Sugar Factory - Foxwoods
The place is great for families and offers mostly traditional fare at expected hotel/resort pricing. The crazy drinks and deserts are definitely favorites.
A little expensive but was worth the crazy drinks with lollipops and candy sticking out of it. My grand dtr had the crazy milkshake for her birthday. She was so excited and was worth the $19 milkshake with cotton candy and candy necklace in it. Along with chocolate down the glass with skittles on it. We were all blown away. Also the food was great. Definitely worth going there if you have something special to celebrate or not
Ambiance is great, and the service was good, but the food sucked and was over priced
We love going here annually for my wife and my joint birthday with kids. Drinks and appetizers, don’t bother with main dishes. To much amazing food!
Great menu, great drinks, exciting environment; however, you will hear staff sing happy birthday to guests roughly 20 times over the course of your meal- including flashing of all restaurant lights. It’s absolutely maddening and disrupting, and makes me not want to come back nor recommend to come here unless you are celebrating your birthday as well.
Had a great time and the service was perfect from the hostess to our waitstaff
We had a great time. The food was delicious and so were the drinks.
We brought our 2 grandsons there for lunch. Everything was amazing. They both loved their milkshakes and sliders. Thank you for a truly wonderful experience.
The food and drinks taste really good. Our waiter was the nicest ever. Carols is your guy at Foxwoods Sugar Factory. We will be back again soon❤️
I went there for my birthday with a few friends, the service was very slow and it really wasn't that busy. They brought 1/2 of the tables food out first then the 2nd half about 10 to 15 minutes later, so the people served first were trying to wait to eat until the other food was brought out, which we told them to go ahead and eat. I mean the drinks were good, the food was ok I get that it is a "novelty" place because of the drinks and all, but I did expect the service, food and overall experience to be better.
It’s a fun place to eat however if you’re looking for a quiet place to eat this is not your restaurant. Also the food is over priced and mediocre
The Sugar Factory is an experience!!! The food choices are numerous and the drinks are pieces of art! Both are delicious!
The food was a bit greasy and of course sugary. I didn’t feel so well after eating it. 😬 Additionally the seats were ripped up and while the restaurant was cute, it could definitely use some repairs.
We were celebrating my daughters birthday. After dinner we informed our waitress we had a bday at our table & asked if we needed to buy a dessert to hv them sing Happy Birthday to her & she informed us we did not. We were expecting the ‘big show’ birthday singing with the lights, music & singing & all we got was 2 waitresses singing Happy Bday with a rice Krispy treat. When we questioned why we did not get the other kind of bday wish as the other tables received she then informed us it would of cost $20 which I would of pd if I was told about it!!
We purchased the non-alcoholic specialty drinks that come in a goblet for each child. The drinks smoked & bubbled for a good while. The kids got to go cups for their drinks. When my daughter emptied out her drink into her cup there was a slushy substance at the bottom that was part of the drink that she ate. We did NOT realize this was actually DRY ICE! A few minutes later she started to feel nauseous, light headed, stomach pains, she was having difficulty swallowing, dry mouth, her hands were ice cold to touch, her lips were loosing their color & she started to shiver & her teeth started to chatter. We were upfront about to leave & the lady was telling us we couldn’t stand up front if she was going to be sick. I immediately explained to her the severity of the situation & explained we needed help. I assume it was the mngr who then came to assist us. My daughter was then transported to a local hospital via an ambulance. Due to excess gas showing up in her stomach from an X-ray taken we then had to transport her to Children’s Hospital where she underwent an Endoscopy in the morning to make sure she didn’t hv any further damage.
Thank God besides her esophagus being red she didn’t hv any further damage.
No one ever gave us any warning to NOT drink the Dry Ice which was at the bottom of the drink!! This needs to be taken seriously as the next time the outcome may not be as great!!!!!!
Food and staff where excellent !!!
Terrible experience. Would never go back there again.
GREAT service, restaurant was extremely clean and fun. Definitely worth the experience, prices are a bit much, expected due to Location, but still too expensive.
Super fun experience! Over priced but worth it for a fun birthday celebration. The food is fine, desserts are great, drinks are amazing!!!
One of my favorite restaurant/experiences to this day. From Las Vegas to Foxwoods Casino CT locations, it is always a great time at Sugar Factory! For a restaurant that could get by simply on the visual stimulation/presentation of their drinks and food, the quality of food is still top notch! Cant wait to return!
Took my friend for his birthday. The server was welcoming and attentive. Our drinks were delicious as was our food. I just wish there added more than 5 shrimp to our pasta. Lol other than that everything was great
Great experience! Anytime we can get a chance to head out to CT, we always go to Sugar Factory. Great food! Absolutely amazing drinks! Drool worth Mac n’ Cheese pops!
Keep up the great work!
Great time for my daughter’s birthday! Service was superior!
Very disappointed in the service. This was my 30th birthday we had a table of 9. I called early in the week to see if the entire party needed to be there in order to be seated as I had a hair appointment at the spa and I was concerned my guests would be waiting and if they could sit at least they could start with a drink or appetizer if I was a couple minutes late. I was told there would be no issues and I would not need to reschedule as long as someone was there to hold the table. Well the very rude hostess refused to let my husband and guests sit even though he explained this to her and also told her he would like to set up the table with some decorations. He had to ask for the manager to get involved in order for her to change her tune. She wasn’t any different when I arrived I was completely ignored as I obviously looked for my party I then asked her where they were seated and she just pointed to the back and said down there at which point I just had to wander around looking for my party. Our waitress seemed like she was having a bad day she never cracked a smile once the entire night. Overall they need to improve on customer relations in my opinion.
Amazing atmosphere and unbelievably friendly and comfortable staff, and delicious food
We had a little hiccup with our food but it was quickly taken care of. My daughter had an amazing time and a great birthday.
Very cute restaurant! We had the pleasure of having Frank as our waiter. He was great! The drinks were fun to watch and enjoy. We were seat near the window to a beautiful scenery. Overall it was a wonderful experience.
Fun atmosphere! The service was great! Food came out so quickly! The drinks with the dry ice effect are amazing!
Place is amazing, went twice in a month for birthday celebrations.
Food was delicious, highly recommend it
Loved everything about this place, our waiter was the best
Most of our group food arrived lukewarm.
A $35 chicken overdone. Charged for 2 drinks. Never ordered the 2nd.
Fun place lots of young people.
Delicious and fun! Great atmosphere . Cant wait to go again. Music was great. Upbeat
Great party place!! The food was so so, the drinks were amazing but expensive, but they were so fun so it didn’t matter! We would definitely come back!
The waitress was extremely nice and friendly. The environment was great, but my lobster arrived cold which was very disappointing
Always great food & drinks!!
It was enjoyable
Very expensive especially for kids occasions it adds up!
Food is extremely overpriced dessert is crappy. Only good thing is the drinks, if you get them without booze
Food was amazingly good and hot and portions were beyond reasonable. Service was outstanding
The lights were down a little too low. Everyone around us was using their flashlight on their phone to read the menu. Great food and delicious desserts.