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Sugar Factory - Orlando, Orlando, FL

Sugar Factory - Orlando

3.2 (7656)
$31 to $50
Contemporary American
8371 International Drive, Orlando, FL 32819

Make a reservation

2 people
7:00 PM
Booked 64 times today

About this restaurant

  • Lively
  • Good for special occasions
  • Kid-friendly
Sugar Factory Orlando features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.

*20% Service Charge will be added to All parties of 6 or more*

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, Comfort Food, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm
  • Phone number
    (407) 270-7082
  • Website
    https://sf3.sugarfactory.com/orlando-fl
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 12 or larger.
  • Private party contact
    Rachael Gorodnick: (407) 270-7082
  • Location
    8371 International Drive, Orlando, FL 32819
  • Neighborhood
    I Drive / Sand Lake
  • Cross street
    Mercado Way
  • Parking details
    Free parking garage for Icon Park or Valet
  • Public transit
    IDrive Trolley
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

Featured in

Private dining

Menu

View menu on restaurant's website

What 7,656 people are saying

Sugar Factory - Orlando reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.2
3.2 based on recent ratings
  • 3.0Food
  • 3.4Service
  • 3.5Ambience
  • 2.7Value

Noise • Energetic

Review summary

AI-generated from verified diner reviews
Sugar Factory - Orlando is renowned for its vibrant atmosphere, making it a fun spot for celebrations. Many guests appreciate the "sugar factory vibe" and "amazing servers" like Kaley and Nita, who enhance the experience. While the drinks and desserts receive praise, be prepared for "loud music" and a "pricier menu."
7,656 Reviews

  1. Nicole

    Raleigh / Durham / Chapel Hill1 review

    1.0

    Dined 1 day ago

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 4
    The food was HORRIBLE. Not worth the money at all. I will not be returning to any of their locations. This was my first time going to this restaurant. My husband and I took my 3 year old for her birthday. The experience was terrible. The food was terrible. I got the Chicken and Waffle. The chicken was good but the waffle wasn’t edible, even after them bringing me a 2nd one because I couldn’t cut through the first one. The drink we got was MID, there was only one bathroom stall. There was no soap in the bathroom to wash my hands. They charge $15 for the staff to sing Happy Birthday. 10/10 DONT RECOMMEND. TRASH!

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  2. Cecily

    New York City1 review

    1.0

    Dined 5 days ago

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2
    Terrible experience. Drinks have no alcohol in them. The food was not good both for quality or taste. Music so loud you can’t talk. Same 5 songs on loop. Not even good. And way too expensive.

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  3. Melissa

    San Francisco Bay Area1 review

    3.0

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    Floors are so filthy it feels like a slip and slide. Mediocre food. My $52 drink came out as something complete different. One milkshake came out wrong also and one forgotten altogether. If you like loud, dirty, overpriced food…definitely visit the Orlando location. Tampa was a great experience which is why I was eager to take my son while we were in Orlando. Very disappointed!

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  4. Jocelyn

    Hawaii1 review

    1.0

    Dined on June 23, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    We made a large reservation (12) for my daughter’s volleyball team dinner out. The parents didn’t join due to lack of seating but both coaches did. Parents ended up eating elsewhere and I’m so glad we did. I never leave negative reviews. I actually feel bad about leaving this one. But the food was inedible and actually terrible. The manager did nothing to fix the various problems with the actual order (example: Coach wanted onions for his burger but restaurant ran out of onions). If he knew he would’ve ordered another option as he doesn’t enjoy burgers without this basic ingredient. Manager refused to take burger off the bill. Girls were all hungry and feeling ill after this experience. So bummed.

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  5. OpenTable Diner

    Orlando / Central Florida East1 review

    5.0

    Dined on June 21, 2025

    1. Overall 5
    2. Food 5
    3. Service 2
    4. Ambience 4
    Great place lotta fun. They need to work on their service skills way way too slow.

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  6. Kai

    Baton Rouge / Lafayette1 review

    5.0

    Dined on June 20, 2025

    1. Overall 5
    2. Food 3
    3. Service 4
    4. Ambience 5
    Nacho was an excellent server. He was very attentive and friendly. The atmosphere was fun and exciting. My son enjoyed celebrating his 14th birthday with his friend there.

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  7. Evelyn VIP

    New York City14 reviews

    3.0

    Dined on June 20, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3
    The restaurant was short staffed and they only had 1 server handling a table of over 20. , plus my table and multiple other tables. Waited over 20 minutes to be able to order the cocktails and food. At end of meal, check was completely wrong and we were overcharged close to 200 dollars over our bill. We caught the error and it took longer to get bill voided and redone. This place needs improvements, a bit deteriorated in appearance. Will not be returning. Server was very polite but overwhelmed.

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  8. Samaria

    Unspecified2 reviews

    5.0

    Dined on June 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The service was so quick! The food was great! It got super loud at times because of all the birthdays but it’s just part of the vibe, so it a fun! 10/10.

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  9. Veronica

    Northwest Florida2 reviews

    5.0

    Dined on June 12, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our waiter was so nice and welcoming!!! I love this location

    Is this helpful?

  10. Leah VIP

    San Francisco Bay Area3 reviews

    1.0

    Dined on June 12, 2025

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 1
    Our waiter and the staff were amazing. The restaurant did not appear to be taken care of. The food was not good.

    Is this helpful?

FAQs

Sugar Factory - Orlando is rated 3.2 stars by 7656 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

  1. Home
  2. United States
  3. Orlando / Central Florida East
  4. Orlando
  5. I Drive / Sand Lake

Make a reservation

2 people
7:00 PM
Booked 64 times today
Google Map for Sugar Factory - Orlando

8371 International Drive, Orlando, FL 32819

Dining areas

Additional information

  • Cross street
    Mercado Way
  • Neighborhood
    I Drive / Sand Lake
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, Comfort Food, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Free parking garage for Icon Park or Valet
  • Public transit
    IDrive Trolley
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine
  • Website
    https://sf3.sugarfactory.com/orlando-fl
  • Phone number
    (407) 270-7082
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 12 or larger.
  • Private party contact
    Rachael Gorodnick: (407) 270-7082

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