Sugar Factory - Honolulu

Sugar Factory - Honolulu reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner VIP

   Hawaii38 reviews

   5.0

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great except for all the flies flying around.
   

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2. OT

   OpenTable Diner

   Los Angeles1 review

   2.0

   Dined on September 28, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food and drinks came out really fast and was all really good! Only complaint was service. We waited for our check for 45 min after we finished eating
   

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3. D

   David VIP

   Hawaii16 reviews

   3.0

   Dined on September 23, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Not bad. Reminds me of Friday’s in the old days just set for today’s youth. Service is hard as they don’t have a lot of servers so I feel bad the the workers as they need to cover so many things. It seems that’s how they run as a wholes Food seemed like it was made by young people not real cooks or professionals. Food took a long time and looked nice and fun. But Taste is not there… Would like to see this place succeed but if it continues this way the hype will dye out quickly.
   

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4. E

   Eloisem VIP

   Hawaii18 reviews

   3.0

   Dined on September 22, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Went for dessert. Clean, nice ambiance photo worthy. Hot cocoa was ordinary, strawberry shake with cotton candy and donut was a photo treat, and classic sundae was served partially melted. Interested in ordering sparkley steamy drinks next time
   

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5. Z

   Zakiya

   Hawaii1 review

   2.0

   Dined on September 22, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Our server was amazing he made sure we had everything we needed. When we walked in to the hostels didn’t seem to wanna do their job or it was too much for them. The food was okay a little pricey. However the drinks were strong and amazing.
   

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6. M

   Michelle VIP

   San Francisco2 reviews

   1.0

   Dined on September 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was pretty gross. We ordered chicken tenders and fries for my son and the chicken came out still frozen in the middle. I ordered the salad and it was DRENCHED in dressing, I had to pour it out onto a different plate. We ordered the banana split for dessert. It took 20mins and when the server brought it to us, the ice cream was melting out of the bowl because it had clearly been sitting out for a while. Would not go back, do not recommend.
   

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7. A

   Ahonui

   San Francisco2 reviews

   2.0

   Dined on September 19, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   The entire experience was neat for my daughter… and our server was friendly and attentive. But… we ordered the KOBE BURGER w FRIES, & FISH N CHIPS. both came w STALE FRIES, as if it was REFRIED to reheat. when we mentioned it to the server, she apologized and said she will bring out a BASKET OF FRESH FRIES for us. And when that came, it was fresh and hot and great! What is sad is WHY WOULD THEY SERVE STALE FRIES IN THE FIRST PLACE? This is not a cheap restaurant, and obviously they want it to succeed. But the fact that they cannot get something as simple as FRIES right is extremely disappointing.
   

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8. C

   Crystal

   Hawaii1 review

   4.0

   Dined on September 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   They are going through a menu change, so a lot of the stuff we had in mind to order, like the rainbow sliders, were not available. Other than that, we enjoyed ourselves. There was a photographer who went around and took your picture, then you could buy the photographs.
   

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9. P

   Phoenix VIP

   Los Angeles4 reviews

   1.0

   Dined on September 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   I was very disappointed with my visit at Sugar factory. The food was not good. I ordered the chicken tacos and when I asked to have American cheese put on the tacos, the cooks in the kitchen refuse to give my waiter cheese to put on the tacos. They stated that they did not have American cheese, even though My Husband had ordered a quesadilla that had plenty of American cheese in it. My waiter Jett was amazing. He was the only positive experience that we had at Sugar factory. Our waiter was very apologetic and understanding, and I love the service we received from him, but I absolutely will not be returning to Sugar factory after this experience.
   

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10. C

    Cathy VIP

    Hawaii2 reviews

    1.0

    Dined on September 14, 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 1

    Videos on large screens were way too flashy and gave us headaches. Main server very inattentive and only saw her about 3-4 times on the floor our entire time there - which made our dining experience unnecessarily long b/c she took so long to come back to take our order. Ambience is odd. There was one Bartender why seemed very good and attentive to customers. The two greeters barely noticed when customers arrived or left.
    

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