0

    4 reviews

    Dined on September 9, 2022

    overall2food1service2ambience1
    The food is very mediocre and very over priced. This is more appropriate for a dessert place. The service was slow and the place is very noisy. I wouldn’t go back.
  30. P

    Pickels

    Seattle

    11 reviews

    vip
    3.0

    11 reviews

    Dined on September 9, 2022

    overall3food4service4ambience3
    This is clearly the place for the well-to-do to celebrate birthdays. They do a great job of recognizing the individual. But they’re a little too proud of their products for my taste. Everything is over-the-top here, and their prices reflect it. $22 for what equates to a 12-oz. Specialty drink, $100 for desert…granted, it’s enough to feed 10 people, but I wonder how often all of it gets eaten…15 scoops of icecream, doughnuts, candy…a body can only handle so much sugar. It’s warehouse acoustics noisy, so don’t expect to have a conversation with anyone. The food is good, but over-priced.
  31. LC

    LismariC

    1 review

    4.0

    1 review

    Dined on September 5, 2022

    overall4food4service4ambience4
    It was great had a wonderful time there. Cool place to go
  32. CC

    CandaceC

    1 review

    3.0

    1 review

    Dined on September 5, 2022

    overall3food3service2ambience4
    Nothing special about it to me. Took forever to bring our milkshakes but if it's your birthday then you will enjoy the song that they play for you.
  33. R

    Rhon

    Chicago

    1 review

    4.0

    1 review

    Dined on September 4, 2022

    overall4food3service5ambience5
    The drink was amazing but the food was just ok. Our waitress was great and super attentive but to be honest that was the best part of the experience. The food was really overpriced. Also we thought that the 20% that was added was the tip, what we found out was that that 17% that is left behind after SF takes their 3% gets shared amongst all the servers not specifically to our server. So we ended up giving her extra money on top of the 20% for her service. Essentially if you are going to go there get a drink or dessert because those are the best items they have. I would still recommend just for the experience but I would most likely only go for drinks and dessert
  34. BF

    BrittanyF

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5
    Definitely a good vibe! My son enjoyed his birthday experience
  35. d

    deedee

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5
    we were there september 5th,2022 it was t0 die for, service was wonderful, food was incredible, little pricy but definitely worth it, if you like a very energetic atmosphere you will love it loud but fum its a experience that everyone needs to do.
  36. PK

    PatriciaK

    1 review

    1.0

    1 review

    Dined on September 4, 2022

    overall1food1service1ambience1
    The absolute worst food I have ever been served. Completely inedible
  37. DG

    DaniG

    Washington DC

    29 reviews

    vip
    2.0

    29 reviews

    Dined on September 4, 2022

    overall2food2service4ambience5
    The menu online does not transfer over to the menu in the restaurant. I was told due to Covid it was modified. Not a problem, change the menu online to be consistent. Otherwise, wait staff good and ambience great…food so-so (lack of options)!
  38. AC

    AshleyC

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5
    Was seated as soon as we checked in. Shoriah our waitress was super nice. Food was great. Great service!
  39. R

    Ramjam

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5
    Great and awesome experience we had!!! Loved our food and desserts!!! We loved the venue and staff were very professional and awesome!!!
  40. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience3
    Great environment

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sanitizer or wipes provided for customers
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Orlando is rated 4.2 stars by 6615 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 73 times today
Google Map for Sugar Factory - Orlando

8371 International Drive, Orlando, FL 32819

Dining areas

Additional information

  • Cross street

    Mercado Way

  • Neighborhood

    I Drive / Sand Lake

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm Retail Hours Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am

  • Cuisines

    American, Comfort Food

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Free parking garage for Icon Park or Valet

  • Public transit

    IDrive Trolley

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (407) 270-7082

  • Private party facilities

    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact Orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 10 +

  • Private party contact

    Rachael Gorodnick: (877) 929-0694

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