Sugar Factory - Foxwoods

4.2
3587 Reviews
$31 to $50
Contemporary American
This celebrity gathering spot treats guests to a one-of-a-kind experience serving upscale dining classics from brunch to late-night ranging from decadent crepes to flavorful milkshakes, gourmet burgers and more. Signature treats include a number of celebrity-endorsed Couture Pops, smoking Goblet Drinks and candy infused cocktails. The retail section will offer a selection of the company’s signature treats andmerchandise, including the world-famous Couture Pops. After dinner, guests will want to stay long into the night to enjoy the innovative cocktails, top hits dance music, and lively social scene.
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
What 3587 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.2
service
4.3
ambience
3.7
value
Noise · Moderate
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SG
vipSteveG
New England
5 reviews
Dined 2 days ago
Overall4food4service3ambience3

Busy, loud and a lot going on which makes service slow.

EM
EllenM
1 review
Dined 2 days ago
Overall3food3service5ambience3

It is an experience you will never forget. Food was tasty and the service was excellent. If you are looking for a place to dine and chat with friends, this
is not the place. The music is extremely loud and when a special dish of
ice cream is served to any table the lights start blinking on and off for a few
minutes. Not exactly easy when you are trying to read the very small print menu.

C
Chy401
New York Area
1 review
Dined 2 days ago
Overall5food4service5ambience5

Under our circumstances they were Professional and accommodating, food and drinks was fresh services was fast and our server was amazing.

AZ
AmandaZ
1 review
Dined 2 days ago
Overall5food5service5ambience5

Our waiter, Sean, was incredible & made our first trip to Sugar Factory very enjoyable & memorable! We will definitely be back!

M
Michele
1 review
Dined 2 days ago
Overall5food5service5ambience5

Food was delicious and food was great! Kids drink could have used a little more of the steam. But overall amaizng!

b
beatrizp
1 review
Dined 2 days ago
Overall3food3service3ambience3

The womens bathroom was dirty and disgusting the food was not what i expected and the drinks are wayyyy overpriced for mostly ice

OT
vipOpenTable Diner
New England
13 reviews
Dined 2 days ago
Overall2food2service2ambience4

Food was cold, way overpriced. You are definitely paying for the experience and photo ops with the outrageous drinks and desserts at this place. Service was not great, but it’s what we’ve come to expect in this COVID world. Unfortunately everyone is short staffed….just be prepared to wait a while for everything…drinks, food, and the bill.

MV
MaryV
1 review
Dined 3 days ago
Overall3food5service5ambience1

The music was terrible geared towards 20 year old and load I felt like I was at Abercrombie and Fitch

R
Redding5
Orlando
6 reviews
Dined 3 days ago
Overall5food4service5ambience5

Attended with 17 people for my daughter's 16th birthday! Fun atmosphere, her and her friends had a blast! Fun drinks before food, good food and fun dessert dance with huge tub of ice cream and fixings for the group!

OT
OpenTable Diner
New England
2 reviews
Dined 3 days ago
Overall5food5service5ambience5

We went here for my friend’s birthday! He had chicken and waffles. It was well worth the money

ML
MitchellL
1 review
Dined 3 days ago
Overall3food4service5ambience2

Good was great and the service. The only glaring problem was that it was sooooo crowded and the noise level was deafening. I couldn’t hear my girlfriend or my own thoughts.

KV
KyaraV
1 review
Dined 7 days ago
Overall4food2service5ambience5

Everything went well, server was awesome. Speed of service was great but the food was mediocre… I paid roughly 30 per plate. The chicken looked like it was microwaved. I am a cook so I know what 5 star restaurant food should look like.. for the amount of money I paid I feel like the food could’ve been a little better.

OT
OpenTable Diner
1 review
Dined on January 17, 2022
Overall5food3service5ambience5

The food was ok. The chicken tenders on the sampler platter were hard and dry but the rest of our food was ok. Didn’t like that there was no ketchup, salt or pepper on the table. It would be a lot easier on the staff if they didn’t have to keep running back and forth for those things.

