Enable JavaScript to run this app.
Skip to Main Content
OpenTable logo
  1. Home
  2. United States
  3. Indiana
  4. Indianapolis
  5. Downtown Indy
Sugar Factory Famous Rainbow Sliders - Sugar Factory - Indianapolis, Indianapolis, IN

Sugar Factory - Indianapolis

3.5
3.5
847 Reviews
$30 and under
American
Sugar Factory’s 9,657-square-foot restaurant will have a 184-seat indoor dining area, a bar area with seating for 12, an outdoor patio with space for 32 guests, and a glamorous Pretty in Pink Café – a colorful, vibrant space featuring additional unique menu offerings and outdoor patio seating. Upon entering, diners will be greeted with Instagrammable moments, from large flower walls, to video walls and other colorful decor. From the main dining area, guests can head into the Pretty in Pink Café, a vibrant space for guests to enjoy coffee and sweets that features elaborate and three-dimensional floral ceilings, neon signs and a candy heart wall that’s perfect for posing. The Pretty in Pink Café flows into Sugar Factory’s iconic candy retail store, where guests will experience the signature floor-to-ceiling candy wall that features numerous sweet treats to choose from.

Make a reservation

2 people

7:00 PM


Booked 54 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Contemporary American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Phone number

    (463) 217-0383

  • Dress code

    Business Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

Popular dishes

What 847 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5
3.5 based on recent ratings
  • 3.5Food
  • 3.5Service
  • 3.9Ambience
  • 2.9Value

NoiseModerate

Loved For

  • Indiana

    Most Booked

  • Indianapolis

    Kid Friendly

  • Indianapolis

    Most Booked

Sort by

Filters

  1. AA

    AmyA

    Indiana

    1 review

    4.0

    1 review

    Dined 1 day ago

    overall4food3service5ambience5
    Beautiful place, our server was super , food was just ok., especially for the price. A fun experience though.
  2. C

    Christopher

    Indiana

    51 reviews

    vip
    5.0

    51 reviews

    Dined 1 day ago

    overall5food5service5ambience4
    It was our first visit to Sugar Factory and prior to a Colts home game. They weren't very busy for their brunch menu. We had some wings, fries and an omelet, eggs your way and couple burgers. Everything was good. They include a 20% auto gratuity to cover credit card fees and pass 17% on to the server. They will tell you when they present the check but be aware prior to arriving for a meal.
  3. OT

    OpenTable Diner

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    I love it every time I come I will definitely be back. Only thing is I requested my favorite waitress and I didn’t get to have her. Other than that It was fantastic.
  4. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food1service1ambience1
    Horrible experience. Too loud and wasn’t sanitary at all. My foot was sliding in ketchup and mayo on the floor as soon as we sat down. Food tastes very generic. So expensive for no reason. Will not recommend or return.
  5. MA

    MichelleA

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    Besides the restaurant never answering their phone or return emails-our service for our daughters 13th bday was amazing! We had a a amazing waiter and they did everything right for our daughter! Thank you! Much better service and ambiance than Chicago location!
  6. d

    dreday

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food1service3ambience1
    Food was unseasoned and two dinners 2 beers 80 bucks? no thank you sugar factory shame on you.
  7. A

    Azcat

    Indiana

    3 reviews

    2.0

    3 reviews

    Dined 3 days ago

    overall2food2service4ambience3
    Sugar Factory isn’t worth the price. High end prices, mediocre service and not so great food. If planning to just buy dessert that might work but having your dinner constantly interrupted with the lights being turned off for the delivery of a signature Sundae accompanied by loud music and singing every 10 minutes is a bit much. The restroom was out of tp on a Friday st 5pm and we weren’t seated until 20 minutes after our reservation.
  8. K

    Kristin

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    J was an amazing server and we will definitely be returning!
  9. OT

    OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Our server Lena did a great job - we did have to wait a little bit because she was the only server outside of the bartender. However, she was upfront about the situation and made our experience as fun as possible.
  10. OT

