Sugar Factory - Orlando

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1. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   It was my Daughter’s High School Graduation from FLVS-Florida Virtual School. The waiter (who was awesome) brought out a celebration menu for her to pick a song and dessert. It. Was. EPIC!! This was our first time there and where she asked to go. We enjoyed ourselves IMMENSELY! And the food was amazing! We will definitely visit again when in the area. Thank you for making this an awesome day for her awesome accomplishment!

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2. V

   Vince

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food2service4ambience1

   Over priced dirty and smelly. Food was basic but drinks are fun. Waiter was fantastic but still spent 100$ on 2 sandwiches and 1 drink

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3. CB

   ChaundrikaB

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service2ambience4

   Storming badly and we left our food and attempted to call bit no answer for 2 days. Too expensive not to have eaten any.

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4. B

   Britt

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food2service5ambience2

   got there and even with making reservations still waited 30 mins then the table was too small

   Report
5. JD

   JaimeD

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Michelle Made my daughters bday so special! Thank u so much!

   Report
6. OT

   OpenTable Diner

   New York Area

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   It was our first time coming , we had an amazing day our waiter was great & it was my sons 7th bday and it was overall the best experience… the food and drinks are amazing …. For sure we will definitely come back … thank you sugar factory for making my sons bday truly special

   Report
7. OT

   OpenTable Diner

   Orlando

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food3service3ambience3

   Was a birthday

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8. MH

   MarquaishaH

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food4service5ambience5

   Great atmosphere. Way more expensive then any other location, food was pretty good.

   Report
9. R

   Reya

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Vibes were great, drinks were good, amazing waitress we all loved it

   Report
10. E

    Eric

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food3service1ambience1

    Way over priced for what you get. Loud obnoxious crowd. Slow service, they don’t care because they are getting a mandatory tip on the bill. Unprofessional staff, hostesses eating and drinking the whole night behind the stand. Extremely loud music. Dirty and grimy floors and tables. Bathrooms were a joke.

    Report
11. IG

    ItalyGirl

    Orlando

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    We loved our experience there. Staff were amazing. All positive and wonderful vibes. Kayln was our server- SUPERB!

    Report
12. RR

    RaechelR

    New England

    2 reviews

    2.0

    2 reviews

    Dined 6 days ago

    overall2food1service5ambience4

    Food was Luke warm. Fries were terrible. Chicken tenders were all breeding and hardly any chicken. They also have a 20% service charge on the bill for any size party.

    Report
13. OT

    OpenTable Diner

    Chicago

    6 reviews

    4.0

    6 reviews

    Dined on May 11, 2022

    overall4food3service5ambience5

    I took my date for your famous cocktail! It was his first time at Sugar Factory! I was kinda excited but also scared that beer and Campari lover will not like that place and your cocktails as much as I do. But.. he loooooooved it! The atmosphere, service and ofc the cocktail he chose! The way it looks, the way it tastes, jelly digging (haha) and your service as well! Thank you for such a nice experience! We will definitely be back since he said it’s second best place I took him to! Sooo happy and thank you SF!

    Report
14. B

    Brenda

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food4service2ambience1

    Neat environment and good food. But the place needs a good cleaning. Smelled funny and the candy shop Just looked dirty and not well stocked. We also didn’t care for the mandatory 20% tip that was added onto our bill. (For a party of 3)

    Report
15. BF

    BritanyF

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food1service2ambience1

    Food was terrible.. but our server Darrius (with dread) was great!

    Report
16. S

    Shantavia

    Charlotte

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    It was my daughter 4th birthday and I had a good time

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17. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service4ambience2

    The restaurant smelled like sewer water, and The restaurant itself was very dirty and look like it has not been taken care of some lights were broken some screens didn’t work floor was extremely sticky. The french fries were extremely oily. The burger was ordered medium and came out almost well done. For the prices that they have the food quality was not up to par! The only good thing was to dessert! Definitely somewhere I may not return!

