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Sugar Factory Famous Rainbow Sliders - Sugar Factory - Indianapolis, Indianapolis, IN

Sugar Factory - Indianapolis

3.6
3.6
493 Reviews
$30 and under
American
Sugar Factory’s 9,657-square-foot restaurant will have a 184-seat indoor dining area, a bar area with seating for 12, an outdoor patio with space for 32 guests, and a glamorous Pretty in Pink Café – a colorful, vibrant space featuring additional unique menu offerings and outdoor patio seating. Upon entering, diners will be greeted with Instagrammable moments, from large flower walls, to video walls and other colorful decor. From the main dining area, guests can head into the Pretty in Pink Café, a vibrant space for guests to enjoy coffee and sweets that features elaborate and three-dimensional floral ceilings, neon signs and a candy heart wall that’s perfect for posing. The Pretty in Pink Café flows into Sugar Factory’s iconic candy retail store, where guests will experience the signature floor-to-ceiling candy wall that features numerous sweet treats to choose from.

Make a reservation

2 people

8:00 PM


Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Contemporary American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Phone number

    (463) 217-0383

  • Dress code

    Business Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

Popular dishes

What 493 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.6Food
  • 3.5Service
  • 4Ambience
  • 3Value

NoiseModerate

Loved For

  • Indiana

    Most Booked

  • Indianapolis

    Most Booked

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  1. OT

    OpenTable Diner

    Chicago

    6 reviews

    1.0

    6 reviews

    Dined 1 day ago

    overall1food4service1ambience4
    Service was poor! Fortunately, I spoke with the manager and he refunded the automatic gratuity that’s charged with every meal and the drink we ordered but didn’t receive until after we were finished with our meal. Won’t be coming back until they decide to provide service that’s equivalent to the automatic 20% gratuity that’s added to every order.
  2. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    1.0

    2 reviews

    Dined 1 day ago

    overall1food2service3ambience4
    Server was descent, food took forever, desert never was served and we finally canceled it, took almost thirty minutes to get the check and to top it off they automatically charge you twenty percent tip on the bill (4 top not 8+)!!!!!!! Will certainly never patronize this restaurant again .
  3. BW

    BarbW

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined 1 day ago

    overall5food5service5ambience5
    Fun experience to share with my pre-teen. Sliders were yummy.
  4. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    Our waitress Kat was wonderful. The food and drinks were delicious and I love the decor.
  5. TW

    TiffanyW

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    We came down from Dallas for a volleyball tournament. After losing the championship, we decided to take the girls to Sugar Factory as a pick me up. It ended up being more than just a pick me up. The girls absolutely loved it. The drinks were super expensive, but they were fun. I’d recommend anyone to share those. The food was amazing and well-seasonsed. We had a combination of lobster, baked potatoes, shrimp, asparagus, and fried macaroni amongst everyone. The staff really turned up and danced for everyone’s birthdays that were there. The music was on point.
  6. OT

    OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    One year anniversary it was pretty nice
  7. MH

    MirandaH

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    First time customers and it was quite the experience! We had fun, the food was great, and thinking of doing a birthday here soon :)
  8. KP

    KatrinaP

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food5service5ambience2
    The bathroom is dirty. Our waiter was wonderful, other then he should have told us that the desserts can take up to 30 minutes so we could have ordered when we ordered or when we received our dinner. The dining room did not seem clean and it looked like an open room you through some tables in.
  9. SS

    SamanthaS

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food2service3ambience3
    Prices on all food and drink items are outrageous. Subpar food for the amount of money they are charging. Milkshakes were amazing and super sweet. Make sure to share or be prepared to leave half of it on the table. It was a good one time experience. I do not think I would return.
  10. OT

    OpenTable Diner

    Indiana

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food3service3ambience4
    Zoo and Sugar Factory with granddaughters!!
  11. L

    Lfitz95

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service4ambience4
    Fun place. It’s popular so make reservations for sure.
  12. ST

    SophieT

    Indiana

    10 reviews

    vip
    3.0

    10 reviews

    Dined 2 days ago

    overall3food2service1ambience4
    The staff was not prepared for the line of people showing up at the door with reservations. The salad was very average. The cost was high. The space is beautiful.
  13. J

    Jasz

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food1service2ambience3
    Silverware dirty. Asked for other drink options then milkshakes and mixed drinks but was not shown any other options. Never got water glasses refilled. Small salad for $13 with very little in it than lettuce and croutons. Raspberry white chocolate drink (nonalcoholic) didn't even have a real raspberry in it. $80 for a grilled cheese sandwich, a small salad, a milkshake and a martini.
  14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service4ambience5
    It was our first time. Very fun menu and environment
  15. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined 3 days ago

    overall4food3service5ambience5
    Our waitress, Taylor, did an amazing job
  16. PL

