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Sugar Factory - Detroit, Detroit, MI

Sugar Factory - Detroit

3.3
3.3
212 Reviews
$30 and under
American
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2 people

7:00 PM


Booked 192 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Hours of operation

    Mon–Fri 11:00 am–11:00 pm Sat, Sun 10:00 am–11:00 pm

  • Phone number

    (947) 219-0700

  • Dress code

    Smart Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    our Private Dining Coordinator: (855) 518-1286

What 212 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.3
3.3 based on recent ratings
  • 3.3Food
  • 3.6Service
  • 3.9Ambience
  • 3.1Value

NoiseEnergetic

Loved For

  • Detroit / Eastern Michigan

    Kid Friendly

  • Detroit / Eastern Michigan

    Most Booked

  • Detroit

    Kid Friendly

  • Detroit

    Most Booked

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Filters

  1. S

    Sherita

    1 review

    5.0

    1 review

    Dined today

    overall5food5service5ambience5
    My first time at the Sugar Factory and I had a great time. Everything about my experience was lit🔥🔥🔥Food was fantastic, drinks were awesome and the music was life..I definitely will be comimg back a million times more.😊
  2. s

    stephanies

    Detroit

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    Waiters were such a good energy, it was fun for all ages. Great place to celebrate your birthday
  3. S

    Shay

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    This was my 1st time at this place & it was nothing short of Amazingggg!!! I took my daughter for her 16th bday and we both were blown away from the delicious food, to the amazing hospitality the presentation of food, drinks & desserts, The music,vibes and every single waitress/waiter was energetic happy & caring/helpful even if it wasn’t Our waiter! I give it a 6star loved it!!!
  4. s

    scottr

    Charleston

    2 reviews

    vip
    2.0

    2 reviews

    Dined 2 days ago

    overall2food2service2ambience4
    Cool place. Food was grossly overpriced. Service was spotty, at best---even though the waitress was nice. My wife didn't even get her meal.
  5. KA

    KenneathaA

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food2service3ambience4
    My food took forever to come out…so long they gave complimentary shots. And once my food finally came in a to go container per my request bc I had eaten the tables appetizer’s bc I was waiting so long my rice was not cooked. My drinks were good. I don’t have to go back if I do I would go for drinks ONLY
  6. OT

    OpenTable Diner

    Detroit

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food2service3ambience4
    It was my long waited Birthday dinner with my daughter and my granddaughter Brooklyn.
  7. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    Food was amazing ! Great service
  8. SJ

    SharissaJ

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    Kayla was the best waitress ever!!! She served with the best attitude ever. I will be back!!!
  9. A

    Andria

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    Jackie our waitress was Absolutely amazing from start to finish I cannot wait to go again I most definitely will request her as a waitress she goes over the top her personality is the best
  10. LM

    LilyM

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    The food was amazing, drinks were extraordinary, and the setting/decor was so perfectly instagram-able. And our server Kayla was the absolute best, so friendly and personable and accommodating. My friends and I had such a wonderful experience at Sugar Factory, we definitely plan to return to try more of their menu :)
  11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food4service5ambience5
    Our waitress was onas he was very cool very professional and everything we ordered was delicious and came on time. We really enjoyed our experience 10/10 will try again.
  12. LP

    LasheilaP

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food2service5ambience4
    Food wasn’t that good the sliders waa nasty and burnt on outside and raw inside
  13. TM

    ToniM

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Our service was great … thanks to Bianca C. We will be back again
  14. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service5ambience2
    My server Kayla was great, attentive, and knowledgeable about the menu. However, the food and drink prices don’t complement the ambiance.
  15. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food2service1ambience5
    Appetizers were good. The drinks were pretty good, but the main entrée was not good and the service was terrible.
  16. DB

    DezB

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food3service2ambience3
    Waited over 20mins for a waiter but when she finally made it over everything was good.
  17. TW

    TanyaW

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Kayla was our server she was phenomenal very professional and went above and beyond to make sure we were happy!!!! Thank you Kayla and I hope the Sugar Factory knows what they have in you!
  18. OT

    OpenTable Diner

    Detroit

    6 reviews

    3.0

    6 reviews

    Dined 5 days ago

    overall3food2service4ambience5
    Definitely for ambiance only! Don’t go for the cuisine!
  19. SM

    StacieM

    Detroit

    9 reviews

    vip
    3.0

    9 reviews

    Dined 5 days ago

    overall3food2service2ambience3
    Service was not great. The food was not good. I was supposed to have home fries, instead I had two hash brown patties that look like they came straight from the store. My food was not hot at all. The decor was lacking compared to other Sugar Factory locations. Overall, definitely overrated.
  20. EF

