Sugar Factory - Detroit

Sugar Factory - Detroit reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nay

   Unspecified1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   It was alright. Very cute scenery but they were unstaffed and out of a lot of things when I went and it was only 12pm. Very over priced and overrated so I would never go again but depending on the day it could be a different experience as far as service and low supplies.
   

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2. K

   Krysta

   Chicago1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Overall it was the wort experience I’ve had at dinner. Was there for over an hour & didn’t get drinks & never took our order.
   

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3. B

   Becky

   Detroit1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sugar Factory Detroit has not been kept up. Many things broken and in disrepair. Things were dirty. Service was very slow and not friendly at all. Music was so loud you couldn't hear the person across the table from you. Honestly looked like they were going or should be going out of business.
   

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4. M

   Malika

   Atlanta2 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible ! I won't be back !!!!!!!!!!!!!!!!!!!!!!!
   

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5. j

   jaycie

   Detroit1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   It might be best to go during the morning after 7pm it seems like they run out of everything
   

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6. J

   Jessica

   Pittsburgh1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was good, but the service not so much. The waiter forgot a meal. Then brought out the wrong meal. Service was very slow. The restaurant ran out of several items and drinks. And to top it off, the bill was incorrect.
   

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7. D

   Danielle

   Detroit1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   DO NOT GO THERE! The restaurant is filthy. The bathrooms were disgusting. The food was mediocre and definitely not worth half of what you paid for it. None of the three neon light signs worked so you couldn’t even get a cute picture. The white walls had fingerprints and scuff marks all over them and need to be cleaned or repainted. They also had plastic stickers on them for maybe where things used to be hanging but it looks so tacky. I also was celebrating my birthday there and did not get any type of birthday recognition, even though my friend I went with told him it was my birthday and it was also in the reservation that it was my birthday, but two other people at the restaurant got happy birthday sung to them, and they brought out their dessert with some kind of a sparkling candle 
   

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8. S

   Samantha

   Orlando1 review

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Went to have dinner here on Easter and was seated but no waiter came to take our order or even gave us water or even acknowledge us. After 25 minutes of no service, we got up and left. Worst service ever!
   

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9. M

   Matt

   Detroit1 review

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   The ideas is good but not fully developed. It gave “cheap classy”. It was like they were tying to be upscale, but missed the mark. It seemed dirty as well. The food was ok but really expensive. Everything was over $20 dollars. The dessert skillets are was better at “BJ’s”!!!! My daughter hr era got the Cookie Monster and the donut was stale. My husband and I got the brownie and the brownie was extremely dry. I would not recommend. Definitely not worth the price.
   

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10. M

    Marqula

    Unspecified1 review

    5.0

    Dined on April 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Omg everybody was great but Malachi , jay& Carlos was amazing the food was worth it drinks amazed the kids my son 9th birthday was a success thanks to you guys thank you again SF TEAM
    

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