    Report
18. AC

    AlexandriaC

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on May 8, 2022

    overall5food5service3ambience4

    Definitely worth visiting. We didn’t have the best service but the food was good. Restaurant is very loud (music) and crowded but overall was good. They do not have a kids menu so it can be pretty pricey for children.

    Report
19. ST

    StephenT

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Burgers and club sandwich were awesome, It could really do with a kids menu especially in a location like orlando.

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20. LR

    LauraR

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food1service2ambience4

    Server was terrible, food was cold appetizers left with no plates No napkins never offered refill on non alcoholic drinks. Very disappointed

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21. C

    Customer

    Orlando

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service3ambience1

    That was a strong smell coming from the area milkshakes are prepared. This is not place to bring an infant. Too noisy!

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22. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food3service1ambience3

    Wow, where to start….my second time at the sugar factory after a horrible first time experience. I thought I would give it another shot and it disappointed again. The restaurant is filled with a young, immature and inexperienced staff with the exception of one or two employees. I can’t even get too upset and the waiters, this is 100% a reflection of poor management period. The staff just doesn’t know what good service looks like or how to provide a high quality of service. The staff needs more training and the management team needs to be evaluated. The worst eating experience I’ve had by far. This place needs an intervention from corporate ASAP! Shout out to Yaqub for taking notice of the experience we were having and jumping in to make things right.

    Report
23. P

    Pkerx

    Orlando

    35 reviews

    vip
    3.0

    35 reviews

    Dined on May 8, 2022

    overall3food2service3ambience2

    We went for “brunch” on Mother’s Day. They still had reservations late the week beforehand, so we took a chance, having never been there before. The place is LOUD (music blaring) and a little worn looking (dirty tile floor, wall art looked like it needed dusting). This is basically a place for OVER THE TOP drinks (fishbowl sized, with dry ice and themes) and a few “signature” items: rainbow buns for sliders and stacks of rainbow pancakes as well as frosting coated mugs with monster sized toppings with milkshakes (mine was more like chocolate milk- not frozen at all). The sliders were ok. The omelet my husband had was not good- arrived to the table cold with white bread toast and no butter or jam was offered. My club sandwich was huge, but it was white bread and what looked like Kraft Singles for cheese. Since we drove a bit to get to the touristy area, we weren’t going to buy $39 10 ounces of alcohol drinks. Our waiter was meh, but they charge 20% service charge no matter what, so I guess he was ok with 17% (his share) of the exorbitant check. This place is for celebrating with huge, crazy drinks or ridiculously large dessert concoctions. Expect to pay A Lot for the spectacle and not get much in the way of ambiance or service.

    Report
24. JR

    JayR

    Orlando

    6 reviews

    vip
    4.0

    6 reviews

    Dined on May 8, 2022

    overall4food3service4ambience5

    Brunch, got there 1 hr after opening already running out of things…

    Report
25. KE

    KirstenE

    Orlando

    3 reviews

    1.0

    3 reviews

    Dined on May 8, 2022

    overall1food1service5ambience2

    We spent our Mother’s Day brunch here. It was just ok. I would not go back. The first impression I got was the smell. It was horrible. When we walked in it smelled like sewer water. The place was run down. There’s boxes and broken chairs at the front door. The sugar factory smelled like old milk. It looked like a cheap hotel. The food was ok. I ordered avocado toast. It seems pretty easy to make, which I make often. The presentation was horrible. It lacked avocados. The food came out cold. The bread looked like it came out of Publix bag. Not sure what the hype was about. All the famous people on the walls and tv could do better with the whole experience.

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26. OT

    OpenTable Diner

    Orlando

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food1service4ambience5

    Atmosphere was great! Food was less than desirable! Had a salad with extremely dry chicken breast. Burgers were dry. Pasta was noodles and flavorless Alfredo $25. Had a party of 9 and had to come home to order pizza!):

    Report
27. DG

    DasiaG

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food3service2ambience2

    Food was okay but took forever to come out. Everything seemed to take so long when asked for . What was supposed to be a 2 hour dinner was 3 1/2 hours long

    Report
28. SH

    SharonH

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food4service3ambience1

    Not what I expected. Felt like I was in a club. 2 burgers took less then 5 min to come out. We were worried they are not cooked to serve. Then it took 45 minutes to get my daughter birthday ice cream. Not worth the $110 and they charge you 20% tip no matter the size of the party.