    OpenTable Diner

    Indiana

    5 reviews

    vip
    3.0

    5 reviews

    Dined 4 days ago

    overall3food3service3ambience4
    It was my first time there. It’s definitely worth visiting maybe once a year. Nothing more than that. Due to the prices and guaranteed gratuity, I expected to have a beautiful lunch with my best friend without any mishaps. But I was a little disappointed by the time I left. The restrooms were atrocious. There was no soap (in any of the dispensers), no napkins (in either dispenser), tissue wasn’t stocked. The mirrors had water stains that looked like they had been accumulating for days. Some of the TVs weren’t on (on the big wall of screens), so I couldn’t quite capture the full picture because of the holes in the screen. I wasn’t asked if we were celebrating anything special. We didn’t interact with our server at all. He came over, got our order and left. Delivered it and left. And then when it was time, he grabbed us a box and our check. It was almost like having lunch at a bar, due to the restrooms, food quality, and service. But super up-charged due to the ambiance. All in all, it was cool, absolutely stunning, the atmosphere was beautiful, and the music was great. I’ll go again sometime next year, but with far lower expectations.
  11. KN

    KylieN

    Indiana

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food1service5ambience3
    Server was fantastic, I will say that. But the food and drinks are ridiculously over priced compared to their quality. We got one of those $40 drinks and barely had any juice out of it because whatever makes it bubbles clumped in a massive ball to make it appear more full than it really is. Rainbow sliders were more bread than burger. Seriously, I took of bun and there was a the smallest slider I’ve ever seen. I came home and had to eat more food because it wasn’t filling. The hype isn’t worth it. It’s just for social media pics I guess. Don’t waste over $150 like we did. Could’ve gone to a fancier restaurant instead.
  12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    Great experience, had a blast celebrating my birthday
  13. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on September 18, 2022

    overall1food1service2ambience1
    Not a great experience. I was super excited to go, but it was incredibly noisy; the a/c wasn’t working, everything I tried to order was out or not allowed and the meal ended up making both my husband and I sick. 10/10 anticipation, 1/10 outcome. Won’t be back.
  14. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 18, 2022

    overall3food4service4ambience4
    The wit is outgoing and fun. The bathrooms were gross. This is my 3rd visit and the bathrooms are always a mess. This time they were dirty, out of soap and paper towels. The wait was forever. A larger party came in after us and left before us. We tried to order before them but our waitress was too busy. I was very disappointed in the Bloody Mary.
  15. OT

    OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined on September 18, 2022

    overall2food5service2ambience5
    The food was really good but the drinks (not shakes/desserts) didn’t come out until after we finished eating. Would have liked to have had my coffee with brunch. Not the worst but probably won’t go back unless someone else plans something. Expensive for mediocre service. I’ve heard from friends that they’ve had the same issue so it must be how they do things.
  16. OT

    OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined on September 18, 2022

    overall2food3service3ambience4
    Really cute atmosphere. Very girly. Drink prices were insane! $46 for a dry ice smoking drink?!? When ordering drinks, they were “out of supplies” to make most of them, which I found odd. Candy store was also out of a lot of candy, looked bare. They also add a 20% “fee” regardless of party size. $160 for lunch…for two people…one drink and two entrees. First and last visit unfortunately.
  17. CW

    CrazyWalkers

    Indiana

    9 reviews

    4.0

    9 reviews

    Dined on September 17, 2022

    overall4food4service5ambience5
    Birthday for our 15 yo daughter. Daniel was an excellent server and his lives are like Jagger! It’s pricey, but we knew that. Fun place!!
  18. AD

