Sugar Factory - Foxwoods

4.0
1170 reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
Contemporary American
This celebrity gathering spot treats guests to a one-of-a-kind experience serving upscale dining classics from brunch to late-night ranging from decadent crepes to flavorful milkshakes, gourmet burgers and more. Signature treats include a number of celebrity-endorsed Couture Pops, smoking Goblet Drinks and candy infused cocktails. The retail section will offer a selection of the company’s signature treats andmerchandise, including the world-famous Couture Pops. After dinner, guests will want to stay long into the night to enjoy the innovative cocktails, top hits dance music, and lively social scene.
Dining Style
Casual Dining
icon/ic_cuisineCreated with Sketch.
Cuisines
Contemporary American, Burgers, Steak
icon/ic_clockCreated with Sketch.
Hours of operation
Cafe
Monday - Thursday 10a-11p
Friday 9a-1a
Saturday 9a-1a
Sunday 9a-11p

Restaurant
Mon 11a-11p
Tue 11a-11p
Wed 11a-11p
Thur 11a-11p
Fri 11a-2a
Sat 9a-2a
Sun 9a-11p
icon/ic_phoneCreated with Sketch.
Phone number
(860) 312-7847
icon/ic_new_windowCreated with Sketch.
icon/ic_paymentCreated with Sketch.
Payment options
AMEX, Discover, MasterCard, Visa
icon/ic_dress_codeCreated with Sketch.
Dress code
Business Casual
Open Google Maps
icon/ic_locationCreated with Sketch.
icon/ic_neighborhoodCreated with Sketch.
Neighborhood
Additional
Bar Dining, Beer, Cocktails, Full Bar, Private Room, View, Wine
What 1170 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.8
food
4.0
service
4.2
ambience
3.3
value
Noise · Moderate
80% of people would recommend it to a friend
5
4
3
2
1
Sort by
Newest
Filters
KP
1 review
3.0Dined 3 days ago
Overall 3food 3service 2ambience 3

Way overpriced! 8:30 reservation - waited an additional hour! Drinks had barely any alcohol!!

30th birthday for my daughter. Very disappointed!!

Report
Helpful
KL
1 review
2.0Dined on September 8, 2018
Overall 2food 2service 3ambience 3

The ambiance was good; a little loud and lively but tolerable. My meal was not very tasty at all (I had the salmon) and I was extremely disappointed in our drink. We tried one of the large drinks and not only was it overpriced, but half of the drink was frozen and we couldn't even enjoy it. I would probably go again and try something different but I wasn't that impressed for my first time there.

Report
Helpful
PR
New York Area
1 review
5.0Dined on September 8, 2018
Overall 5food 5service 5ambience 5

It was a very nice experience. We went for my daughters birthday. She was so excited. It was a bit pricey though for people on a budget.

Report
Helpful
c
New England
1 review
2.0Dined on September 4, 2018
Overall 2food 1service 1ambience 2

Would only recommend for ice cream. Salads were horrible and not represented as pictured.

Report
Helpful
TG
New York Area
8 reviews
4.0Dined on September 3, 2018
Overall 4food 4service 4ambience 3

Fun place good food at Foxwoods. Family friendly with ok kids menus

Report
Helpful
WP
New York Area
1 review
4.0Dined on September 3, 2018
Overall 4food 3service 5ambience 5

Great place, our waiter Brunson was very pleasant and friendly!

Report
Helpful
OT
New England
1 review
3.0Dined on September 2, 2018
Overall 3food 3service 3ambience 3

Burger was good. Onion rings just ok. Drinks expensive. Goblets very sweet. peanut Butter martini very good. Banana split was fair. Missing bananas. Want d kids to experiences the cool drinks. They enjoyed it. But can’t say we would go again. Drinks are not worth $25.

Report
Helpful
OT
1 review
1.0Dined on September 2, 2018
Overall 1food 2service 1ambience 2

We picked the Sugar Factory because it was my Sisters Birthday. Made a reservation a week prior. I put I would like a cake brought to the table to surprise her. When I checked in with the hostess, which was the Manager, she told me they don’t have cakes, just slices, which I said was fine. But never told me I had to order it and failed to mention it to our waitress. So we get seated, have our $36 drinks, and our overpriced average food. Waitress was not overly friendly. At the end of our meal she just gave us the check. My brother in law and fiancé were just looking at each other wondering where the cake was. We asked the waitress and she said she was never advised. She apologized but that wasn’t enough. She never offered to bring a piece for the mistake that was made. I asked for the Manager. She was so RUDE! She was blaming me for not ordering the slice of cake and was so disrespectful. Again instead of saying she was sorry and just bring a piece of cake to the table, she continued to argue and blame me. I was getting so upset. I couldn’t believe how she was handling the situation. She literally RUINED my Sisters birthday. And didn’t care! I will NEVER go back. Don’t waste your Money people.

