Sugar Factory - Detroit

Sort by

Filters

1. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined today

   overall5food5service5ambience5

   Birthday. It was a very fun experience. Definitely going back. Gotta see Los and Donna. Love their energy

   Report
2. TR

   TRom

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food5service1ambience2

   We were so looking forward to our visit to the Sugar Factory. We had to wait about 15 minutes past our reservation time, even though there was an empty table of 6 ready for us. Once we sat down, it was at least 10 or 15 minutes before anyone came over to greet us. Once the drinks were brought out, it took another half hour before our server took our order. While all this was happening, there were a few servers and someone dressed in a dark blue polo who I assume was some level of manager standing at a bus station drinking Starbucks. By the way, they were out of the French Onion soup my sister tried to order, and can't serve the house salad w o onions. Also, they were out of the alcohol for the smore shake, and when we asked for something like Kaluah or Baileys they don't carry that. The signature cocktails looked fun, but just not what we wanted. Once all the food was delivered, and granted it was delicious, my son's rainbow sliders were not delivered. It took almost a 1/2 an hour after that before my son got his burgers. Our server never came back to check on us. The person who delivered the food was asked to bring pepper, ketchup and syrup but never did. Then, I asked someone standing near the bus station for these items, he said he'd get them, but he walked to wipe a table and still didn't bring the items. Eventually I found a manager to tell him about the missing sliders and he finished taking care of us. No one ever apologized for the poor service. By the way, it was my birthday, but we didn't even stay for the free birthday treat because the whole experience was so negative and drawn out. The waffle breakfast burger and the Sugar Daddy shake are out of this world!!! Ridiculously indulent!!! The food was exceptional, but it was hands down the worst service I had ever received. For that, I wouldn't recommend nor return. Bummer!

   Report
3. SN

   SoniaN

   Detroit

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food4service1ambience4

   The service was awful. Slow and short staffed. Our appetizer came after we were done with our meal.

   Report
4. OT

   OpenTable Diner

   Detroit

   4 reviews

   vip
   3.0

   4 reviews

   Dined 2 days ago

   overall3food2service2ambience3

   The food was not anything better than a cheap chain restaurant, our table was dirty and the chairs filled with crumbs, bathroom door was visually dirty inside and out. Had to ask for the rest of our order as my daughter shake came out after our food and husbands salad came out 20 minutes after his dinner drenched in dressing. Overall way overpriced for the experience and will not be back.

   Report
5. JS

   JulieS

   Detroit

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food2service1ambience4

   Service was horrible and would have been tipped accordingly except they automatically include a 20% tip on the bill. No way did this waiter deserve anywhere near 20%. The only time he was around was to deliver the bill and lingered until it was paid, otherwise he was nowhere to be found. Basic beverages (water, ice tea) came after food delivered (1/2 hour wait, minimum) and still had to be reminded to bring beverages and silverware

   Report
6. JC

   JenniferC

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food3service2ambience1

   For being a newer location this place was very dirty, the wait staff only came to our table 2 times and we had to go to the bar to refill our drinks. We went during week lunch so not crowded but took an hour to get food. Bathrooms were disgusting and there were napkins hanging from the chandeliers. Very disappointing!

   Report
7. RG

   RobertG

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food3service2ambience3

   I was not happy with my experience. I probably won't return. The service was not good. Large parties get better service. The mandatory 20% leaves for the bad service because they will get ripped anyway.

   Report
8. CA

   CashshayA

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food1service2ambience2

   We had a reservation for 3:15 for 3 had to wait additional 30-45 minutes to be seated and Food was burnt and and over cooked and over priced

   Report
9. KW

   KanishaW

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food2service1ambience1

   The waitress was awesome food was ok took to long to get food and beverages came after we finished eating I won't come back was excited at first but was very disappointed in the end

   Report
10. AC

    AngelaC

    Detroit

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food4service1ambience3

    The waitress at the sugar factory was excellent but the service was terrible. We had to wait over an hour to get shakes and food. Was told they was short staff. I will never go back again.

    Report
11. LT

    LeTanyaD

    1 review

    4.0

    1 review

    Dined 3 days ago

    overall4food5service4ambience5

    Food was exceptional! Service kind of slow. Should not have had to wait if made a reservation weeks in advance.

