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Sugar Factory - Detroit, Detroit, MI

Sugar Factory - Detroit

2.7
2.7
1872 Reviews
$31 to $50
American
Guests can expect a one of a kind dining experience at Sugar Factory, with over-the-top entrees, legendary desserts, and Sugar Factory’s famous, celebrity-endorsed smoking candy goblet drinks – plus, photo-worthy decor, and the brand’s signature retail store with floor-to-ceiling candy walls and hundreds of candy options.

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2 people

7:00 PM


Booked 139 times today
Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Phone number
    (947) 219-0700
  • Dress code
    Smart Casual
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    our Private Dining Coordinator: (947) 219-0700

What 1,872 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

2.7
2.7 based on recent ratings
  • 2.7Food
  • 2.8Service
  • 3.3Ambience
  • 2.3Value

NoiseModerate

1,872 Reviews
  1. OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined 1 day ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1
    As a previous reviewer mentioned, the service is atrocious. They charge a 20% mandatory tip so of course the servers stand around dancing….prime spot for a better managed restaurant.

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  2. SheJ

    Milwaukee

    1 review

    2.0

    1 review

    Dined 1 day ago

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 2
    It was an experience I wanted to try. I did, and I won’t do it again. Two drinks, 1 appetizer and 1 meal was almost $200. Not worth it to me.

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  3. Krystal

    Detroit

    1 review

    1.0

    1 review

    Dined 5 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2
    Service was horrible. So horrible the table next to us left without even paying and I dont blame them. It appears they are more focused on their dance routines than if their customers received their orders. We waited quite a while to be seated upon arrival and it was not extremely busy. We waited quite a while for the worst waiter to acknowledge us, and waited quite a while to even receive complimentary water, which arrived in plastic cups. I looked around, other tables had glasses of water. We also had plastic to go silverware while dining in. We ordered and waited so long for a spinach dip appetizer and were never checked on, but watched about 3 birthday presentations full blown routines. The routines were on point, but meanwhile we are starving and waiting for our Dr Pepper and Goblet drink. The goblet finally came about an hour into dining along with our appetizer and we never received our Dr Pepper, it was listed on the bill tho. I ordered Brick chicken with mashed potatoes. The mashed were swimming in a pool of butter and the chicken was dry and overcooked. I waited so long for silverware I began eating with my fingers. We finally asked a diff waitress for silverware and was brought the plastic ware. Every time we saw our waiter he was turning up dancing around the guests, great personality, but customer service is more than that. We were never asked how everything was if we needed anything else, if we wanted dessert, nothing, and upon receiving the bill I understood why. They get automatic gratuity. So while we had a terrible dinner with terrible service and fun entertainment, we had to still had to cough up a 20% gratuity to him when it was not deserved. They dont value service cuz they get tipped automatically. I will not be going back.

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  4. TamikaO

    Detroit

    4 reviews

    4.0

    4 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 3
    3. Service 2
    4. Ambience 5
    Overall it was decent ! They ran out of steak and lobster the waitress was not that attentive but the drinks were awesome

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  5. DaRo

    Detroit

    1 review

    2.0

    1 review

    Dined 7 days ago

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 4
    Waitress was nice, wait was long, food took a long time. I ordered a burger medium and it was over cooked, meat and bread was hard, lettuce was soggy and tasted old. Server did offer a free lollipop for the wait and one of the desert guys went out his way to get me a free coffee. It's worth the experience but I would not recommend going to enjoy a meal.

    1 person found this helpful

  6. TaylorO

    Detroit

    1 review

    3.0

    1 review

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5
    Had a reservation and they didn’t keep to the time I didn’t get seated until 45 min after my reservation and that was me asking 3 times when I’d be seated. Only ordered milkshakes and was there for 3 hours waiting. Service was terrible. Fun atmosphere

    1 person found this helpful

  7. MoniQueD

    Detroit

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    My mother has lupus & RA this was her 1st outing for us birthday in 6 years bc she is always sick. This was the worse experience she had that we had to redo her dinner today. The bathroom men & women was so nasty it could of been shut down, my mom sandwich was so dry and cheese looked old my 5 yr old niece said it was nasty, I only had 1 drink bc the waitress never came back to check on us I had to go to the bar the bartender made me the wrong drink, my son only got half his food by the time the waitress came back it was to give us our check never to see if we got everything which she only came over bc I finally asked for a manager, my cousin had a salmon salad that was dry over all we paid $300 for unseasoned dry food then was told it’s bc they fired the cook the day before. I would never in my life come here again if they focus more on the customers and a little less on dancing maybe it would be better service, cleaner restrooms & better food for the price ppl are paying.