    EllenF

    Detroit

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food2service2ambience5
    Very gimmicky - worth a special birthday or celebration trip. Food was nothing special, desserts and specialty drink were great but very expensive. Service was very slow and restaurant was at about 45% capacity.
  21. M

    Michael

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food4service1ambience2
    The service was not good. Unfortunately, this tainted the entire experience. We had an 11:00 a.m. reservation and sat within a few minutes, but it took 40 minutes from the time we ordered it to get our coffee and simple hot cocoa served. A server tried three times to bring us food that was not ours, even before we received our initial hot drinks. Both of our servers were very nice trainees, and eventually we were able to have good conversation with them. But initially, neither of them attempted to explain the delays or situations and we were left wondering where are initial hot drinks were at. The problem appears to be that even simple drip coffee must go through the same place where all the fancy complicated drinks go, which means unnecessary delays because there's no separate serving station for those simple items. The food was fine, even though our initial menu choices were completely sold out. Everything was comps, but that should not have been necessary. Doubtful we will recommend this place to anyone, given the level of service and how menu prices are extremely high.
  22. A

    Anony

    Detroit

    22 reviews

    vip
    3.0

    22 reviews

    Dined 5 days ago

    overall3food4service3ambience3
    The food and drinks were good. The service was pretty slow though and it really wasn’t that busy. This place just opened. They need to perk up the service.
  23. OT

    OpenTable Diner

    Houston

    2 reviews

    1.0

    2 reviews

    Dined 5 days ago

    overall1food1service2ambience4
    We were there for a Birthday. That was the first thing the waitress asked. They never came out to sing. We went for subs at brunch and as we were ordering there were a few thing that wasn’t available from the menu, my husband and I literally went through 5 or 6 different items before we landed on one that they had. One of the items I was requesting was the rainbow pancakes. Our waitress said it wasn’t available, I kid you not after we ordered our food, didn’t they bring those rainbow pancakes to another table. Then all of our meals were brought out at different times, I ended up with the traditional French toast, it took more than an hour and half for my food to come, my whole table had eaten by then, I actually told them I did not want it anymore. It’s a fun place for celebrations, but I wouldn’t come with high expectations or you will be disappointed.
  24. B

    Bdubb

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined 5 days ago

    overall1food4service2ambience3
    Well, let me say we had a great waitress, but everything took a long time. We orders drinks, it took 35 min. We still hadn’t ordered food because she had a lot of tables. Every time someone had a birthday sundae the whole wait staff had to sing and dance. It was my birthday too, but I did t get any of the fanfare because I did not order the 99.00 sundae. The food took forget. We got our food around 11:15 PM. Our reservations were at 9:00 PM. A worker that was off duty in his regular street clothes was allowed to just casually walk in the kitchen. That’s a health violation. TROY WAS AMAZING and he made us happy. Carlos was hilarious and kept us entertained. Lakia our waitress was nice. We also had to ask for silverware and we had to wait 15 min. This place has potential, but there needs to be a lot more training. I saw some servers sitting down with customers chilling. I won’t bash the restaurant on social media EVER. But please work on the overall experience for customers. You want REPEAT CUSTOMERS as opposed to one and done. I want to give it another try I do, but I’m reluctant because of the amount of money I’ll spend not knowing if I’ll have a better experience. But I did have fun 🤩. We ordered the rainbow sliders, and two buns fell off on the tray. It took 45 min to get replacement sliders.
  25. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food4service5ambience5
    Everything was awesome.
  26. S

    yvetteS

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    First time ever being there had a wonderful time took my friend for her birthday the food was great the drinks were great the servers were phenomenal love the dancing will be back soon
  27. SA

    SalA

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food3service4ambience2
    There was a 20% service charge (for a family of 4) but I didn’t know about it until after I had tipped. I’m still not sure if that was gratuity or another charge.
  28. AH

    AminahH

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined 6 days ago

    overall5food5service5ambience5
    I ordered chicken tenders and pasta. Food was good, music was great and the staff were pleasant and professional. I will be back.
  29. K

    Kane

    Detroit

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food1service2ambience2
    Food was not good burgers very dry to expensive will not be back
  30. SC

    SueC

    Detroit

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service3ambience5
    Food service was very slow but the wait staff did inform us ahead of time that it would be. My food came out way before my husbands did. But I do have to say the music is way too loud. I love loud music but it was so loud we couldn't even hear each other talk across the table and I definitely couldn't hear when the wait staff came to talk to us
  31. TO

