Sugar Factory Bravern (Bellevue)

3.3
1486 Reviews
$31 to $50
American
The food at Sugar Factory American Brasserie is a treat for all, offering guests a one-of-a-kind dining experience, serving decadent and tasty fare to satisfy any craving. Created by a team of world-class chefs, the signature menu offers everything from pancakes and sweet and savory crepes to salads, burgers and pizzas, all available throughout the day. Sugar Factory also offers spiked adult beverages made with premium spirits, including Sugar Factory’s signature 36-ounce alcohol-infused smoking candy goblets, all of which are available without alcohol for the kids.
What 1486 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.3based on recent ratings
3.2
food
3.2
service
3.4
ambience
2.8
value
Noise · Moderate
50% of people would recommend it to a friend
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BD
BretDi
Seattle
1 review
Dined 5 days ago
Overall1food2service1ambience4

Our waitress,Bella, put our order in at different times so some of got food and some didn’t. Then she said the chef thought our order Was doubled and he didn’t make it. When it finally came out, the burger was medium rare not medium well. Bella said we wouldn’t be charged for the meal but then she charged us. Worst of all she called our 19year old son GAY because he doesn’t like chocolate so ordered the Princess Make A Wish dessert. We will never come back. It was so disappointing I can’t even say.

V
Victoria
1 review
Dined 5 days ago
Overall4food4service4ambience3

Although I wished they didn't charge us the same price for a nonalcohol version of the drinks, it was overall a great experience. I definitely recommend the milkshakes!

TO
TaylorO
1 review
Dined 5 days ago
Overall2food3service1ambience3

Sat there for a half hour before even being introduced to our waitress. Not happy, service was terrible.

NS
NicoleS
1 review
Dined 6 days ago
Overall1food1service1ambience1

When family and I arrived at table it was dirty with left over waste from party before us. Chairs were also stained with food. Had to ask server to wipe down table and chairs. Very concerning the space wasn’t thoroughly cleaned with Covid going around. After wipe down of table and chairs I still would consider clean. Floors really gross. Food was not good. Kids did enjoy shakes. Way over priced for poor tasting food and unclean environment. I was very uncomfortable.

DI
DakotaI
1 review
Dined 6 days ago
Overall2food1service1ambience4

Bad service and was never checked on so repeatedly had to get someone’s attention

V
Victoria
1 review
Dined 6 days ago
Overall3food3service2ambience2

We got to our table we wait 4-5 mins before receiving any water, or able to meet or speak with a waitress.
We got the rainbow burgers and the meat was still pink. We also got a Chinese salad looked both like was on the menu.
The experience was cool, but I don’t feel it was worth the expense. If I went back it would be for the treats only .

D
Devanl
Seattle
3 reviews
Dined 6 days ago
Overall2food3service1ambience2

The novelty deserts were why we came. The food was good, but the service was terrible. The server forgot our desert order, never refilled our water, and was hardly around. The restaurant was also a little worn looking. The front area used to be a cute candy shop. Now it is empty and there was a dirty rug from the floor just draped on the host counter. They really could make this place shine but it seems like no one really tries there. I had high expectations and was let down. This will be our first and last visit.

OT
OpenTable Diner
1 review
Dined 6 days ago
Overall5food2service5ambience5

We celebrated my friends birthday, we had a great time! Our server Shelby was great!

OZ
OliverZ
1 review
Dined 7 days ago
Overall3food2service5ambience5

Our waitress Isabelle was amazing but food was cold and took awhile to get to our table. I ordered drinks from the bar and it took 25 minutes to get two shots. Not worth the money I spent.

OT
OpenTable Diner
1 review
Dined 7 days ago
Overall2food3service1ambience5

Was for a birthday which they never even did. The kids had food 30 minutes before I got mine. Took almost a hour just to get our drinks. It is for sure a place to go for experience not the service. Kids had a great time so was worth it.

CD
CodyD
1 review
Dined 7 days ago
Overall1food1service1ambience1

Do Not Go Here! For a celebrity based restaurant, I thought for sue the food would be somewhat decent but it was worse than ordering from a fast-food restaurant. The service took FOREVER and the food was disgusting. My son ordered a $14 grilled cheese that came soaked in butter on regular white bread and the side of tomato bisque had spilled all over the food making it a sloppy mess. Not worth your time or money. We all felt sick after leaving from the unhealthy food. My guess is they have precooked meals they microwave.

ET
EmmaT
1 review
Dined 7 days ago
Overall2food4service1ambience5

It took about 45 min to an hour to get anything we ordered. Had to remind our server for our drinks numerous times. Had to track her down for our silverware when we ordered pasta. Horrible service but when we got the food, it was good and hot because the cook would have to bring it out. Service was not worth the over $100 bill!

EN
ErinN
1 review
Dined 7 days ago
Overall5food5service5ambience5

Absolutely top notch service from Shelby! Great food! Loved the rainbow sliders and insane milkshakes! My peanut butter cup martini was so good! This was a great birthday for my daughter!

BG
BryleyG
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

Honestly wasn’t expecting to enjoy it as much as I did, thought it was gonna be a over hyped place but I enjoyed it a lot.

OT
OpenTable Diner
Seattle
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

Excellent food & service !!

MC
MarisolC
1 review
Dined on February 14, 2021
Overall4food2service2ambience3

Our server forgot to bring us silverware and side plates for our appetizers, I had to ask to her them. The food was below average I ordered the chicken fettuccine and it was sorry to say but disgusting.

RT
RamiroT
1 review
Dined on February 13, 2021
Overall2food1service1ambience2

Salad was the same mix as premix from Safeway. Burger wasn’t cooked how I asked for (not even close) server wasn’t there multiple occasions where we needed her. Got charged for something we didn’t order.