Report
Helpful
CC
1 review
4.0Dined on September 2, 2018
Overall 4food 4service 3ambience 4

My hubby and I went over Labor Day Weekend for the first time, we had heard of The Sugar Factory and had been wanting to go.. It was great, we had a good time, the restaurant is decorated so fancy ..love the specialty drinks. The food was good. If you want to go make a reservation, the line/wait really gets long the later it gets/evening. We went mid afternoon but made a reservation anyways to be safe. Everything looked so good. We will make the trip out again to visit. Before we left we stopped in and sat at the bar to have one more drink and chatted with the bartender..she was very nice.

Report
Helpful
OR
1 review
4.0Dined on September 2, 2018
Overall 4food 5service 4ambience 5

The food is great but I think the non alcoholic drinks are overpriced

Report
Helpful
CC
1 review
5.0Dined on September 2, 2018
Overall 5food 4service 5ambience 5

We took our daughter and 6 friends for lunch for her 13th birthday. They had the best time. They loved their drinks which they shared because they are soooo big. My husband and I shared the Mai Tai, highly recommended! They ordered everything from the sliders to burgers to fettuccine Alfredo. Desserts were the sundaes which are great for a group. The service was excellent a big shout out to Angela she was amazing. We would highly recommend the Sugar Factory for a special occasion anytime!!!!

Report
Helpful
MG
Tallahassee
2 reviews
5.0Dined on September 2, 2018
Overall 5food 4service 5ambience 5

We had a great time ! Amazing desserts and a fun atmosphere !!!!

Report
Helpful
OT
1 review
2.0Dined on September 1, 2018
Overall 2food 4service 1ambience 4

We’ve been to the Sugar Factory many times, each time we’ve enjoyed the experience, food, and atmosphere. However, this time, while the food and atmosphere were fine - our server (Frank) was not very good.

Report
Helpful
SP
1 review
3.0Dined on August 31, 2018
Overall 3food 1service 5ambience 4

Good place for a special occasion. Although the drinks were amazing, I think $25 for a drink with no alcohol in it is a little much. If I went back I would just go for cocktails or dessert and not eat. The food was not very good at all.

Report
Helpful
CC
1 review
3.0Dined on August 29, 2018
Overall 3food 4service 2ambience 5

The food was delicious and our waiter was great but they had an alternate waitress bring us he drinks and she spilled 120 ounces of alcoholic beverages on my 7yr old son for his birthday. Also spilled all over our appetizers and ruined my sisters dress as well.

Report
Helpful
JB
1 review
5.0Dined on August 29, 2018
Overall 5food 5service 5ambience 5

This restaurant was a great experience. I saw it advertised online and couldn't wait to go! The drinks are a little pricey but well worth it. Not somewhere we could afford to dine at regularly but a perfect choice for a special occasion! We will absolutely be back. Looking forward to visiting other locations.

Report
Helpful
BB
1 review
5.0Dined on August 28, 2018
Overall 5food 5service 5ambience 5

Amazing experience at sugar it was my second time going and it was just as great totally recommend for a birthday or a get together or juts to have a great time super cool experience!!!

Report
Helpful
a
New York Area
1 review
5.0Dined on August 28, 2018
Overall 5food 5service 5ambience 5

We had a blast

Report
Helpful
SB
New York Area
4 reviews
5.0Dined on August 27, 2018
Overall 5food 4service 5ambience 5

Food was good but pricey. Drink was so much fun, however they should offer a smaller version. Much too large for 2 & expensive

Report
Helpful
AR
1 review
3.0Dined on August 27, 2018
Overall 3food 5service 5ambience 2

Food and service was amazing just wish the music.wasnt so loud. It was deafening couldn't hear the person sitting right next to me. Very overwhelming when going to a new place

Report
Helpful
JM
1 review
5.0Dined on August 26, 2018
Overall 5food 4service 5ambience 4

Food was very good but prices are high for what you get. The service was great!

Report
Helpful
CM
1 review
5.0Dined on August 26, 2018
Overall 5food 5service 4ambience 5

This place was awesome!! My only thing is that the food came out 5 minutes after our appetizers and we were not done yet. Great place for a birthday for sure!!

Report
Helpful
CA
1 review
1.0Dined on August 26, 2018
Overall 1food 1service 1ambience 1

2nd time here in a few weeks the customer service sucks!!!!

