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Sugar Factory Famous Rainbow Sliders - Sugar Factory - Indianapolis, Indianapolis, IN

Sugar Factory - Indianapolis

3.3
3.3
1392 Reviews
$30 and under
American
Sugar Factory’s 9,657-square-foot restaurant will have a 184-seat indoor dining area, a bar area with seating for 12, an outdoor patio with space for 32 guests, and a glamorous Pretty in Pink Café – a colorful, vibrant space featuring additional unique menu offerings and outdoor patio seating. Upon entering, diners will be greeted with Instagrammable moments, from large flower walls, to video walls and other colorful decor. From the main dining area, guests can head into the Pretty in Pink Café, a vibrant space for guests to enjoy coffee and sweets that features elaborate and three-dimensional floral ceilings, neon signs and a candy heart wall that’s perfect for posing. The Pretty in Pink Café flows into Sugar Factory’s iconic candy retail store, where guests will experience the signature floor-to-ceiling candy wall that features numerous sweet treats to choose from.

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2 people

11:30 PM


Booked 90 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Contemporary American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Phone number

    (463) 217-0383

  • Dress code

    Business Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Mon - Thu - 4:00 PM - 11:00 PM,Fri - 4:00 PM - 12:00 AM
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve.

Popular dishes

What 1,392 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.3
3.3 based on recent ratings
  • 3.2Food
  • 3.4Service
  • 3.7Ambience
  • 2.7Value

NoiseEnergetic

Loved For

  • Indiana

    Most Booked

  • Indianapolis

    Most Booked

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  1. Nana

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service4ambience5
    Took my 12 yo granddaughter for lunch. She absolutely loved it. The food was good. Apparently they only have certain items on the weekends, so I couldn't get pancakes, but my waffle was tasty. Also, there was no one to assist in the candy store, but the atmosphere was great and our s'mores milkshake was delicious!
  2. BrittanyG

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food1service1ambience3
    Ordered the Big Cheese Burger, wasn't even cheesy at all. Server was horrible. Milkshakes were not even remotely thick when they were served to us, mine was like chocolate milk. Was very excited, not worth the money at all.
  3. JacquelineR

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    We went on a week day and before the grand opening which was nice and not crowded. Our server was excellent!
  4. KaraP

    Indiana

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food3service2ambience2
    I have been twice now and wouldn’t go back. It looked dirty and run down. Service has been super slow both times and every single item we have ordered has been missing something major. My sister tried to order a soft drink and they only had two kinds. This time both of my kids milkshakes were missing the different giant lollipops they were supposed to have. When I asked about it she said they were out and tried to give them each a rubber duck. I refused since the lollipop is a big part of the shake and mostly the reason they ordered it…thankfully she brought them out a cup of gummy candy instead but on the way out we saw tons of lollipops in the candy shop. Definitely not worth the price!
  5. KristainF

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food4service1ambience3
    Insane milkshakes were fabulous. Not sure they are worth $20 tho. Service was so bad that I will not go back.
  6. OpenTable Diner

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food3service3ambience3
    Great concept - just completely overpriced - especially the service charge was ridiculous!
  7. BrandonT

    Indiana

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food3service5ambience4
    It was a birthday dinner for my son but the only problem was that they didn’t have a lot of the food items because of a delivery issue
  8. JalynnA

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Great server, great food. Love the atmosphere. We went on a Monday afternoon and it was quick and quiet!
  9. EasyGoing

    Detroit

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food4service1ambience5
    Had reservation at 9:15 arrived 15 minutes early and the did not seat us until 9:40. Once sat we sat for 20 minutes before anyone came to table .. nobody. I finally had to grab a busier and ask for service. Then once served appetizer, no one brought silverware or asked for drinks etc. The birthday party dancing is really fun to watch and cool, but then I found out. It’s only if you pay for a specific Sunday that about breaks the bank. Food was just so so the gimmicky colored sliders or cute, but had zero flavor. Chicken and waffles was super dry and the Waffles were burnt. I wish I could leave a picture to compare the drinks we were served versus what looks like in the menu for the Mimosa flight. Pretty disgusting tasting left. Two of them untouched after just taking us up. Ask the bartender if we got served the right thing and she said oh yeah, I need to put fruit in it and took a handful of fruit and threw on top of each one but after looking at the raspberries, they were half mushed and black stuff on them. The other one through two maraschino cherries, which didn’t call for them in the menu. Like I said, I took a picture of the menu of what was ordered, and then a picture of the actual drinks. It’s a joke. However, I hear everybody’s got those big fish bowl things like their drinks and said they were strong.
  10. MattD

