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  5. Foxwoods

Sugar Factory - Foxwoods

4.2
4.2
4530 Reviews
$31 to $50
Contemporary American
This celebrity gathering spot treats guests to a one-of-a-kind experience serving upscale dining classics from brunch to late-night ranging from decadent crepes to flavorful milkshakes, gourmet burgers and more. Signature treats include a number of celebrity-endorsed Couture Pops, smoking Goblet Drinks and candy infused cocktails. The retail section will offer a selection of the company’s signature treats andmerchandise, including the world-famous Couture Pops. After dinner, guests will want to stay long into the night to enjoy the innovative cocktails, top hits dance music, and lively social scene.

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2 people

7:00 PM


Booked 74 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Contemporary American, Burgers, Steak

  • Hours of operation

    Restaurant Mon–Thu 11:00 am–10:30 pm Sat 9:00 am–1:30 am Sun 9:00 am–10:30 pm Breakfast Sat, Sun 9:00 am–2:00 pm Retail Store Mon–Thu 11:00 am–10:00 pm Sat 10:30 am–12:30 am Sun 10:30 am–10:00 pm

  • Phone number

    (860) 312-7847

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any and every occasion.Please email Foxwoodsevents@sugarfactory.com for all private event inquiries and for reservations of 11 or more guests.

  • Private party contact

    Private Event Coordinator: (860) 312-7847

  • Neighborhood

    Foxwoods

  • Cross street

    Located directly on the Grand Pequot Casino Floor across from DraftKings.

  • Parking details

    Hotel Parking

  • Additional

    Bar/Lounge, Beer, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Takeout, View, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 4,530 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4Food
  • 4.2Service
  • 4.3Ambience
  • 3.6Value

NoiseEnergetic

Loved For

  • Connecticut

    Kid-friendly

Sort by

  1. ColleenA

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Everything was fantastic. The food, customer service, and ambiance was great!

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  2. RaeMJ

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food2service1ambience1
    Everyone’s experience may be different I’m just giving how ours was. We arrived the girls at the front desk weren’t that friendly they took a bit to figure out our reservation but got us seated rather quickly. Waitress started off okay, Sri is were slow and all came at different times. After waiting a good while for our food they forgot one meal that was my husbands because we did order 3 burgers the same and we gave up the one missing to our child obviously. That took an extra amount of time to come before he got to eat and the waitress said she apparently forgot to hit the submit button on his order, didn’t believe it but she was admitting her mistake. After all said and down the waitress took absolutely forever to get our check and then come back for it. We even ended up waking over to another server to give our check because it took that long, needless to say that took even longer you would think that would’ve gave an inclination that something was wrong. We left relatively unhappy and the prices for things were insane for the lack of quality of food. The milkshakes were the only thing that were decent I guess for the price.

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  3. LisaMarieF

    New England

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food3service3ambience2
    I booked my reservations about 2 months before the date we were going for my daughters bachlorette dinner. On the reservations I asked for a specific area. When it was time to check in the qrea I asked for 2 months prior already was reserved that night but noone ever told me. Then we had to wait 15 mins for our table for 9. We were promised a specific area and when they text me the seating that was for us was ready. We'll we were standing out front walk up and gave our seating away. Seriously the worst. We had to wait another 15 mins before seated. Then we get to the table and there's only 4 plates and no silverware. Dinner came on time. Server was good. The table runner was rude and started taking our plates away before we were finished. We told them no we weren't done but they didn't understand. I had to say no loud and didn't mean to be rude but come one u see someone eating u don't take their plate. Asked to speak to a manager but that did no help at all. Nothing was done. I'm sorry was all. We ordered I am a regular at sugar factory but now have 2nd thoughts of giving them my service any longer. We ordered a mini king cong and they were making it gluten free but messed it up so they did make it again. Our server was tipped good about the only thing that was.

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  4. Felicia322

    New England

    6 reviews

    3.0

    6 reviews

    Dined 5 days ago

    overall3food2service4ambience4
    My daughter wanted to go here for bday. She had a good time. Our waiter was nice and accommodating. The staff came out real loud for happy bday so that was cool. Hostess had a crappy attitude. Food wasn’t hot and was below average for the price. Go for the fun drinks and giant over the top stuff!

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  5. JacquelineS

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    The Sugar Factory was great! Food was good, drinks were good and the service was great! It is pricey though, so prepare to splurge!

