Sugar Factory - Detroit

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1. ZZ

   ZZILL

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   overall1food1service1ambience2

   Our reservation was at 4:15 pm. Our table of 4 consisted of 2 adults and 2 small children (which includes an infant). One of which was to celebrate her 7th birthday. We did received one meal at 5:40 p.m. and the other at 6:00 p.m. which was a SALAD. No, the restaurant was not crowded, the service was slow and awful! I ended up not receiving my meal and the manager indicated he would remove it from the bill... remove what from the bill... I did not receive any food!

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2. PB

   PorchiaB

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food4service5ambience5

   I truly enjoyed the food and drinks. The ambience was very nice. The wait time was a little lengthy but it was 10 birthdays including ours but it was ok.. Will be back soon.

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3. M

   Margaret

   Detroit

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food2service2ambience2

   Way too expensive! They add on an additional 30% to your bill. Did not get our drinks until after we finished dinner. Service was slow, food took a while to get and the music was way too loud for me.

   Report
4. NN

   NikitaN

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Service was great! Food came out in a timely manner as well!

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5. LG

   LameciaG

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service4ambience5

   Our hot chocolate was room temperature. It was three entrees didn't come out the same time. Very beautiful place and friendly staff.

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6. C

   Christina

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   The service was stellar! Onas was our server and he was awesome! He surely is great with people and attentive. He made sure our son enjoyed his birthday experience and gave a great milk shake recommendation and ensured our food was brought to us in a timely fashion! Thank you Sugar Factory for having him onboard! He makes Detroit look GREAT!! Also thank you to Troy who came by to check on us and say hello! He worked in unison with Onas to deliver the best experience ever!!

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7. OT

   OpenTable Diner

   Detroit

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food2service5ambience5

   The customer service was good only thing I did not like was the long wait time even if you have a reservation. I waiting over 20 -30 minutes past my reservation. My food was not hot it was lukewarm.

   Report
8. J

   Jonny

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food3service3ambience3

   Tip is included beware of that. When the server came and show us the bill he just show us the amount. Their is no receipt unless you ask for it.

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9. V

   Vegas

   Detroit

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   This restaurant is an entire experience. You should be prepared to take it all in! Waiter was great. So much fun! Manager checked in with us.

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10. OT

    OpenTable Diner

    Detroit

    7 reviews

    vip
    1.0

    7 reviews

    Dined 3 days ago

    overall1food1service1ambience2

    I have been to 3 sugar factories in different states, and this is by far the worst one I have ever been to. The bathrooms were very dirty. The handles to the sink were broke. There was no paper towels and toilet paper all over the floor. The overall appearance of the restaurant was very dirty. The the waiter that I had was not attentive at all forgot to bring napkins and other condiments . She kept saying she was sorry and she will go get them, and just never came back . My son had a piece of hair in his water, and it was like they didn’t even care. They just switched out to a different cup. This sugar factory is making other sugar factories look bad, and I hope that they close it down soon. If you want to experience the sugar factory, I do not recommend you do it here in Detroit go to Chicago or elsewhere skip the sugar factory in Detroit trust me. I understand that we are behind instead because of the pandemic but as an owner or a manager if you notice that the people in your establishment are bringing it down especially if it is a brand new place there is a need to step in and higher new people. My only reason for coming to the sugar factory was so my son can experience it because I had such a great experience out of town so many times, but this experience really just blew me. Idk maybe it was a busy Sunday but it is has left me with a horrible impression, and I will not be returning.

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11. TK

    TanyaK

    Detroit

    3 reviews

    3.0

    3 reviews

    Dined 3 days ago

    overall3food3service2ambience4

    Beware the bill already includes the tip which isn't mentioned by the hostess or waitstaff. Service was slow. Other tables got served before ours even though my party for four was seated sooner. Prices were very high for kids shakes and meals. Higher than the adult meals depending on what you ordered. Atmosphere was fun and lively. It was a "one and done" kind of visit for us. Fun for kids to do something different but don't plan on returning.