Report
Helpful
OT
New England
2 reviews
1.0Dined on August 26, 2018
Overall 1food 1service 3ambience 3

Went for anniversary cocktail. The Goblet berry drink was so sweet you couldn’t drink it. Cost 36.00 for one drink! Awful

Report
Helpful
s
New England
1 review
2.0Dined on August 25, 2018
Overall 2food 2service 1ambience 3

The food was not good at all, and the service was even worse. We ordered an appetizer and one of the extremely expensive drinks. The drink was full of more ice than actual drink, and the waitress we had was very moody. She didn't say hello or seem very happy to be at her job. She never came back to ask if we needed anything else. The only time she did come back, she took our plate of food away before we were even finished eating it. Then I got the bill and saw the drink we ordered was $45.. absolutely ludicrous for a glass that had mostly ice in it and barely any alcohol. I will never go back.

Report
Helpful
MZ
1 review
5.0Dined on August 25, 2018
Overall 5food 3service 4ambience 4

Super cute decor, but very over priced because the food is just ok.

Report
Helpful
MB
New York Area
2 reviews
5.0Dined on August 23, 2018
Overall 5food 5service 5ambience 5

The service was exceptional service.i had two tables, one of 9 and one of three. We were both happy with our servers.

Report
Helpful
S
1 review
5.0Dined on August 23, 2018
Overall 5food 4service 5ambience 5

Love Sugar Factory! So much fun and a great menu! Service was prompt and staff was very nice.

Report
Helpful
MC
New York Area
1 review
3.0Dined on August 21, 2018
Overall 3food 3service 4ambience 3

It was a longer waiting time for similar food if ordered from other restaurants. Otherwise the food was good and servings were worth its value

Report
Helpful
F
Miami
13 reviews
5.0Dined on August 21, 2018
Overall 5food 5service 5ambience 5

What a unique and memorable dining experience. It's expensive, but it was one of the highlights of our summer. Drinks are $17-25, but so unique and worth it! Service is impeccable!

Report
Helpful
KA
1 review
4.0Dined on August 20, 2018
Overall 4food 4service 5ambience 5

We had a great time, the music was fun and the ambience was vibrant. Menu is huge with lots of fun things for kids! Prices are high for what you get but it was worth it for the kids smiles!

Report
Helpful
OT
Washington DC
1 review
5.0Dined on August 19, 2018
Overall 5food 5service 5ambience 5

great food

Report
Helpful
S
New York Area
1 review
5.0Dined on August 18, 2018
Overall 5food 5service 5ambience 5

I loved everything about Sugar Factory! I loved the atmosphere and the waitress I had was so friendly and so nice. The food and drinks are so amazing! I’ll for sure be going back in the near future.

Report
Helpful
T
1 review
4.0Dined on August 10, 2018
Overall 4food 4service 4ambience 4

Nothing addtl for my bday like free dessert free drink nothing half off for bday no balloon nothing a little pricey as well

Report
Helpful
AR
1 review
5.0Dined on August 7, 2018
Overall 5food 5service 5ambience 5

This was my first time at the sugar factory for my 21st birthday with a table of 8 people and it was so fun! Great service, the restaurant wasn’t too loud although there were other people there for birthdays as well. Definitely will be returning to this location.

Report
Helpful
PG
1 review
1.0Dined on August 6, 2018
Overall 1food 1service 4ambience 2

Way too expensive for what we got. Pasta meals and hamburgers shouldn’t cost me $400. Very disappointed

Report
Helpful
j
1 review
5.0Dined on August 5, 2018
Overall 5food 5service 5ambience 5

I loved every minute of my dining experience. The french toast was phenomenal and my peanut butter cup martini was out of this world, it was like drinking a peanut butter cup. I look forward to going back in the very near future. The prices are a little up there, but you get what you pay for.

Report
Helpful
OT
New York Area
2 reviews
5.0Dined on August 5, 2018
Overall 5food 5service 5ambience 5

Great fun experience for all ages. Highly recommended.

Report
Helpful
RR
1 review
3.0Dined on August 5, 2018
Overall 3food 2service 2ambience 4

Place was fun looking, but massively expensive! Food was not great, not very tasty. Waitress ordered the wrong burger for my son, which then he had to watch us all eat while they spent 30 minutes cooking him a new burger, then the burger wasn't comped off the bill, bad customer service if you ask me!
If you go, just get the drinks; alcoholic or shakes. We will definitely go back just cause I want to try one of those shakes! But skip the food, eat somewhere else!

Report
Helpful
HH
1 review
1.0Dined on August 5, 2018
Overall 1food 2service 1ambience 1

A little disappointing. Made a reservation for friends 21st at exactly midnight (we had done this the previous year as well) also called ahead to make sure it was allowed. Got our table waitress said happy birthday, took order and then came back to say she had checked w/ management and my friend could not be served. When we spoke to management and explained we did the same thing last year and called ahead she said it didn't matter and made no effort of any compensation. We had driven 3 hours and called ahead so to not even be offered anything was rude. Unprofessional.

Report
Helpful
1
2
3
30

Tweets by Sugar Factory - Foxwoods