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Sugar Factory - Foxwoods, Mashantucket, CT

Sugar Factory - Foxwoods

4.1
4.1
5022 Reviews
$31 to $50
Contemporary American
The Sugar Factory legend grows with the opening of our newest candy and dining emporium at Foxwoods Resort & Casino in Mashantucket, Connecticut. Our signature lineup of delicious desserts, outrageous cocktails and scrumptious entrees are inviting you to join us!
With locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila, Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.


Make a reservation

2 people

7:00 PM


Booked 127 times today

Order delivery or takeout

Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 9:00 am–2:00 am Sun 9:00 am–11:00 pm Brunch Sat, Sun 9:00 am–2:00 pm Happy Hour Mon–Fri 3:00 pm–6:00 pm
  • Phone number
    (860) 312-7847
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Smart Casual
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any and every occasion.Please email Foxwoodsevents@sugarfactory.com for all private event inquiries and for reservations of 11 or more guests.
  • Private party contact
    Private Event Coordinator: (860) 312-7847
  • Neighborhood
    Mashantucket
  • Cross street
    Located in Grand Pequot Tower on the Main Floor, Across from DraftKings.
  • Parking details
    Hotel Parking
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Takeout, View, Weekend Brunch, Wheelchair Access, Wine

What 5,022 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4Food
  • 4.2Service
  • 4.4Ambience
  • 3.6Value

NoiseModerate

Loved For

  • Connecticut

    Most Booked

  • New London

    Great for brunch

  • New London

    Kid-friendly

  • New London

    Good for groups

  • New London

    Hot spot

  • New London

    Good for special occasions

  • New London

    Lively

  • New London

    Most Booked

5,022 Reviews
  1. Cristyd

    Greater Boston

    34 reviews

    vip
    4.0

    34 reviews

    Dined 1 day ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Husband’s burger and Nutella s’mores waffles were great. However, not much for me to eat as a gluten free, daily free pescatarian, so I simply ordered French fries. They were so beyond old, cold, dry and weird texture, disappointed is an understatement. Otherwise, he enjoyed.

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  2. EricaW

    New York City

    3 reviews

    3.0

    3 reviews

    Dined 2 days ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    It’s okay. Food was average. Drinks way overpriced. Service and servers were nice. There are far better options.

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  3. OpenTable Diner

    New York City

    1 review

    4.0

    1 review

    Dined 3 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3
    Excellent service!! My shake was like water originally but was replaced right away with a new one. Got the burger and it was cooked perfectly. Fries were tasty.

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  4. OpenTable Diner

    Connecticut

    1 review

    2.0

    1 review

    Dined 7 days ago

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 1
    The music was so loud for our Mother’s Day dinner that we could not hear each other at the table and we couldn’t hear our waiter & he couldn’t hear us. I asked at the front checkin desk for the music to be turned down and was told that it is set and can’t be turned down.

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  5. OpenTable Diner

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5
    The service was absolutely amazing! I'm very grateful for the server I had - I'm sorry, I didn't get the name.

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  6. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on May 10, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Great experience would recommend for everyone that enjoy new music.

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  7. OpenTable Diner

    Charleston

    2 reviews

    5.0

    2 reviews

    Dined on May 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    BEST place ever, especially for your birthday! :)

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  8. OpenTable Diner

    New York City

    1 review

    3.0

    1 review

    Dined on May 5, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3
    I feel like sugar factory is more for the fancy drinks and milkshakes, the food wasn’t bad but when it came out the temperature was not even warm, if the food was hot it definitely would’ve changed my opinion also burger was dry well done so maybe medium well would’ve been better. We went for my daughters birthday she definitely enjoyed herself with the Smokey drink & her rainbow sliders. The fries are definitely 10/10

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  9. OpenTable Diner

    Connecticut

    1 review

    5.0

    1 review

    Dined on May 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    I took my wife here for her birthday and let me tell you guys brownie points. I got them. This place was worth it. It wasn't too expensive. The food was really good. The Mac and cheese lollipops were amazing, and like I said, Brownie points for taking your girl here through the roof. I gave this place a 5 star rating. And I would highly recommend it to any couple. Get ready to have a fun night.

