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Sugar Factory - Harmon, Las Vegas, NV

Sugar Factory - Harmon

3.8
3.8
1287 Reviews
$30 and under
American
America’s favorite eatery and celebrity hotspot, expands with its newest location at Harmon, in Las Vegas!
The family-friendly, high-energy, world-famous celebration destination known for its sweets and treats will open on the lower level of the Aventura Mall, near Bloomingdale’s, with a mall entrance and an outdoor courtyard entrance.

“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Aventura area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas. From our photo op walls to our staff, every element at Sugar Factory American Brasserie Aventura is designed to give guests a memorable, Instagrammable experience from the minute they walk into the minute they leave,” says owner Charissa Davidovici.

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2 people

7:00 PM


Booked 75 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert

  • Hours of operation

    Mon–Thu, Sun 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–2:00 am Sun 10:00 am–1:00 am

  • Phone number

    (725) 777-1216

  • Payment options

    MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (999) 999-9999

Popular dishes

What 1,287 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 3.9Food
  • 3.8Service
  • 4Ambience
  • 3.4Value

NoiseEnergetic

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  1. GH

    GeneH

    San Diego

    3 reviews

    vip
    2.0

    3 reviews

    Dined 4 days ago

    overall2food3service1ambience2
    This place is not worth the money go someplace else. The service was horrible and the fact they tag on a 20% mandatory service charge. We did not get a brunch menu when we were seated. The table next to us had breakfast items on their table so we asked the server if breakfast was still available. He said I think so let me check and get a brunch menu. While looking at the menu the table next to us told us not to get the waffles because they were horrible. Our waiter forgot my ice tea and I had to ask several times, The food was basic and not worth the price. We ordered a shake and a coffee also. It took about 20 minutes for the coffee to arrive and my shake did not arrive until after I finished eating all my food so I could not enjoy it with my lunch. Our waiter was standing around the bar Talking to the bartender watching football for over 15 minutes. He never came back and asked how our foot was. He stopped by and asked if we needed anything else and then went to the front counter and stood there for over 10 minutes talking to the hostess. You can’t adjust you tip because they already charge you the mandatory 20%. 3% for the restaurant to keep and 17% tip for your server. In our case a server that did not do anything got 17% for standing around watching TV and talking to other staff. This mandatory 20% causes the staff to be lazy and not care about their tables or service because they already know they will get 17% for doing nothing. I will never go back to the Sugar Factory for anything.
  2. DM

    DMarie

    Los Angeles

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service3ambience1
    Glasses were dirty twice. Not a good experience at all. Waitress was nice.
  3. R

    Ricardo

    Charlotte

    3 reviews

    3.0

    3 reviews

    Dined 4 days ago

    overall3food3service3ambience2
    The decoration of the place lookwd dated the floor was hideous. The milkshake was ver y good, the banan split garnishing was great, however the icecream was average. I had salmon and it was average too, the asparagus as the side dish were ver tasty.
  4. C

    Carla

    Los Angeles

    3 reviews

    vip
    2.0

    3 reviews

    Dined 5 days ago

    overall2food2service2ambience2
    I was not a fan of the overall experience and food. It just felt like this restaurant was not up to par for my expectations.
  5. BE

    BadExperience

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food3service1ambience1
    We had reservation and the hostess sat us at a table in the walkway isle behind the bar. When we asked for a table upstairs, she said none available. However, we saw other people being seated upstairs. The seating made whole experience uncomfortable and not enjoyable.
  6. LA

    LuisA

    Orange County

    4 reviews

    5.0

    4 reviews

    Dined on November 23, 2022

    overall5food5service5ambience5
    Danny was a great server, the food was great, the drinks were great. Everything was awesome. Loved the experience. I would recommend anyone to come here whether you're a local or tourist. Definitely coming back when I'm in Vegas.
  7. D

    Deee

    1 review

    2.0

    1 review

    Dined on November 23, 2022

    overall2food3service3ambience1
    Music was horrendous and so loud I had to put in ear plugs. We won't be back.
  8. MN

    MyNgocN

    Las Vegas

    7 reviews

    vip
    1.0

    7 reviews

    Dined on November 22, 2022

    overall1food2service3ambience2
    We purposely went there for a birthday celebration to get the singing and flares that we’ve seen they make for another table a few months back but didn’t get it even asking multiple times. As usual, food is mediocre at best. We waited very long for our appetizers (fries and onion rings). Our poor waiter was manning the first floor mostly by himself for a while.
  9. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on November 22, 2022

    overall4food4service5ambience3
    Our server was amazing, can't remember his name though
  10. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on November 21, 2022

    overall2food4service1ambience3
    Our reservations were at 8:15 and they sent too many servers home so the service was very poor. They brought us our food and we asked for a knife….took them over 15 min to bring back the knife as our food was getting cold. Had to ask two different people. Not enough staffing.
  11. n

    nicolej

    1 review

    5.0

    1 review

    Dined on November 21, 2022

    overall5food5service5ambience5
    Love this place it's the best for a nice bday celebration
  12. DL

