Sugar Factory - Foxwoods

Sugar Factory - Foxwoods reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Cristen

   Greater Boston8 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was delicious and the portion were very large, large enough to split or take home for left overs. I had the Sugar Factory turkey club and it was so delicious and flavorful. I got my chocolate fix with the fried oreo shake (it was a cookies and cream shake). It was a little loud in there but I could still hear my friend and carry on our conversation. I felt like we were forgotten about by our server once or twice but he was friendly and professional.
   

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2. B

   Becca

   New York City4 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   We were seated right by the standby line and it’s completely open to the casino areas so it was very very loud on top of it being normally loud inside. Food took a while, but it was also very busy 
   

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3. A

   Amanda

   Richmond1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   While I didn’t go in expecting Michelin star food, this felt like ordering at an airport restaurant with the food showing up 10 mins later and warm at best. Food was good but didn’t seem hot or fresh. They’re a very busy place and while the waitress was very good, but it still felt like in and out fast as they can. My biggest complaint was the table and chairs. There was a layer of grease across the table and even worse across the floor that had the table and chairs sliding with the slightest touch. The tables wobbled on top of it all causing my kids to argue the entire meal on who was leaning too hard on it. It’s a great place in theory but lacks attention to detail to make it worth the cost. Even my kids don’t want to go back.
   

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4. E

   ELDA

   Atlantic City13 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We celebrated my daughter’s 13th birthday at Sugar Factory, and it was absolutely amazing! From the moment we arrived, the staff was friendly and accommodating—they even sat us exactly where we requested, which made the experience feel even more special. The decor is vibrant and aesthetically pleasing—perfect for fun photos and a festive atmosphere. The highlight of the night was definitely the King Kong Sundae celebration. It’s a must-have! Over-the-top, delicious, and such a fun experience for a birthday—it truly made the night unforgettable. We had an incredible time and couldn’t have picked a better place to celebrate this special milestone. Highly recommend for birthdays or any sweet celebration!
   

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5. K

   Kelly

   Connecticut1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Amanda was absolutely awesome and all of our food, drinks and milkshakes were delicious.
   

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6. n

   natalie

   New York City9 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Waitress was not as attentive. No silver wear and I had to wait as my Caesar salad was sitting there . The food was not as good as it normally was . We had to send back my daughters chicken as it was hard and not what she expected. I normally always have a good experience however for my bridal dinner it was terrible
   

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7. E

   Erin

   Connecticut2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very impressed with the staff. There were two women taking care of the entire dining room, serving and preparing drinks. They were very organized, attentive and quick to seat, greet, take orders, deliver drinks and food. They were very efficient and friendly. The food was good and the check was delivered and cashed out promptly. Overall a great experience.
   

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8. J

   Jaime

   Greater Boston1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Waitress was super attentive and friendly! Made sure we had refills and checked in periodically. The food was just ok, the dessert was good, just too much. But that’s the point it suppose. Overall 8/10 due to the service and experience
   

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9. J

   Jeffrey

   New York City2 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Food is chain restaurant quality, but even food from chilis beats this place. Service was nice and friendly. Music was too loud for 6 pm on a Sunday. 3/5
   

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10. l

    lisa

    New York City6 reviews

    5.0

    Dined on April 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and ambiance! Fun food to choose from.
    

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