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  10. OpenTable Diner

    Greater Boston

    5 reviews

    4.0

    5 reviews

    Dined on May 4, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3
    Overall good experience - food was good and service was quick.

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  11. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on May 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Signature hamburger, fries, appetizer sample. Barbie milkshake, Cookie Monster, all amazing

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  12. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on May 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Really enjoyed celebrating my birthday at the Sugar Factory! I wanted to go somewhere my young nieces would like and the adults would enjoy, and this was the perfect balance. Service was great, food was delicious and we were fortunate to choose a time when it wasn't crazy busy. Definitely will go here again.

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  13. OpenTable Diner

    Connecticut

    1 review

    4.0

    1 review

    Dined on April 28, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    Pretty slow to get drinks and food ordered but other than that, a great experience for my daughter’s birthday.

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  14. OpenTable Diner

    New York City

    2 reviews

    4.0

    2 reviews

    Dined on April 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 3
    Everything was almost like expected.. except was told a table length time of stay was 2 hours, we arrived at 836, we’re seated by 845, ordered soon afterwards before 9pm but we didn’t get food or drinks till almost 20-45 minutes later. The service waiter didn’t come back to our table often to check and see if we wanted any more drinks etc Maybe a bit to busy to attend everyone with exceptional service? I paid a steep bill for not getting exceptional service.

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  15. OpenTable Diner

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on April 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a great visit! Love this place every time we visit!

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  16. MAMP

    Greater Boston

    5 reviews

    5.0

    5 reviews

    Dined on April 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food and service were sooo good. It is loud in there but definitely a fun environment. Pink is my favorite color so I’m obsessed with the napkins and pink room. The drinks are delicious. My only complaint is that it’s expensive, the drinks are $50, but they are big. The dessert was amazing as well. Very good experience all around.

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  17. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on April 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, great service, great atmosphere. Would definitely visit again!

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  18. OpenTable Diner

    Nashville

    1 review

    3.0

    1 review

    Dined on April 27, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4
    There was a long wait time to get food after ordered. When food came out my order was wrong and by time they brought new food back the rest of my party had finished.

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  19. BobbieW

    Greater Boston

    2 reviews

    2.0

    2 reviews

    Dined on April 27, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1
    Was seated at a sticky table. Food wasn't the greatest, but it was edible. Our food was brought out, but we had no silverware, catching the waitress attention was hard to do as they were all in the corner giggling and chatting with each other. The waitress wasn't very friendly or attentive. It was the worst part of our stay at Foxwoods, everything else we did was amazing and fun.

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  20. OpenTable Diner

    Greater Boston

    1 review

    4.0

    1 review

    Dined on April 26, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    The waitress we had was incredible!!! The food was really good and although there are many options for drinks, our waitress was very honest and helpful with our choices.

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  21. Golfer

    New York City

    5 reviews

    4.0

    5 reviews

    Dined on April 26, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3
    Good food, large menu choices, excellent prompt service!

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  22. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on April 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Experience was wonderful! I will definitely return!

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  23. OpenTable Diner

    San Francisco

    3 reviews

    vip
    1.0

    3 reviews

    Dined on April 21, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    They served spoiled butter with their pancakes. We ordered the large batch for the table. We all tried it and it was terrible. Ruined our breakfast. Then for entrees, they brought out 3 when there was 4 people. Server didn’t even realize they missed a person. Even after serving three of us. The server asked what the disk was supper to be. Meaning it wasn’t in the system. By the time the last disk arrived everyone else had eaten. Terrible service. Terrible food. There is no excuse as the restaurant wasn’t busy. It’s a total rip off; especially when you see the pricing compared to the service and food quality. Foxwoods in general is a mess. They never recovered from covid.

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  24. OpenTable Diner

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on April 20, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Angela was an amazing server. We went for a birthday and she was very accommodating and attentive!

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  25. JenniferH

    Greater Boston

    2 reviews

    4.0

    2 reviews

    Dined on April 20, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    The Sugar Factory is a unique experience. The food is fun, though not exceptional. The giant drinks are really fun and the desserts are fabulous. The appetizers we ordered were ok, but the sliders were barely warm. Overall, we had a fun time, but for what we paid for mediocre food...we will not be going back too often. Definitely good for a special occasion and maybe next time we will just go for drinks and dessert.

