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Sugar Factory Famous Rainbow Sliders - Sugar Factory - Indianapolis, Indianapolis, IN

Sugar Factory - Indianapolis

3.5
3.5
697 Reviews
$30 and under
American
Sugar Factory’s 9,657-square-foot restaurant will have a 184-seat indoor dining area, a bar area with seating for 12, an outdoor patio with space for 32 guests, and a glamorous Pretty in Pink Café – a colorful, vibrant space featuring additional unique menu offerings and outdoor patio seating. Upon entering, diners will be greeted with Instagrammable moments, from large flower walls, to video walls and other colorful decor. From the main dining area, guests can head into the Pretty in Pink Café, a vibrant space for guests to enjoy coffee and sweets that features elaborate and three-dimensional floral ceilings, neon signs and a candy heart wall that’s perfect for posing. The Pretty in Pink Café flows into Sugar Factory’s iconic candy retail store, where guests will experience the signature floor-to-ceiling candy wall that features numerous sweet treats to choose from.

Make a reservation

2 people

7:00 PM


Booked 111 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Contemporary American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Phone number

    (463) 217-0383

  • Dress code

    Business Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

Popular dishes

What 697 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5
3.5 based on recent ratings
  • 3.5Food
  • 3.5Service
  • 3.9Ambience
  • 2.9Value

NoiseModerate

Loved For

  • Indiana

    Most Booked

  • Indianapolis

    Kid Friendly

  • Indianapolis

    Most Booked

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  1. OT

    OpenTable Diner

    Indiana

    1 review

    1.0

    1 review

    Dined 1 day ago

    overall1food1service1ambience1
    Where to begin…took my 3 kids for end of summer celebration and was extremely disappointed. First, I almost missed it because I was looking for the famous Sugar Factory sign only to find a plastic banner. Upon entering I gave our name and hostess said they cancelled our reservation then said “just kidding!” Guess she thought that was funny. Anyway, as soon as we sat down I noticed the dead flower on the table, stacks of cleaning supplies across the room and burned out tv monitors. Our server then came to take our order. My daughter ordered the $40 peach drink. I was hesitant because that’s a LOT of money for a drink but we were there to experience it so I set my expectations high for that amount. He brought the drink and it was nothing more than 3 gummy orange slices and a few gummy bears with koolaid poured over them. Tasted artificial. He then proceeded to tell us the 15 items on the menu that they were out of. We ordered the sliders and asked for half of them plain. He told me they were unable to do that and all of them had to be the same. When they came out the buns were burned and the meat was dry. After our meal we went to the candy shop area. There were no containers to put the candy in. They were stacked up behind the register. No one was working so we had to basically get them ourselves from behind the counter. Only half of the candy was labeled and the bins looked dirty. The hostess and another employee walked right past us we stood in front of the register. I had to ask her if someone was working so she came over and proceeded to tell me how she couldn’t wait to go home. My daughter got a piece of cake from the case and when are opened it it was hard as a brick. Over $250 later We left totally disappointed and shocked that the place is still open. I can’t imagine it will be for long!!
  2. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 1 day ago

    overall2food1service5ambience3
    the food was super bad! I didn’t expect for the price that I paid the quality of the food to be that bad! The food was cold and the hamburger that I had the bread was so bad! literally the worse type of bread I had in my life. will not back that’s for sure.
  3. K

    Kimmp

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food3service4ambience3
    This is a fun place for a special occasion. We wish we would have eaten lunch at home though and just ordered desserts.
  4. b

    beckerboo

    Indiana

    7 reviews

    vip
    1.0

    7 reviews

    Dined 3 days ago

    overall1food1service1ambience1
    This was one of the worse “fine” dining experiences I have ever had! Expensive and unique dining experience with Steak ‘n Shake level service. They brought out my meal a full 10 minutes before the rest got their food, which tasted like salmon (maybe cooked on same surface?) and was dry. I swapped for shrimp stir fry (which was actually good) per the managers request, thinking he’d cover the cost. Nope! By the time that finally came, I had already eaten half my daughters grilled cheese, and no longer hungry. It had now been over 50 mins from the time I initially ordered food. Hubby got the lobster tails. Tasted fine but they forgot the butter that it was supposed to come with. Server was basically non existent (she was oversat with a large party) Daughter ordered specialty grilled cheese and was great but again they forgot the specialty sauce they advertise it with. Son got the pasta and loved it. Got free ice cream for his birthday ordered vanilla but chocolate came out. The whole experience took almost 2 hours, from the time we got sat, 12 mins after coming in for our rsvp, 15 mins before we got our first drink of water, 30 mins after that before we got our meal, 30 mins to correct a meal and 30 mins to get our shake and bill. DO NOT GO HERE!!!!!
  5. CR