    Report
12. KK

    KarenK

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5

    Went for a Birthday celebration, I wanted something over the top and I was not disappointed, my granddaughter loved it.

    Report
13. L

    Lynn

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food1service3ambience4

    Believe everyone when they say only go there to get the drinks because the food was not good AT ALL

    Report
14. TW

    TWestbrook

    Detroit

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food1service4ambience3

    Food was underwhelming especially for the price. Our server was great. Ambiance what mildly satisfying. Service charge was unexpected and obnoxious!

    Report
15. LT

    LaTonyaT

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined 4 days ago

    overall2food2service1ambience3

    It was three at our table, we ordered our drinks and food at the same time. Our food came out first, it was okay,I had the Turkey Burger, my daughter had black bean Burger, and cousin had the sugar factory Burger.. we was not impressed, still no drinks.. we was told the bar was backed up... finally my daughters drink arrived,15 mins later my drink arrived, then maybe 10 mins later my cousin's drink came. The drinks, for the price were very weak. Service was very slow, food was okay.. however,I don't have to go back. I will say I've been to the Sugar factory in Orlando Florida, and they were very good.. detroit needs to get it together. I want to really give a good rating, but right now I can't.

    Report
16. D

    Desy

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food4service5ambience5

    Good chicken and waffle. Portions were huge definitely worth the money.

    Report
17. CH

    ChalaH

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    Exceptional customer service , beautiful ambiance & amazing drinks! Onas, our waiter was a gem and beyond stellar during our experience. He was well knowledgeable of the menu and drink choices. He was attentive and service was without delay. This was an amazing experience and the service was outstanding.

    Report
18. BH

    BrentH

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food3service2ambience2

    Geared for a young crowd,mature people would not like this place

    Report
19. RC

    RhondaC

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food4service5ambience5

    The ambiance was nice, food was good but COLD my waiter Donna was nice and helpful other staff was nice as well.

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20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Our Daughter had a great time for her 9th birthday and her waitress Jess was great !!!!!

    Report
21. CC

    ColleenC

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service5ambience4

    We took our kids for a fun Christmas surprise. They absolutely loved the Sugar Factory. It’s a very lively and fun place. The Mac and cheese pops were our favorite.

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22. SM

    ShanealM

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food4service5ambience5

    Aaron was absolutely amazing. Great server who made my experience much better!

    Report
23. TP

    TrineiceP

    Detroit

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food1service1ambience1

    I wouldn’t recommend for a family. Vulgar music is played. The food wasn’t hot because the whole staff was to busy singing happy birthday and doing dance routines a million times which made my bun soggy. The drinks were sour. Over priced, no changing table in the restroom. Just bad

    Report
24. QT

    QuiraT

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food3service2ambience2

    I was seated at a good time, but our waiter had to wait on several tables which made us have to wait a long time for drinks and food. The food wasn’t hot it was cold, but it wasn’t bad. The alcoholic drinks taste like non-alcoholic drinks. The music gets really loud and you have to yell across the table to place your order. Also I was overcharged tremendously, after they kept sending food to our table that wasn’t ordered that we would then reject and we were still charged for it. Tone down the dancing and partying and try to deliver a better service then entertaining

    Report
25. RG

    RosalyndG

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined 6 days ago

    overall4food4service5ambience5

    I had a great experience. Jess was my server. She was excellent!

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26. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Amazing service and kate the server was number 1. My daughters loved it..

    Report
27. KK

    KKLL

    1 review

    2.0

    1 review

    Dined on November 29, 2022

    overall2food1service4ambience4

    Our server, Evan, was wonderful! The food was not good and way overpriced in my opinion. I would have given it 1 star overall if not for Evan's pleasant personality and professionalism.

    Report
28. SH

    SonjaH

    1 review

    5.0

    1 review

    Dined on November 29, 2022

    overall5food4service5ambience4

    When doing the King Kong sundae dim the lights. This would be better.

    Report
29. S

    Silvana

    Detroit

    1 review

    4.0

    1 review

    Dined on November 28, 2022

    overall4food4service4ambience5

    Took my daughter for her 12th birthday. Such a cute atmosphere and the drinks were so good! My son wants to go for his birthday.

    Report
30. B

    jazzmynB

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on November 28, 2022

    overall5food3service5ambience5

    I celebrated my birthday and it was amazing

    Report
31. S

    Sarah

    1 review

    1.0

    1 review

    Dined on November 28, 2022

    overall1food1service3ambience1

    We came in and our table had nothing set up on it. They sat my group of 4 on a table that fits 8 and were seperating and setting up the tables as we were eating. They brought our food and we had to ask for silverware to eat with because they didn’t provide any. The cheesecake was not good at all and the cookie skillet came rock hard and cold. The hot coffees came cold as well. The plates and everything were plastic which made everything feel cheap… which doesn’t align with the price. This was not worth it at all!

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32. BK

    BravoKid

    Detroit

    1 review

    3.0

    1 review

    Dined on November 28, 2022

    overall3food2service5ambience5

    Ordered a burger which was fair. I think this will be a situation where you order new things each time you dine for different experiences! Focus more on sugary milkshakes/drinks than food and you’ll be good!

    Report
33. B

    Brittany

    1 review

    2.0

    1 review

    Dined on November 27, 2022

    overall2food1service3ambience1

    Food was okay. They were out of a lot of items. Service was good. Overall not the greatest experience

    Report
34. c

    cindyk

    1 review

    2.0

    1 review

    Dined on November 27, 2022

    overall2food2service3ambience2

    They didn't have a few of the drinks, and what the did have cost a fortune. We didn't eat because we read the reviews ahead of time. The tables had leftover that had barely been touched. No one around us looked like they liked their food. I really don't see this place lasting long here.

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35. OT

    OpenTable Diner

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on November 26, 2022

    overall3food4service2ambience4

    The food was pretty decent and ambiance was good. They really need to work on time management and customer service. I had a 5pm reservation and was not seated until close to 6pm. When I got to the restaurant around 4:45 the hostess whom was wearing everything she felt in her face informed me to come check in at 5pm. So once 5pm came I went back and there still wasn't a table available. I really feel there should be a time limit at the tables because of the high traffic they have. Its ok to limit guests to a certain amount of time to keep the flow going. Overall, with improvements on these items the restaurant will be amazing.

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36. E

    Eternity

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on November 26, 2022

    overall3food1service5ambience5

    The drinks were great, the atmosphere is fun. The quality of the food doesn’t match the price

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37. KW

    KimberlyW

    Detroit

    1 review

    1.0

    1 review

    Dined on November 26, 2022

    overall1food1service1ambience2

    Grumpy staff, a wait with empty tables, food quality was poor and it was expensive! We ordered one nonalcoholic punch bowl drink ($30 for juice) and the fondue. Fondue was consistency of hot cocoa but it wasn’t hot at all. Cakes that came with were dry. Delivered to table without silverware.

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38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 26, 2022

    overall5food5service3ambience5

    The food was delicious & the options were unique. The table assigned had a window view to Campus Martius & the Ice Skating Rink. I would definitely patronize the establishment again.

    Report
39. S

    Serviceplz

    Detroit

    4 reviews

    1.0

    4 reviews

    Dined on November 26, 2022

    overall1food2service2ambience2

    Overpriced - poor service - less than average food quality

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40. OT

    OpenTable Diner

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on November 26, 2022

    overall3food3service3ambience3

    There were some hiccups but overall it was ok. The food was okay. We attended brunch. I was given the wrong omelet. Entrees were brought out one at a time and far apart. But they did good for being short staffed. They waitresses were nice. But I would give it another try.

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