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Sugar Factory - Orlando, Orlando, FL
Sugar Factory - Orlando, Orlando, FL
Sugar Factory - Orlando, Orlando, FL
Sugar Factory - Orlando, Orlando, FL
Sugar Factory - Orlando, Orlando, FL

Sugar Factory - Orlando

3.9
3.9
7142 Reviews
$30 and under
American
Top Tags:
Sugar Factory Orlando features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch on Saturday and Sunday between 10:00 AM- 2:00 PM. Reservations are HIGHLY recommended for any day that you are wanting to dine with us.

*20% Service Charge will be added to All parties*

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2 people
7:00 PM
Booked 78 times today
Private dining

Private dining

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Dining areas

Additional information

  • Dining style
    Casual Dining
  • Cuisines
    American, Comfort Food
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm
  • Phone number
    (407) 270-7082
  • Website
    http://sugarfactory.com/
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact Orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 12 or larger.
  • Private party contact
    Rachael Gorodnick: (407) 270-7082
  • Location
    8371 International Drive, Orlando, FL 32819
  • Neighborhood
    I Drive / Sand Lake
  • Cross street
    Mercado Way
  • Parking details
    Free parking garage for Icon Park or Valet
  • Public transit
    IDrive Trolley
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

Featured in

What 7,142 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 3.7Food
  • 3.9Service
  • 4.1Ambience
  • 3.4Value

Noise • Energetic

7,142 Reviews

  1. AlexandraK

    Orlando

    9 reviews

    2.0

    9 reviews

    Dined 1 day ago

    overall2food1service4ambience4
    Overpriced is an understatement. The last time I was here was pre-COVID & although pricey the food was decent & drinks were expensive but overall it was a great time & high energy. $11 for a side of fries & $40 for a non-alcoholic specialty drink is a bit much. Our waiter was great no complaints.

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  2. BrentM

    Washington DC

    16 reviews

    vip
    1.0

    16 reviews

    Dined 2 days ago

    overall1food2service1ambience1
    so overpriced, place stunk like dirty mop water definitely will not return

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  3. JenM

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food1service1ambience2
    Not really worth the money. Service was super slow even though we were one of two families there. The food was not great. Didn’t stay to order any sweet treats cause we didn’t want to wait even longer. Sweet shop had barely anything in it. Just not worth the time or money.

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  4. AshleyO

    Orlando

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Our server nacho was amazing he did great with explaining the menu to us due to it being the first time we went for our daughters birthday he made sure we had a great time.

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  5. OpenTable Diner

    Tallahassee

    4 reviews

    5.0

    4 reviews

    Dined 6 days ago

    overall5food4service5ambience4
    Great experience celebrating my daughter's birthday.

    Is this helpful?

  6. OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Our server Jay was amazing! I was hesitant to visit this location for my niece’s birthday because of prior negative reviews about the wait staff. Fortunately those reviews proved to be false. Jay was friendly and attentive the whole time. There was not an instance that our needs were not met. Because of her, we will definitely return to this location for future special occasions or even just a fun night out!

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  7. OpenTable Diner

    Orlando

    2 reviews

    4.0

    2 reviews

    Dined 6 days ago

    overall4food4service5ambience4
    The staff was very nice food was very pricey though me personally i dont think the food was as good as the price was

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  8. Sauceytycoon

    1 review

    4.0

    1 review

    Dined on September 22, 2023

    overall4food3service5ambience4
    You definitely will enjoy your time here at the restaurant if you decide to go but I will just leave my honest opinion on my experience. So I do suggest getting a reservation in advance because they are quite busy a lot of people celebrate special occasions here and it has a great Vibe and nice atmosphere. Additionally they do charge up for a 20% gratuity fee, even for parties of two which I was surprised by...but sure. Our server was great so I was more than okay. She was very attentive and knowledgeable about the menu and made some suggestions which is always helpful as me and my best friend had never been to Sugar Factory before. My items I had I definitely felt it was ovepriced. Veggie burger and fries. Food came out hot, fries a tad bit too salty but still good. $20 bucks...$15 is what id prefer to have paid. Then appetizer of fried macaroni pops..good but fried a little too crispy as some of the edges were hard. The macaroni itself good and sauce good bit shld have came on the side. $16...shld have been $8. The drinks were good! A plethora of options, I got a flight of mimosas, flights are a pretty good deal if you plan to have more than one drink. Overall I believe that it was a bit pricey however it is in a tourist spot and overall I did enjoy the experience. Would I go there again? Yes, but only for a special occasion which is why I presume that's why it's most popular for birthdays Etc.