    DwayneL

    1 review

    3.0

    1 review

    Dined on November 20, 2022

    overall3food2service3ambience4
    The atmosphere was good but the service and food were not. There didnt seem to be enough staffing even for the limited amount of diners. Our waiter was good but seemed overwhelmed trying to cover all of his tables. The food eventually came out but my wife's food was cold(we sent it back) and my food was edible but frankly not very good.
  13. EJ

    EvanJ

    Savannah

    3 reviews

    5.0

    3 reviews

    Dined on November 20, 2022

    overall5food5service5ambience5
    Our burgers were delicious and our banana split was amazing! Thanks for a great night with our teens!
  14. OT

    OpenTable Diner

    New Mexico

    1 review

    3.0

    1 review

    Dined on November 20, 2022

    overall3food4service3ambience5
    We celebrated a birthday, service has gone down hill since last time we went
  15. OT

    OpenTable Diner

    Essex

    2 reviews

    3.0

    2 reviews

    Dined on November 18, 2022

    overall3food4service4ambience2
    Food good but drinks overpriced. Attentive service. Restaurant quite empty with lack of atmosphere. Overall, okay
  16. OT

    OpenTable Diner

    Charlotte

    1 review

    4.0

    1 review

    Dined on November 18, 2022

    overall4food5service5ambience5
    We went for my bf bday, we didn’t get food we came for the drinks and picture….
  17. MG

    MichaelG

    Las Vegas

    1 review

    5.0

    1 review

    Dined on November 17, 2022

    overall5food5service5ambience3
    Music was to loud
  18. LS

    LucindaS

    Las Vegas

    1 review

    5.0

    1 review

    Dined on November 16, 2022

    overall5food5service5ambience5
    Friendly fun staff, yummy food and happy clean decor.
  19. OT

    OpenTable Diner

    Hawaii

    3 reviews

    3.0

    3 reviews

    Dined on November 14, 2022

    overall3food2service3ambience2
    Birthday. They didn’t see my note on the reservation. Food was basic. Drink was better this time around.
  20. S

    Sindy

    Seattle

    2 reviews

    3.0

    2 reviews

    Dined on November 13, 2022

    overall3food1service2ambience3
    Service was not great. Food was really bland. The chicken had zero flavor. Mimosas had hardly any alcohol. Loved my goblet drink though. Beautiful presentation.
  21. C

    Candi

    1 review

    4.0

    1 review

    Dined on November 13, 2022

    overall4food2service5ambience5
    I ordered a coffe it was terrible lol my child ordered a bunch of sweets and she was happy that’s all that mattered. I probably will not return
  22. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 12, 2022

    overall1food1service1ambience1
    It was my sons 11th birthday and that’s where he wanted to go. We have been to the one at the fashion show a few years back ( which was a great experience ) . However this time it was absolutely horrible !!! Dirty , unorganized and chaotic . After dinner we let him go in the candy store and on our way out I took a piece of licorice and put it in my mouth and I went to bite into it and I couldn’t . It was hard as a rock !! Your hostess saw as I did this and gave me a napkin to spit it out. She felt bad and told me to please take a bag and fill it up ( there was a candy wall at the entrance ) people were leaning against the containers half were empty and I just looked at her and said nothing looks good . Especially since people were leaning against the containers . . Disgusting absolutely not ok !! The only reason why I did not go and ask for a manager was because it was my sons birthday and I did not want to create a scene in front of him . It’s really sad because the concept is great .
  23. DM

    DeeM

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on November 12, 2022

    overall2food3service2ambience2
    We were seated 25 mins after our scheduled reservation. It appeared that the restaurant was low staffed which lead to poor service.
  24. KM

    KristiM

    Charleston

    3 reviews

    2.0

    3 reviews

    Dined on November 12, 2022

    overall2food3service3ambience3
    Drinks are very over priced. They also add 20% to your bill. 2 of us shared an order of fries. I got the cotton candy martini and my daughter got one of the bigger non-alcoholic drinks. Our bill was $92,00. It is a fun concept, just way over-priced.
  25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 12, 2022

    overall5food5service5ambience5
    Birthday dinner for my sister
  26. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on November 11, 2022

    overall5food5service5ambience5
    Music was too loud, food was great, our waiter was perfect. We were there for Mother's 70th birthday.
  27. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on November 11, 2022

    overall5food5service5ambience5
    Very friendly staff. The drinks and food were so good too!
  28. T

    Toya

    New York Area

    1 review

    5.0

    1 review

    Dined on November 11, 2022

    overall5food4service5ambience5
    Great food and atmosphere, service was great as well
  29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 10, 2022

    overall5food5service5ambience5
    The food was great and the drinks even better and service was excellent! 😊
  30. DP

    DawnP

    1 review

    2.0

    1 review

    Dined on November 10, 2022

    overall2food1service4ambience3
    Came with hubby and we both were sick after eating here.
  31. AT

