Sugar Factory Bravern (Bellevue)
Sat 10:00 am–12:00 am
Sun 10:00 am–10:00 pm
Mon, Wed, Thu 3:00 pm–11:00 pm
Fri 3:00 pm–12:30 am
Great place to go for the drinks even though they are quite pricey. The atmosphere is very fun, chic and unique!
FUN BUT THE FOOD WAS MEDIOCRE THE DRINKS WERE FUN BUT NOT WORTH THE MONEY. FUN TO DO ONCE BUT WE WOULD'T GO AGAIN.
Had to go get a different server, ours was not on it. All the ones we came in contact with were not very friendly for a place like this and for what the food/drinks are charged! I would return but only for dessert i think. My daughter had a blast so that’s good but she wasn’t paying!!
I enjoyed my meal and beverage but felt it was overpriced. I most likely would have saved it for a special occasion had I realized how expensive it was going to be. It was also difficult to hold a conversation with out shouting due to the loud music.
Ultimately enjoyed, but felt a little taken on the price of the goblets, wasn't looking at prices but didn't notice a price on the drinks on menu, fyi 34$each.
Service and food quality were good would only return for special occasion though.
by all means, go for the spectacular desserts. but be warned that the quality of the appetizers and entrees is significantly below what you would expect for a place like this. by "place like this", i mostly mean the price points, but also the overall high end nature of the location. my daughter's pizza was the type that you would find in the freezer section of the grocery store. nothing about the crust or toppings was fresh. her fried mac and cheese was gross - still cold in the middle. dessert was tasty and over-the-top, however. at 6:30 on a friday night, there were lots of kids in the restaurant, which makes sense given the theatrical nature of their drinks and desserts. given that, it was surprising to me that they don't offer a kids menu. given the number of happy birthday performances by the waitstaff, it seemed that every other table in the restaurant was celebrating a birthday. again, makes sense given the nature of the place, but be prepared to hear happy birthday 6 times like we did.
Everything was excellent, from the moment you walk I to the door the hostess was very kind pleasant and welcoming, our waiter was spot on and very attentive and the food was great! I truly loved how they interacted with us and made dinner very fun and enjoyable!!
Totally fun but drinks incredibly overpriced. Go for the experience.
Good for a kid birthday with lots of energy and bright atmosphere. Overly sweet drinks that the kids wouldn’t or couldn’t finish. Food was just average. Would not recommend the milk chocolate fondue.
Service was so slow. Server greeted us with "are you ready to order?".... no "hello" or "welcome". She came to our table holding dirty dishes she picked up from another table... Over priced drinks that due to the dry ice, you can only consume about 2/3 of the drink! Fun for pictures but that is about it.
honestly, don't bother. Bad Service, massively overpriced, mediocre food. The candy store at the front looked like a good idea at one time but it was abandoned (no one assisting or able to check you out). Resturant was so loud you couldn't talk to your family and the wait staff could not hear you. Sorry if I wanted to go to a night club, I would have. Food was not good at all, nothing about the food was crative or even good. The drinks were the most rediculous part. $34 per non alcoholic drink, seriously??? oh and the waitress accidentally charged me for two of the drinks so i had a $68 dollar charge on my bill for one drink. good thing I cought that blunder. This place wont last. It's a fad that will be gone in no time at all. So hurry and get in there for your $34 drink before they shutter the place.
Other than having to pay 35 bucks to bring in my own cake it was a great time !
We took 14 teenage girls here for a birthday and they had the best time! All the menu items are enormous so everyone shared which made it a bit more affordable for a large group.
Very slow service. I swear I watched every other table get served before us even though we were there before them. It was a good 40 minutes between getting our drinks and getting our food which left some dishes colder and drier than others. Very disappointing experience.
Our waitress was outstanding! (sorry, I'm bad with remembering names). The food and drink, amazing!!
On the pricey side though.
Service a little slow but vibe and ambiance were great. Thank you
We found the restaurant to be loud and the floors looked dirty in the candy shop. Our kids pointed that out and they really did look terrible. Food was good - we ordered the Caesar salad, Chinese chicken salad, a New York strip and the fettuccini. Salads were a little overdressed but still tasted good so maybe get dressing on the side? We had to get a goblet which was fun and delicious but they don’t list the price because they are $34 - spendy but we all loved it. Our server was fantastic and went above and beyond to make sure we had a great experience. All in all, we are glad we visited and would go back as we didn’t get to try a sundae or milkshake which looked amazing but we were too full!
