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Sugar Factory Famous Rainbow Sliders - Sugar Factory - Indianapolis, Indianapolis, IN

Sugar Factory - Indianapolis

3.4
3.4
1705 Reviews
$30 and under
American
Sugar Factory’s 9,657-square-foot restaurant will have a 184-seat indoor dining area, a bar area with seating for 12, an outdoor patio with space for 32 guests, and a glamorous Pretty in Pink Café – a colorful, vibrant space featuring additional unique menu offerings and outdoor patio seating. Upon entering, diners will be greeted with Instagrammable moments, from large flower walls, to video walls and other colorful decor. From the main dining area, guests can head into the Pretty in Pink Café, a vibrant space for guests to enjoy coffee and sweets that features elaborate and three-dimensional floral ceilings, neon signs and a candy heart wall that’s perfect for posing. The Pretty in Pink Café flows into Sugar Factory’s iconic candy retail store, where guests will experience the signature floor-to-ceiling candy wall that features numerous sweet treats to choose from.


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2 people

7:00 PM


Booked 42 times today
Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Cuisines
    American, Contemporary American, Dessert
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm
  • Phone number
    (463) 217-0383
  • Dress code
    Business Casual
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    Dana Sugarman: (463) 217-0383

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Mon - Thu - 4:00 PM - 10:45 PM,Fri - 4:00 PM - 11:30 PM
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve.

What 1,705 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.4
3.4 based on recent ratings
  • 3.5Food
  • 3.5Service
  • 3.9Ambience
  • 2.9Value

NoiseModerate

Loved For

  • Indiana

    Kid-friendly

  • Indianapolis

    Kid-friendly

1,705 Reviews
  1. OpenTable Diner

    Indiana

    2 reviews

    3.0

    2 reviews

    Dined 4 days ago

    overall3food4service5ambience3
    Celebrated a friend’s birthday and thought this would be a fun spot. Everyone enjoyed their meals, just a few mistakes, such as forgetting sour cream/pico, and switching out the cheese on a sandwich. We did feel bad for the server, due to the excessively loud music, he had a hard time understanding anything we said, but he was prompt and friendly.

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  2. JuliaM

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined 4 days ago

    overall5food5service5ambience5
    We brought our daughter for her birthday- loved it! I had read that food could take awhile so we got club sandwiches; they were really good and came quickly! Our server was incredibly sweet and the staff that came out to dance for her did not disappoint! Thank you for giving such a fun birthday experience!

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  3. BridgetD

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food2service1ambience2
    I had put on our reservation that this was for a Birthday, told the Waitress twice it was the persons Birthday and never did they sing to her. As we were leaving they sang to the person next to us. We gave the waitress our appetizer order and then she came back about 10 minutes later and asked it we wanted to order appetizers. They didn't have any normal drinks other than root beer. When our food came half the party received theirs and it was cold and it took another 15 minutes for the rest of the party to receive theirs and it was also cold. The music was so loud we couldn't hear the person across from us so it was like we were screaming the entire dinner just to have a conversation. Overall, it was a let down. Needs better service.

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  4. CJohnson

    Indiana

    7 reviews

    3.0

    7 reviews

    Dined 4 days ago

    overall3food5service5ambience3
    Sugar Factory has fun decor, good food and great servers, but it is worse for the wear. For having only been open for 1.5 years, it is already tired: stained chairs, peeling paint, popped buttons on booths, sticky floors, etc. However, tipping is the main issue. The food is not cheap, (my bill was $75 for two non-alcoholic drinks and two breakfast entrees), and there is a 20% mandatory service fee. The fee is not the problem, but how it is allocated: 3% goes to the restaurant (which I just paid $75 to for coffee and pancakes?) and 17% is put in a pool and distributed amongst every employee who works a shift that day, including hostesses, bussers, retail counter, etc. If you want to ensure your server actually receives an appropriate tip, it can only be done with cash, which is not indicated anywhere until you receive your bill. If you, like me, are not a person who typically carries cash, you've had an expensive meal, left a healthy tip and leave feeling guilty because your server is not properly compensated for their work.

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  5. AngelaT

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    2nd time going and still like the first time AMAZING!

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  6. CidneyM

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food3service5ambience4
    They went out of their way to provide a great experience for my daughters birthday. The ambience, atmosphere and celebration was unique and aligned with the current culture

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  7. OpenTable Diner

    1 review

    1.0

    1 review

    Dined on September 25, 2023

    overall1food1service1ambience1
    Do not go here if you plan to eat. We waited 30 minutes no service, I asked and the lady so Oh I guess I can help you. There was 7-8 servers walking around. We waited another 20 minutes no drinks nothing. We ended up leaving and going some where else. Do not recommend at all.