    Report
12. AR

    AshleyR

    Chicago

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food1service1ambience1

    We had the slowest service I’ve ever encountered in a restaurant and none of the staff seemed to care. The food was mediocre and for the name of “the sugar factory “ it was not held to my expectations.

    Report
13. OT

    OpenTable Diner

    Phoenix

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food1service1ambience1

    Really bad service. We left without offering our lunch. Just waited an hour for a $26 milkshake to leave

    Report
14. AC

    AliC

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food4service4ambience3

    The food was very good. The service and ambience was good. The only thing I didn't like was the $20 service charge that was added to my bill for a party of 3.

    Report
15. TM

    TanishaM

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5

    Loved it, food was great and Carlos was the bomb. I'm definitely going back

    Report
16. JR

    JimR

    Detroit

    8 reviews

    vip
    2.0

    8 reviews

    Dined 4 days ago

    overall2food3service1ambience2

    Took over 20 minutes after we got seated for anyone to approach us. The dropped off water and walked away. 10 minutes later the manager (I assume) stopped by and asked if we needed anything. She took our order. About 30 minutes later we got some of our order, but no silverware in the table. Finally got all the food, most was ok, nothing special, especially for the price. Fries were cold and soggy. We got 2 milkshakes, they were the highlight of the meal. Lots of staff walking around, but not serving anyone, or gathered near door to kitchen talking to each other. I don't know why. Not likely to return.

    Report
17. SR

    ShannonR

    Detroit

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    Excellent dinner followed by an even better dessert! We will definitely be back! Lonnie our waiter was awesome, but all the waitstaff would intermittently check on our table even though they were not ours. That’s service!

    Report
18. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service1ambience2

    The service was terrible. The waits were long and the food was just okay.

    Report
19. EJ

    EbonyJ

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food4service5ambience3

    Overall it was an nice experience. My waiter was excellent. However the service was extremely slow. And the less fortunate people walking through the restaurant was a little disturbing, especially for my children. I don’t know if I’ll be revisiting this location. Although my waiter promised me it will be different next time. I don’t know.

    Report
20. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food4service5ambience5

    My wife, our friends and I had a great experience for our first time at the Sugar Factory. We were celebrating our 1ST wedding anniversary and everything was excellent. We had a great time!

    Report
21. MY

    MeshariY

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food3service2ambience3

    Well it was nice but they added someone else receipt to mines. I also paid $33 for the salmon salad and the menu says $21. A lot of the drinks we wanted wasn’t available. But it wasn’t bad but they could do better.

    Report
22. OT

    OpenTable Diner

    Tampa

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food5service3ambience4

    The food and drinks were very good just the service was super slow. There was barely anyone there and still we sat for 40mins before we even got waters. I couldn’t imagine what a busy day or night would look like or how much longer we would wait. Don’t plan on having to be anywhere after you go there because you will be late.

    Report
23. X

    Xandria

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Carlos was the best waiter EVER!! Food was good and the drinks were great.

    Report
24. E

    Enfynite

    Detroit

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food4service5ambience5

    We enjoyed ourselves at the Sugar Factory! We were celebrating a 21st birthday and the entire table had a great time. The severs all made the day very special!

    Report
25. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food1service1ambience1

    First off the parking!!! Even on a Sunday, the parking is crazy! I asked the staff where the nearest parking garage was. They didn't have a clue. Luckily, I found one on the street! This is my first time at the Detroit Location, its alot smaller than other locations. Had reservations still waited an additional 25 mins before being seated near the door! Definitely busy and loud! I ordered the chicken and waffles and the mai tai goblet drink. I didn't care for any of it. I took my 3 year old to the restroom, and she said mommy it's nasty.I had to tell a staff member that the restroom needed cleaning at 230p. That's crazy. The whole vibe was off for ME.

    Report
26. A

    Amelia

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Expensive...Yes! But everything from the attention given by the manager, amazing service from Yahshay, quality of food/drinks and cleanliness of restaurant was top notch. You won't be disappointed.

    Report
27. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food4service5ambience5

    My Daughter had an amazing 15th Birthday dinner celebration! The atmosphere was upbeat and the music was great. Our server was the best!