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  26. BernadetteD

    Connecticut

    1 review

    4.0

    1 review

    Dined on April 20, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5
    The food was very good except for the 4cheese grilled cheese, it wasn't cooked all the way through and the cheese wasn' t all melted. Everything else was excellent. I would go back again but not very often since it is very expensive. I brought the grandkids for lunch and they loved it.

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  27. LizB

    Greater Boston

    31 reviews

    vip
    4.0

    31 reviews

    Dined on April 20, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    We visited Sugar Factory this past weekend while at Foxwoods! It has been a different experience each time. We have never been for brunch so we decided to try it out. We arrived for our 10:00 reservation and were seated immediately. Our waitress, Cassidy, was great-greeted us and waited for the rest of the party to join us. Once we were all there, she took our drink orders and when they were served took our meal order. The drinks were creative and delicious. I tried the Brunch Punch-yummy!! My nieces each ordered a goblet as we had received a coupon. They loved the excitement of the bubbly drink and being able to choose their own as it is a battle when they have to share and decide on one! Thanks for the coupon Sugar Factory!! Once we ordered our food, we did wait a while for it to come out. For a Saturday morning, it wasn't too busy, so a 25 minute wait for food was a bit much. When the food arrived, it was presented nicely. My sister ordered the Monte Cristo French Toast without turkey but her order came out on regular bread and with turkey. The waitress who delivered it, was unsure and let our waitress handle it. At first, she was disagreeing and saying that is what was ordered but it was clear that there was turkey in it. She apologized & within a short time, the correct meal was out-with the French toast and no turkey! It was yummy! They even comped the meal! The other meals ordered were good but you can tell the omelets sat and waited for the other food to be ready. The potatoes you can tell were a big batch not made to order & ok. Cassidy did her best to make sure we enjoyed our time. Checking in on us, especially after the real Monte Cristo was delivered. Knowing we were celebrating a birthday, she made it extra special with announcing it, sining, and giving a delicious dessert. The whip cream on the ice cream was amazingly delicious!! Even with the wait of food and the okay omelettes, the exceptional service by our waitress will have us back again!

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  28. MichaelN

    San Diego

    2 reviews

    3.0

    2 reviews

    Dined on April 20, 2024

    1. Overall 3
    2. Food 1
    3. Service 2
    4. Ambience 3
    Overpriced. Onion rings were mushy inside. Burger nothing special. Waiter missing in action. Poor presentation of food. We were there at 8pm and it was slow so no excuse for poor service. Bathroom was a mess. No management presence. Unfortunate overpriced experience, never going again unless I want a crazy drink bowl or shake.

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  29. Lpkj

    Greater Boston

    1 review

    5.0

    1 review

    Dined on April 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    fun experience for my daughters birthday! staff was great!

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  30. natbel

    Orlando

    1 review

    1.0

    1 review

    Dined on April 15, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We never got to eat here due to a water heater being fixed. Our reservation was for 4:00 and received a text at 7:15 that our table was ready. They did give us a 20%off discount card for a future use.

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  31. LoraP

    Greater Boston

    8 reviews

    vip
    3.0

    8 reviews

    Dined on April 14, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 5
    Desserts were definitely the star. Service was non-existent and the food was just ok. The tequila or something in the margarita was not great at all. Probably one of the worst margaritas I’ve had in a while.

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  32. JosephF

    New York City

    7 reviews

    3.0

    7 reviews

    Dined on April 13, 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 4
    We have visited sugar a number of times and always had a good experience. The food as usual was excellent the major issue was with our waitress Alexis. I 'm not sure if she was just having a bad day. But she was not friendly and never checked on us to see if we needed anything I finally had to ask her for another drink after at least 30 minutes of passing us bye. The service has not changed our opinion of sugar just wanted to let you know about service hopefully this helps.