Service was very poor. In particular the staff gave the impression that they were being bothered. This is a place where children specifically go for parties and are really excited to be there! When we checked in they said "ok" but nothing else. I had to ask whether we needed to wait, was the table ready, how long do you think it would be? I got attitude. When seated, it took at least 20 minutes for someone to come and talk to us. To be fair, the manager came by and apologized and comp'd part of the drinks so points for that. Over all, this is a fairly expensive experience and I would expect a higher level of service and enthusiasm by the staff for the prices they are charging. I was very underwhelmed even though I wanted to like it.
We arrived on time and we were asked to wait until our table was set up!!! That took a little more than 20 minutes, with 6 teenagers that was a long time. that's why I made a reservation, our host informed us that on that day he is expecting around 500 guests!!!!! I wasn't sure how was that information relevant to me and my party, I was still expecting to be seated ASAP! and if he was trying to tell that I am just a number, well you just lost a customer right there and then. Then another host showed up and she took another 10 minutes to have us seated. I paid around $500 for my bill but left with a sour taste since my son forgot a birthday card in a green envelop with $25 gift card on the table and when we came back it was no where to be found!!!!! Our waitress was amazing and kept checking on us, the food and drinks were average and overpriced for the quality, the milkshakes and desserts are so yummy and worth every penny. Unfortunately I will not come back.
Ugh. Would only return for dessert. The food was terrible. The drinks were terrible. It was incredibly expensive. The server was very nice.
Yuck food, great service, super loud, annoying birthday songs by team members.
Amazing customer service. Love the manager! A little pricey for everyday dining but great for special occasions!
Fun experience and best for special events - just spendy!
This was a great experience! I had a great time celebrating my dads birthday!
Daughters bday. I would not consider the noise level “energetic”, just loud.
It was a nice place. Only issue was my reservation was for 10pm. Took them about 15 mins to sit us then told us kitchen closes at 10:30. Kind of a short time to give 8 people who are there for the first time to order. Besides that everything else was great!
The food was horrible. The menu is very misleading by offering a sliced filet mignon sandwich that has a different cut of beef? A non-sliced piece of unidentified meat product. Im really disappointed! What else are they misrepresenting on the menu?
Servers and all staff was extremely welcoming and friendly the entire visit.
Very fun place to go to treat yourself or to celebrate.
We went for my son's 16th birthday. It was a great spot to try out. We had good food, good desserts and great service. The desserts were huge and worth the amount they cost.
The experience was Fun and the restaurant was really great - however, online it's hype is Celebrity endorsed - but what I found at the Bellevue location is it's mostly a family dining experience. The Chocolate Lounge is definitely for Adults... and THAT should be endorsed and branded as the Celebrity-Adult focused dining experience. We celebrated a colleague's bday- it was enjoyable. I would recommend the place to my friends, in fact I did on Facebook as well.
My friends and I are visiting from out of state. We came to celebrate my friends birthday. There were other birthdays around us too. Which was great to see. The staff was really excited. There was one staff member who would whistle really loud this was a little annoying and had startled me at one point. The food was delicious. Some of it was not as advertised. There was guacamole instead of avocado on my chicken sandwich (More like bruschetta with avocado).
Overall food was good and staff was readily available to ask questions. There was a great time had by all.
We were very disappointed in our experience. Our food orders were not correct, including specifying that we had a gluten allergy, and it not being attended to. Very overpriced, and the restaurant was not very clean.
Food was just ok for the price. Big portions. Great variety. Good for big groups. I’d recommend once every few months. Good for bdays and dessert.
It was to be expected. Fun atmosphere for teens. Food was average but it really appeals to the younger crowd. My daughter had her 14th birthday there. I will say the service was excellent and deserves a 5 star rating. They were very attentive to our party and made great suggestions.
Very fun place for a party for teens.
We had a great time. WE have been to others and this one was great too.
Perfect for birthdays. We had a wonderful time. So fun!
the food & service was fantastic, our waitress was so friendly & it was so beautiful inside. would love to go again :-)
Sadly, I was very disappointed with the food. It was very expensive for what it was. It was a birthday surprise for my grandchildren and I think they enjoyed themselves but I would be hard pressed to recommend this restaurant for anyone who wants good food and beverages.
Very disappointed, especially after all the hype. This was my daughter's 13 bday with 5 of her buddies. We told the hostess it was her bday celebration. But I had to tell our waitress twice, and had to request the wait staff to sing to my daughter when her dessert was brought out - at which point only 2 staff sang to her. We had witnessed other celebrants getting sung to by 5,6,7 employees. So it just felt "blah" for her. The restaurant was not even particularly busy when we were there (a Monday night at 7p), and the service just seemed nonchalant. I typically expect better service from an establishment this expensive. I will not return, no matter the occasion.
I thought the decor was lacking and not much to write home about in that department. Seemed kind of simple and basic. Food was good and our server was excellent. Overall, I was expecting a more “wow” factor!