    1 person found this helpful

  8. OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food was delish! Loved the vibe! i had a great little waitress. Grossly overpriced!

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  9. OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The manager, Ashley was so kind to accommodate our reservations despite getting caught in traffic, causing us to be late. Our server, Donna B was amazing!! Donna B was very knowledgeable regarding the menu items, very attentive and helpful!! The establishment was well decorated and fun!!! Our overall experience was excellent and pleasant!! Definitely recommend!!!

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  10. HMcNally

    Detroit

    1 review

    2.0

    1 review

    Dined on February 24, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2
    I will start with the fact the at our bill was comped at 50% and salad removed. The music is loud! Our drinks (2margaritas) took over 20 minutes to come. Our food came out after an hour and 15 minutes. Food was okay (3 burgers and salad). I pulled a hair out of the salad and figured it was mine. Then my daughter pulled a hair out of the salad and it definitely was no one at our tables. When our food came we ordered shakes because we thought it would take forever…it did. We spoke to manager and are thankful they took 1/2 the bill off. But the drinks/food NOT worth the price. We were celebrating my daughter’s 15th birthday to make it all worse.

    1 person found this helpful

  11. CrystalA

    Detroit

    1 review

    5.0

    1 review

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Perfect place for a date night! The food was amazing!

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  12. OpenTable Diner

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined on February 24, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1
    I’m shocked that this restaurant still exists, Detroit has so much more to offer. We have dined at the Orlando restaurant and now the Detroit location , both were terrible. The food was a joke and the drinks were terrible. Never again

    1 person found this helpful

  13. Amanda

    Detroit

    1 review

    1.0

    1 review

    Dined on February 24, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2
    The place was busy so I’ll forgive the slow service but the food quality was terrible and the prices were outrageous. It was worse than school cafeteria food. The shakes were ok but everything else about the experience was subpar.

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  14. MarkeishaE

    Detroit

    1 review

    5.0

    1 review

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food is definitely high, but you pay for what you get. It’s worth every cent. The staff was more than incredible

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  15. Denasia

    Detroit

    1 review

    5.0

    1 review

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5
    My son turned 7 and he had his bday dinner here and he had a ball 🥰✨

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  16. Sioval

    Detroit

    1 review

    1.0

    1 review

    Dined on February 20, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Waited 15 minutes before the waitress came to our table. Food is overpriced and subpar. Never got a refill of my iced tea and the other drink arrived after the meal. Wait staff seemed clueless and uncoordinated. Plus a 20% gratuity is automatically added to all checks.

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  17. OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on February 19, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    This was our first time attending and except for the manager who did her best to make up for our awful experience because of an unskilled and apathetic server. This experience was terrible and disappointing and completely underwhelming. Very sad and unfortunate, especially for the brand and for anyone who might be looking forward to a nice experience.

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  18. JordanB

    Las Vegas

    1 review

    4.0

    1 review

    Dined on February 19, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4
    Food and drinks were amazing it was a bit long of a wait tho it took about 45 min to get our drinks food came out fast though

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  19. MeghanM

    Detroit

    1 review

    2.0

    1 review

    Dined on February 18, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4
    The restaurant itself is decorated cute and fun, the food itself was poor and not wotht the $25 a plate. They lack a children's menu. It took 20 minutes for a server to come to our table, she didn't take a drink order. Kitchen was slow. They played today's rap music very loudly, made conversations impossible to have. The music was not censored nor family friendly. I was disappointed overall for the price and the experience we had. I don't recommend and won't be back.

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  20. ioana

    Detroit

    5 reviews

    3.0

    5 reviews

    Dined on February 18, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4
    The restaurant is cool looking. Decor is top notch. Food is blah. Upscale bar food. Service was meh, just ok. Music was WAY TOO LOUD AND INAPPROPRIATE FOR A FAMILY SETTING.