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  6. OpenTable Diner

    New York Area

    5 reviews

    vip
    4.0

    5 reviews

    Dined 6 days ago

    overall4food3service3ambience5
    It’s a fun place to celebrate a moment- however the drinks are large and dramatic- tend to be sweet and weak on alcohol. Portions are grand - quality is that if a good dinner Deserts great

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  7. DBryne

    New England

    8 reviews

    4.0

    8 reviews

    Dined 7 days ago

    overall4food5service5ambience3
    The food and the service were both very good. The food came out hot, made to order, with nice flavor. My server was very kind, made some nice recommendations, and was attentive while also giving me plenty of space. I very much appreciated the host as well who kindly accommodated me when I asked to not be seated in the same area as the family/kids birthday gathering. I wasn't a big fan of the drinks selection. Although there was a wide selection - everything was flavored, sugary sweet and/or over-the-top. But if that's you're thing, you'll definitely enjoy it here. The only other thing that didn't land with me was the theme/decor. Felt very much like an adult eating in a place for kids. Would I recommend Sugar Factory to others - definitely. But there are many other restaurants at Foxwoods that have the same high level of food and service that I would feel suit me better personally.

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  8. RachelM

    1 review

    5.0

    1 review

    Dined on May 29, 2023

    overall5food5service5ambience5
    Came here for the first time and have nothing but AMAZING things to say. The service was super fast, food was delicious, the staff was all so nice and could definitely tell they love working there. Definitely will be coming back!

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  9. CTPatrick

    New York Area

    17 reviews

    4.0

    17 reviews

    Dined on May 29, 2023

    overall4food5service4ambience4
    Burgers and the drinks were great. Only drawback is the high prices of some of the drinks. Yes it’s a fun unique drink and meant to be shared, but for almost $50 it’s really expensive. Overall, it’s a fun experience, especially for birthdays.

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  10. JMS25

    New England

    1 review

    5.0

    1 review

    Dined on May 29, 2023

    overall5food4service4ambience5
    Great place for an experience or vibe! Drinks and food super creative.

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  11. OpenTable Diner

    Exclusive

    1 review

    5.0

    1 review

    Dined on May 28, 2023

    overall5food4service5ambience5
    We have a good time the only bad comment it’s the onion rings it’s over cook . Overall we have a good time

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  12. WilliamD

    1 review

    4.0

    1 review

    Dined on May 27, 2023

    overall4food4service5ambience5
    Fun restaurant. As expected at places like this, it is overpriced for what you get. We had a great time though!!

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  13. DonnaB

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on May 27, 2023

    overall5food5service5ambience5
    The food was delicious, the dessert was delicious. I just wish the waitress had told me that my ice cream was meant for 2. I couldn't finish it all but it was delicious..

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  14. MeganC

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on May 27, 2023

    overall3food3service2ambience2
    My husband and I have been there multiple times, and I have to say the first time has been the best. This last time it was so loud that even with us sitting next to each other we could not hold a nice conversation because we could not hear each other. I had the penne Alfredo with shrimp which I had the first time we went and it was just as good as the first time…I cannot say the same for the other dishes I have tried… other than that one, they have been horrible. The service itself is not that great either. Throughout the entire time there you see about 3 to 4 different people. We were checked on ONCE, then didn’t see anyone again until we had to ask someone for the check because we had had enough and just wanted to get out of there.

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  15. Lilleth

    New England

    1 review

    5.0

    1 review

    Dined on May 27, 2023

    overall5food5service5ambience5
    Outstanding service by Angela! Great food. Always consistent.

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  16. OpenTable Diner

    Miami

    1 review

    1.0

    1 review

    Dined on May 22, 2023

    overall1food2service1ambience5
    Probably won’t be back. Rude, forgetful, dry service.

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  17. TatDad

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on May 21, 2023

    overall5food5service5ambience5
    This place is a blast, and their brunch is really good. Definitely give it a try!!

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  18. Dean

    New England

    13 reviews

    vip
    2.0

    13 reviews

    Dined on May 21, 2023

    overall2food2service1ambience3
    We went for breakfast. Our server had an attitude and it wasn’t a very good experience. We received to-go cups for our coffee instead of regular cups, coffee grounds could be found at the bottom of cup, and were told no substitutes, no almond milk (so if you allergic to dairy or lactose intolerant please be aware) We asked for more coffee and thankfully someone brought us a cup and a container of coffee. I wish I kept her name because we had her in the past and she was great. Hostess was also great but we may not return for breakfast in the future. It was a little disappointing to say the least.

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  19. SenaraM

    New England

    3 reviews

    4.0

    3 reviews

    Dined on May 21, 2023

    overall4food4service4ambience4
    Came here for a bachelorette, it was the perfect setting for our large group. It’s busy and very loud, but that wasn’t a bother for us and I feel comes with the experience of dining here. It is pricey compared to other food options, but we also didn’t feel it was overpriced for what you get, especially if you order the fun drinks. Would definitely recommend making a reservation online ahead of time as there was a large line when we arrived and glad we had a slot to avoid waiting in it.

