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Sugar Factory Famous Rainbow Sliders - Sugar Factory - Indianapolis, Indianapolis, IN

Sugar Factory - Indianapolis

3.4
3.4
1287 Reviews
$30 and under
American
Sugar Factory’s 9,657-square-foot restaurant will have a 184-seat indoor dining area, a bar area with seating for 12, an outdoor patio with space for 32 guests, and a glamorous Pretty in Pink Café – a colorful, vibrant space featuring additional unique menu offerings and outdoor patio seating. Upon entering, diners will be greeted with Instagrammable moments, from large flower walls, to video walls and other colorful decor. From the main dining area, guests can head into the Pretty in Pink Café, a vibrant space for guests to enjoy coffee and sweets that features elaborate and three-dimensional floral ceilings, neon signs and a candy heart wall that’s perfect for posing. The Pretty in Pink Café flows into Sugar Factory’s iconic candy retail store, where guests will experience the signature floor-to-ceiling candy wall that features numerous sweet treats to choose from.

Make a reservation

2 people

7:00 PM


Booked 114 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Contemporary American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Phone number

    (463) 217-0383

  • Dress code

    Business Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Mon - Thu - 4:00 PM - 11:00 PM,Fri - 4:00 PM - 12:00 AM
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve.

Popular dishes

What 1,287 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.4
3.4 based on recent ratings
  • 3.4Food
  • 3.5Service
  • 3.7Ambience
  • 2.9Value

NoiseModerate

Loved For

  • Indiana

    Most Booked

  • Indianapolis

    Kid-friendly

  • Indianapolis

    Most Booked

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Filters

  1. KM

    KilaM

    1 review

    1.0

    1 review

    Dined 1 day ago

    overall1food3service1ambience1
    The service was horrible we arrived and seat 10mins before anyone even came to our table after my husband went over to speak with management.
  2. OT

    OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    I took my 10 year old daughter for her school’s basketball team being undefeated! Incredible experience and such an amazing place. I think I enjoyed it more than her! Thank you for this experience and I posted on social media and spread the word! Several folks said they wanted to go! I also found out about you all from a social media post!
  3. OT

    OpenTable Diner

    Indiana

    2 reviews

    vip
    1.0

    2 reviews

    Dined 1 day ago

    overall1food1service1ambience2
    I would love to accurately review this meal…. however one must be waited on to have “service”. We checked in a few minutes prior to our reservation at 1pm for a party of 3. About 10 minutes after checking in and “waiting for an available table” another party of 3 came in with a reservation for 1:15. This party also waited about 10 minutes and then we’re taken to their table while we still waited. I asked the hostess if we had maybe missed them call our name but she said they had three people show up for the same time with the same name… odd… and ended up seating incorrect table out of order. Weird but ok, still giving them grace, I can only imagine trying to staff a restaurant these days. After waiting 20 minutes we were finally sat. A bartender brought us some waters and was incredibly friendly. Then we sat, and sat, and sat. We waited 20 minutes and finally left without ever having anyone come to our table. The reviews on this place were pretty mixed but we were excited to give it a try. I’m all for talking to a human instead of complaining online but when I approached the hostess and manager on duty and told them what had happened they said oh ok have a nice day….
  4. RS

    ReaganS

    1 review

    3.0

    1 review

    Dined 1 day ago

    overall3food5service1ambience5
    Great atmosphere snd the drinks were so fun! Not very strong for being $60. We stopped in for 1 drink and it took 2 hours but I guess it’s because it’s a whole experience. Service was very slow (took an hour to get our check) but fun place for a birthday.
  5. S

    Sydney

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food3service3ambience4
    Very energetic, very busy, super fun environment! We were dancing/singing throughout our entire meal…which helps when having a 3 year old with you. Service was a little slow, but understandable with amount of patrons being served. Food came out super fast after ordering. Overall very good experience. Definitely will be back.
  6. R

    Rish

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food3service3ambience5
    Very nice ambiance, and vibe… I only had the fishbowl drink, so my rating isn’t for food. But the presentation of the food looked pretty good! Definitely want to have a rsvp if going there after 6pm, or you’ll be waiting on a table…
  7. OT

    OpenTable Diner

    Indiana

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food2service3ambience4
    Good place for teens bday celebration that she won’t forget. But the prices are outrageous for very subpar food. I don’t mind paying higher prices for good food but this is not it. Sugar factory will always bring in first time customers for the experience but if they want repeats, they must improve the quality of the food substantially. That said, my 13 year old loved it and it was a great experience for her and her friends.
  8. OT