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  21. AmandaS

    Detroit

    1 review

    3.0

    1 review

    Dined on February 18, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4
    Resturant vibe fun and exciting. Good was good. Service not great, and since 20% is automatically added, they don't mind that fact.

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  22. Abigailp

    Detroit

    1 review

    2.0

    1 review

    Dined on February 18, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2
    Was not happy with the food or service. And the place was not clean.

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  23. Samantha

    Miami

    1 review

    1.0

    1 review

    Dined on February 18, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Honestly - the place is run down. Our table had a broken holden piece that my kids kept kicking. The place felt very dirty. Our plates and silverware had food on them. They got our orders wrong (chocolate milkshare instead of cookie jar, whip cream on the one we asked for no whip cream on, etc.) and they add an automatic 20% on the bill. Every app I asked for wasn’t available and our server was rarely by to check in. I will not be back, it was just overpriced junk in a dirty place.

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  24. AndreaW

    Detroit

    1 review

    1.0

    1 review

    Dined on February 18, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    Went on a Sunday. They were out of Alfredo. Soup. And ranch. ( who knows what else that is just some things we tried to order) order fries that come with ranch drizzled on top and the waitress didn’t let us know until the food came out which she stated then “yeah we ran out last night it was a busy weekend” if she would have told us before hand we would have changed the child’s order. She waited to take our drink orders with our food orders so it took forever to get speciality drinks. She forgot one of hot chocolates. We originally made reservations for two tables of 5 but they were able to put us together which was awesome but also added an automatic tip. Which our whole table had worked in the service industry which is fine but you could tell the waitress did not care about her quality due to this. Even upon paying the receipt didn’t even have a spot to add a tip. Our reservations were 1 we were sat at 125 and didn’t got of there until after 3. Place wasn’t busy at all. Our waitress was no where to be found. Food came out randomly and not even close to one another. Food was poor. Order the rainbow sliders and all the buns were hard as a rock. Also menu prices were completely different than receipt prices. Everything had a $2 up charge on receipt.

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  25. Goodgame

    Detroit

    1 review

    1.0

    1 review

    Dined on February 18, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    The food was cold and we sat for 15 min waiting for silver ware I ordered drinks and my ice melts before my drink arrived yes they brought cups of ice without the drink first then bring the drink 39 min later I will not be back horrible service for my bill to be 380.00

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  26. Amanda

    Detroit

    1 review

    1.0

    1 review

    Dined on February 18, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2
    Don’t waste your time and money. There are 100 other restaurants to eat at in Detroit that have better food, faster service, and lower prices. The restaurant was so loud I couldn’t even have a conversation with my friends, or speak with the waitstaff because they kept dropping what they were doing to twerk in the middle of dinner. Our food took 2 hours to get to our table, it was cold, and nothing better than I could have made myself at home. Not only that but it was so expensive, and nothing special, just marinera sauce with noodles and cheese. They screwed up my friends order, and served her shrimp instead of chicken which she is allergic too. She couldn’t ever eat her dinner after it was corrected because it would have taken another 2 hours to arrive. Overall I feel like I paid for chef boyardee flavor and a headache.

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  27. Justine

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on February 17, 2024

    1. Overall 5
    2. Food 2
    3. Service 5
    4. Ambience 5
    Rhianna was my server. She was amazing and the crew!!! They made my baby birthday dinner one to remember!

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  28. MHICKS

    Louisville

    1 review

    4.0

    1 review

    Dined on February 17, 2024

    1. Overall 4
    2. Food 1
    3. Service 2
    4. Ambience 5
    If you are just going for entertainment, I would recommend. The drinks are good but expensive. The food is nasty and dry! Also, be prepared to wait. It took over 2 hours from when we orders until we actually received our food. And when we did receive it, it was dry as if it had been sitting under a heat lamp for quite some time. Not sure if the waiter forgot because he was busy with the dancing/entertainment or what.