    CReid

    Indiana

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food4service3ambience3
    Extremely overpriced. Food was good but so expensive. We paid nearly $300 for dinner for 4 and 2 desserts. Portions sizes are small. Music is very loud. An extra 20% service charge is automatically added to your bill. We tried one of their goblet beverages and it was very sugary and weak. Didn't even get a buzz from the alcohol. Not worth the $46. If we ever return, which I doubt, we'll be ordering nothing but dessert. Save your money.
  6. DM

    DesiraeeM

    Chicago

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food1service3ambience3
    Chicken tenders hard! To hard to eat. Told us 40 mins later that they were out of milk. Then the kitchen is closed. No toilet paper or soap in bathroom. Fries cooked to long. Good got brought out to us cold. It was horrible. No worth the money
  7. OT

    OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food2service1ambience5
    Bachelorette party. The server did not put our drink order in, our food was out and done before he recognized the drinks were not at the table. The manager did end up bringing the drinks and comping them. The server was not professional or adding to the experience in any way, unfortunately.
  8. B

    Bella12

    Indiana

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    We went for my granddaughter’s 12th birthday and she loved it! From the food to the pretty flowers. We sat in pink room and had Jason as our server and he was so sweet and efficient. The food was so fun and delicious. We ordered he Kong sundae and not only was the sundae amazing but the dancers were so fun! Already planned next birthday there next month!
  9. EH

    EHolloway

    Indiana

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food3service1ambience3
    We made reservations for a friends 30th birthday. The reservations were made for 4:30pm and we were not seated until 5:15pm. I don't understand the point of a reservation if we still had to wait that long, not to mention the reservations were made WEEKS in advance and there were only 3 of us. It's not like we had a large and difficult group. Once seated, we waited appx 20 minutes before a waitress even acknowledged that we were there. The music was SO loud that we couldn't even hear each other speaking and all left with a headache. For the price of the food, is was definitely underwhelming. It was generic burgers and chicken sandwiches with ice cold French fries and we paid $45-$50 per person. I definitely left there disappointed and will let my friends and family know about our experience.
  10. HG

    HeatherG

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined 4 days ago

    overall5food5service5ambience5
    The hostess, server, and manager were all amazing today! We only had a few minutes of waiting after we checked in for our reservation, which gave us time to look around and snap some pictures. Then Amber H. took great care of us!
  11. CH

    CharlotteH

    San Francisco

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Ricky was great!! Made my sons birthday experience awesome!!
  12. OT

    OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food2service1ambience4
    Food took to much time.. and restaurant wasn’t very busy… arrived at different timings.. way to expensive and massive plates no kids friendly…no options to add or take away stuff Our server was not very polite or when we requested something she didn’t care and never brought extra maple. Silverware was like they didn’t wash it well… probably we won’t come back
  13. AH

    AnquinetteH

    Indiana

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Loved the atmosphere, decor. Please let your guest know about the mandatory surg charges, so the sticker shock won't be so bad. I tried to order Fish and chips, but you didn't have the supplies in. Thanks
  14. OT

    OpenTable Diner

    Chicago

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food3service1ambience2
    Incredibly slow service. Not all items are available in the menu. The lights dimmed during our dinner four to five times to celebrate birthdays and special events. If you want something a little slower and quieter (with better service too), I suggest going for breakfast or on a weekday. Our waiter often forgot about us; at one point we had our meal but then it took another 20 minutes to track down any server for utensils. This is restaurant is definitely a novelty; one and done.
  15. DL

    DisneyLuv

    Indiana

    5 reviews

    1.0

    5 reviews

    Dined 5 days ago

    overall1food3service1ambience3
    Went for my daughters 13th birthday (we have been to the Chicago one) reservation was for 6:45a got seated about 7:10 not too big of a deal but was taken to table Brought waters then everything was downhill from there! They were out of the milkshake my daughter wanted, the Cuban sandwich my husband wanted and when asking server for beer options she said “I don’t know we really just focus on our specialty drinks” she finally found a beer list on her tablet, he ordered one and 15 min later she comes back and says they don’t have it, so he ask for a different one (we are not picky nor complainers) 15 more min later she returns to say “sorry, we don’t have that one either. At that point he said- just give me a class of wine like hers and pointed to my drink. We receive our food, no silverware- napkins so I went up to hostess bc we couldn’t find waiter and asked for 4 sets, she seemed annoyed. 1/2 way into our meal she brings a sealed up lollipop and says, “here I didn’t forget, your drink was suppose to come with a lollipop” it was mostly finished at that point but we appreciated her bringing it. She looks over and says, your wine should be up soon. 20 min later she comes back with the wine and is offering boxes for our food!! My husband kindly explained it was pointless to bring the wine at this point - our meal was over. She did apologize and took off bill. Then came back and said “ok your total is $136 my husband asked to at least glance at the bill, they don’t print it out- they just have it on their tablet. She handed her tablet over and my husband reviewed. I had already warned him of the automatic 20% tip but then there is a place to add additional gratuity 🤔 we gave it a chance but we won’t be back. Disappointed for sure.
  16. S