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  8. JA123

    1 review

    2.0

    1 review

    Dined on September 25, 2023

    overall2food2service2ambience3
    The food was very mediocre and expensive. The waiter was only attentive after we got water refills ourselves at the bar. The selection in the candy whip was under whelming. However the desserts were fun and I would return for those but not the food or service. Waiter let us know that credit card tips are pooled amounts the staff after the corporation takes 3%. Decor was fun.

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  9. JeffP

    Nashville

    5 reviews

    4.0

    5 reviews

    Dined on September 25, 2023

    overall4food4service5ambience4
    Donovan was an excellent server! Surprised not more crowded with a big conference close by

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  10. OpenTable Diner

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined on September 24, 2023

    overall5food5service5ambience5
    Great exierience for my daughters 11th birthday !!!

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  11. TaciaB

    1 review

    1.0

    1 review

    Dined on September 24, 2023

    overall1food3service1ambience1
    Service was horrible…waitress was horrible….they charged my card too many times…just horrible…the only thing that was decent was the food..will never go back again

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  12. LaceyP

    1 review

    3.0

    1 review

    Dined on September 23, 2023

    overall3food3service1ambience4
    The overall experience was neat and it is a cool place. The service we received from our server was less than good or even average. As a party of 5 we were charged an automatic “service fee” for gratuity of $40. I was not happy with this as our server was not worthy of this tip. I had to send food back that was not correct also.

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  13. KathleenC

    Indiana

    1 review

    vip
    3.0

    1 review

    Dined on September 23, 2023

    overall3food3service2ambience4
    We had a reservation though still didn't get seated until almost 20 minutes after our reservation time even though the restaurant was half empty and there were numerous staff just standing around. The chocolate cappuccino was so covered in whipped cream you couldn't even get to the cappuccino, and all the milkshakes were just okay. Service was slow, I had to remind the server they didnt bring our full order and we asked for plates and extra napkins numerous times that we never received. Definitely not worth the money and even the teenagers didn't finish their shakes.

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  14. KimberlyT

    1 review

    3.0

    1 review

    Dined on September 23, 2023

    overall3food4service2ambience3
    We had reservations for 4:30 PM, and were instructed to wait in the candy room for 5 minutes to then be seated at our table. After waiting for 25 minutes, I approached the hostess and asked about the status of being seated. It was clear that the hostess forgot, but luckily the waiter seated us immediately after. The waiter treated us well, although there were times he said he would be right back, but was not, and forgot our silverware. The quality of food is what will bring us back m, but the issues we experienced are fixable.

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  15. KaylaS

    1 review

    1.0

    1 review

    Dined on September 23, 2023

    overall1food3service1ambience2
    Very loud music, horrible service, didn’t get silverware at all. Had to go ask the host stand for it and then still waited. They forgot one of our appetizers and didn’t bring it until AFTER our main course. Horrible on refills, forgot about the coke we ordered. 10/10 do not recommend

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  16. OpenTable Diner

    Tampa

    4 reviews

    1.0

    4 reviews

    Dined on September 23, 2023

    overall1food1service2ambience1
    There was an event going on and it was noisy. Food was mediocre. The restaurant itself was a bit dirty and disorganized. Decor was somewhat falling apart. Way overpriced. Will not return.

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  17. jeremiasz

    Richmond

    4 reviews

    3.0

    4 reviews

    Dined on September 23, 2023

    overall3food3service4ambience3
    The music was a bit loud and “clubish,” not really an environment to grab food and catchup with people. The food was tough, chicken was “hard” and the steak felt like beef jerky. There was also a hair in the fries. Our server was fantastic.

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  18. Bec1524

    1 review

    2.0

    1 review

    Dined on September 22, 2023

    overall2food2service2ambience3
    We thought this would be an interesting place to eat before a night out. We ordered a grilled cheese, French onion soup, 2 orders of French fries, and Mac and cheese. My mom was given a grilled cheese with ham (which she did not order, and was charged the extra price. No big deal, but the ham was very fatty and hard to chew). Both orders of fries were cold and tasted old. The Mac and cheese was not hot, and not flavorful. The French onion soup, however, was very good. When we sat down, our waitress did not get to our table for what felt like a long time when there were only 4-5 other tables sat in the entire restaurant. We did not have silverware or napkins when our food arrived, and did not receive any until we asked (which took awhile, as our waitress did not check on our table unless I made eye contact with her). They also forgot one of our drinks. The ambience and decor is the saving aspect of the restaurant, and maybe the dessert, which we did not take a chance on trying since our meal was quite pricey. I’m not usually one to leave a review, but we were pretty excited to try this place and were super let down. It was also a Friday night at prime dinner time and the place was super empty. TLDR; mediocre food, mediocre service, pretty flower wall, pretty pricey for what you get.