TB
TheresaB
1 review
Dined on January 16, 2022
Overall5food5service5ambience5

Love how they come out for your birthday now my daughter wants to go there for her birthday

SS
SamanS
New England
1 review
Dined on January 16, 2022
Overall5food5service5ambience5

Great exceptional customer service. The foods were great.

PF
PriscillaF
1 review
Dined on January 16, 2022
Overall5food4service5ambience5

This is a nice place to celebrate an occasion very energetic staff is friendly.

OT
OpenTable Diner
1 review
Dined on January 16, 2022
Overall5food5service4ambience4

Great food and drinks. It was dark where we were sat so we had to use flashlight on our phones but overall experience was great!

NS
NicholeS
1 review
Dined on January 16, 2022
Overall4food3service5ambience3

If you like yelling across the table to talk, this is the place for you. Drink is and service were great, food not so much.

OT
OpenTable Diner
New York Area
1 review
Dined on January 15, 2022
Overall5food5service5ambience5

Great place and ambiance! The food was so good and the drinks very very good!! Of course i will be visiting this place more often! Great experience I recommend!

OT
OpenTable Diner
New York Area
2 reviews
Dined on January 15, 2022
Overall4food4service5ambience5

Arrived at the time of my reservation and only had to wait a few minutes to be seated. The restaurant was very crowded but the service was amazing and food was served in a timely manner. The energy of the staff was so good to see as they helped people celebrate their special birthday shout-outs. I want to definitely go again to celebrate my upcoming birthday!!

A
Arroyo
New York Area
1 review
Dined on January 15, 2022
Overall1food1service1ambience1

Not what I expected. I had a reservation for 2 and decided to call and ask if they can add one more person to my reservation and was told “no they’re at capacity “.

When my friend and I arrive they seat us at a table for 4! And removed two plates but left two tables next to us. ( which actually gave room for 2 more ppl!!

Than where we were placed was right in the section where waiters were walking with lots of prepared food and drinks over our heads.

It was my bday and I really was so disappointed. I wouldn’t even recommend this place. Not with the hype. Thank you.

Also the chicken and waffles was garbage! No seasoning at all!!!

OT
OTB9
1 review
Dined on January 15, 2022
Overall5food5service5ambience5

Wonderful experience for my son who turned 6. We loved the food and drinks!

EG
ErinG
New England
3 reviews
Dined on January 15, 2022
Overall5food4service5ambience5

Our first time here, took us forever to navigate to it from where we parked, but the staff were welcoming and accommodating, definitely glad we made reservations, there was a line at 2:30pm!!! Be camera ready when your drink arrives!! We went with Pretty in Pink and it was DELICIOUS! We also got to see dance show of the staff for another table, very cool!! We ordered an appetizer and two entrees, unfortunately they all arrived at the same time, the waitress was surprised by this as well, so probably not the norm. Overall great experience! Friendly and welcoming staff, and good customer service.

GD
GerryD
New England
3 reviews
Dined on January 14, 2022
Overall5food5service5ambience5

I enjoyed everything about the restaurant. The milkshakes are out of this world and the drinks are the best! The food was great as well and we loved the service!
We will be back!

JB
JoeB
New England
3 reviews
Dined on January 14, 2022
Overall4food4service4ambience4

Go for the drinks and desserts. They were so good and made it worth the trip.

d
dawns
New England
6 reviews
Dined on January 14, 2022
Overall5food5service5ambience5

Great service. Amazing martini. Bright and cheery atmosphere

D
Drew
New York Area
2 reviews
Dined on January 10, 2022
Overall4food4service4ambience4

Our service Frank was very professional and the service was excellent

JD
JimD
New England
1 review
Dined on January 10, 2022
Overall5food4service4ambience4

Service was very good and the drinks were amazing.

