Sugar Factory - Foxwoods

4.3
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1893 Reviews
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$30 and under
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Contemporary American
This celebrity gathering spot treats guests to a one-of-a-kind experience serving upscale dining classics from brunch to late-night ranging from decadent crepes to flavorful milkshakes, gourmet burgers and more. Signature treats include a number of celebrity-endorsed Couture Pops, smoking Goblet Drinks and candy infused cocktails. The retail section will offer a selection of the company’s signature treats andmerchandise, including the world-famous Couture Pops. After dinner, guests will want to stay long into the night to enjoy the innovative cocktails, top hits dance music, and lively social scene.
What 1893 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.1
food
4.3
service
4.4
ambience
3.6
value
Noise · Moderate
81% of people would recommend it to a friend
5
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SS
1 review
Dined 2 days ago
Overall 5food 4service 5ambience 4

The place is great for families and offers mostly traditional fare at expected hotel/resort pricing. The crazy drinks and deserts are definitely favorites.

NP
1 review
Dined 2 days ago
Overall 5food 5service 5ambience 5

A little expensive but was worth the crazy drinks with lollipops and candy sticking out of it. My grand dtr had the crazy milkshake for her birthday. She was so excited and was worth the $19 milkshake with cotton candy and candy necklace in it. Along with chocolate down the glass with skittles on it. We were all blown away. Also the food was great. Definitely worth going there if you have something special to celebrate or not

CM
1 review
Dined 2 days ago
Overall 2food 1service 3ambience 3

Ambiance is great, and the service was good, but the food sucked and was over priced

CT
Las Vegas
7 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

We love going here annually for my wife and my joint birthday with kids. Drinks and appetizers, don’t bother with main dishes. To much amazing food!

OT
Las Vegas
1 review
Dined 3 days ago
Overall 4food 4service 5ambience 2

Great menu, great drinks, exciting environment; however, you will hear staff sing happy birthday to guests roughly 20 times over the course of your meal- including flashing of all restaurant lights. It’s absolutely maddening and disrupting, and makes me not want to come back nor recommend to come here unless you are celebrating your birthday as well.

c
Pittsburgh
2 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

Had a great time and the service was perfect from the hostess to our waitstaff

DS
1 review
Dined 3 days ago
Overall 4food 4service 3ambience 5

We had a great time. The food was delicious and so were the drinks.

BN
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

We brought our 2 grandsons there for lunch. Everything was amazing. They both loved their milkshakes and sliders. Thank you for a truly wonderful experience.

E
New England
9 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

The food and drinks taste really good. Our waiter was the nicest ever. Carols is your guy at Foxwoods Sugar Factory. We will be back again soon❤️

GM
1 review
Dined on October 12, 2019
Overall 2food 2service 2ambience 2

I went there for my birthday with a few friends, the service was very slow and it really wasn't that busy. They brought 1/2 of the tables food out first then the 2nd half about 10 to 15 minutes later, so the people served first were trying to wait to eat until the other food was brought out, which we told them to go ahead and eat. I mean the drinks were good, the food was ok I get that it is a "novelty" place because of the drinks and all, but I did expect the service, food and overall experience to be better.

KP
1 review
Dined on October 12, 2019
Overall 3food 3service 5ambience 4

It’s a fun place to eat however if you’re looking for a quiet place to eat this is not your restaurant. Also the food is over priced and mediocre

CM
New England
3 reviews
Dined on October 12, 2019
Overall 5food 5service 5ambience 5

The Sugar Factory is an experience!!! The food choices are numerous and the drinks are pieces of art! Both are delicious!

OT
1 review
Dined on October 8, 2019
Overall 2food 2service 4ambience 2

The food was a bit greasy and of course sugary. I didn’t feel so well after eating it. 😬 Additionally the seats were ripped up and while the restaurant was cute, it could definitely use some repairs.

A
New York Area
1 review
Dined on October 5, 2019
Overall 1food 2service 2ambience 3

We were celebrating my daughters birthday. After dinner we informed our waitress we had a bday at our table & asked if we needed to buy a dessert to hv them sing Happy Birthday to her & she informed us we did not. We were expecting the ‘big show’ birthday singing with the lights, music & singing & all we got was 2 waitresses singing Happy Bday with a rice Krispy treat. When we questioned why we did not get the other kind of bday wish as the other tables received she then informed us it would of cost $20 which I would of pd if I was told about it!!
We purchased the non-alcoholic specialty drinks that come in a goblet for each child. The drinks smoked & bubbled for a good while. The kids got to go cups for their drinks. When my daughter emptied out her drink into her cup there was a slushy substance at the bottom that was part of the drink that she ate. We did NOT realize this was actually DRY ICE! A few minutes later she started to feel nauseous, light headed, stomach pains, she was having difficulty swallowing, dry mouth, her hands were ice cold to touch, her lips were loosing their color & she started to shiver & her teeth started to chatter. We were upfront about to leave & the lady was telling us we couldn’t stand up front if she was going to be sick. I immediately explained to her the severity of the situation & explained we needed help. I assume it was the mngr who then came to assist us. My daughter was then transported to a local hospital via an ambulance. Due to excess gas showing up in her stomach from an X-ray taken we then had to transport her to Children’s Hospital where she underwent an Endoscopy in the morning to make sure she didn’t hv any further damage.
Thank God besides her esophagus being red she didn’t hv any further damage.
No one ever gave us any warning to NOT drink the Dry Ice which was at the bottom of the drink!! This needs to be taken seriously as the next time the outcome may not be as great!!!!!!