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  9. RonS

    1 review

    1.0

    1 review

    Dined on September 17, 2023

    overall1food1service1ambience2
    I was here from out of town with my family. We decided to stop through for by daughter's birthday. They were our of so many items on the menu. Service was horrible. My daughter did love the appearance of her drink though! The drink she initially asked for was not available as well as the initial dessert that she requested. We were told they ran out of ice cream. Would love to give another location a try in the future.

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  10. MichelleW

    Orlando

    1 review

    1.0

    1 review

    Dined on September 17, 2023

    overall1food3service2ambience3
    As excited as we were to eat here, when we arrived we were told that they were “low” on ice cream and the server would tell us what exactly we could order. After ordering, our milkshakes were brought out 1 by 1 with the first milkshake being brought out approx 30 minutes before the last one was brought out. It’s extremely loud in the restaurant and it’s hard to have a conversation with the people sitting at your table without yelling over the blaring music. Overall the price you pay isn’t worth it. There are many more places to eat that offer better quality for better prices.

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  11. AshR23

    Naples

    6 reviews

    2.0

    6 reviews

    Dined on September 17, 2023

    overall2food2service2ambience3
    We went specifically for milkshakes for my birthday weekend and were told they were out of the “base” to make milkshakes. After extremely slow service we noticed that other tables were being served milkshakes, however our waitress not one time mentioned that they were now available. (After she was made aware that we came for the shakes she recommended a new milkshake restaurant down the road). We were already there so we ordered lunch and a couple non-alcoholic drinks. The pink unicorn hot chocolate was served at room temperature and tasted like water. We were so disappointed overall that we won’t be going back to this location. Sadly, it was something we looked forward to as we had great experiences a couple years ago. Before we left I asked the person making shakes why they weren’t available earlier and they had no clue they were “out of the base ingredients”. I can only assume the base ingredient was the staff availability to make them. We ended up eating shakes at JoJo’s shake bar as the waitress recommended and they were amazing.

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  12. OpenTable Diner

    Tampa

    1 review

    1.0

    1 review

    Dined on September 17, 2023

    overall1food1service4ambience4
    All Food came out cold and took well over an hour. Said Didn’t have milkshakes…. Then all of a sudden other tables have them and nothing said to us. Kitchen very slow and we were one of the first tables of the day. They got busy as we were finishing…I can’t imagine their wait.

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  13. FeliciaS

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on September 16, 2023

    overall5food4service5ambience5
    Our waiter Michelle was awesome!!! Fantastic service!!!!

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  14. OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 16, 2023

    overall3food3service4ambience3
    Very loud and food and drink prices very high. Mostly a young crowd. Lots of Birthday Celebrations with loud music!

    Is this helpful?

  15. CBwell

    Jacksonville

    2 reviews

    5.0

    2 reviews

    Dined on September 16, 2023

    overall5food3service5ambience5
    This place is fun and the team members are awesome!

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  16. Sharon

    1 review

    4.0

    1 review

    Dined on September 16, 2023

    overall4food4service3ambience4
    While dining we had a water spill took a while to get some assistance. Also, it was difficult to get the attention of our waiter. At one point I had to ask someone to get our waiter. Besides this, the waiter was very energetic and nice. The food was good, but very expensive. Overall, we had a good experience.

    Is this helpful?

  17. DimeryR

    1 review

    3.0

    1 review

    Dined on September 10, 2023

    overall3food5service5ambience3
    The server was amazing and the food is delicious but the drink was way out hand too much tequila and didn't even taste the drink I requested!