    AndreaT

    Las Vegas

    1 review

    3.0

    1 review

    Dined on November 9, 2022

    overall3food3service3ambience3
    We went on a Tuesday night, so it wasn’t busy. Everything was okay, but almost nothing was great. And everything was so expensive. If I were to go back, it would be for a $45 drink that is half dry ice and a $25 milkshake.
  32. OT

    OpenTable Diner

    Austin

    3 reviews

    5.0

    3 reviews

    Dined on November 6, 2022

    overall5food5service4ambience5
    Been dying to go here for that smoking drink. Finally got it and the sliders was good.
  33. KS

    KimS

    1 review

    1.0

    1 review

    Dined on November 6, 2022

    overall1food3service1ambience1
    Very slow service, restaurant was also very dirty. Looked like the floors haven’t been mopped in awhile.
  34. KG

    KeliG

    Las Vegas

    1 review

    1.0

    1 review

    Dined on November 6, 2022

    overall1food3service1ambience5
    Me and my friend ordered the sliders app and one goblet drink to share…took an hour to get anything to the table. Sliders came out first..cold..took another 15 mins to get the waiter back with our drink..which then leaked all over the table and we had no napkins, silverware, or anything. Had to go to the bar to grab napkins to clean up, then realized we had no straws so had to find those ourselves as well. Sever was nice enough but clearly overwhelmed with his tables. He had an assistant who was doing anything but. Loved the overall vibe of the place and the burgers were good, drink was amazing..but not worth all that. The mandatory 20% gratuity is BS especially if the service is going to be that bad.
  35. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on November 5, 2022

    overall3food3service3ambience4
    The concept is fun! Dry ice drinks and loads of sweets. The drinks are
  36. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on November 5, 2022

    overall2food3service1ambience3
    Our waitress (Kachina) could have done better. She was not hospitable at all, it took her over 20 minutes after being seated to come greet us and take our order. When she brought out our drinks our mimosas were missing the popsicles, she didn’t give us the option to order something else. After expressing to her several times that is my daughter’s birthday hoping they will sing Happy Birthday to her she wouldn’t acknowledge my request, when she finally acknowledged my request she says to me there’s an extra fee for the candle (sparkler). She hardly came around to check on us. I didn’t like the fact that when she brought out the bill on her tablet and said out loud the total bill amount in front of my guests! I spent about $400 at your restaurant for that waitress to have mistreated us in that manner!! I hope she gets retrained to be more attentive/hospitable to customers, considering the fact that the Sugar Factory is a very prestigious restaurant.
  37. EL

    ElizabethL

    Omaha

    1 review

    3.0

    1 review

    Dined on November 5, 2022

    overall3food4service2ambience3
    The food and the s’mores martini were amazing. The restaurant wasn’t full but it was difficult to find our waiter for ordering. We opted to split a burger and fries but the waiter forgot the plate and knife to cut the burger. I also put on open table that it was our anniversary and we didn’t receive any acknowledgment.
  38. N

    Niecey

    1 review

    3.0

    1 review

    Dined on November 4, 2022

    overall3food2service5ambience5
    I was very dissatisfied of the energy in the room. I was used to the original location at fashion show that gave a lot of big energy. The salmon salad was so so. Definitely should’ve ordered something different. Now the turkey club was BOMB and so was the Pina coladas. Other than that I went for the experience, but the restaurant is a little overrated.
  39. OT

    OpenTable Diner

    Milwaukee

    8 reviews

    3.0

    8 reviews

    Dined on November 4, 2022

    overall3food3service3ambience3
    My family of 5 celebrated my son’s 18th birthday at the Sugar Factory. Our waitress was accommodating and very hospitable.
  40. RM

    RobinM

    Anchorage

    3 reviews

    vip
    1.0

    3 reviews

    Dined on November 3, 2022

    overall1food1service1ambience1
    This place might be okay for a one-time birthday ice cream treat, but as a restaurant it misses on so many levels. We went a few days okay for a late (2 pm) lunch and even though it was pretty empty received inattentive service, no warning that a 20% service charge was added to the bill (causing us to double tip for the lousy service), and the food ranged form barely okay to completely awful. Sure, it's fun watching them poor the over-priced yet inventive drinks, but that is all.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Protective equipment

    • Waitstaff wear masks
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Harmon is rated 3.8 stars by 1287 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 75 times today
Google Map for Sugar Factory - Harmon

3717 Las Vegas Blvd SSte 285, Las Vegas, NV 89109-4388

Additional information

  • Neighborhood

    The Strip

  • Hours of operation

    Mon–Thu, Sun 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 10:00 am–2:00 am Sun 10:00 am–1:00 am

  • Cuisines

    American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Paid self garage, valet, free parking for the hotel guests and casino VIP.

  • Payment options

    MasterCard, Visa

  • Additional

    Bar/Lounge, View, Weekend Brunch

  • Phone number

    (725) 777-1216

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (999) 999-9999

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