A
New York Area
1 review
Dined on October 5, 2019
Overall 5food 5service 5ambience 5

Food and staff where excellent !!!

BM
1 review
Dined on October 1, 2019
Overall 1food 1service 1ambience 1

Terrible experience. Would never go back there again.

SA
1 review
Dined on September 29, 2019
Overall 4food 4service 5ambience 5

GREAT service, restaurant was extremely clean and fun. Definitely worth the experience, prices are a bit much, expected due to Location, but still too expensive.

TV
New England
1 review
Dined on September 28, 2019
Overall 5food 3service 3ambience 5

Super fun experience! Over priced but worth it for a fun birthday celebration. The food is fine, desserts are great, drinks are amazing!!!

AI
Las Vegas
1 review
Dined on September 24, 2019
Overall 5food 5service 5ambience 5

One of my favorite restaurant/experiences to this day. From Las Vegas to Foxwoods Casino CT locations, it is always a great time at Sugar Factory! For a restaurant that could get by simply on the visual stimulation/presentation of their drinks and food, the quality of food is still top notch! Cant wait to return!

J
New York Area
12 reviews
Dined on September 22, 2019
Overall 5food 5service 5ambience 5

Took my friend for his birthday. The server was welcoming and attentive. Our drinks were delicious as was our food. I just wish there added more than 5 shrimp to our pasta. Lol other than that everything was great

OT
New England
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

Great experience! Anytime we can get a chance to head out to CT, we always go to Sugar Factory. Great food! Absolutely amazing drinks! Drool worth Mac n’ Cheese pops!

Keep up the great work!

TG
New York Area
2 reviews
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

Great time for my daughter’s birthday! Service was superior!

SP
1 review
Dined on September 21, 2019
Overall 2food 5service 1ambience 3

Very disappointed in the service. This was my 30th birthday we had a table of 9. I called early in the week to see if the entire party needed to be there in order to be seated as I had a hair appointment at the spa and I was concerned my guests would be waiting and if they could sit at least they could start with a drink or appetizer if I was a couple minutes late. I was told there would be no issues and I would not need to reschedule as long as someone was there to hold the table. Well the very rude hostess refused to let my husband and guests sit even though he explained this to her and also told her he would like to set up the table with some decorations. He had to ask for the manager to get involved in order for her to change her tune. She wasn’t any different when I arrived I was completely ignored as I obviously looked for my party I then asked her where they were seated and she just pointed to the back and said down there at which point I just had to wander around looking for my party. Our waitress seemed like she was having a bad day she never cracked a smile once the entire night. Overall they need to improve on customer relations in my opinion.

JJ
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

Amazing atmosphere and unbelievably friendly and comfortable staff, and delicious food

JM
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

We had a little hiccup with our food but it was quickly taken care of. My daughter had an amazing time and a great birthday.

RO
1 review
Dined on September 21, 2019
Overall 5food 3service 5ambience 5

Very cute restaurant! We had the pleasure of having Frank as our waiter. He was great! The drinks were fun to watch and enjoy. We were seat near the window to a beautiful scenery. Overall it was a wonderful experience.

GM
New York Area
1 review
Dined on September 20, 2019
Overall 5food 5service 5ambience 5

Fun atmosphere! The service was great! Food came out so quickly! The drinks with the dry ice effect are amazing!

P
New England
9 reviews
Dined on September 15, 2019
Overall 5food 5service 5ambience 5

Place is amazing, went twice in a month for birthday celebrations.
Food was delicious, highly recommend it

P
New England
9 reviews
Dined on September 15, 2019
Overall 5food 5service 5ambience 5

Loved everything about this place, our waiter was the best

OT
1 review
Dined on September 14, 2019
Overall 3food 2service 4ambience 5

Most of our group food arrived lukewarm.
A $35 chicken overdone. Charged for 2 drinks. Never ordered the 2nd.

P
Las Vegas
5 reviews
Dined on September 7, 2019
Overall 4food 3service 3ambience 4

Fun place lots of young people.

CR
1 review
Dined on September 7, 2019
Overall 5food 5service 5ambience 5

Delicious and fun! Great atmosphere . Cant wait to go again. Music was great. Upbeat

JD
1 review
Dined on September 7, 2019
Overall 5food 3service 5ambience 5

Great party place!! The food was so so, the drinks were amazing but expensive, but they were so fun so it didn’t matter! We would definitely come back!

LT
1 review
Dined on September 6, 2019
Overall 3food 2service 5ambience 5

The waitress was extremely nice and friendly. The environment was great, but my lobster arrived cold which was very disappointing

DM
New York Area
16 reviews
Dined on September 3, 2019
Overall 5food 5service 4ambience 4

Always great food & drinks!!

C
New England
1 review
Dined on September 2, 2019
Overall 5food 5service 4ambience 4

It was enjoyable

OT
New York Area
4 reviews
Dined on September 2, 2019
Overall 3food 2service 5ambience 3

Very expensive especially for kids occasions it adds up!

EG
1 review
Dined on September 1, 2019
Overall 2food 1service 2ambience 3

Food is extremely overpriced dessert is crappy. Only good thing is the drinks, if you get them without booze

JM
1 review
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

Food was amazingly good and hot and portions were beyond reasonable. Service was outstanding

MG
New England
8 reviews
Dined on August 30, 2019
Overall 5food 5service 5ambience 4

The lights were down a little too low. Everyone around us was using their flashlight on their phone to read the menu. Great food and delicious desserts.

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