    1 person found this helpful

  33. Destinee

    Greater Boston

    1 review

    3.0

    1 review

    Dined on April 13, 2024

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3
    Loved coming here for my daughter’s 16th bday, but what I can’t fathom is the 100$ fee for the big birthday song. We asked for something else instead and got a VERY cheesy happy bday. It was almost embarrassing compared to the amount we spent on dinner, goblets, etc. (group of 8). I mean 50$ I would have done it.. I get your paying for the huge dessert but I’d forgo that just for the music and sign and experience. No one is going to eat that huge bowl of dessert!!! Good time overall tho, just wish that wasn’t a thing!

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  34. NicoleP

    Connecticut

    1 review

    5.0

    1 review

    Dined on April 13, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Sugar exceeded our expectations! Food was great, atmosphere excellent and signature drinks were over the top and awesome!!

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  35. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on April 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing service, food was excellent and came out really fast and as always drinks couldn’t get any better phenomenal night

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  36. SonyaS

    Connecticut

    1 review

    4.0

    1 review

    Dined on April 13, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 2
    The house tequila is gross. It’s some off brand that tastes cheap !!! Please, find another distributor fast!!!

    1 person found this helpful

  37. OpenTable Diner

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on April 12, 2024

    1. Overall 4
    2. Food 2
    3. Service 5
    4. Ambience 5
    I had a pan Roasted Salmon salad. Thought gluten free. No croutons. Wrong. Severe reaction. Dressing has gluten. I’m celiac. In server pain now. Bring your own dressing. Huge cross contamination probability. Celiac warning!!!

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  38. EricaH

    New York City

    1 review

    5.0

    1 review

    Dined on April 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We knew it would be expensive coming (but not super expensive related to the casino). The deserts were amazing and the meals were good too. Even if you go for icecream or milkshakes its super fun and the staff was amazing!

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  39. OpenTable Diner

    New York City

    1 review

    1.0

    1 review

    Dined on April 12, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Bad server had to ask other staff to get my table stuff received my food late while everyone else was eating an it was my birthday it's not how it use to be they were only singing two staff at a time for birthdays when I remember them turning the lights off an a great atmosphere was not enjoyable at all WOULDNT recommend if your celebrating a birthday horrible experience won't be returning for further birthday covid really did change this place !

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  40. SaSH

    Greater Boston

    1 review

    3.0

    1 review

    Dined on April 11, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 3
    Overall it wasn’t a bad experience, but it also wasn’t anything special. The drinks are over priced, especially when they come out in chipped and faded glasses…like ours did. The service was terrible, our waiter was an order taker, barely spoke to us and unless we asked we never got more water, drinks, etc. The food is generic restaurant food, nothing good or special about it. The portions were really small and left you still hungry, and I’m not a big eater. We were seated in the front section and between the loud music in the restaurant, the music from the casino speaker, and the busy walkway right by us, it was annoyingly loud and added a sense of chaos and disorientation to the atmosphere. The tables are extremely unstable and fell over on my husband when he first sat down. One redeeming quality was the incredible presentation of the milkshakes. Very cool! And Alex was incredible in replacing my daughters swirly pop when, once again, the unstable table tipped over on her and it fell to the floor and shattered. Overall I don’t see the hype and left somewhat disappointed and despondent. Will I go back, probably, but not for awhile.

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FAQs

Sugar Factory - Foxwoods offers takeout which you can order by calling the restaurant at (860) 312-7847.

Sugar Factory - Foxwoods is rated 4.1 stars by 5022 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 127 times today

Order delivery or takeout

Google Map for Sugar Factory - Foxwoods

350 Trolley Line Blvd, Mashantucket, CT 06338

Additional information

  • Cross street
    Located in Grand Pequot Tower on the Main Floor, Across from DraftKings.
  • Neighborhood
    Mashantucket
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 9:00 am–2:00 am Sun 9:00 am–11:00 pm Brunch Sat, Sun 9:00 am–2:00 pm Happy Hour Mon–Fri 3:00 pm–6:00 pm
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Hotel Parking
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Takeout, View, Weekend Brunch, Wheelchair Access, Wine
  • Phone number
    (860) 312-7847
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any and every occasion.Please email Foxwoodsevents@sugarfactory.com for all private event inquiries and for reservations of 11 or more guests.
  • Private party contact
    Private Event Coordinator: (860) 312-7847
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