    Sweettooth

    Indiana

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience3
    Food and service were terrible. I will not be back.
  17. OT

    OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    After reading some reviews, I was nervous about going. If you research ahead of time, you will know about the 20% gratuity and the prices before you go. Lena was our server and she was amazing. We shared one of the alcoholic beverages. It was plenty for 2 people! I had the Rainbow Sliders. Very tasty. My husband had the Salmon and Hashbrowns. Also , very good. He started off ordering the Brick chicken and I was pleasantly surprised that the waitress said she would go with another item in the menu, as it was not One of their favorites and didn’t want him to be disappointed. We ended with a snickers milkshake. It was pricey, but we knew that going in. Will definitely go back for special occasions.
  18. YB

    YumBoston24

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined 6 days ago

    overall1food1service1ambience1
    Really the worst restaurant I’ve been to. My “lucky charms latte” was just steamed milk with cereal, and then they tried to charge me an extra $4.50 when I asked them to please add espresso to it. Also the food was rubbery, and the milkshake was thin. Also it took 30 minutes to pay our bill in a mostly empty restaurant. We laugh about it now, but really a bad brunch experience. Way more style than substance.
  19. DJ

    DaJa

    Indiana

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience3
    I loved it I will come again thank you so much 😊
  20. c

    chocolatecchip

    Indiana

    3 reviews

    3.0

    3 reviews

    Dined 6 days ago

    overall3food1service3ambience2
    if you want to throw a 15 yr olds birthday party then sure go here butttt it’s extremely loud and the food is beyond mid and hella overpriced (i could have made something the same or better at home) at least my server (in training was nice) and the food came out fast
  21. OT

    OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food1service1ambience3
    Food was cold and horrible
  22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Great spot for Date Night
  23. DC

    DavionC

    Indiana

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Lena was the best server we ever had she was outstanding with us 10/10
  24. JS

    JoshuaS

    St. Louis

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food1service4ambience3
    Desserts are good but the food is most certainly not worth the price and the drinks are extremely overpriced for what they are.
  25. DE

    DECrook

    Indiana

    12 reviews

    vip
    2.0

    12 reviews

    Dined 7 days ago

    overall2food2service3ambience2
    Family venture to this restaurant knowing the overpriced and underwhelming reviews. Really just going for the experience, the over the top desserts they promote, and because it’s a relatively new restaurant in downtown Indy. The 5 of us were seated in a booth. Service was prompt and the server was good. The menu was challenging. Drinks were outrageously priced ($45 plus for a goblet beverage) and the selections for the main entrees lacked interesting options. My wife had the salmon salad which was surprisingly good. The salmon was cooked perfectly. I ordered the charcuterie board which was laughable. The only redeeming part of it was the pastry baked Brie. The rest was sliced cheese, some pieces of pepperoni and salami, mustard, some fresh fruit and what looked like strawberry jam. The kids burgers were huge and decent. The milkshakes the children got were good and my son’s Cookie Monster shake brought a smile to his face. The bill at $300 was steep…also reading that they have a straight 20% gratuity included in the bill but the restaurant, after over charging for everything else, takes 3% of the tip as well. Even our children, ages 17,14,12, felt the restaurant was overpriced and underwhelming. We checked this box, and will not return.
  26. ET

    ETown

    Indiana

    6 reviews

    vip
    2.0

    6 reviews

    Dined 7 days ago

    overall2food3service4ambience4
    Overpriced
  27. H

    Heather

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    overall5food4service5ambience5
    Justyce was a great server. She was knowledgeable about the menu and gave great recommendations for lunch.
  28. OT

    OpenTable Diner

    Indiana

    3 reviews

    2.0

    3 reviews

    Dined on August 3, 2022

    overall2food2service2ambience1
    Super bummed to see this restaurant looking so rundown already. Sugar Factory opened less than five months ago in Indianapolis and the interior looks rough. No need to detail every sub-par detail we experienced today but just a heads up that it’s not the exciting experience you may be hoping for.
  29. OT

    OpenTable Diner

    Indiana

    1 review

    3.0

    1 review

    Dined on August 2, 2022

    overall3food3service3ambience3
    Our waiter Lena was fabulous for my daughter’s 16th birthday table of girls. Service was extremely slow, though - but out of Lena’s control. The dancers were great.
  30. VM

