Sugar Factory - Foxwoods

4.1
3471 Reviews
$31 to $50
Contemporary American
This celebrity gathering spot treats guests to a one-of-a-kind experience serving upscale dining classics from brunch to late-night ranging from decadent crepes to flavorful milkshakes, gourmet burgers and more. Signature treats include a number of celebrity-endorsed Couture Pops, smoking Goblet Drinks and candy infused cocktails. The retail section will offer a selection of the company’s signature treats andmerchandise, including the world-famous Couture Pops. After dinner, guests will want to stay long into the night to enjoy the innovative cocktails, top hits dance music, and lively social scene.
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
What 3471 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
4.1
service
4.2
ambience
3.7
value
Noise · Moderate
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OT
OpenTable Diner
1 review
Dined 4 days ago
Overall5food4service5ambience5

Outstanding

KT
KristyT
New York Area
1 review
Dined 4 days ago
Overall4food5service4ambience4

Over all it was a good experience. BUT...
It was my sons 16th birthday. When dessert came out, 2 waiters sang Happy Birthday, nice... But just prior to that there were 2 other parties (separate and back to back) that had Birthdays and they did the flashing lights, big music, and the whole staff came out for both of those. Made us feel like we didn't matter because we didn't order the $99 dessert... even though we'd just dropped $$$hundreds on dinner and drinks and ordered 3 desserts for the 5 of us. Oh well...

SD
SavannahD
1 review
Dined 6 days ago
Overall5food5service2ambience3

The waitress act like he didn’t what to service us.. We was really nice to him! Plus he didn’t check up on us

J
Janel
New York Area
1 review
Dined 6 days ago
Overall5food5service5ambience5

Came for my birthday the process was really nice they were very accommodating

DP
DashaP
1 review
Dined 6 days ago
Overall1food2service1ambience2

Customer service suck on website didnt state u couldn’t bring cake get to place First Lady said she’ll hold it for me until time then another lady came and said no it’s a fee but there was stayed online when I booked she had attitude like do your job

GH
GabrielH
1 review
Dined 7 days ago
Overall5food5service4ambience5

Great experience with big group
And get the 100 dollar icecream worth it

Might be best to get reservation

MG
MaryG
1 review
Dined 7 days ago
Overall5food5service5ambience5

Great Drink Selections! Fun Atmosphere.Try the Chicken and Waffles..Delicious!

AS
AmandaS
New England
1 review
Dined 7 days ago
Overall5food5service5ambience5

Great place to celebrate a birthday. Excellent food, drinks and service

JY
JamilaY
1 review
Dined on November 26, 2021
Overall5food5service5ambience5

I went for my 30th birthday & had a lot of fun! The music, food & staff were great!

l
lisat
New York Area
1 review
Dined on November 26, 2021
Overall5food5service5ambience5

Great time. Kids first time and they enjoyed themselves!

NB
NBPTjasmine
New England
7 reviews
Dined on November 26, 2021
Overall1food1service1ambience1

Table of 9: This was an awful experience. If this were an average priced lunch I wouldn’t bat an eye, but when you are paying over $30 per beverage and $25 for a 10 year old’s burger I expect napkins, appetizer plates (for the wings and sliders), soda and water refills, and I especially expect the cheese, sauce and condiments that were ordered on our sandwiches. Our server would’ve known these things were missing if we were checked on even once. She came after we had already resorted to using our beverage napkins (from under our cups) as plates and had completely finished the 5 appetizers we ordered including Buffalo wings with NO NAPKINS. Sliders were hard as rocks, they may have been sitting under a heat lamp for way too long. Once the meals came we had no beverages to wash them down with and two sandwiches were missing sauces/cheese/condiments. Again, never came to check on us so I didn’t eat my sandwich because I had no beverage. Another person in our party never even took a bite because it was just a dry fried chicken on a bun and had no one to fix it. Had to get another server to go find her after we watched the rest of our party finish meals while ours sat untouched. We had these reservations for weeks, absolute disappointment. This tradition for our family has now come to an end. Can’t justify spending for a restaurant gimmick if the gimmick fails and only leaves us thirsty, hungry and angry.

I
Ileena
1 review
Dined on November 25, 2021
Overall4food3service5ambience3

We came for my boyfriend’s birthday. The food was nothing too impressive but the drinks were amazing. Our server Ellie was amazing. Super friendly and made sure to include a surprise birthday song for my guy. I truly appreciate her for doing this for him. Thank you for your service and working on a Holiday.

OT
OpenTable Diner
New York Area
3 reviews
Dined on November 23, 2021
Overall4food5service4ambience5

Food was delicious. Lightning was very low so made the menu hard to read but loved the ambiance and decor. Only complaint was that we never got refills for our water and when we asked for more water it was after we had paid and nobody ever came back to give us water.

