Sugar Factory - Orlando

Sugar Factory - Orlando reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nerline

   Atlanta2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 5

   Food was mediocre. Price was not worth it. The service was slow wasn’t packed with a lot of empty tables.
   

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2. M

   MaryJane

   Orlando1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Pricey for just okay food. Drinks and desserts not worth it. Music too loud, kids screaming- hyped up on suger & loud music. Restaurant felt dirty, needs deep cleaning and refresh
   

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3. N

   Nanette

   Fort Lauderdale1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 3

   I wouldn't return to this location. Had many issues and management couldn't careless. 2nd time here also. Will be writing a letter to corporate.
   

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4. W

   Will

   Las Vegas1 review

   3.0

   Dined on April 24, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Service was very quick almost too quick like they could not cook or properly heat up what we ordered in the amount of time it took to get our food. Portions were pretty large but quality of food was not good maybe people come here for the desserts I don't know it was my first time there. We got some fancy milkshakes but also not sure if on purpose or not but the milkshakes were all melty and barely cold, they tasted okay but with was like drinking heavy cream with some topping blended in.
   

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5. A

   Amy

   Cleveland4 reviews

   3.0

   Dined on April 24, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food and milkshakes were much better than I expected; however, the service was sub-par. It looked as if they had low staff with a party. We had a reservation, so that made the lack of attention a little frustrating. There was no air conditioning, just open doors, which was not refreshing on a hot day. The bathrooms are also gross.
   

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6. a

   andrea

   New Orleans6 reviews

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   This place sucked!!! It’s overrated and everything was dirty. Our waitress was friendly but the rest of the staff were not. The food was ok and the drinks were not great. This place is a tourist trap and I guess if you are a Kardashian fan then knock yourself out. Regretful we had easter brunch here.
   

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7. M

   Melissa

   Charlotte10 reviews

   2.0

   Dined on April 18, 2025

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 1

   Service was good. But the odor was horrible from the cleaning supplies.
   

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8. E

   Elizabeth

   Tampa2 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived early for our reservation. Staff were so accommodating. And made our daughter’s birthday and Easter weekend great!!
   

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9. S

   Shakira

   Orlando1 review

   1.0

   Dined on April 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place is run down so dirty in the inside we paid over 300 for food that nobody wanted to take home. I think this place is over rated and the food was nasty
   

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10. r

    rudy

    Dallas1 review

    1.0

    Dined on April 17, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Reservation made for 930 and went to check in told me it’ll still be an hr before seated and was never called up
    

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