K
Kendra
1 review
Dined on February 13, 2021
Overall5food5service5ambience5

Great drinks! Very fun environment!

We will be back!

OT
OpenTable Diner
Seattle
1 review
Dined on February 12, 2021
Overall4food3service1ambience4

Pre Valentine’s Day

OT
OpenTable Diner
San Diego
1 review
Dined on February 12, 2021
Overall2food3service1ambience5

Birthday celebration. Appetizers came out and were delivered with no plates, silverware and napkins. We had to sit and wait 20 minutes until I finally waved down the manager. By then all the food was cold. We ordered the King Kong sundae $$100, the minute we sat down even before ordering the apps and entrees just so they would have ample time and it still took 45 minutes in between entrees and when the desert came out. 6 kids waiting for dessert for 45 minutes is a long time!

AF
AmberF
1 review
Dined on February 12, 2021
Overall4food3service2ambience4

Desserts were awesome, still a tad over priced, especially compared to the food price. Food was sub par at best. Cool ambiance, love the music, decor and energy of servers when you buy the really expensive desserts.

OT
OpenTable Diner
Seattle
1 review
Dined on February 5, 2021
Overall1food1service2ambience2

Not so great. Food was not good for the price and my drink tasted like soda and I paid $40 for it lol

OT
OpenTable Diner
1 review
Dined on February 5, 2021
Overall4food4service2ambience2

My child loved her special drink. And the colorful sliders made her meal special since we was there to celebrate her birthday.

N
Nicolec
1 review
Dined on January 10, 2021
Overall1food1service1ambience1

We made reservations The restaurant confirmed our reservation we made and when we got there the place was closed it wasn’t even open 😂😢😢

OT
OpenTable Diner
1 review
Dined on January 10, 2021
Overall1food1service1ambience1

They accepted my reservation and said they were open but when we got to it they were closed

OT
OpenTable Diner
1 review
Dined on January 8, 2021
Overall1food1service1ambience1

They were closed

OT
OpenTable Diner
1 review
Dined on November 15, 2020
Overall5food5service5ambience5

Birthday! Really enjoyed it!

OT
OpenTable Diner
Seattle
1 review
Dined on November 13, 2020
Overall5food4service5ambience4

Sweet 16th birthday celebrations 🥳🥳🥳

AC
AmyC
1 review
Dined on November 13, 2020
Overall4food4service3ambience5

Great place to celebrate. We took my daughter for her birthday and it didn't disappoint. We really enjoyed our time. The only downside is our server left us alone too long. We couldn't find her. Maybe she was not on the floor too long due to social distancing.

HG
vipHulaGirl
Hawaii
7 reviews
Dined on November 13, 2020
Overall4food4service2ambience3

There were 5 of us in our party, for my daughter’s 16th birthday. We ordered 3 Insane Milkshakes and one Cookie Jar Sundae. The shakes came out very fast! My mom and I waited 20 minutes for our sundae. When we asked the waitress about it, she said the kitchen forgot to make it. Service was great at first. We had 5:15 reservations, got right in. After the shakes were delivered, the service seemed to slow down.

a
ameenag
1 review
Dined on November 12, 2020
Overall5food5service5ambience5

awesome place. our server justin was amazing, and recommended some bomb milkshakes.

OT
OpenTable Diner
Seattle
1 review
Dined on November 11, 2020
Overall5food5service5ambience5

It was fun and a great ambience.

AA
AmberA
1 review
Dined on November 11, 2020
Overall1food1service1ambience1

WAY over priced!! The food would give a good school lunch program a run for its money. Denny’s has better food. The $39 drinks were just ok & the place felt sorta dirty. Like a Johnny Rockets. The service SUCKED! We waited forever to get our subpar food & the waitress dropped it and took off. No napkins, no plates, no utensils & only half of our guests got water. When we asked for ketchup, she did a drive-by throwing packets of ketchup on our table. $260 meal & Once was definitely enough for us. We won’t be back!

T
Tiffany
Seattle
1 review
Dined on November 11, 2020
Overall2food4service2ambience2

Reservations at 4pm. Place wasn't even unlocked until 4:15. Sat at 4:30.

BE
BekEvans
Vancouver
1 review
Dined on November 8, 2020
Overall3food1service5ambience3

The food is extremely overpriced and tasteless. I could have made a better meal at home and saved $140

MV
MichelleV
1 review
Dined on November 7, 2020
Overall4food3service4ambience5

Fun experience but very pricy. Worth it as a one time experience.

LA
LizA
Chicago
1 review
Dined on November 6, 2020
Overall2food4service1ambience2

We made a reservation and came in at that time but still had to wait around 20 min for a table. She said we would get seated as fast as she could. Other people were getting seated. Then another party with a reservation comes in and instantly get seated. It was my cousin’s bday so I decided to wait. We got a terrible table with terrible chairs. The food was ok not the best. However the waitress was really nice.

a
alexisb
1 review
Dined on November 6, 2020
Overall3food3service5ambience3

For the price point you would expect things to be more up to par. The cup labels were wearing off, dinning room seemed a bit worn out. Honestly if I'm going to pay that much for a bowl of dry ice, I just expect the ambiance to be at it's best.

SG
StephaniG
1 review
Dined on November 6, 2020
Overall2food1service3ambience1

The food was cold and tasteless.. only thing good was the drinks and even those were questionable.

MP
MariaP
1 review
Dined on November 1, 2020
Overall3food2service2ambience3

I had reservation sat me 10 minutes late then we sat for 20 minutes before anyone even came to our table or bring us water. Other tables got there after us and had someone go to there table and get water way better service the month before with no reservation

FAQs

Sugar Factory Bravern (Bellevue) is rated 3.3 stars by 1486 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.