AM
AshleyM
1 review
Dined on November 21, 2021
Overall5food4service5ambience5

Where was my bitthday song? Sooooooooo saddd🤨🤨🤨

l
leaneb
1 review
Dined on November 21, 2021
Overall3food3service2ambience2

I received a filet mignon which was cooked perfect to my request but the vegetable that came out with it was totally totally ice cold it was never even heated I was very disappointed I had to send the meal back by that time my meat was partially cooled ,was not very happy. In the past I have always been very satisfied but it seems like on Sundays there are not enough help in the kitchen because the food is not as good as during the week days

OT
OpenTable Diner
New England
1 review
Dined on November 21, 2021
Overall4food3service3ambience5

The food is just ok. A person only goes for the fun atmosphere and cool drinks. The food is nothing special and really not at all worth the price.

T
Tes4474
1 review
Dined on November 21, 2021
Overall5food5service5ambience5

The waiter was great, the food was great. The drinks were a bit pricey ($16 for a margarita) and the music was a little too loud, we couldn't talk because we couldn't hear each other. Overall it was fun, we took my daughter for her 16th birthday 🎂 they sang and gave her some ice cream for free.

MB
MBooms
1 review
Dined on November 21, 2021
Overall3food4service2ambience4

Our food and drinks were WONDERFUL! Our service was SO slow.

AB
AmyB
1 review
Dined on November 21, 2021
Overall2food2service2ambience3

Considering it was breakfast we were surprised that we needed to ask to sugar for our coffee, needed to ask for salt, & needed to ask for butter. This was after the server dropped items off and walked away. This should be items that are at the table already.

OT
OpenTable Diner
1 review
Dined on November 20, 2021
Overall2food1service1ambience2

Food was not the greatest. Service was even worse. Our server tried charging us for something we never even ordered, luckily I picked up on it as the item was $28. Honestly, I wouldn’t even think about going there again.

TS
TammyS
New England
1 review
Dined on November 20, 2021
Overall5food5service5ambience5

Wonderful experience all around from checking in to being seated to wait staff service 👍

CB
ChristineB
1 review
Dined on November 20, 2021
Overall4food3service3ambience4

Little pricey for the portion sizes. But it was good.

OT
OpenTable Diner
1 review
Dined on November 20, 2021
Overall2food2service1ambience5

N/a snakes. D

K
Kate
1 review
Dined on November 20, 2021
Overall5food4service3ambience5

Food was Amazing! Did not disappoint. Best Alfredo I've Ever had. Insane Milkshakes were fittingly named and tasty! Chocolate cake looked great but was dry and not as good as hoped. Service was good but long waits to speak to them. Overall great and would definitely recommend.

ST
STEVIEACEE
New England
1 review
Dined on November 20, 2021
Overall3food2service4ambience5

The buns for the sliders were dry. The drinks were carbonated and not disclosed.

n
nicki
New York Area
4 reviews
Dined on November 20, 2021
Overall4food5service4ambience4

Birthday dinner

FM
FranM
1 review
Dined on November 20, 2021
Overall5food5service5ambience5

Friendly and happy atmosphere, cant wait to return

OT
OpenTable Diner
1 review
Dined on November 20, 2021
Overall5food5service5ambience5

Sweet sixteen birthday lunch

S
Stephanie1
1 review
Dined on November 20, 2021
Overall1food3service1ambience5

What I ordered as a $37 drink, and what I received was nothing like the picture. Very disappointing especially when a mixed drink is $37.

C
Chrissy
1 review
Dined on November 20, 2021
Overall5food5service5ambience5

First time there food was absolutely amazing the service was great I forgot to tell my server to not add condiments to my kids burgers and she brought them plain with condiments on the side she was very attentive and we had an amazing time will definitely go back again.

KO
KattyO
1 review
Dined on November 19, 2021
Overall5food5service5ambience5

Good food good service except place for have a good time

AR
AnissaR
New York Area
1 review
Dined on November 19, 2021
Overall5food5service5ambience5

Celebrated my son’s 14th bday! Totally enjoyable

TL
TammyL
New York Area
1 review
Dined on November 15, 2021
Overall5food5service3ambience5

They were clearly short staffed and it too much longer than someone expected, their drink selection wasn’t great everything we tried to order wasn’t in stock and hasn’t been for weeks it was a little disappointing but we made due and found a good drink. Overall it wasn’t horrible experience and it was great considering they didn’t have adequate help. Staff did a great job!!

OT
OpenTable Diner
New York Area
1 review
Dined on November 14, 2021
Overall5food5service3ambience4

Always AMAZING atmosphere and even more amazing DRINKS !! Love love love !!!

KY
KYNYETTAW
1 review
Dined on November 13, 2021
Overall5food5service5ambience5

First time coming it was AMAZING. The food was great and my drink eas great.

b
brendac
1 review
Dined on November 13, 2021
Overall5food5service5ambience5

Great place for special occasions. Good food, great entertainment from staff, lots of fun.

EC
EricaC
1 review
Dined on November 13, 2021
Overall5food5service5ambience5

It was a memorable birthday Sugar Factory because of you! I will be back!

CR
CindyR
1 review