    AshlieD

    1 review

    2.0

    1 review

    Dined on September 17, 2022

    overall2food4service2ambience1
    First let’s address the temperature. People at several tables were literally fanning themselves with their menus. I said something to management and they said because they are attached to the mall, the mall controls the temperature in their building. We were sitting by the thermostat and it read 83.4 degrees. Trying to eat while you are hot and sweating is terrible! When we first sat down, I actually had to ask for a server after sitting for 15 mins. They brought us waters and it was another 10 minus before we could even order drinks. Then my friend ordered the big drink with dry ice. They brought out the cup of ice with candy and said the alcohol would be out shortly. Her ice legit started melting and it was water before the alcohol came so they had to take it and bring out a new glass of ice and candy, which at that time the alcohol came out right away. So her first drink was like almost 45 mins after we sat down. We didn’t even order food until sitting for an hour. It was ridiculous. The atmosphere was fun, the celebration songs and dancing are fun to watch. The whole experience would have been much easier to handle not at 83.4 degrees. Patience is hard to come by when you are hot and sweating.
  19. OT

    OpenTable Diner

    Savannah

    1 review

    3.0

    1 review

    Dined on September 17, 2022

    overall3food3service1ambience5
    This place is mood! The atmosphere and decor was beautifully done! My family and I adored all the photo-op walls and the oh so cute LED light signage throughout the restaurant! This made my daughters ninth birthday, very memorable! I know they’re known for their goblet drinks and milkshakes, but as far as food. This was average to me. My daughter ordered the rainbow stacked pancakes and while they were beautiful! They were not well made. They were edible, but dry. The service was TERRIBLE! Our waiter would come check on us then disappear for 20-30 mins. Customers seated 30 mins after us had already received their food before we had, we had to ask our server twice for a certain drink before finally giving up and still never receiving it. Our reservations were for 1:30 (we were on time), our party finally got to walk out of the door at 4:00 PM. The best and most enjoyable part of this place is the beautiful decor, my daughters smiling face as she sit in wonder, and the QUEEN who slayed it to SAVAGE while serving up a ice cream tub at another table. (PS I see you Boo and I admire your strength and confidence. My daughter seen you too and was just as enticed. Thank you from the bottom of my heart for radiating confidence for our younger generation.)
  20. r

    rhondab

    Indiana

    5 reviews

    5.0

    5 reviews

    Dined on September 17, 2022

    overall5food5service5ambience5
    We went with the intention of a small lunch and big dessert! Shared a club sandwich and had Cookie Monster milk shake and large(could not finish) Sunday. Loved everything ❣️
  21. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 16, 2022

    overall5food5service5ambience5
    Birthday. Great place.
  22. OT

    OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined on September 16, 2022

    overall5food5service5ambience5
    Our server Lena was awesome.
  23. KB

    KatieB

    1 review

    1.0

    1 review

    Dined on September 13, 2022

    overall1food1service4ambience4
    My daughter got savorily sick before we even left the restaurant will most likely not be coming back and we spent a decent amount Alec was great the food definitely not and it was our first time and her 14th birthday
  24. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 12, 2022

    overall5food5service5ambience5
    My Birthday
  25. AR

    AmyR

    1 review

    5.0

    1 review

    Dined on September 12, 2022

    overall5food5service5ambience5
    Lots of cute photo ops, great food, fun place for a kid with plenty to enjoy as an adult. The staff was so kind to forewarn me they were about to sing happy birthday, knowing my kiddo has a sensory sensitivity. Plenty of time to cover her ears & avoid a meltdown! Our waitress, Lena, was wonderful & guided us on what to order. Excellent experience overall.
  26. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on September 11, 2022

    overall4food4service5ambience5
    Great food, great service! My daughters definitely enjoy the milkshakes and the hot cheeto burger!
  27. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on September 11, 2022

    overall3food4service2ambience3
    Was very unhappy that for only 3 people we had a mandatory service fee of 77.00 that wasn’t mentioned anywhere like normal gratuities of 6 or more.
  28. SC

    SherryC

    1 review

    1.0

    1 review

    Dined on September 11, 2022

    overall1food2service3ambience4
    Will not pay a 20% service charge and then have the server tell me additional tip is expected. Basically spent over $30 on tip and service fee. No thank you!
  29. OT