    Report
29. O

    Oshuma

    New York Area

    7 reviews

    1.0

    7 reviews

    Dined on May 7, 2022

    overall1food1service3ambience1

    Very loud. Nice wait staff but I’d never go ti the Sugar Factory again.

    Report
30. JS

    JessicaS

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Great experience with the family. Lively atmosphere and great service

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31. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 7, 2022

    overall2food3service3ambience1

    Did not enjoy the experience. Place had empty boxes stacked everywhere, counter paneling falling off, overall looked like a dirty diner. WAY TOO NOISY for kids not accustomed to the environment. Waitress was polite but either distracted or stretched far too thin…. Had to ask for water refills at least twice, silverware, etc. Again, polite, but basically took the order and ran. Did not care for the environment and ambiance- And far too expensive to go twice. We eat out often and I am not afraid to spend $ whatsoever, but the Sugar Shack is just an overpriced imitation of Entertainment Weekly.

    Report
32. KC

    KaitlinC

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food3service4ambience2

    Not impressed. The restaurant is very loud and more of a club atmosphere. The food is decent but way overpriced! No kids menu at all and very little variety. The goblet drinks are their main menu feature and are only worth half what they cost. Will not be going again.

    Report
33. EJ

    ErinJ

    Naples

    2 reviews

    4.0

    2 reviews

    Dined on May 7, 2022

    overall4food4service5ambience4

    It's a fun place to celebrate. We went for my daughters birthday. Fyi they ads 20% gratuity that is no mentioned

    Report
34. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 7, 2022

    overall2food1service5ambience5

    The waitress was amazing but when u comes to the food it was horrible. Our food was COLD really cold and tasteless. If you looking for sweet options and treats this is your spot. But for dining options I wouldn’t recommend. There prices are high but if the food were worth it,fine. But I wouldn’t pay again to eat at this place. Drinks,shakes, sweet mix (Amazing) Food(worst dining experience ever)

    Report
35. WA

    WillieA

    Orlando

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food4service5ambience5

    My daughter said she had the best birthday ever so if she is happy I am too

    Report
36. FJ

    FJG505

    Chicago

    12 reviews

    vip
    3.0

    12 reviews

    Dined on May 6, 2022

    overall3food3service3ambience2

    Restaurant was not as clean as I would have expected and only one restroom open for women and it was not clean. The menu is very sugar loaded as the name indicates. Meals and drinks are overpriced for ingredients of candy, alcohol and a majority of ice. One visit was sufficient for us and the decor inside had lights in chandeliers that most were not working. Outside was not setup for dining. I would not recommend.

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37. B

    Blahblah

    1 review

    2.0

    1 review

    Dined on May 5, 2022

    overall2food2service2ambience3

    We were served with a bunch of dirty plates. Definitely not coming back.

    Report
38. K

    Krissy

    New England

    49 reviews

    vip
    5.0

    49 reviews

    Dined on May 4, 2022

    overall5food5service5ambience5

    Service, food and drinks were GREAT! I asked for something that was not on the menu and the servicer was great and got me what I wanted!

    Report
39. DI

    DesI

    1 review

    3.0

    1 review

    Dined on May 3, 2022

    overall3food3service3ambience3

    The guy waited over 30 mins to bring my pregnant cousin her drink . He even brought out my big drink & took it back because I wasn’t ready I needed to use the bathroom but still no coke . The fries weren’t fresh at all seems like they were soaked in oil .

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40. KH

    KristianH

    Memphis/West TN

    2 reviews

    5.0

    2 reviews

    Dined on May 3, 2022

    overall5food5service5ambience5

    Great service, great food and awesome vibes!!

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