    Detroit

    9 reviews

    vip
    3.0

    9 reviews

    Dined 6 days ago

    overall3food3service3ambience3
    We had a reservation but had to wait 45 minutes for our table.
  11. OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    It was perfect!!!! Excellent service and overall wonderful experience! We love love loved the dancing!💛
  12. JessicaC

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food1service4ambience3
    We went for my daughter's birthday. Loud atmosphere. Good vibe. Everything overpriced and really not that good. I got the chicken fajitas and added 6 shrimp for $10. Very bland. The tortillas were not warmed. I asked for some salsa to spice it up. That made a big difference. I finished. For the price I expected the portion size of my food to be bigger. My daughter got the rainbow burgers. Not a big fan. Dry. Needed more sauce. Was cute though. Absolutely hated the spinach dip. The Mac and cheese burger was decent. My mom got a side salad and for $30 it was terrible. It wasn't even a Cobb salad. I liked the restaurant and our server, Carter was great. My daughter got the rainbow milkshake and loved it. Definitely not a everyday kind of place. Like a once a year if you really want it. I probably won't go back. The experience was ok overall. For 2 people. Two meals and a treat I spent $112.
  13. AlexisS

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1
    HORRIBLE SERVICE. We have been many times and it’s to the point we only go for the kids and it took over an hour for just ice cream
  14. OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food3service1ambience2
    I have visited the Sugar Factory in Chicago and loved it, but this location in Indy was a completely different experience. No one was at the hostess stand when we arrived, there was such a long wait to receive our drinks that the waitress told us that she had to make them because the bartender was having “issues with his table”. Maybe five other tables in the restaurant were taken at this lunch time. Long, long wait for food after we had to ask the waitress to order our food. We were there about 2.5 hours for lunch. Also, no staff was available in the candy room. Unfortunately, I wouldn’t go back to this location again and I believe that all of the members in our party felt the same.
  15. OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined on March 16, 2023

    overall2food2service2ambience3
    I would imagine this is only good if you’re really into taking aesthetic pictures. Otherwise not good. The service was subpar, and they also like to sneak in the 20% tip. The waitress did not inform us of it just briefly showed us an iPad with our bill. I imagine it’s on the menu but as it’s a scan QR code and it’s incredibly small as it is to read, there is logically no way for you to know this unless you have done a lot of research before going. So if nothing else, I guess my daughters got good pictures with their friends but outside of that give this place a hard pass.
  16. RyanC

    1 review

    1.0

    1 review

    Dined on March 14, 2023

    overall1food1service1ambience1
    Upon arrival at the time of our reservation, there was nobody at the host stand. As we stood there, I noticed a sign stating that there was a mandatory 20% service charge on all orders. A Sugar Factory employee saw me looking at the sign and asked if I had questions. I told her that didn't seem right, to which she responded, "We have no control over that, our higher company requires it." When I stated that, overall, that was just wrong, she replied, "Well maybe you should eat somewhere else." Because we were there for my wife's birthday, I just shut up. I had intended on ordering food, but after the employee stated to my wife that she might stick a finger in my shake, I chose not to order anything at all. This was unprofessional and uncalled for. In the end, we purchased 4 shakes for a total cost of $69.66. The 20% service fee was added to the check and we were invited to tip on the total amount (including the service fee, but not state taxes). At the bottom of the receipt it stated that 17% of the service fee went to the servers as gratuity, so I added nothing more. I had made a note when making the reservation through Open Table that we were celebrating a birthday (no acknowledgement). Then, we told the initial employee that we were celebrating a birthday (no acknowledgement). Finally another adult with us told our server that we were celebrating a birthday, at which time they acknowledged the birthday. This was a terrible and expensive experience. When we arrived, we had asked if we could sit in the pretty pink area, and we were told that it was closed. (no signs, not marked off, and only about 40 feet from where we were sat with only one other party in the restaurant.) The people working were rude and uncaring. The entire experience was disconcerting and uncomfortable. (Sugar Factory - if you respond to this review, please do not cut and past the same boilerplate response that you have posted to all 1-star reviews. All that says is you do not care.)
  17. tash

