everything was great EXCEPT the manager . on your reservations they tell you to be there on time with a 10 minute grace. we got there a minute before our timed reservation and was told to wait which was fine but after watching servers play around and dance and plenty of tables empty i took it upon myself to ask what was taking long with the table ? the manager then steps in and responds “ it’s only been 8 minutes .” after that response my party and i almost walked out just in disbelief that , he responded that way , (we all are managers , and supervisors of our own restaurant by the way so we know the industry well ) but we stayed . Ben was phenomenal !! best server make sure to ask for him !! also the shrimp alfredo is THE BOMBBB but we will NO LONGER be visiting this location because of an unprofessional manager .

Great time with family will be back again shortly........

My friends and I had an amazing time celebrating my birthday here!

It was our first time and it was amazing. It’s worth the prices. Now we see why it’s always hard to reserve a table. We will be back. They made my birthday very special.

It was my first time and it was absolutely amazing!!
I will definitely be back to celebrate my Birthday for sure! The place was electrifying with energy and it was definitely an experience I will not soon forget!

My son has a blast everyone else enjoyed themselves as well

The restaurant is so loud you can't even talk with the people at your table. The restaurant was dirty and they were not enforcing county mask ordinances.

Love the people/service and loved the experience!! I highly recommend.

Food and service were great as usual. However, I would have appreciate minimal social distancing, as the restaurant was packed with full tables as close to each other as they were pre covid

We go there often for date night and we LOVE the drinks, the variety of music and it’s always a nice vibe. Oh and the service is always A1

The food wasn’t the best

Celebrated my birthday and it was a great experience.

The absolute worst service, not with the money. Will never go again.

The atmosphere is great for celebratory meals. The large drinks are definitely for 2. Make sure to get a light colors soda to mix with the drinks. The virgin drinks are super sweet and the alcoholic versions are super strong. My party enjoyed our meals and the music was Dope!

Our Server for the night was Rj and he did awesome ! I highly recommend!

We were there from Jacksonville for our daughter’s 18th birthday. Our waiter was excellent even though slammed busy. We had lots of fun celebrating other table’s birthdays too.

It was great environment the entertainment level was amazing the waiters definitely provided great customer service the food was very plain.

Good food. Not a great place to be able to talk with the people you are out with. Incredibly loud.

We had a great time. Me and my family had a blast. My only less than perfect experience was normally when they come out to celebrate they dance and pump up excitement this night they just clapped. One song they did have a dance to and it turned up the energy in the whole place. But that was it. Ever other restaurant claps and sing SF is different not just because of the desserts and drinks but the energy. Nonetheless less food and service was good

Perfect for a fun family experience. Energetic, very loud so be prepared but a really good time- the staff make the experience great. A bit pricey for the “specialty” items but some affordable options also, be prepared to spend at least $100 for a fam of 3.

Was everything

Drinks were good but pricey. The food was mediocre and I thought the pricing was expensive. Basically you are going and paying for the experience.

Great place for everyone very nice place for younger people

This was my second time to the Sugar Factory. And I was extremely disappointed. My friend ordered a fishbowl drink and I ordered 2 martinis. Neither of us got a buzz. $70 plus tax and tip on just drinks alone, we should have got a buzz off the amount we purchased...and we arrived on empty stomachs. His tasted great, very peachy, with zero alcohol taste. The food was okay...got the sampler platter for $23. Came with very good wings, 3 small strips of dry chicken, like 4 cold onion rings, and some nasty Mac n cheese balls. For the 4 of us, i spent close to $300 after tip. While writing this right now, I’m wondering to myself what I was thinking spending a month’s worth of food money in one night...crazy. Our waiter was cool, the energy was pretty good in the place. But I spent less for Pit tickets at a blink 182 concert and drinking there...save your money and go to a concert if you want music and energy and a good buzz.

I planned my daughter’s 18th birthday dinner to be held at the Sugar Factory-Orlando. I had a lot of people to tell me that the food wasn’t good but it had a nice atmosphere. I went in expecting a mediocre experience; however, I left having an exceptional experience! The food was great, the drinks were superb, and the atmosphere was awesome. I had a great experience and I was sure to tell everyone that our food was excellent! Thank you Sugar Factory (Orlando) for providing my family and friends with a memorable moment!!

For the price I just expect to have a cleaner environment. We were sat at a table that was cleaned off but under had spilt drinks and food. The bathroom reminded me of a hole in the wall pup at 2:45 am.

Absolutely no social distancing whatsoever, as if there were no pandemic. I asked if we could sit outside, but no servers were currently serving outside due to it just having rained a bit ago. Need to decrease capacity and space people out for sure, otherwise very irresponsible to have the place packed to the brim.

It never gets old...food is awesome, hot and delicious. We had a great 21st bday party. Thanks, Sugars

We had a very good time very energetic the waiters danced which was fun. The price for the meal was to expensive for what I got not really that good. But the desert was really good and the drinks.those are worth the price.

I went there with my family as a birthday dinner and it was very noisy because of the music that is played which is various forms of rap and hip hop. My 3 year old was asking me to cover her ears because it was so loud that I was getting annoyed that I couldn't hear our waiter or my wife. Food was nothing special. Mainly their desserts seemed to be the main attraction. I think its a little over priced for some items. I can't recommend it to others but maybe the younger generation.

Always have a good time here. Never disappoints. Good fun and fun atmosphere.

It was a birthday

This place was amazing the food is Perfect! Vibe is great in there! Wonderful for a birthday dinner

Freezing cold in building

Service was slow. The atmosphere was lit! Club vibes!

I like the idea of the birthday celebrations they do.
However, I wish the music used besides the birthday song was at a level that patrons can have a conversation. If I wanted to lose my voice while having a conversation with family/friends then I would have went to a nightclub.
The quality of the food is not comparable to the price, it is a little too pricey. The server was very attentive and helpful!

I think I would only recommend this place if you want to have a drink and/or dessert. Their signature drinks are interesting.

Went for my daughter 16th b day she enjoyed herself. Only thing we expressed to the waiter we did not like the pancakes and the pasta was salty and she said nothing. I spend $500 for that to be dismissed.

It was great, the staff was very energetic every time they did a birthday celebration

The music was way to loud. You could not even talk with anyone at your own table. The food was very meidatoaker at best. There was nothing special about the food. Very rarly even saw our server. Wanted to surprise my daughter with a birthday dessert and song. Instead the server came directly to our table and said here is the birthday song list pick a song and we will bring your dessert with your sparkler. So much for a sweet surprise. Do not see the food being worth the money that was spent.

It was for my daughter birthday with her friends. They enjoyed themselves. Alex our waitress was great 😊.