    TiaO

    Detroit

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food1service1ambience3
    Food didn’t come out together, some were done eating, some were still waiting. Service was terrible, everyone from the greeter on, except the manager had a very bad attitude. The manager came to check on us, he seemed polite and was able to get some food out. Mandatory 20% service fee but the waitress won’t explain what it’s for, just says it’s not a tip. Payment done on tablet, waitress wouldn’t let us look over the bill. Very loud atmosphere at brunch. Might have potential with total staff changeover.
  32. OT

    OpenTable Diner

    Detroit

    1 review

    vip
    2.0

    1 review

    Dined 6 days ago

    overall2food2service3ambience5
    No kids menu or activities for kids. Out of MANY items which made the vast menu quite small.
  33. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food2service1ambience3
    Went for my niece Birthday the ambiance was so cute. Can definitely get some good snap shots. I was a little disappointed the service was bad real bad. My niece food was cold and we sent it back 3 times for them to send the same cold food out and then we witness them giving the same good to the table next to us. The brought the wrong food out for 2 other guest with us and my niece friend never received her food until we were leaving so she end up taking it to go. The drinks were really good. I enjoyed the welcome shot. They end up comping 2 of the meals which was cool but we much rather had a good experience especially for someone’s birthday.
  34. AA

    AliA

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food1service1ambience3
    Food was not fresh and tasted processed. Servers lacked training and didn't adequately see to the needs of the table. The drinks were overpriced. The only thing going for this place is location and ambiance.
  35. RD

    RobertD

    Detroit

    7 reviews

    1.0

    7 reviews

    Dined 6 days ago

    overall1food1service1ambience1
    Unfortunately, Sugar Factory was the worst restaurant experience that I have had all year, and the worst ever in Detroit. We ordered breakfast and was advised that certain items were not available even though the restaurant has only been open 3 weeks. We decided to give them the benefit of doubt considering supply chain issues impacted by COVID. However, it took more than an hour for our meals to come out from the kitchen, and they came out 1 of 5, at a time roughly 10-15 apart. We ended up sharing a meal, and canceling the last meal due to the lack of staff & kitchen coordination and time delays. The experience was made worse by the lack of taste, quality, and quantity of the food, and the cost that we paid. I am very displeased with Sugar Factory Corporate due to the fact that they allowed this restaurant to open without properly preparing the “Detroit” staff for success. Very disappointing and shameful.
  36. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Our server Rihana was lit lit we had a great time!! So booking my next time now lol
  37. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food4service5ambience5
    Jess has great customer service. She was great, she made my son birthday one to remember.
  38. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food4service1ambience2
    The service was poor. We ordered chicken wings as an appetizer and they were terrible. There were 3 different flavors but they all tasted the same BAD. Our food finally came out. I mean my wife’s hamburger and fries but I was told the cook messed up my order instead of adding chicken to my dish, he added shrimp and had to remake it. 25 minutes later my food came out. Too late my wife was already done with her meal so she had to watch me eat. The manager came over and offer to adjust our bill which was better than nothing. But I don’t think I will go back there. It just wasn’t worth it. Plus it wasn’t enough candy in her drink.
  39. HR

    HeatherR

    Detroit

    23 reviews

    vip
    3.0

    23 reviews

    Dined 7 days ago

    overall3food3service4ambience4
    The good: great location overlooking Campus Martius and the Ren Cen. The service is friendly and the food is edible. The drinks are fun and tasty. The bad: We had to wait until our exact reservation time to check in but we were seated right away. They were out of the first 2 drinks we tried to order. The food is okay but not great. The problem is the drinks are 40 bucks. We had to wait a half hour between ordering and getting our drinks and the place was half empty. This would be a great place for a birthday party or special fun occasion. But for a Friday night out it is ridiculously overpriced for what you get. The 40 dollar drink is frozen solid on the bottom so you really only get half of the drink. I hope they get the kinks worked out. Overall I'm glad we tried it but its Applebees quality at quadruple the price. Maybe I'm just midwest cheap.
  40. NW

    NicoleW

    Detroit

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food3service3ambience3
    Food was decent -waitstaff was nice but they charge a mandatory service charge of 20% no one tells you this before ordering -we won’t be back

Safety precautions

  • Cleaning & sanitizing

    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily

FAQs

Sugar Factory - Detroit is rated 3.3 stars by 212 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 192 times today
Google Map for Sugar Factory - Detroit

45 Monroe St., Detroit, MI 48226

Additional information

  • Neighborhood

    Detroit

  • Hours of operation

    Mon–Fri 11:00 am–11:00 pm Sat, Sun 10:00 am–11:00 pm

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Weekend Brunch, Wine

  • Phone number

    (947) 219-0700

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    our Private Dining Coordinator: (855) 518-1286

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