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  19. OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on September 21, 2023

    overall5food5service5ambience5
    This a great place with good food and fantastic desserts. Next time, I’ll share the meal and dessert! Wow. What a selection

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  20. OpenTable Diner

    Cincinnati

    3 reviews

    4.0

    3 reviews

    Dined on September 21, 2023

    overall4food4service5ambience5
    The waiter was excellent! The restaurant had several large tables filled and were being served by three servers. They did a great job! I think the food was overpriced. I did like the various choices. We didn’t get dessert but they looked amazing!

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  21. EmilyM

    1 review

    2.0

    1 review

    Dined on September 20, 2023

    overall2food3service3ambience2
    While it looks good in pictures, up close it is a mess. It was empty but there were several tables that hadn’t been cleaned. Seats and walls have not been maintained. Food caked on the floor. My 5 year old even noted how there was food in the seats. Food was ok but overpriced.

    1 person found this helpful

  22. OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 17, 2023

    overall3food2service2ambience3
    The quality of the food and even the showmanship of the drinks do not reflect the ambience or excitement of this place. If you’re going for the experience (not sure what that is here) but there are so many more better local options for this price range.

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  23. Chelsea

    1 review

    1.0

    1 review

    Dined on September 16, 2023

    overall1food1service1ambience5
    Would of loved to try this place for my birthday. We made a reservation for 7pm . We get there check in . It's going to be a few minutes! No big deal . I get it . It's a Saturday night . 7:15 pm We get seated . The lady who sat us super nice ! We are sitting It's now 7:30 . No one has come to the table . We say excuse me to a worker walking by . She continues to walk look back and roll her eyes . So we get the lady who sat us. She grabs the girl that rolls her eyes to get us some water . She brings it and goes here's your water I'm not your server but here you go . We then sit there for another 20 min . While people who came in after us where getting to order . So we just left .

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  24. Jackie

    Indiana

    2 reviews

    2.0

    2 reviews

    Dined on September 16, 2023

    overall2food3service2ambience3
    I had requested a "fun table" and was not accommodated meanwhile they fun tables were available. The server was very friendly but not fast and not efficient. This place is very expensive and maybe not so worth it but I will commend them on a super fun menu with exciting drinks and desserts. There is no other place like this anywhere close so I guess I would recommend it.

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  25. MaryJ

    Louisville

    129 reviews

    vip
    5.0

    129 reviews

    Dined on September 15, 2023

    overall5food5service5ambience5
    Fantastic time! This is a PARTY place for people that want to be celebrated! Place is beautiful and the food is catered to people that want to have a party! Server was wonderful. Desserts and drinks ALL looked fabulous! A memorable place!

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  26. OpenTable Diner

    Indiana

    2 reviews

    vip
    3.0

    2 reviews

    Dined on September 15, 2023

    overall3food1service4ambience5
    A one time experience for me. Great photo opportunities but not much else.

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  27. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 15, 2023

    overall5food5service5ambience5
    We dropped in and didn’t plan to come. The menu is enormous, but all the food was terrific. The restaurant is beautiful. If you are auditory sensitive or have someone with you who is, skip this restaurant. It is very loud with singing, dancing, and music. It is also very expensive. We don’t regret going for the experience, but we don’t want to return due to the noise and $$$$$.

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  28. afrank20

    Indiana

    5 reviews

    vip
    3.0

    5 reviews

    Dined on September 10, 2023

    overall3food4service4ambience5
    The food and beverages are way overpriced for what you get and for the Indy area as a whole. The food does at least taste good, but $14 for 4 kids meal sized chicken tenders with ranch is ridiculous.

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  29. OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 9, 2023

    overall3food3service3ambience4
    Very busy so service was slow. They messed up on my daughters 18th birthday song and King Kong sundae but the waiter did make it right. Our waiter was very friendly.

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  30. AnKD

    1 review

    1.0

    1 review

    Dined on September 9, 2023

    overall1food1service1ambience1
    After having to wait 20 minutes even though we had a reservation, we left after 30 minutes without service other than delivery of water. Hostess asked if we needed a high chair and never gave us one. The music was so loud nobody could hear our waiter. And then they kept cranking the music up and slamming silverware together out of rhythm to celebrate people's birthdays. It was so obnoxious that our toddler hid under the table. Steak and shake across the street was a far better experience.

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  31. AngelaG

    1 review

    5.0

    1 review

    Dined on September 9, 2023

    overall5food5service5ambience5
    Had brunch for a birthday celebration for my 10 year old. We loved it. She loved the all the pink, the flowers the decorations, the photo ops, the food, everything. Our server was amazing as well. This is a place that is all about the experience and is a must try.