    1 review

    2.0

    1 review

    Dined on March 13, 2023

    overall2food1service2ambience1
    Wasnt worth the hype or the price at all. Lesson learned.
  18. OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined on March 13, 2023

    overall5food5service5ambience5
    My first time having my 27th birthday celebration there was super litty!!! My friends haven’t been to Sugar Factory before until last Sunday night, and it was their first time too!!! The Island Oasis goblet drink is not ordinary but a special drink and a waiter lets me to pick out a birthday song and I chose “Birthday” by Selena Gomez, which was played in the restaurant! Honestly overall, I made my birthday celebration with my litty party best friends squad be super drippy AF!!! And our waiter lets us to split each $10 since we ordered the King Kong Sundae Bowl too!!! I will never forget the experience of throwing my 27th birthday celebration with my party best friends there. It was super fun. This memory will be my all-time favorite memory until I die 🔥🔥🔥🎂❤️😍
  19. LeoraS

    1 review

    5.0

    1 review

    Dined on March 12, 2023

    overall5food5service5ambience5
    Our Waiter was amazing, super friendly. My kids loved it, food was really good. Desserts were amazing. Only thing I would say would be the Iced Coffee could have been a little stronger. But overall excellent experience
  20. HeatherS

    1 review

    3.0

    1 review

    Dined on March 12, 2023

    overall3food1service3ambience3
    Definitely not worth the price. Burgers from fast food restaurants are better, food came out cold for all 9 at the table. Overpriced. Toppings on the most expensive milkshakes were not good. Fine to try once but won’t be back. Cost $27 for a burger and side salad since I wasn’t able to sub out the fries for a salad. So I paid for the fries and didn’t get them. Very disappointed…the hype is a lie.
  21. Mary

    1 review

    3.0

    1 review

    Dined on March 12, 2023

    overall3food3service4ambience3
    I put on my reservation that it was a birthday and no one even sang they did to everyone except our table
  22. Heather

    1 review

    3.0

    1 review

    Dined on March 12, 2023

    overall3food4service3ambience3
    Overall great idea. But I have a problem with a business that automatically adds 20 percent tip onto my bill. I usually tip great. Over 20% but that is for me to decide based on many factors. Will not be back. Pay your employees more. My tip is not their pay.
  23. OpenTable Diner

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on March 12, 2023

    overall5food5service5ambience5
    Great customer service and good food
  24. KatieW

    Indiana

    1 review

    3.0

    1 review

    Dined on March 11, 2023

    overall3food5service3ambience3
    Kind of dirty. Very loud. We had a reservation but still had to wait 30 minutes for a table. Overall disappointing.
  25. DavidK

    Indiana

    5 reviews

    1.0

    5 reviews

    Dined on March 11, 2023

    overall1food1service3ambience1
    I took some nieces there - I had read some good qnd bad reviews but decided to give it a try The staff I think is trying but I don't think they get much support. The food was less than average and the milkshakes and hot chocolate not that great. It is way overpriced for low level experience. The candy store didn't even have a staff member working. I predict they will close I'm the next year.
  26. JavonunaB

    1 review

    5.0

    1 review

    Dined on March 11, 2023

    overall5food3service3ambience3
    Enjoyed but the good wasn’t all that I wish the chicken didn’t taste so old
  27. NeshiaH

    1 review

    3.0

    1 review

    Dined on March 11, 2023

    overall3food2service3ambience4
    This is not a place for good quality food! Definitely overrated. I've had better ice cream and treats as well.
  28. SusanW

    1 review

    4.0

    1 review

    Dined on March 11, 2023

    overall4food4service5ambience5
    Great place for a birthday celebration. Staff was great.
  29. OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined on March 10, 2023

    overall4food2service5ambience5
    Service was good and the experience was unique. The food left a lot to be desired.
  30. OpenTable Diner