    PhilL

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food4service2ambience3
    Shakes were milky not frozen. We had to request silverware . The place was relatively hot, air conditioning not adequate
  17. CC

    ChrisC

    San Francisco

    17 reviews

    5.0

    17 reviews

    Dined 3 days ago

    overall5food5service5ambience5
    Taylor was a great, hospitable server. Excellent.
  18. ER

    ERIN

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food2service1ambience3
    The service was awful! She looked at her iPad the entire time and barely conversed with us. I waited for silverware for a long time while my food went cold. My daughter got one of the fancy shakes but it was melted so was like chocolate milk. The temp in there was 80 per the thermostat near us. Plus it was so loud we had to yell. I will never return - ever!
  19. OT

    OpenTable Diner

    Indiana

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food1service2ambience2
    We were seated and then proceeded to wait about 20 minutes before anyone even came by to offer us water. When the girl did she said “I should go find out who your server is.” Five minutes later she came back and goes I gues
  20. D

    Donitabonita11

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food3service1ambience1
    Horrible service !!! My advice. If they offer you “The pink room” said “NO”, is hot, the chairs are dirty and all the people is waiting there. Service was not attentive we had to go to the waiter more than twice just to order and paying the bill. We have to wait more than 20 minutes just to get water! The food is good but not worth the experience. The business manager of the restaurant, took it well our issue and responded respectfully.
  21. M

    Magic

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Bree was a great server she gave us a lot of attention,had a conversation with us, and brought out our food as quick as possible even with a lot of customers that they had.Also our reservation was at 6:30 and they sat us down within 5 minutes after our reservation considering there was alot of big parts yesterday.The manager was phenomenal and accommodated our party.The King Kong dances was amazing and was one of a kind we would definitely do it again
  22. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food4service1ambience4
    Took forever to get our food. No one knew what food went to what table. Could’ve been better organized for the price.
  23. OT

    OpenTable Diner

    Louisville

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service1ambience1
    Where to begin. The moment we were seated we noticed how warm it was. Later we were told the Air conditioner was broken. It was way too hot. The thermostat said 79, it was located right next to our table. We then preceded to order a shake for our daughters and were told they were out of four of them. And the cotton candy machine was broken. So we did not order shakes. We ordered a Bloody Mary and was told they were out of the mix. I ordered a $21 cocktail and it came out with no garnish and was just ok. Not worth $21 at all. Nothing special. We then asked to order 3 different appetizers and was told they were out of all three of them. At that point we were on the verge of leaving. But we had three little girls with us and thought let’s just try to make this work. My daughters chicken fingers were dry and over cooked, the cheeseburger was a gray color and was greasy and was not eaten. Our salads were just ok. All in all they were out of 14 items we wanted to order. We waited and waited on every little thing we asked for. Slow slow service. And when we got the bill I understood why. All bills even if it’s just two guest have an added 20% gratuity added. Why would a server hustle if they get a good tip no matter what. I usually tip 25 to 30%. This would be fine with me if we had satisfactory service. We had to flag down our server for everything. Just not a good experience. 86 Sugar Factory!!!! Never again. And I will be telling all my clients.
  24. JS

    JimmieS

    Indiana

    3 reviews

    3.0

    3 reviews

    Dined 5 days ago

    overall3food3service3ambience4
    Did not feel like we got $275 worth of food or dessert which is what our bill was. We also had to get a refund on my sons milkshake toward the end of our night because they ran out of milkshake mugs? Really? It was his 12th birthday and we were all done with our desserts and drinks and his never came because of the above reason so we just got a refund for the shake. Which was not ideal for the birthday boy obviously. Overall service was ok, just a bit slow to get serviced, food, etc… value of food was not what I would have expected for the dinner price.
  25. KB

    KathleenB

    Indiana

    12 reviews

    1.0

    12 reviews

    Dined 5 days ago

    overall1food2service1ambience2
    We were there for 3 hours-did not want to be. Waited for our milkshake for an hour after dinner. There was a table next to us that did not get cleaned for at least 30 minutes. The music got very loud when someone ordered the big $100 sundae. Hurt our ears. The food was good but just good and WAY overpriced.
  26. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food4service2ambience5
    The service wasn’t very fast nor good. Ice cream took forever to get, close to 30 min. Food was efficient.
  27. KW

    KellyW

    Milwaukee

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service2ambience2
    We visited last Friday - it was wonderful. Visited again yesterday (Monday) - what a poor experience. Food was poorly prepared and did not match the menu descriptions. Service was not appropriate of our business.
  28. B