    VictorM

    Orlando

    1 review

    vip
    3.0

    1 review

    Dined on August 2, 2022

    overall3food3service2ambience3
    The Sugar Factory is far from a normal experience. Though it wasn’t bad, it’s wasn’t great either. It had the feel of a place trying to determine if it was upscale or just high priced fluffy dining experience. The food is way expensive and not properly described. The desserts were amazing in appearance and so-So in taste and experience. I really wanted to like the Sugar Factory but it was too much, in the wrong places….
  31. OT

    OpenTable Diner

    Indiana

    1 review

    vip
    3.0

    1 review

    Dined on August 2, 2022

    overall3food3service3ambience5
    My husband and I took our children (ages 15 and 13) for the last day of their summer break before starting back to school. We let the kids get some of the special nonalcoholic drinks (at $40 each), and we each ordered a meal. We split one dessert between the four of us. The meal was over $200. The drinks (although overpriced) and dessert were great. The main course food was marginal at best. The presentation of the main course was poor as well. I asked to substitute french fries for broccoli and was charged nine dollars for a side of broccoli. One of the items that was supposed to come with the meal (marinara sauce) did not come. We had a 1215 reservation did not get seated until 1230 despite the restaurant being nearly empty, and it was after 1 o’clock before we got our food. I was very disappointed overall. I do want to emphasize that the drinks were cool and the dessert was excellent. There was nothing wrong with the food specifically it just did not have the wow factor considering the price. A grilled cheese was $15 and a buffalo chicken sandwich was over 20. If we go again we will skip the meal and only go for dessert.
  32. s

    someone

    Indiana

    1 review

    2.0

    1 review

    Dined on August 1, 2022

    overall2food2service2ambience2
    The waitress told us how everything works and it's sad that they are only big and known because they pay celebrities to go there. The food is expensive and not worth the hype. The host was not very welcoming either.
  33. S

    Sweetpea

    Indiana

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service4ambience4
    My daughters birthday
  34. MB

    MichaelB

    Philadelphia

    4 reviews

    1.0

    4 reviews

    Dined on August 1, 2022

    overall1food2service1ambience1
    I would not recommend this restaurant to anyone. The music is played very loud and becomes deafening when a birthday celebration occurs. We waited 30 minutes before a waiter took our order. Then my wife and daughter received their meals but mine was not delivered and we did not see a waiter for 2.0 minutes to ask about it, and it arrived 10 minutes later. They never brought my daughters drink. The prices are outrageously high and the food was only mediocre with tiny portion sizes. When they brought the check we were informed that there was a mandatory 20% gratuity already charged. When I spoke to the manager I was informed that he was not allowed to decrease the gratuity as per corporate rules, so he had to deduct 20% from our food total. This chain is a total rip-off, we will never go again.
  35. LK

    LeahK

    Indiana

    1 review

    3.0

    1 review

    Dined on July 31, 2022

    overall3food2service3ambience4
    I would definitely skip dinner and only go for the dessert! Food is so expensive and not very good, but dessert was great. Also, the big dry ice drinks become a block of ice that is totally undrinkable.
  36. JS

    JoanneS

    Chicago

    5 reviews

    4.0

    5 reviews

    Dined on July 31, 2022

    overall4food4service4ambience4
    It was pricey for what we got. I feel the drinks r too expensive but it was a fun place to take pictures
  37. TC

    ToniC

    Chicago

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5
    Food and drinks were good. Beautiful place to celebrate a birthday.
  38. OT

    OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5
    It was a wonderful experience
  39. SA

    SilviaA

    Denver

    2 reviews

    1.0

    2 reviews

    Dined on July 31, 2022

    overall1food1service1ambience1
    We made a reservation at 8:45pm and it took them 45 minutes to sit us. Once we got sat, it took them another 15 minutes to even come around and offer waters. There were kids everywhere at 9:30 running around the restaurant The drinks aren’t worth all the hype either If you’re looking for a place to enjoy a drink this isn’t it.
  40. JL

    JanetL

    Indiana

    1 review

    2.0

    1 review

    Dined on July 31, 2022

    overall2food2service2ambience4
    We had an 8 o’clock reservation and we checked in at 8 PM At 8:25 I had to track down the hostess who was out and about in the restaurant not at the hostess stand to ask her when we might be seated. I also had to speak with the manager. Once seated our server was very good. Management at this new location has not yet mastered what will need to be done or maybe they need different management. Many people were upset. Hopefully in a few more months they will get the hang.

FAQs

Sugar Factory - Indianapolis is rated 3.5 stars by 697 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 111 times today
Google Map for Sugar Factory - Indianapolis

49 W Maryland St, Indianapolis, IN 46204

Additional information

  • Neighborhood

    Downtown Indy

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Cuisines

    American, Contemporary American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Late Night, Wheelchair Access

  • Phone number

    (463) 217-0383

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

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