    OpenTable Diner

    Indiana

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service4ambience4
    Food is mediocre at best. I ordered the salmon with mashed potatoes and creamed spinach. My cream spinach never came, salmon portion was very small, and mashed potatoes taste old. I had the sampler the chicken tenders and wings were both dry, hard, and over cooked. The drink was okay. Over priced you are paying for the experience I guess. 1 out of 10 only because our waitress was the bartender but she was great. Will not be going back.
  9. OT

    OpenTable Diner

    Indiana

    2 reviews

    4.0

    2 reviews

    Dined on January 29, 2023

    overall4food4service2ambience4
    Food was great! Only thing I didn’t really like was the cappuccino that I got, and our server always seemed like she was in a hurry when we were ordering and we felt a little rushed at times.
  10. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on January 29, 2023

    overall2food4service2ambience3
    This location looks flashy from the outside, but was pretty run down on the inside. The floor under our table was covered in chocolate sauce, the water glass had lipstick on the rim and we were not given a menu or silverware. Some of the TVs were broken, some of the neon lights were out, just an overall feeling that no one is cleaning or fixing broken things. The food was good and came out quick. The prices were quite high for what we got. We were glad to check the place out but would not go back again.
  11. S

    Shannon

    1 review

    2.0

    1 review

    Dined on January 29, 2023

    overall2food3service1ambience4
    The mandatory 20% added to the bill severely detracts from the desire to go here. The atmosphere is fun when you hear the music or birthday songs/dances but the service is extremely slow and personalities of the staff are labile. We waited 10 minutes just for someone to come greet us/check us in. No smiles or pleasantries from any of the staff. When you pay the exorbitant amount of money to come here, the entire experience should be great and it’s sub par at best.
  12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 29, 2023

    overall5food5service5ambience5
    Sugar factory is always fun! It’s the experience, just wish there were more workers there. Our sever was amazing though! She did the upmost to give us the greatest experience. She was honest, polite, and took care of us ❤️ definitely will go again!
  13. SB

    SarahB

    Louisville

    5 reviews

    4.0

    5 reviews

    Dined on January 29, 2023

    overall4food4service5ambience4
    Host and server Ricky were so kind and energetic. They were helpful and had great attitudes. Food was a bit high but ok
  14. GT

    GraceT

    1 review

    3.0

    1 review

    Dined on January 29, 2023

    overall3food2service4ambience3
    The food was cold and overpriced. My friends waffle was hard. The sugar factory in Chicago is way better than the one in Indianapolis.
  15. OR

    OliviaR

    1 review

    2.0

    1 review

    Dined on January 29, 2023

    overall2food2service1ambience4
    Food was mediocre, service was awful (but they add a 20% tip anyways), waited an hour just for drinks.
  16. LC

    LindaC

    Chicago

    1 review

    4.0

    1 review

    Dined on January 28, 2023

    overall4food3service3ambience5
    Husband’s birthday and the waitress was not impressive. Atmosphere was great just a little disappointing
  17. A

    Alexis

    1 review

    2.0

    1 review

    Dined on January 28, 2023

    overall2food1service3ambience1
    Definitely a place to go for just the drinks and deserts. The food quality didn’t match up for the price that was listed. The drinks were so filled with the dry ice that half of it was slush at the end. The seating arrangements were very out of comfort zones. We felt like we were eating on top of people. Our server was very nice but didn’t mention the gratuity that was added in automatically. The candy store itself wasn’t stocked and didn’t have much of a look to it. I wouldn’t be surprised if this place was closed within the year. Disappointed with how much hype it had.
  18. OT

    OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on January 28, 2023

    overall1food2service1ambience4
    Unfortunately, it was the service that was the issue on this evening. Arrived at our table, it had no silverware plates, or drink ware. In fact, we were never even offered utensils throughout her entire meal. I had to ask for napkins, late into our dinner. oddly, the same server was covering the table next to us, and they did get plates and silverware before seating. Despite being slow, Server was courteous the entire time we found the food to be acceptable, nothing to write home about. What you really come for is the desserts. We ordered one of their milkshakes to go, and waited almost 20 minutes for it. Yes, the place was busy, as it was a Saturday night we tried to take that into account. Unfortunately, it just didn’t live up to our expectations, especially for the prices.
  19. OT

    OpenTable Diner

    Indiana

    3 reviews

    3.0

    3 reviews

    Dined on January 28, 2023

    overall3food3service5ambience5
    Fun atmosphere - took about 20 minutes to get our table even with a reservation. The full menu was not available (Mexican portion was excluded that night because it was “new”) - but we weren’t notified of that until we all started ordering. Otherwise a fun time!
  20. L

    Lorenec3

    Indiana

    32 reviews

    vip
    2.0

    32 reviews

    Dined on January 28, 2023

    overall2food2service2ambience2
    Not impressed. We had reservations but waited 40 min to be sat. Service was slow. Very noisy. They were playing all hip hop club music very loud. Extremely expensive. Spent $140 on 2 drinks, 2 appetizers (sliders and onion rings) and a milkshake. It's basically one big room with overpriced bar food. Nothing special to justify the prices.
  21. JR