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  29. VeronicaS

    Detroit

    1 review

    1.0

    1 review

    Dined on February 17, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 5
    I drove an hour to go to this resturant so excited my best friends and mine birthday. We had reservations at 6 weren't sat till after 630 then took of 25 minutes to get greeted at our table. Then we ordered mac and cheese pops they were freezing cold sent them back got another set and still cold in the middle. I got a steak fajita barely any steak for 28 dollars couldn't even bite into the tortilla so i couldn't even make fajitas. My best friends pasta had the tiniest bites of chicken foe a 38bdollar pasta. The food was horrible the service was slow. They were overly crammed in the resturant. The music was louder than a club personally not a kid friendly place w the music they play. Usually when food gets sent back a manager checks on the table never once checked on us. And for everyone's birthday they turned the lights down and did a big song literally we were getting up to leave and our waitress barely sang happy birthday. So one of the worst experiences I have ever had anywhere

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  30. GroguS

    Detroit

    1 review

    2.0

    1 review

    Dined on February 17, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 1
    Overpriced for mediocre food. If going, only go for the sweets hence the name.

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  31. T2202

    Detroit

    1 review

    1.0

    1 review

    Dined on February 17, 2024

    1. Overall 1
    2. Food 2
    3. Service 5
    4. Ambience 1
    Our waitress was incredible. We will not be back though. I felt like I was in a night club with my 6- and 9-year-old. The music was so loud I couldn't hear myself think let alone try to enjoy. We ordered the bare minimum to get out of there as quickly as possible.

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  32. OpenTable Diner

    Charlotte

    1 review

    1.0

    1 review

    Dined on February 17, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Do not waste your time or money on this garbage place

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  33. Nahh

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on February 17, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2
    Food and drinks are overpriced for the size you receive. Servers bump your table and chairs walking between the tight space. Servers wearing sweatpants. Husband’s chicken sandwich was lukewarm and we had to wait 45 minutes to receive it. Music was so loud, it felt like we were at a club. They automatically add the tip to the bill. Probably because they know the service is so slow and overall poor that the servers wouldn’t make money otherwise. Our server came to take our order and give us our check, that was all. Kitchen staff brought us our meals. If you enjoy your seat getting bumped every minute or so as people walk by, mediocre food, club atmosphere, and poor service then you’ll love this place.

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  34. AngelaM

    New Orleans

    1 review

    3.0

    1 review

    Dined on February 17, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4
    The place looked atheistically pleasing but the music was too loud. The food is mediocre at best and for the prices I expected better. Skip the goblet drinks, although they are fun and pretty, at $47 is a rip off. It was a goblet full of ice and little drink. Spend that kind of money somewhere else that actually serves high class food for high class prices.

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  35. clarenceg

    Detroit

    1 review

    1.0

    1 review

    Dined on February 17, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3
    Our party of 3 had reservations and when seated waited 20 mins before I went and asked 2 separate staff members if they knew who our server was. Once our order was taken we were disappointed in the quality of the food and would not recommend Sugar Factory.

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  36. MikeE

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined on February 16, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Awful service. We sat for 15 minutes just waiting for a server once we sat down. The place was so chaotic and loud that we couldn’t stand to just sit there so we just got up and left. Walked right by the hostess that seated us and she could’ve cared less. I do not recommend this terrible place unless you have about 5 kids that you want to take out in public and get them jacked up on sugar. Ridiculous.

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  37. JustHonest

    Detroit

    1 review

    1.0

    1 review

    Dined on February 16, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    Definitely over hyped. Looks like a baby shower and for the price the food should be better. The desserts are ok.

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  38. OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on February 15, 2024

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 1
    poor service, uncleanly, over priced for poor quality, and menu prices misprinted

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  39. OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything was as expected! Our waiter Onas was amazing!

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  40. BrunoC

    Detroit

    1 review

    1.0

    1 review

    Dined on February 15, 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 3
    Why in the world is a normal cheeseburger 30 dollars? It offers basic coney food items, but at fancy restaurants rates. The waitress was slow and not very helpful, but I doubt she has a need to be when an automatic 20% tip is thrown onto the bill. The music was louder than that of a nightclub. The atmosphere was cute, but not enough to equal out the experience had. I honestly can’t see a reason to ever come here.

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Safety precautions

  • Cleaning & sanitizing

    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily

FAQs

Sugar Factory - Detroit is rated 2.7 stars by 1872 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 139 times today
Google Map for Sugar Factory - Detroit

45 Monroe St., Detroit, MI 48226

Additional information

  • Neighborhood
    Detroit
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    None
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Weekend Brunch, Wine
  • Phone number
    (947) 219-0700
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    our Private Dining Coordinator: (947) 219-0700
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