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  20. Kyra

    1 review

    2.0

    1 review

    Dined on May 21, 2023

    overall2food2service1ambience4
    Server was not very attentive. Sat for over 25 minutes after everyone was finished eating waiting for our server to come around with boxes and a dessert menu. Also received the wrong milkshake and was not compensated at all for it. Very disappointing visit.

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  21. OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on May 21, 2023

    overall5food5service5ambience5
    Great service at sugar factory! I called to let them know if be about 15mins late and they saved our reservation spot! Delicious drinks and amazing food, popping atmosphere made our date night awesome!

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  22. OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined on May 20, 2023

    overall2food3service2ambience3
    Enjoyed the energy of the environment but the service had a lot to be desired. When seated by the greeter we were given only one menu for multiple people, and seated at a table that wobbled so much our drinks would have fallen over (we just asked for the table adjacent once it was cleared instead). Then it took about 20+ minutes for a waitress to come over to us. She was a sweetheart, so this isn't necessarily a comment on her as it was extremely busy. My burger was delicious despite being undercooked (ordered medium rare and was definitely rare as the waffle under it was red and bloody). Opted not to complain as it took quite some time for the food to come out, are what I could and took the rest home. My boyfriends pasta was great per his commentary, and our drink was phenomenal as well. Perhaps it may have been a one off night due to being super busy Saturday evening.

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  23. Marie

    1 review

    2.0

    1 review

    Dined on May 20, 2023

    overall2food1service4ambience2
    Glorified Friendly's wasn't anything special. Our waitress was wonderful!

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  24. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 16, 2023

    overall5food5service5ambience5
    Sorry…no time to finish survey but great first time experience all around

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  25. candacez

    1 review

    4.0

    1 review

    Dined on May 14, 2023

    overall4food5service5ambience5
    Everything was amazing until the manager came over to let me know there isn’t a return on the 24k burger that I ordered for my daughters birthday… I ordered it while she wasn’t at the table so it was a surprise and the manager killed it… everything was great except for that… I wish he just pulled one of us aside instead of announcing it to the table… we all were totally surprise with the presentation of everything

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  26. Roxy

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food1service4ambience5
    There was not a lot on the menu to choose from. And the food was not that spectacular.

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  27. ShelleyH

    New York Area

    57 reviews

    vip
    4.0

    57 reviews

    Dined on May 14, 2023

    overall4food4service4ambience4
    I read a lot of reviews and still wanted to go for Mother’s Day before a show. I told my husband to keep his expectations low. Overall we were very happy with the experience. I had the Ginger Chinese Chicken Salad and he had the grilled ham and cheese. We both thought the salad was very good. He said his sandwich was just ok. It’s cute how it comes with a small container of tomato soup for dipping. But he also said that was just ok. We skipped the incredibly overpriced goblet drinks. We were shocked how many people had them! It’s basically a bunch of ice with a little liquid and maybe some dry ice to make it smoky. We were happy to see them at other tables and get the experience. The grand finale was the best part! The Cookie Jar sundae was epic! It was delicious and at $21 actually felt worth the price. Contrary to other reviews, the place was clean and did have real menus, not wrinkled, dirty ones. The service was attentive enough. I would go back, but most likely just for dessert.

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  28. ValerieL

    1 review

    4.0

    1 review

    Dined on May 14, 2023

    overall4food4service2ambience5
    Our server was not very attentive. She kept apologizing that it took so long for her to get back to us but nothing changed

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  29. JosephS

    New England

    8 reviews

    5.0

    8 reviews

    Dined on May 14, 2023

    overall5food5service4ambience5
    Great place for a special occasion. Unique menu and assortment of beverages.

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  30. susanw

    Philadelphia

    2 reviews

    vip
    2.0

    2 reviews

    Dined on May 14, 2023

    overall2food2service2ambience3
    No black tea. How can that happen?? My husbands omelet came out wrong. I needed grape jelly, which arrived 15 minutes later. My husbands omelet came out when I was almost done eating. Not a great experience.

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  31. OpenTable Diner

    New York Area

    8 reviews

    4.0

    8 reviews

    Dined on May 14, 2023

    overall4food4service4ambience4
    I ordered the chicken and waffles which on the menu says comes with maple syrup. However they were served with pancake syrup. For $26 I would expect real maple syrup. Otherwise great service and the food was delicious, good drinks, and a fun atmosphere.