    Report
28. RM

    RashidaM

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food4service5ambience4

    I really didn’t know what to expect at first going in, but it was a great experience. The energy is very high and the staff is super friendly and fun. I definitely plan on going back and bringing some unsuspecting family and friends with me. The only downside I had was that my daughters paid for One of the five dollar birthday Sparklers for their stepfather and it was never received. I was kind of thinking something got lost in translation so I won’t hold it against them but other than that I really enjoyed my experience and can’t wait for the next time.

    Report
29. A

    Angel

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    My ONLY complaint was how long it took to be seated after checking in the hostess said our table was ready but the kitchen was behind so she couldn’t seat us , which really didn’t make sense but ….Other than that we had a good time , food was amazing! Our server was AMAZING! It was my 3yro bday and she had fun , the staff made it a special experience for her ! I’ll definitely go back !

    Report
30. DM

    DaceM

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food4service5ambience4

    We had a great time celebrating my daughter for her birthday! We would recommend!

    Report
31. RD

    RobinD

    Detroit

    6 reviews

    3.0

    6 reviews

    Dined 7 days ago

    overall3food2service1ambience4

    Food is over priced and comes out very slow, no matter what time you visit. 20% gratuity is automatically assessed. Service is very bad but since they will het their tip they don’t care, the birthday song and dance is very cool to see but other than that it’s an overpriced experience that I will not go back for.

    Report
32. MJ

    MichaelJ

    Phoenix

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service3ambience4

    It was my GF 40th birthday, it took forever for someone to come to our table to even greet us.. Then once we finally were able to order it took 40 mins to get our food. Plus we ordered non alcoholic drinks and they put alcohol in them, the waitress never even asked us which one we wanted, I guess she assumed.. It wasn’t a totally bad experience. The food was good, and the drinks were good after they switched it out..

    Report
33. NT

    NatashaT

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    I brought my mother/daughter for their birthdays and we had a wonderful time. The ambience was great, and the hospitality by Carlos (Big Los) was just what we needed for a perfect dinner. Big Los is the type of employee needed in this day and time. He's a keeper. Thank You Big Los for playing a big role of a perfect birthday. I will definitely be coming back to see you.

    Report
34. M

    Marquita

    Detroit

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    I will most definitely be back!!! Everything was great!!!!

    Report
35. HS

    HeatherS

    Grand Rapids

    6 reviews

    3.0

    6 reviews

    Dined 7 days ago

    overall3food4service3ambience4

    Fun atmosphere and food but WAY overpriced!!! $100 for 2 ppl with 1 drink is ridiculous.

    Report
36. AC

    AleishaC

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Absolutely loved this location ! Service was amazing and quick ! Would definitely return in the future !

    Report
37. OT

    OpenTable Diner

    Detroit

    6 reviews

    5.0

    6 reviews

    Dined on March 24, 2023

    overall5food5service5ambience5

    Everything was wonderful! What a fun place. Can’t wait to go back

    Report
38. F

    Fran

    1 review

    5.0

    1 review

    Dined on March 24, 2023

    overall5food3service5ambience5

    Great atmosphere. Loved our server Osana! Would recommend for a fun night out with family and friends

    Report
39. TC

    TennileC

    Grand Rapids

    1 review

    5.0

    1 review

    Dined on March 24, 2023

    overall5food4service5ambience5

    From start to finish everything was good. We had an excellent waitress. Management rounded and checked on everyone. Sugar Factory is definitely a vibe and we'll definitely be back. No complaints here!

    Report
40. OT

    OpenTable Diner

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined on March 23, 2023

    overall4food3service5ambience4

    We had a party of 6 for a birthday party. Our server Donna was amazing! The selection of food/drinks left much to be desired. This kids selected the goblet drink of their choice, but unfortunately the cotton candy machine was broken. No problem things happen we can select other drinks. We requested the root beer float but also ingredients out of stock. Everything else was fine with the evening, just a bit disappointed that the birthday girl couldn’t get the items she selected. Also we prefer physical menus but there were only two floating around the restaurant which was a bit of a struggle. Overall, we’d return to give the restaurant another chance solely based on the service provided by Donna.

    Report