    JoshuaR

    Indiana

    2 reviews

    3.0

    2 reviews

    Dined on January 28, 2023

    overall3food2service4ambience5
    Birthday. WAY WAY overpriced for what you get. I mean ridiculously expensive
  22. LC

    LisaC

    Chicago

    1 review

    2.0

    1 review

    Dined on January 27, 2023

    overall2food2service1ambience2
    Reservation was sat on time, however, we did not see a menu or our server for almost ten minutes. Restaurant just got a new menu, but a lot of it was not available yet…they were also out of several beers. Service was subpar; waiter never asked about drink refills and was not attentive. He never came back after dropping off dinner to check on us. One entree was wrong and there was no apology. New entree came out when the other eight people were done eating. Again, no apology or offer to accommodate for the mistake, just asked for our dessert order. Waiter was not attentive or customer friendly, but had the nerve to tell us he’d prefer a cash tip on top of the 20% added to the check so he didn’t have share in the tip pool! Food was extremely expensive for the quality, sundaes are just three scoops of ice cream with fake whipped cream and drinks were watered down. For the price point, this place is competing with high end restaurants, but the quality and service do not stand up to the expectation. We will not be returning to a Sugar Factory anytime soon.
  23. PC

    PeggyC

    Indiana

    17 reviews

    1.0

    17 reviews

    Dined on January 23, 2023

    overall1food1service3ambience2
    Out of most food items. Quality of food was substandard. Underwhelmed by the atmosphere, food quality of gods and cost.
  24. ES

    ES76

    New Orleans

    1 review

    1.0

    1 review

    Dined on January 23, 2023

    overall1food1service2ambience4
    Barely any food. Incorrect order. Cold. Bad, bad, bad
  25. OT

    OpenTable Diner

    Houston

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food1service1ambience1
    Absolutely Awful experience, awful food for my daughters 10th birthday. We are visiting from Houston and would have done better going to steak and shake across the street. Seeing the video on the screen made us even madder as we saw nothing like that on our plates. They were out of everything. The only thing that made it something ok was Clark the waiter! If you are the owner you need to get here quickly! Let’s not even talk about a 20% gratuity that we had to add. We paid because we had to but I want my money back, lastly we waited and waited and waited for them to sing happy birthday. Clark… please find another job as your talents don’t belong here!!!
  26. OT

    OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined on January 22, 2023

    overall2food1service4ambience4
    I took my niece as a special night out for her birthday. Unfortunately they were out of almost everything we wanted. It was a bummer to purchase three things and spend $90 when you had to settle for things that weren’t your first or second choice.
  27. OT

    OpenTable Diner

    Louisville

    3 reviews

    4.0

    3 reviews

    Dined on January 22, 2023

    overall4food4service5ambience5
    Open table reservations did not match the times the restaurant had. Limited menu as they ran out of food but full prices. I have been to the Sugar Factory in Tampa and Orlando and it was a much better experience.
  28. BH

    BlaineH

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food1service1ambience1
    This was the worst experience I’ve ever had! My friend and I went to our reservation at 2:30 on 1/22/23 & were told to wait. 25 minutes later the host realized we were still there and pointed to a table that’d been empty the whole time. The table was only set for one so there was only one set of silverware. The chairs and walls were DISGUSTING! We wouldn’t have sat if we weren’t starving. 20 minutes after being sat, our server FINALLY shows up & rushes us to order. My friend ordered her food & drink and I was only able to order my food because the server didn’t want to wait the 2 extra minutes for me to choose my drink. 15 minutes later, my food alone is delivered by someone else. Server never came back & my friend never got her food, drink, or silverware even though I asked the other person to tell our server we needed to see her. Oh, and while waiting 19 minutes we saw our server over at another table chatting while those customers (who had finished eating) looked over the drink menu deciding what they wanted next. 19 minutes with them and I couldn’t even get 2? At 3:30 (an hour past reservation & 35 minutes after being sat) we still only have 1 plate of food & 1 set of silverware on our table. I never touched my food because I wasn’t going to eat when my friend didn’t have her food. I talked to the manager, told him what was going on and that we were leaving. He offered to go make me my drink right then, but at that point we were over it. TL;DR Waited 25 minutes past our reservation sat in disgusting chairs, only seeing our server once, being so rushed by said server I had to order my food before my drink, seeing said server chat with another table for 19 minutes while she was waiting for them to order their drinks, only receiving one of our dishes & nothing else, we told the manager and walked out. The first time either of us have EVER walked out. You’d get better service at McDonalds. Don’t waste your money or your time.
  29. OT