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  32. ChristineK

    1 review

    5.0

    1 review

    Dined on May 13, 2023

    overall5food5service5ambience5
    My daughter went with three of her 15 year old friends. They had a great time!

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  33. DavidB

    1 review

    5.0

    1 review

    Dined on May 13, 2023

    overall5food5service5ambience5
    Great experience. Would like to try other meals and drinks.

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  34. TammyG

    1 review

    5.0

    1 review

    Dined on May 13, 2023

    overall5food5service5ambience3
    We went for my daughter's birthday after hearing a friend rave about the milkshakes. We had a great time. Our waitress was very friendly and sweet. The food was better than expected. The presentation of the drinks and desserts was the best part. Totally wow. Worth it just for that though, like I said, the meals we got were quite good - better than we expected. The one downfall is the price. That's a wow too. But worth it for a bday or other big celebration.

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  35. GrossedOut

    1 review

    1.0

    1 review

    Dined on May 13, 2023

    overall1food2service3ambience2
    Drove an hour and half - had reservations at 3, however they took us early at 2pm which was nice. The waitress was nice. The food was ok. Out of 6 items ordered 3 were good and the other 3 were not. This is the drop off - the gnats buzzing around us was utterly disgusting. Spent most of the time focusing on where they would land next - trying to keep them from flying onto our overpriced food. The second thing - the bathroom was horrendous. All 3 stalls were open however each toilet had stuff floating in it. The garbage was overflowed, the floor was disgusting - the sinks were filthy. I was hoping the staff maybe used a different bathroom which was hopefully cleaner thus reflecting the possible cleanliness of the kitchen but as that thought ended, a waitress walked in and chose the nastiest stall. If your food is overpriced due to the nostalgia - ok, but at the very least, can I dine without swatting flys from my food and use a restroom that doesn’t look like one at grand central terminal ??? I would pass. Unless you’re just going for one of their overpriced drinks and moving it right along - there are better options.

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  36. PatriceT

    1 review

    3.0

    1 review

    Dined on May 13, 2023

    overall3food1service4ambience4
    Food was not good. Everything is priced really high and not good quality. Beautiful atmosphere and awesome drink menu. One and done experience 😍

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  37. MiaK

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on May 13, 2023

    overall4food5service5ambience5
    Fun place to eat. Food was very good. LARGE portions. Went for brunch and had leftovers for later. Staff was very nice. A bit pricey but it's inside a casino, the price tag is going to reflect that. Overall it was good though! Don't forget to use your casino rewards card if you have any rewards cash on it.

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  38. BannetS

    1 review

    4.0

    1 review

    Dined on May 12, 2023

    overall4food4service5ambience5
    Good experience for a celebration with a lot of people

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  39. OpenTable Diner

    New England

    5 reviews

    4.0

    5 reviews

    Dined on May 12, 2023

    overall4food3service5ambience3
    Definitely a hyped up place. Food was pretty decent. Certain prices are extremely high. $40 for a fish bowl drink

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  40. MarkG

    New England

    3 reviews

    4.0

    3 reviews

    Dined on May 12, 2023

    overall4food4service3ambience3
    Food was good. Service was meh…seems very pricey for some dry ice in your drink. I went for bang for the buck there. But a virgin almost same price. Ambience was definitely hip hop and very loud. Nice view. Good for once in a lifetime but definitely not a repeat restaurant for me.

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily

FAQs

Sugar Factory - Foxwoods offers takeout which you can order by calling the restaurant at (860) 312-7847.

Sugar Factory - Foxwoods is rated 4.2 stars by 4530 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 74 times today
Google Map for Sugar Factory - Foxwoods

350 Trolley Line Blvd, Mashantucket, CT 06338

Additional information

  • Cross street

    Located directly on the Grand Pequot Casino Floor across from DraftKings.

  • Neighborhood

    Foxwoods

  • Hours of operation

    Restaurant Mon–Thu 11:00 am–10:30 pm Sat 9:00 am–1:30 am Sun 9:00 am–10:30 pm Breakfast Sat, Sun 9:00 am–2:00 pm Retail Store Mon–Thu 11:00 am–10:00 pm Sat 10:30 am–12:30 am Sun 10:30 am–10:00 pm

  • Cuisines

    Contemporary American, Burgers, Steak

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    Hotel Parking

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Full Bar, Happy Hour, Late Night, Non-Smoking, Takeout, View, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (860) 312-7847

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any and every occasion.Please email Foxwoodsevents@sugarfactory.com for all private event inquiries and for reservations of 11 or more guests.

  • Private party contact

    Private Event Coordinator: (860) 312-7847

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