JR
JohnR
1 review
Dined on January 8, 2022
Overall1food1service1ambience5

Our entire party arrived at 8:50 and I checked in at the reservation line and was told to “come back at 9, that’s your reservation time” then we waited until 9:15 to be told that would only be a minute they were setting and cleaning table. 10 mins went by and I asked if our table was ready and was told that previous party was leaving in few minutes, to which my response was “you told me you where clearing my table 10 minutes ago” the hostess walked away. Then another hostess came out and sat us 5 mins later. It took roughly 45 minutes for us to get drinks and desert. We did not have Entrées just desert and non alcoholic drinks since it was my Daughter 17th birthday. No one sang or danced even though I was told they would. Very disappointed in the over all experience

T
christineT
1 review
Dined on January 8, 2022
Overall3food3service3ambience3

We had a reservation for 6:30, we checked in at 6:25 the hostess said we were early to wait against the wall, which we did. I do t know how they were keeping track of the reservations? We waited 15 minutes, I said I just wanted to make sure you remembered us. We waited a little longer. They sat us, a table of 3 at a tiny table near the kitchen door, the table wobbled so much our drinks spilt if you put your elbows on the table. They had open booths that would fit 3 people better. Instead they would seat 2 people at those booths. It made zero sense. The food and drinks were good, but overpriced. I probably won’t go back.

MT
MonicaT
1 review
Dined on January 8, 2022
Overall1food2service1ambience1

Made a reservation, called about 10 min before to let them know we would be 15 min late and they said okay. We get there and the girl at the door says nope after 15 min your reservation is canceled, uhm okay why didn’t they tell me that when I called?! By some miracle I was able to make a new reservation 30 min away okay no big deal. Then I got a super attitude from same door girl when I went to check in for my new reservation, okay whatever right? Then we get sat at this corner table, in the dark… I ordered a martini which took almost 20 min to receive. We get our food and spent 10 min flagging down the waiter for utensils. Now the food is cold and I’m starting to get annoyed. After we got our silverware the waiter never came back after that to check on us we once again has a flag him down to get boxes, She dropped off the boxes so fast doesn’t ask us if we need dessert or anything so we pile up our plates And weight no he comes back and tries to drop off the check at this point I’m beyond aggravated I’m like excuse me I’ll take the s’mores milkshake nonalcoholic please and he was like oh sorry someone else comes and drops it off and our waiter never comes back again to see how it was nor did anybody sing for my birthday we’ve been here for over an hour now and watched dozens of happy birthday singers We made the reservation for a birthday and my boyfriend had told the waiter that it was my birthday so we definitely expected them to sing it now we’re waiting for the check again in a manager just happens to be cleaning a table next to us so I flag her down and I tell her everything that’s happened and she says can I take something off the check for you and I’m like OK yeah sure she comes back and she took the ice cream off to which we both said it says right here on your website that you get one of the shakes free on your birthday so you took off some thing that was supposed to be free just horrible experience and a ruined birthday

OT
OpenTable Diner
New York Area
1 review
Dined on January 8, 2022
Overall5food5service5ambience5

Food was absolutely amazing, cooked to perfection. Wait staff was amazing and even though it was busy, we were very taken care of and never without. Music was load but you could still have a conversation with your table. It was an absolute pleasure eating there and we will definitely be going back.

OT
OpenTable Diner
1 review
Dined on January 8, 2022
Overall5food5service5ambience5

Great service! Amazing drinks, food and music

AM
AlaraM
1 review
Dined on January 8, 2022
Overall5food5service5ambience5

Wonderful place, great food, delicious drinks, fun atmosphere

OT
OpenTable Diner
New York Area
1 review
Dined on January 7, 2022
Overall5food5service5ambience5

Everything was amazing

C
Cynniesue
1 review
Dined on January 7, 2022
Overall5food3service5ambience5

Very friendly staff, amazing drinks, mediocre food

KC
KristylC
1 review
Dined on January 7, 2022
Overall5food5service5ambience5

Just a little overpriced but that's acceptable for being at foxwoods. Otherwise great experience.

A
Annoyed
New York