Sugar Factory - Orlando

Sugar Factory - Orlando reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Stephanie

   Nashville1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience. Food and service was amazing. Coat wise it is on the higher side but overall satisfactory.
   

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2. Q

   Queen

   Charlotte1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   sugar factory vibe is unmatched food and service was amazing! Ask for KALEY when you go she made my experience 10x better thanks love ❤️
   

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3. C

   Caitlin

   Orlando1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience for our daughters birthday! Monique was such a delight! She was attentive, kind, sweet, accommodating, understanding, everything you want in a server! She made our time at the sugar factory a blast!!
   

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4. S

   Stephanie VIP

   New York City3 reviews

   1.0

   Dined on May 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We went for my daughter’s birthday. It was beyond loud. The menu showed like $18 drinks and they charged almost $50 per drink (virgin and not). The drinks were gross. The food was mediocre at best. The service was slow. They got it wrong. They charge extra for a picture. My bill for me (a single mom) and 3 children was $350. Never going back.
   

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5. M

   Mel

   Dallas1 review

   1.0

   Dined on May 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   The the food was terrible. Also it was wrong and the service was slow
   

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6. N

   Nerline

   Atlanta2 reviews

   3.0

   Dined on April 27, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 5

   Food was mediocre. Price was not worth it. The service was slow wasn’t packed with a lot of empty tables.
   

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7. M

   MaryJane

   Orlando1 review

   2.0

   Dined on April 26, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Pricey for just okay food. Drinks and desserts not worth it. Music too loud, kids screaming- hyped up on suger & loud music. Restaurant felt dirty, needs deep cleaning and refresh
   

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8. N

   Nanette

   Fort Lauderdale1 review

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 3

   I wouldn't return to this location. Had many issues and management couldn't careless. 2nd time here also. Will be writing a letter to corporate.
   

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9. W

   Will

   Las Vegas1 review

   3.0

   Dined on April 24, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Service was very quick almost too quick like they could not cook or properly heat up what we ordered in the amount of time it took to get our food. Portions were pretty large but quality of food was not good maybe people come here for the desserts I don't know it was my first time there. We got some fancy milkshakes but also not sure if on purpose or not but the milkshakes were all melty and barely cold, they tasted okay but with was like drinking heavy cream with some topping blended in.
   

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10. A

    Amy

    Cleveland4 reviews

    3.0

    Dined on April 24, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    The food and milkshakes were much better than I expected; however, the service was sub-par. It looked as if they had low staff with a party. We had a reservation, so that made the lack of attention a little frustrating. There was no air conditioning, just open doors, which was not refreshing on a hot day. The bathrooms are also gross.
    

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