    OpenTable Diner

    Indiana

    3 reviews

    3.0

    3 reviews

    Dined on September 11, 2022

    overall3food2service1ambience4
    Birthday celebration with family and our waiter didn’t seem to go above or beyond to make our experience fun or enjoyable. Everyone got their food 10 minutes before the birthday girl and then when she did get her food it wasn’t prepared right. We had to ask for ketchup and syrup 2x’s for our food and drink refills and it wasn’t even busy as we got there right when it opened on a Sunday at 11:30.
  30. NV

    NickV

    1 review

    2.0

    1 review

    Dined on September 11, 2022

    overall2food1service2ambience4
    The place was so hot and the AC must have been down. I went in knowing I’d spend money but the food was not even average. We had to send back the mash potatoes due to cold and we didn’t get silverware until after food was served. Our server was nice but either slow or too many tables. But, my daughter loved it but way overvalued. $27 salads is bit much
  31. MT

    MeganT

    Cincinnati

    1 review

    2.0

    1 review

    Dined on September 11, 2022

    overall2food2service3ambience4
    Overpriced, milkshake looked amazing, so presentation was on point, but when we went to drink it, it wasn’t even cold!! Peanut butter cup martini tasted like plain milk with peanut butter around the rim.
  32. AR

    AudraR

    1 review

    2.0

    1 review

    Dined on September 10, 2022

    overall2food2service1ambience4
    When we got to our table one of the plates had a huge chip on it. Our server was just awful, I couldn’t hear him, he forgot silverware, drinks, napkins. Took forever to get our food ordered, didn’t clear our table when we were done. Had to ask someone else to before our desert. Had to ask several times for them to sing and acknowledge our daughter’s birthday. And the when they did it was just lame. The candy store was out of tons of stuff, no one was working the counter in there either. For the price is all was disappointing.
  33. OT

    OpenTable Diner

    Indiana

    1 review

    3.0

    1 review

    Dined on September 10, 2022

    overall3food3service3ambience3
    A lot of birthdays going on, but wasn’t a bad experience
  34. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on September 10, 2022

    overall1food1service2ambience3
    Chicken was overcooked and looked funky. Various colors. Nonalcoholic drink ridiculously priced. Never again!!!!
  35. MF

    MFreviewsfood

    1 review

    2.0

    1 review

    Dined on September 10, 2022

    overall2food3service2ambience2
    Service was poor, ambience is underwhelming. There’s no 8oz drink in the world worth $50. Never received our dessert.
  36. OT

    OpenTable Diner

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined on September 10, 2022

    overall5food5service5ambience5
    My waitress made my visit very special she was a complete professional I loved her help and the food was wonderful I will drive 2 hours to visit again.
  37. D

    Delilah

    1 review

    4.0

    1 review

    Dined on September 10, 2022

    overall4food5service5ambience5
    Food is a little overpriced but was good. Our server, Lena, was wonderful and very personable.
  38. BC

    BeckyC

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5
    The food was great! A great place to celebrate a birthday. Daniela was great!
  39. S

    Scoe

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5
    celebrated a birthday here on a Friday night and it was everything I’d hoped for. Myah & Ricky we’re both amazing! The service, the ambience & everything we ordered was great.
  40. OT

    OpenTable Diner

    Indiana

    8 reviews

    vip
    5.0

    8 reviews

    Dined on September 10, 2022

    overall5food5service5ambience5
    Fantastic experience. The ambiance, the food, the service - all of it was amazing. The fact that the menu had so many options made it perfect for any occasion. Our server was also very kind, patient and attentive . Will be back 100%

FAQs

Sugar Factory - Indianapolis is rated 3.5 stars by 847 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 54 times today
Google Map for Sugar Factory - Indianapolis

49 W Maryland St, Indianapolis, IN 46204

Additional information

  • Neighborhood

    Downtown Indy

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Cuisines

    American, Contemporary American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Late Night, Wheelchair Access

  • Phone number

    (463) 217-0383

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

Copyright © 2022 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo