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Sugar Factory - Detroit, Detroit, MI

Sugar Factory - Detroit

3.4
3.4
570 Reviews
$30 and under
American
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2 people

7:00 PM


Booked 148 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Hours of operation

    Mon–Fri 11:00 am–11:00 pm Sat, Sun 10:00 am–11:00 pm

  • Phone number

    (947) 219-0700

  • Dress code

    Smart Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    our Private Dining Coordinator: (855) 518-1286

What 570 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.4
3.4 based on recent ratings
  • 3.3Food
  • 3.5Service
  • 3.9Ambience
  • 3.1Value

NoiseEnergetic

Loved For

  • Detroit / Eastern Michigan

    Most Booked

  • Detroit

    Kid-friendly

  • Detroit

    Most Booked

Sort by

Filters

  1. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined 1 day ago

    overall1food1service1ambience1
    Don’t ever go here ever again I wish I could get refunded. Cannot beleive that place is even an establishment.
  2. RB

    RochelleB

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food1service5ambience2
    No complaints as far as the people, vibes or customer service. It was just the food was very bland! Taste like they put very little to NONE when it came to seasoning the food. I have been too Sugar Factory in Miami & Chicago and my experience here at home in Detroit was by far the worst.
  3. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food1service1ambience2
    Food wasn’t good. Customer service was worse. The rumors are true.
  4. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    I really enjoyed myself with my family
  5. KJ

    KierraJ

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food1service1ambience1
    Worst experience of my life. The service was horrible!!!!!
  6. CD

    ChrisD

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food1service1ambience1
    Never going bad we left without Completing our dinner we went for my daughter’s fourth birthday had the worst experience this place needs to shut down
  7. SB

    SallyB

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food2service1ambience1
    Worst dining experience! The hostess who “greeted” us was rude and wouldn’t even address a guest until the actual reservation time. The Manager woman looked absolutely miserable …like she would rather be anywhere but there. We waited 15 minutes to get checked in for our reservation, another 10 for a table and then another 10 for our waiter. We finally ordered drinks ONLY and then proceeded to wait another 45 minutes. Spoke to a different Manager who didn’t seem interested in helping either. After waiting almost an hour and a half total, we finally cancelled our order. Other guests did as well. NO ONE SEEMED TO CARE!! It was really bizarre…guests frustrated and leaving and not one staff person seemed to care or try to do anything differently. Detroit has so many gems and this isn’t one. I will be surprised if it stays open.
  8. CB

    ComelliaB

    Detroit

    6 reviews

    3.0

    6 reviews

    Dined 2 days ago

    overall3food5service3ambience1
    The food was excellent. The ambiance was not good at all. The decor was not as up beat as the other Sugar Factory that I have visited.
  9. CG

    ClarissaG

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food3service4ambience3
    My reservation was at 6:30 and we were seated at 6:45. We didn't eat 8pm. We left at 8:45.
  10. T

    Tripletmom99

    Detroit

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food3service5ambience4
    Took my husband for a Birthday dinner. Food was good, the place was nice. The service was very good. My problem was when the bill came, and I noticed there was a 20% MANDATORY service fee added on to my bill. Understand I tip accordingly. More if the service was outstanding, but when does a company decide that a Gratuity is mandatory? For that one reason, I will not be returning to this place again (Detroit location). The manager did state that the company does this so that the help gets 17% and the company gets 3%.
  11. LB

    LeroyB

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food4service5ambience5
    The bartender Chelly is the best🎉🎉 she is very knowledgeable about the menu & makes the best Drinks🎉🎉
  12. MD

    MissDee

    1 review

    4.0

    1 review

    Dined 3 days ago

    overall4food4service5ambience5
    I visited the restaurant around 12:30pm with my 4 year old son. The restaurant wasn't crowded at all. The noise level and overall atmosphere was cool. Food overall was decent...i ordered a turkey burger, which was delicious, and chicken tenders for my son, which were just ok. Our waitress, Chelly, was very nice, smiled alot, was attentive, and made good convo with me and my son. On my next visit, I'll be sure to visit her at the bar for drinks, without my kiddo, lol!
  13. OT

    OpenTable Diner

    Detroit

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food3service3ambience4
    My daughter absolutely loved her birthday song and dance. The drinks were good. Food took a while to come out, but was good. They ran out of carry out boxes which was a bummer. But over all it was a good experience. Will definitely be going back.
  14. ZZ

    ZZILL

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined 4 days ago

    overall1food1service1ambience2
    Our reservation was at 4:15 pm. Our table of 4 consisted of 2 adults and 2 small children (which includes an infant). One of which was to celebrate her 7th birthday. We did received one meal at 5:40 p.m. and the other at 6:00 p.m. which was a SALAD. No, the restaurant was not crowded, the service was slow and awful! I ended up not receiving my meal and the manager indicated he would remove it from the bill... remove what from the bill... I did not receive any food!
  15. PB

    PorchiaB

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food4service5ambience5
    I truly enjoyed the food and drinks. The ambience was very nice. The wait time was a little lengthy but it was 10 birthdays including ours but it was ok.. Will be back soon.
  16. M

    Margaret

    Detroit

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food2service2ambience2
    Way too expensive! They add on an additional 30% to your bill. Did not get our drinks until after we finished dinner. Service was slow, food took a while to get and the music was way too loud for me.
  17. NN

    NikitaN

    Detroit

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Service was great! Food came out in a timely manner as well!
  18. LG

    LameciaG

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service4ambience5
    Our hot chocolate was room temperature. It was three entrees didn't come out the same time. Very beautiful place and friendly staff.
  19. C

    Christina

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined 5 days ago

    overall5food5service5ambience5
    The service was stellar! Onas was our server and he was awesome! He surely is great with people and attentive. He made sure our son enjoyed his birthday experience and gave a great milk shake recommendation and ensured our food was brought to us in a timely fashion! Thank you Sugar Factory for having him onboard! He makes Detroit look GREAT!! Also thank you to Troy who came by to check on us and say hello! He worked in unison with Onas to deliver the best experience ever!!
  20. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food2service5ambience5
    The customer service was good only thing I did not like was the long wait time even if you have a reservation. I waiting over 20 -30 minutes past my reservation. My food was not hot it was lukewarm.
  21. J

    Jonny

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food3service3ambience3
    Tip is included beware of that. When the server came and show us the bill he just show us the amount. Their is no receipt unless you ask for it.
  22. V

    Vegas

    Detroit

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    This restaurant is an entire experience. You should be prepared to take it all in! Waiter was great. So much fun! Manager checked in with us.
  23. OT

    OpenTable Diner

    Detroit

    7 reviews

    vip
    1.0

    7 reviews

    Dined 6 days ago

    overall1food1service1ambience2
    I have been to 3 sugar factories in different states, and this is by far the worst one I have ever been to. The bathrooms were very dirty. The handles to the sink were broke. There was no paper towels and toilet paper all over the floor. The overall appearance of the restaurant was very dirty. The the waiter that I had was not attentive at all forgot to bring napkins and other condiments . She kept saying she was sorry and she will go get them, and just never came back . My son had a piece of hair in his water, and it was like they didn’t even care. They just switched out to a different cup. This sugar factory is making other sugar factories look bad, and I hope that they close it down soon. If you want to experience the sugar factory, I do not recommend you do it here in Detroit go to Chicago or elsewhere skip the sugar factory in Detroit trust me. I understand that we are behind instead because of the pandemic but as an owner or a manager if you notice that the people in your establishment are bringing it down especially if it is a brand new place there is a need to step in and higher new people. My only reason for coming to the sugar factory was so my son can experience it because I had such a great experience out of town so many times, but this experience really just blew me. Idk maybe it was a busy Sunday but it is has left me with a horrible impression, and I will not be returning.
  24. TK

    TanyaK

    Detroit

    3 reviews

    3.0

    3 reviews

    Dined 6 days ago

    overall3food3service2ambience4
    Beware the bill already includes the tip which isn't mentioned by the hostess or waitstaff. Service was slow. Other tables got served before ours even though my party for four was seated sooner. Prices were very high for kids shakes and meals. Higher than the adult meals depending on what you ordered. Atmosphere was fun and lively. It was a "one and done" kind of visit for us. Fun for kids to do something different but don't plan on returning.
  25. KK

    KarenK

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Went for a Birthday celebration, I wanted something over the top and I was not disappointed, my granddaughter loved it.
  26. L

    Lynn

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food1service3ambience4
    Believe everyone when they say only go there to get the drinks because the food was not good AT ALL
  27. TW