    Ballards

    Indiana

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food2service5ambience3
    Our waiter was fantastic! The drink was fantastic. The food was ok. Nothing special.
  29. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Kat was an amazing server!!
  30. JG

    JoeG

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Kat the server was great- rest of staff too- outstanding!!
  31. MG

    MarciG

    Indiana

    2 reviews

    vip
    3.0

    2 reviews

    Dined 6 days ago

    overall3food2service2ambience4
    Service was very slow. They were out of several items that we tried to order. They didn't bring out our drinks all at one time or our food all at one time. My daughter got her food 10 minutes before I got mine. The ambiance was very nice and the drinks and milkshakes were very good. The food was just ok. I was disappointed because I was very excited about the restaurant and really wanted to love it.
  32. KB

    KasandraB

    Columbus

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    The setting is beautiful perfect for birthday lunch/ dinner the food was delish the drinks were awesome u can share food and drinks large portions service was excellent we went at the perfect time @11 as we were finishing it was very busy
  33. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Stupid expensive but worth it
  34. OT

    OpenTable Diner

    New Mexico

    6 reviews

    vip
    1.0

    6 reviews

    Dined 7 days ago

    overall1food3service1ambience5
    I had reservations at 6:45, party of 3. We weren’t seated until almost 7:30. We wanted to order a drink containing cotton candy, however their machine broke the day before. Our next drink choice wasn’t available either because the jewels for the drink hadn’t come in yet. My daughter was so excited to eat there! She ordered the 24K burger, twenty minutes later our waiter came out and told us they were out of the gold they use for the entree. We had to wait another 20 minutes for our food. Our waiter came to check on us once, I asked him for our check. 15 minutes later he returned, 20 minutes later we were finally able to pay our bill and leave. Worst experience I have ever had.
  35. RF

    RyannF

    Indiana

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food3service3ambience2
    Our reservation was at 6 pm. We finally got seated at 6:35 and didn’t even get water until 7pm. Once we had a waitress she was very nice and helpful. They were out of several menu options.
  36. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food3service1ambience2
    It was hot, like the air conditioning wasn’t on. Took 1 hour and 20 minutes to get our food. Not the experience I thought we would have!!!
  37. P

    Pinky

    Indiana

    16 reviews

    vip
    5.0

    16 reviews

    Dined 7 days ago

    overall5food5service1ambience5
    Everything was great except I left my Gucci sunglasses on the table and went back to the restaurant to get it but I don’t have any luck, no one turn it in. I asked my server her name is Amber, who cleans the table after we left and she said she did , so I believed that my server took my Gucci sunglasses and kept it.I have no doubt. I hope they will investigate her more and make her return it, its not hers to keep . I am not happy with my experienced and dishonesty of my server.
  38. OT

    OpenTable Diner

    Indiana

    7 reviews

    vip
    1.0

    7 reviews

    Dined 7 days ago

    overall1food1service1ambience2
    Food was cold and took forever to arrive. We ordered strawberry waffles and the ham and cheese and the waffles were so soggy you could wrong them out and the ham was dry and tough (and the sandwich was cold. I’m Not sure if the server was new or not but he had no idea how to use his order pad and was cold at best. The table next to us sent their food back as well. Also my first set of silverware was absolutely filthy. The server didn’t care and we had to steal a new set from another table. The drink was neat but not worth the price tag.
  39. AJ

    AjaJ

    Indiana

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service5ambience5
    Very great experience! Food was good, just wish it tasted a little better. Did have to wait a little while even tho reservations were made.
  40. BC

    BarbaraC

    Milwaukee

    7 reviews

    vip
    2.0

    7 reviews

    Dined 7 days ago

    overall2food3service2ambience3
    They gave my reservation away, and I had to wait 15 mins for a different table. The Spanish dip didn't taste like spinach just like cheese dip. It took 20 mins and two times asking the waitress for the drink I order and came out with the wrong one. I booked for birthday and the other table got the birthday. The good part was my Who is nine enjoyed it this is her first time. The food was tasty, but the service wasn't good. Also, the candy shop had hardy any candy. Las Vegas location way better

FAQs

Sugar Factory - Indianapolis is rated 3.6 stars by 493 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

8:00 PM


Google Map for Sugar Factory - Indianapolis

49 W Maryland St Indianapolis, IN 46204

Additional information

  • Neighborhood

    Downtown Indy

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–12:00 am Sat 10:00 am–12:00 am Sun 10:00 am–10:00 pm

  • Cuisines

    American, Contemporary American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Late Night, Wheelchair Access

  • Phone number

    (463) 217-0383

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Dana Sugarman: (844) 893-7902

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