    Washington DC

    1 review

    2.0

    1 review

    Dined on March 9, 2023

    overall2food3service5ambience5
    Food was okay, burgers were over cooked. “Signature” fries were plain fries with one piece of parsley. Drinks are way overpriced. Definitely turned off by the mandatory 20% service charge (party of 2) and will not return.
  31. OpenTable Diner

    1 review

    3.0

    1 review

    Dined on March 9, 2023

    overall3food1service3ambience5
    The food was mostly awful!!!! Just get a burger and avoid any chicken. It was extremely dry. The experience was fun but not worth the price.
  32. NacourjaH

    Indiana

    1 review

    2.0

    1 review

    Dined on March 8, 2023

    overall2food1service2ambience1
    Don't do it. Trust me.
  33. OpenTable Diner

    Indiana

    1 review

    1.0

    1 review

    Dined on March 5, 2023

    overall1food1service1ambience2
    The entire experience overall was underwhelming and overpriced. My 10yo daughter ordered the colorful sliders and to her disappointment, it did not come with a complementary duck. The buns were stale with very little toppings, $26. I ordered the burger with the mac & cheese topping, which I had to send back because it had maybe a tablespoon of mac & cheese on it, unlike any other sugar factory that I have been to. We then proceeded to order milkshakes, the cookie monster and the strawberry cheesecake. All of the toppings were stale, donut, cookie, cupcake, etc. not one topping was eaten. The service was very slow. During a slow night, I had to get up and seek help multiple times for ketchup, ask for my food to be redone, and to pay my bill at the bar. Makeshift sugar factory, very little candy compared to other locations. Will not be back. $112 for one adult and one child.
  34. GinaL

    Indiana

    4 reviews

    3.0

    4 reviews

    Dined on March 5, 2023

    overall3food3service4ambience3
    The Sugar Factory was ok to experience once but I doubt I’ll be back. Extremely overpriced and food not that great. Not bad but not worth the cost. The floors were also very sticky and the place had an overall dirty feel to it.
  35. OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined on March 5, 2023

    overall5food5service5ambience5
    This is a great place to celebrate but it is very pricey. The service was excellent and the food was really good. Our waiter went out of his way to be helpful
  36. OpenTable Diner

    1 review

    1.0

    1 review

    Dined on March 4, 2023

    overall1food1service1ambience1
    We absolutely loved visiting sugar factory in Dover, Delaware. It was an awesome experience and the food and milkshakes were delicious! Experience at the sugar factory in Indianapolis was night and day. We ended up getting some of the same food, and it was made completely different. Actually it was under cooked and regardless of me sharing that with the waiter, he disagreed. In the end we asked if it could be taken off our bill since it was inedible. And he got approval to remove. But, there was no service on his part. We had to ask for customer care. This was for our kids birthdays and overall we were greatly disappointed we chose this pricey restaurant.
  37. OpenTable Diner

    Indiana

    1 review

    4.0

    1 review

    Dined on March 4, 2023

    overall4food4service5ambience4
    We celebrated my niece’s birthday. The atmosphere was fun and lively. The food was good, and generous. Our servers was knowledgeable, nice and timely.
  38. Rere

    Indiana

    1 review

    5.0

    1 review

    Dined on March 4, 2023

    overall5food5service5ambience5
    First time there and I love every bit of it will definitely visit again
  39. CrystalB

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined on March 3, 2023

    overall5food5service5ambience5
    Our dining experience was excellent. I was greeted with a Happy Birthday from the staff when I entered the restaurant. the staff was very kind and attentive. The food was great and our family had a wonderful time. We went for lunch on a rainy day so it was pretty quiet. We really enjoyed our experience.
  40. OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined on February 28, 2023

    overall5food4service5ambience5
    It’s a pricey place for burgers but the atmosphere makes up for it

FAQs

Sugar Factory - Indianapolis is rated 3.3 stars by 1392 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

11:30 PM


Booked 90 times today
Google Map for Sugar Factory - Indianapolis

49 W Maryland St, Indianapolis, IN 46204

Additional information

  • Neighborhood

    Downtown Indy

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Cuisines

    American, Contemporary American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Late Night, Wheelchair Access

  • Phone number

    (463) 217-0383

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Do Not Sell or Share My Personal Information
  • Cookie Preferences
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