    TWestbrook

    Detroit

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food1service4ambience3
    Food was underwhelming especially for the price. Our server was great. Ambiance what mildly satisfying. Service charge was unexpected and obnoxious!
  28. LT

    LaTonyaT

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    overall2food2service1ambience3
    It was three at our table, we ordered our drinks and food at the same time. Our food came out first, it was okay,I had the Turkey Burger, my daughter had black bean Burger, and cousin had the sugar factory Burger.. we was not impressed, still no drinks.. we was told the bar was backed up... finally my daughters drink arrived,15 mins later my drink arrived, then maybe 10 mins later my cousin's drink came. The drinks, for the price were very weak. Service was very slow, food was okay.. however,I don't have to go back. I will say I've been to the Sugar factory in Orlando Florida, and they were very good.. detroit needs to get it together. I want to really give a good rating, but right now I can't.
  29. D

    Desy

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service5ambience5
    Good chicken and waffle. Portions were huge definitely worth the money.
  30. CH

    ChalaH

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    Exceptional customer service , beautiful ambiance & amazing drinks! Onas, our waiter was a gem and beyond stellar during our experience. He was well knowledgeable of the menu and drink choices. He was attentive and service was without delay. This was an amazing experience and the service was outstanding.
  31. BH

    BrentH

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food3service2ambience2
    Geared for a young crowd,mature people would not like this place
  32. RC

    RhondaC

    1 review

    5.0

    1 review

    Dined on December 2, 2022

    overall5food4service5ambience5
    The ambiance was nice, food was good but COLD my waiter Donna was nice and helpful other staff was nice as well.
  33. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 2, 2022

    overall5food5service5ambience5
    Our Daughter had a great time for her 9th birthday and her waitress Jess was great !!!!!
  34. CC

    ColleenC

    1 review

    4.0

    1 review

    Dined on December 2, 2022

    overall4food4service5ambience4
    We took our kids for a fun Christmas surprise. They absolutely loved the Sugar Factory. It’s a very lively and fun place. The Mac and cheese pops were our favorite.
  35. SM

    ShanealM

    1 review

    5.0

    1 review

    Dined on December 2, 2022

    overall5food4service5ambience5
    Aaron was absolutely amazing. Great server who made my experience much better!
  36. TP

    TrineiceP

    Detroit

    1 review

    1.0

    1 review

    Dined on December 1, 2022

    overall1food1service1ambience1
    I wouldn’t recommend for a family. Vulgar music is played. The food wasn’t hot because the whole staff was to busy singing happy birthday and doing dance routines a million times which made my bun soggy. The drinks were sour. Over priced, no changing table in the restroom. Just bad
  37. QT

    QuiraT

    1 review

    2.0

    1 review

    Dined on December 1, 2022

    overall2food3service2ambience2
    I was seated at a good time, but our waiter had to wait on several tables which made us have to wait a long time for drinks and food. The food wasn’t hot it was cold, but it wasn’t bad. The alcoholic drinks taste like non-alcoholic drinks. The music gets really loud and you have to yell across the table to place your order. Also I was overcharged tremendously, after they kept sending food to our table that wasn’t ordered that we would then reject and we were still charged for it. Tone down the dancing and partying and try to deliver a better service then entertaining
  38. RG

    RosalyndG

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined on December 1, 2022

    overall4food4service5ambience5
    I had a great experience. Jess was my server. She was excellent!
  39. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on November 30, 2022

    overall5food5service5ambience5
    Amazing service and kate the server was number 1. My daughters loved it..
  40. KK

    KKLL

    1 review

    2.0

    1 review

    Dined on November 29, 2022

    overall2food1service4ambience4
    Our server, Evan, was wonderful! The food was not good and way overpriced in my opinion. I would have given it 1 star overall if not for Evan's pleasant personality and professionalism.

Safety precautions

  • Cleaning & sanitizing

    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily

FAQs

Sugar Factory - Detroit is rated 3.4 stars by 570 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 148 times today
Google Map for Sugar Factory - Detroit

45 Monroe St., Detroit, MI 48226

Additional information

  • Neighborhood

    Detroit

  • Hours of operation

    Mon–Fri 11:00 am–11:00 pm Sat, Sun 10:00 am–11:00 pm

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Weekend Brunch, Wine

  • Phone number

    (947) 219-0700

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    our Private Dining Coordinator: (855) 518-1286

  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Do Not Sell or Share My Personal Information
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