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  18. Brymck

    1 review

    2.0

    1 review

    Dined on September 9, 2023

    overall2food4service1ambience2
    service sucks, and the music is extremely loud for no reason. We waiting 40 mins to get drinks from our server. We left because we were tired of waiting. We love the food as we’ve been here before. And we like the fun of picking a special song for that fun 30 seconds but it’s blasted over the sound system so if you have hearing sensitivity, don’t go. And it’s always interesting to see grown woman twerking in their kids face and knocking over drinks acting like animals. It’s a restaurant- not a club not a bar. SMH

    Is this helpful?

  19. jenniferd

    West Palm Beach

    2 reviews

    4.0

    2 reviews

    Dined on September 9, 2023

    overall4food1service3ambience3
    Cute place Quality of food is terrible Cold food , waited 1 hour for chicken quesadillas and they were horrible with blue color dye in them . Waiter was great and friendly Good for shakes and drinks Not good !!! Expensive for what it is

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  20. OpenTable Diner

    Orlando

    1 review

    3.0

    1 review

    Dined on September 9, 2023

    overall3food2service3ambience2
    Food was overpriced and awful. Restaurant needs a major facelift

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  21. TheConsultant

    Detroit

    13 reviews

    vip
    5.0

    13 reviews

    Dined on September 9, 2023

    overall5food5service5ambience5
    Xander was an excellent waiter. He was very attentive and accommodating. Restaurant was very cold and we cut our meal short to warm up outside. Food was excellent. I was able to get an Bloody Mary with the requested garnishments and the type of liquor I requested.

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  22. OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on September 9, 2023

    overall5food5service5ambience5
    Best friends 21st birthday was amazing. Food and drinks were great.

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  23. OpenTable Diner

    Cleveland

    4 reviews

    5.0

    4 reviews

    Dined on September 4, 2023

    overall5food1service5ambience5
    The service and atmosphere was perfect for my daughter’s 14th birthday celebration. The food was not good; I sent it back and it still came back out not too good. Guests dining before us also had bad experiences.

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  24. thomasM

    1 review

    1.0

    1 review

    Dined on August 27, 2023

    overall1food1service1ambience1
    Too much noise . And very rude staff .. left the restaurant without even ordering.

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  25. Leelee

    1 review

    5.0

    1 review

    Dined on August 26, 2023

    overall5food5service5ambience5
    Our server Nacho was amazing and made our birthday party even better! Milkshakes were perfect.

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  26. OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on August 26, 2023

    overall5food4service5ambience4
    We went to celebrate our daughter’s birthday. She had the most magical time so mission accomplished! The food and service were everything we could have asked for. Just be prepared for it to be very loud.

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  27. OpenTable Diner

    1 review

    1.0

    1 review

    Dined on August 26, 2023

    overall1food1service1ambience3
    The food here is awful. My husband ordered a milkshake and it was warm. My son ordered a S'mores hot chocolate and it was just milk and marshmallows - they forgot all the ingredients and the actual hot chocolate. The waitress had a bit of an attitude even though we were really nice and only complained about the hot chocolate. Not worth it.

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  28. daniellec

    Atlantic City

    2 reviews

    5.0

    2 reviews

    Dined on August 26, 2023

    overall5food4service5ambience5
    Celebrated my sons bday . Waitress was wonderful great energy. I had waffles and fried chicken. Chicken looked like it was fried too long . But it was tasty. Love that you get to pick a bday song from the playlist and they staff comes out to celebrate. Music was great atmosphere was great. Had a blast! The only thing I would mention is if you purchase they fishbowl drinks you should get one as a souvenir.

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  29. booga

    Miami

    1 review

    3.0

    1 review

    Dined on August 23, 2023

    overall3food2service4ambience3
    I brought my best friend here for her 21 birthday and it was a huge disappointment

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  30. BobbyR

    Orlando

    3 reviews

    5.0

    3 reviews

    Dined on August 22, 2023

    overall5food5service5ambience5
    The best auger factory around never disappoints me

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  31. OpenTable Diner

    Greater Boston

    12 reviews

    3.0

    12 reviews

    Dined on August 22, 2023

    overall3food2service3ambience1
    Very mediocre and the candy section was poor. Looked nothing like the advertising and wasn’t at all fun in any way…workers seem to be bored and not upbeat. I would never go back honestly but we can check it off.