    OpenTable Diner

    Indiana

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food2service1ambience1
    We waited over an hour for our food and it was less than subpar and extremely overpriced. Will not be back.
  30. OT

    OpenTable Diner

    Cincinnati

    1 review

    vip
    1.0

    1 review

    Dined on January 22, 2023

    overall1food1service1ambience3
    The food was very poor compared to the price. My daughter ordered the rainbow sliders doe $26 and they came out not rainbow. So for $26, we got 4 tasteless burgers with hard bread. We were not informed they were out of the rainbow bread. The bun on my burger was also dry and inedible. Those 2 things cost over $50. Also they have a mandatory 20% even for only 2 people at the table. Would never return
  31. k

    katiep

    Las Vegas

    2 reviews

    1.0

    2 reviews

    Dined on January 22, 2023

    overall1food2service2ambience4
    They were not staffed for the amount of people they were serving. Took a long time to get service, from being seated (despite have the reservation) to getting drinks and food in a timely manner. Food was standard. Milkshakes were good. Decor is great but it wasn’t super clean. Overall disappointed in our experience.
  32. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food1service1ambience3
    Service was poor, food was less than average with high prices. They were overwhelmed and ran out of a lot of food.
  33. OT

    OpenTable Diner

    Cleveland

    1 review

    vip
    2.0

    1 review

    Dined on January 21, 2023

    overall2food2service2ambience3
    Waited an hour to get drinks, we’re told things were out, but saw other tables getting those same items time and time again. Waited another hour for food that came out cold and hard, another hour for the check. Food looked like a watered down version of a hospital option at an overpriced amount. Save yourself.
  34. OT

    OpenTable Diner

    New York Area

    2 reviews

    vip
    3.0

    2 reviews

    Dined on January 21, 2023

    overall3food3service4ambience4
    Sugar is all about the experience. Overpriced food and drinks and this location added a 20% service charge on top of the bill and clearly stated this wasn’t the tip.
  35. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 21, 2023

    overall2food2service1ambience3
    Made a reservation well in advance for a dinner before Disney on Ice. Thought it would be a super fun place to take the girls before. Waited 10+ minutes after our reservation to be seated - the team was nice enough to seat us at a 4 top when our reservation was only for 2. (Although I did try calling to adjust well in advance but the number goes to an automated system and isn’t local. I also received no reply to my OpenTable message.) We then sat at our table for 15+ minutes with no one coming over. So, even though we allowed for 90 minutes for dinner, we were worried we wouldn’t get our food in a reasonable amount of time and we ended up leaving. Won’t be going back.
  36. GI

    GINGERH

    Indiana

    8 reviews

    vip
    5.0

    8 reviews

    Dined on January 21, 2023

    overall5food5service5ambience5
    Staff was great and can even though it was a very busy day. Food was delicious and shakes were amazing!
  37. OT

    OpenTable Diner

    Indiana

    1 review

    vip
    2.0

    1 review

    Dined on January 21, 2023

    overall2food1service4ambience3
    Like a discount sugar factory with the same price. It was dirty and the food wasn’t fresh
  38. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 21, 2023

    overall1food1service1ambience1
    This place is terrible
  39. JD

    JD13

    1 review

    2.0

    1 review

    Dined on January 21, 2023

    overall2food1service2ambience4
    We went for a girls day lunch. First the atmosphere and decor were awesome! Unfortunately that was the highlight of the lunch. Service was super slow. We ordered a fancy drink that supposed to come with “unicorn” rainbow lollipop straws. Drink arrived and there were no straws. Waitress said they were out of those and forgot to tell us. Gave the girls blow pops instead. Disappointed since that that’s the only reason we ordered the $40 drink. The rainbow sliders were cold and dry. The only thing that tasted decent were the French fries. Took forever to get the check. Our girls had a good time, but we probably won’t return.
  40. OT

    OpenTable Diner

    Houston

    1 review

    1.0

    1 review

    Dined on January 21, 2023

    overall1food3service1ambience4
    Absolutely worst service I’ve ever experienced, but pretty sure why that is. There’s a 20% gratuity added to every bill & they tell you this when you go to order. Therefore, they have absolutely no reason to provide even decent service. Food is ok, but certainly not worth the price. As long as you know you’re going here purely for the aesthetics of the restaurant & taking photos then you shouldn’t be disappointed.

FAQs

Sugar Factory - Indianapolis is rated 3.4 stars by 1287 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 114 times today
Google Map for Sugar Factory - Indianapolis

49 W Maryland St, Indianapolis, IN 46204

Additional information

  • Neighborhood

    Downtown Indy

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Cuisines

    American, Contemporary American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Late Night, Wheelchair Access

  • Phone number

    (463) 217-0383

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

  • Privacy Policy
  • Terms of Use
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  • Do Not Sell or Share My Personal Information
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