Sugar Factory - Foxwoods
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- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
Char-Grilled Beef Pattie, Jalapenos, Roasted Tomato and Aged Cheddar served on a Brioche Bun with Sugar Factory Sauce
Melted Mozzarella, Provolone, Marinara Sauce and Crispy Pepperoni on a Brioche Bun
Over all it was a good experience. BUT...
It was my sons 16th birthday. When dessert came out, 2 waiters sang Happy Birthday, nice... But just prior to that there were 2 other parties (separate and back to back) that had Birthdays and they did the flashing lights, big music, and the whole staff came out for both of those. Made us feel like we didn't matter because we didn't order the $99 dessert... even though we'd just dropped $$$hundreds on dinner and drinks and ordered 3 desserts for the 5 of us. Oh well...
The waitress act like he didn’t what to service us.. We was really nice to him! Plus he didn’t check up on us
Came for my birthday the process was really nice they were very accommodating
Customer service suck on website didnt state u couldn’t bring cake get to place First Lady said she’ll hold it for me until time then another lady came and said no it’s a fee but there was stayed online when I booked she had attitude like do your job
Great experience with big group
And get the 100 dollar icecream worth it
Might be best to get reservation
Great Drink Selections! Fun Atmosphere.Try the Chicken and Waffles..Delicious!
Great place to celebrate a birthday. Excellent food, drinks and service
I went for my 30th birthday & had a lot of fun! The music, food & staff were great!
Great time. Kids first time and they enjoyed themselves!
Table of 9: This was an awful experience. If this were an average priced lunch I wouldn’t bat an eye, but when you are paying over $30 per beverage and $25 for a 10 year old’s burger I expect napkins, appetizer plates (for the wings and sliders), soda and water refills, and I especially expect the cheese, sauce and condiments that were ordered on our sandwiches. Our server would’ve known these things were missing if we were checked on even once. She came after we had already resorted to using our beverage napkins (from under our cups) as plates and had completely finished the 5 appetizers we ordered including Buffalo wings with NO NAPKINS. Sliders were hard as rocks, they may have been sitting under a heat lamp for way too long. Once the meals came we had no beverages to wash them down with and two sandwiches were missing sauces/cheese/condiments. Again, never came to check on us so I didn’t eat my sandwich because I had no beverage. Another person in our party never even took a bite because it was just a dry fried chicken on a bun and had no one to fix it. Had to get another server to go find her after we watched the rest of our party finish meals while ours sat untouched. We had these reservations for weeks, absolute disappointment. This tradition for our family has now come to an end. Can’t justify spending for a restaurant gimmick if the gimmick fails and only leaves us thirsty, hungry and angry.
We came for my boyfriend’s birthday. The food was nothing too impressive but the drinks were amazing. Our server Ellie was amazing. Super friendly and made sure to include a surprise birthday song for my guy. I truly appreciate her for doing this for him. Thank you for your service and working on a Holiday.
Food was delicious. Lightning was very low so made the menu hard to read but loved the ambiance and decor. Only complaint was that we never got refills for our water and when we asked for more water it was after we had paid and nobody ever came back to give us water.
Where was my bitthday song? Sooooooooo saddd🤨🤨🤨
I received a filet mignon which was cooked perfect to my request but the vegetable that came out with it was totally totally ice cold it was never even heated I was very disappointed I had to send the meal back by that time my meat was partially cooled ,was not very happy. In the past I have always been very satisfied but it seems like on Sundays there are not enough help in the kitchen because the food is not as good as during the week days
The food is just ok. A person only goes for the fun atmosphere and cool drinks. The food is nothing special and really not at all worth the price.
The waiter was great, the food was great. The drinks were a bit pricey ($16 for a margarita) and the music was a little too loud, we couldn't talk because we couldn't hear each other. Overall it was fun, we took my daughter for her 16th birthday 🎂 they sang and gave her some ice cream for free.
Our food and drinks were WONDERFUL! Our service was SO slow.
Considering it was breakfast we were surprised that we needed to ask to sugar for our coffee, needed to ask for salt, & needed to ask for butter. This was after the server dropped items off and walked away. This should be items that are at the table already.
Food was not the greatest. Service was even worse. Our server tried charging us for something we never even ordered, luckily I picked up on it as the item was $28. Honestly, I wouldn’t even think about going there again.
Wonderful experience all around from checking in to being seated to wait staff service 👍
Little pricey for the portion sizes. But it was good.
N/a snakes. D
Food was Amazing! Did not disappoint. Best Alfredo I've Ever had. Insane Milkshakes were fittingly named and tasty! Chocolate cake looked great but was dry and not as good as hoped. Service was good but long waits to speak to them. Overall great and would definitely recommend.
The buns for the sliders were dry. The drinks were carbonated and not disclosed.
Friendly and happy atmosphere, cant wait to return
Sweet sixteen birthday lunch
What I ordered as a $37 drink, and what I received was nothing like the picture. Very disappointing especially when a mixed drink is $37.
First time there food was absolutely amazing the service was great I forgot to tell my server to not add condiments to my kids burgers and she brought them plain with condiments on the side she was very attentive and we had an amazing time will definitely go back again.
Good food good service except place for have a good time
Celebrated my son’s 14th bday! Totally enjoyable
They were clearly short staffed and it too much longer than someone expected, their drink selection wasn’t great everything we tried to order wasn’t in stock and hasn’t been for weeks it was a little disappointing but we made due and found a good drink. Overall it wasn’t horrible experience and it was great considering they didn’t have adequate help. Staff did a great job!!
Always AMAZING atmosphere and even more amazing DRINKS !! Love love love !!!
First time coming it was AMAZING. The food was great and my drink eas great.
Great place for special occasions. Good food, great entertainment from staff, lots of fun.
It was a memorable birthday Sugar Factory because of you! I will be back!