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  32. FrancesR

    1 review

    3.0

    1 review

    Dined on August 17, 2023

    overall3food2service3ambience2
    Feel like it's over rated not worth the money for the food or drinks at all the music played was inappropriate for a Lil girls bday. I believe sugar factory could clean it up alot.

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  33. Gerhas

    Tampa

    21 reviews

    vip
    4.0

    21 reviews

    Dined on August 13, 2023

    overall4food4service4ambience3
    Our group decided to have dessert since the portions were so large. Everyone had a fun time.

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  34. OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on August 13, 2023

    overall5food5service1ambience5
    Everything was amazing except for our server. I feel like she was either tired or annoyed by our table but we had time.

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  35. Yasss

    1 review

    3.0

    1 review

    Dined on August 13, 2023

    overall3food4service3ambience1
    It was fine. Just really expensive and soooooo loud.

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  36. JoemiT

    Orlando

    2 reviews

    3.0

    2 reviews

    Dined on August 13, 2023

    overall3food4service4ambience2
    The inside of the restaurant was in horrible condition. They apparently had a roofing issue that was affecting the ceiling. Water was dropping in the center of the restaurant, and it was blocked off by black rope, with danger signs everywhere. The tables have this acrylic look to them, and you can see food/dirt in the spaces between. They also add a mandatory 20% fee to all orders for service. For the price of the food and all the hype, you'd expect so much more.

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  37. BobbiT

    1 review

    3.0

    1 review

    Dined on August 13, 2023

    overall3food3service5ambience5
    OK wentagain. After the last time we made a reservation and we went there and there's no air-conditioning. This time it is nice and cold inside so the value of the food for the money is not the best. The amount of onion rings could've been a little bit more veggie burger was excellent fries OK other member of my group had that cheesy burger the one where the liquid cheese goes over the burger very very messy but he liked it, my only problem was they had no coffee so all of the coffee beverages that they could make he could not have. They said they ran out of espresso how that happens. I don't know that was disappointing since I need my coffee had a hot chocolate and said it was delicious , one member of the group had the traditional Sunday honestly nothing spectacular about it. They should've had hot fudge on it not chocolate syrup for the price will go again next time we have a big group.

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  38. Lily

    1 review

    5.0

    1 review

    Dined on August 12, 2023

    overall5food5service5ambience5
    Although the menu items are on the pricer side the food is delicious and the service is outstanding.

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  39. OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on August 10, 2023

    overall1food1service1ambience1
    Horrible experience! Don’t go! Bad service (since tips are included). Cold food !!! Dirty table and bad waitress, not even a smile and you pay a big $ for that. Desserts are OK but you get better in any other place !

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  40. AlexineB

    New York Area

    1 review

    3.0

    1 review

    Dined on August 10, 2023

    overall3food3service1ambience4
    I booked this restaurant because it was my granddaughter birthday and it was kid friendly. We traveled from NJ. We were a party of four. We all ordered our meals, my granddaughter which was the birthday girl never got her food. We waited and informed the waitress that she never got her food, her response was very rudely “I’m not the chef and don’t cook the food. No apology whatsoever. A hour later still no food. We asked the waitress again and she said we’re very busy and I can’t keep track of who ordered what. By the time my granddaughter food came out we’re ready to leave. Spoke to the manager and he looked like he was overwhelmed as well and offered a little apology with only a 6% difference. We spent over $200 for poor customer service. Very bad customer service.

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sanitizer or wipes provided for customers

  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking

  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Orlando is rated 3.9 stars by 7142 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 78 times today
Google Map for Sugar Factory - Orlando

8371 International Drive, Orlando, FL 32819

Dining areas

Additional information

  • Cross street
    Mercado Way
  • Neighborhood
    I Drive / Sand Lake
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–1:00 am Sun 10:00 am–11:00 pm
  • Cuisines
    American, Comfort Food
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Free parking garage for Icon Park or Valet
  • Public transit
    IDrive Trolley
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine
  • Website
    http://sugarfactory.com/
  • Phone number
    (407) 270-7082
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs. Please contact Orlandoparties@sugarfactory.com for all reservations and event inquires for parties of 12 or larger.
  • Private party contact
    Rachael Gorodnick: (407) 270-7082

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