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  32. QueenieBonds

    Indiana

    9 reviews

    vip
    2.0

    9 reviews

    Dined on September 6, 2023

    overall2food3service1ambience3
    Sadly disappointing. Poor service & the place already looks tired. Perhaps it's better when it's busier, but it was very disappointing.

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  33. OpenTable Diner

    Indiana

    28 reviews

    5.0

    28 reviews

    Dined on September 3, 2023

    overall5food5service5ambience5
    It was great. The best time I’ve had here. And all the tvs were working! The staff danced their hearts out!

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  34. OpenTable Diner

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on September 3, 2023

    overall5food4service5ambience5
    I do not recommend working with Kenzi to schedule a party. She did not send the invoice after many promises by her to send it. I was highly disappointed. However, I made a regular reservation and had a fantastic server who made my daughter's birthday great.

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  35. OpenTable Diner

    Indiana

    1 review

    3.0

    1 review

    Dined on September 3, 2023

    overall3food2service3ambience4
    We had to wait a while after we were seated before anyone even came to the table. Our server was really nice though. Food was decent. But we were pretty disappointed in the Cookie Monster dessert. Cookie, cupcake and donut were all stale. Also There's a mandatory 20% gratuity already. Overall is was fun to be there as a novelty, but I don't really think we'll go back.

    1 person found this helpful

  36. HeatherS

    Indiana

    2 reviews

    4.0

    2 reviews

    Dined on September 3, 2023

    overall4food5service1ambience3
    The food was wonderful! The service not so much. We had to call our server over multiple times just to request a side of ranch, dessert, boxes, and our bill. He did not take any dirty plates off our table. The drink I ordered was not the drink that I got. My daughter gor rhe rainbow Brite shake and we had to ask foe the suckered that was supposed to come with it. This was lunch time on a Sunday so they were far from being busy. The food was really good! The music was a little loud, I felt like I had to talk really loud to speak to people at my table. Beautiful restaurant.

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  37. OpenTable Diner

    1 review

    1.0

    1 review

    Dined on September 2, 2023

    overall1food1service1ambience1
    Came in for my sisters birthday. Took 40 minutes to get our drinks and apps. Our server cried at the table and left, wouldn’t take our order. Later came back to the table telling us she got into it with a coworker and that’s why she cried. The manager thankfully stepped in and finally got us drinks. The entire night we waited because we mentioned it was my sisters birthday and the whole reason we came in was for the experience of the birthday announcement. The restaurant cleared by the time she finally came by. We asked about the birthday and she had the audacity to ask if we still wanted to do anything about it when we told her the place had cleared. Absolutely awful. Thank you for the worst dining experience we could have ever had.

    1 person found this helpful

  38. OpenTable Diner

    Indiana

    3 reviews

    1.0

    3 reviews

    Dined on September 2, 2023

    overall1food3service1ambience3
    Worst $200 meal for two adults and two kids I have ever had. The place is fun, the music, decorations, over the top drinks and desserts did not disappoint. Service was awful. We had three errors in our order. Then we asked for an extra plate so my son could split a meal and it never came. He ate half a $20 burger on a napkin. If our server would have returned to check on us it might have been noticed. Then we waited close to 20 minutes to pay, about 10 to get our check (which included finding another server to help) then another 10 for my credit card to come back, because our server did a birthday song and bussed tables in between bringing my card back. They charge you a 20% service fee automatically and on every bill and then suggest an extra tip calculated for the amount of your meal plus their required service charge. I’m glad we can say we tried it and the novelty is fun for kids, but unfortunately I would never go back. It’s definitely not worth the price.

    1 person found this helpful

  39. StacieC

    1 review

    5.0

    1 review

    Dined on September 2, 2023

    overall5food5service5ambience5
    I took my son here to celebrate his birthday and it was amazing. The food, the ambience was outstanding. We can't wait to come back and visit again

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  40. OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined on September 2, 2023

    overall3food5service1ambience3
    Food was great. Service was lack luster. Had a total of 3 servers in the hour or so we were there. Had to ask for our milkshakes after our food was delivered. Had to ask for a large water because they werent coming to fill up the small ones

    1 person found this helpful

FAQs

Sugar Factory - Indianapolis is rated 3.4 stars by 1705 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 42 times today
Google Map for Sugar Factory - Indianapolis

49 W Maryland St, Indianapolis, IN 46204

Additional information

  • Neighborhood
    Downtown Indy
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm
  • Cuisines
    American, Contemporary American, Dessert
  • Dining style
    Casual Dining
  • Dress code
    Business Casual
  • Parking details
    None
  • Additional
    Bar/Lounge, Late Night, Wheelchair Access
  • Phone number
    (463) 217-0383
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    Dana Sugarman: (463) 217-0383
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