To be honest I was really disappointed, I told the waiter it was my bday hoping they’d sing to me and they didn’t. And she never brought my friends sauce when she asked nicely. Sadly we didn’t leave a tip cause we all felt disappointed especially when we paid almost $300. Might not even return.
Horrible food. Horrible service. Will NEVER go back.
Our expectations were definitely not met when we dined at The Sugar Factory unfortunately! We arrived a few minutes early for our reservation to a mostly empty establishment. We were asked to wait for our table a few minutes longer than I’d expect for a place that was very quiet & mostly empty.
We decided to take a few pictures in the candy shop while we waited...again there wasn’t a soul in there except 2 employees who were mopping. After we took a handful of pictures, one if the employees informed us that there, was ‘legit puke’ on the floor so we may want to step out.
Now, shouldn’t they have signs or cones up asking folks to not enter while they clean?! And to use the term ‘legit puke’ to patrons in such a high end establishment surprised me.
Of course we went back out to the restaurant where we eventually escorted through a very messy maze of empty, used tables to our table in the back, next to the servers’ computers. We waited about 20 mins before a server came, apologetically, to offer us water. She explained she wasn’t our server but she would, ‘get us started & find out what’s going on!’ She returned fairly fast with water & took our order...
From there things were uneventful & our food was good. My daughter & her friend came for the fun signature drinks that went off without a hitch. I am however annoyed that even after declining dessert our server offered scoops of ice cream to our 2 birthday girls so ‘I can put a candle in it & sing!’ then proceeded to charge us for the scoops of ice cream.
Unfortunately, I don’t think this restaurant is up to the hype & we won’t be back....especially for what we paid! Definitely a poor value for our experience.
My daughter enjoyed dinner at the Sugar Factory with her family. Everything was okay. It was nice that the staff all sang Happy Birthday to her when dessert was served. We were not given utensils until after we were finished with our appetizer. Then when soup came with my daughter's grilled cheese sandwich, she still did not have a spoon, so we asked for one. After dessert came, our dinner dishes had not been cleared from the table so we piled them up. It was not a big deal but did not seem particularly professional. There were half-a-dozen families with school-age children there at 6:00 on a Sunday, as well as some tables with all adults. There is a good spot for taking selfies with a backdrop containing the Sugar Factory Logo. There are also screens showing live sporting events near the bar.
The experience was ok, my feedback is for how expensive the menu is I expected a higjer level of cleanliness to go along. The floors were dirty, sticky and not clean. The tables had food particles stick in the edges of the tables. The hostess desk was covered with a thick level of dust. I was expecting a different outcome. On that alone, I would not return.
We had reservations for 830 didn’t get seated till almost 9. It was very loud there was definitely not 8 shots in the goblet drinks they put so much dry ice in them that it was hard to stir and turned to mush not to mention you inhaled dry ice when you drank it . The food was overpriced for the quality of how it tasted very disappointing... way too loud you guys really need to figure out your reservations better there is no reason why we couldn’t be seated at 830 there were empty tables . I thought this would be a fun place to go for my birthday but no..
When we got there the lady I called in the morning didn’t communicate on the phone that my party was bigger by two extra people so it took them awhile to get our table but other than that our waitress was amazing, I believe the manager or a lead? Was very kind!! The ambiance is very energetic and fun!!! Had a great time!!
Went for an 8-yr old birthday party - will not be going back. This place is one-and-done so that your kids can say that they've been there. Very loud music - difficult to talk, birthday songs every few minutes, huge line to check in, food was very slow to arrive and was just average quality. Everything is overpriced. Sugar drinks are gigantic and should be shared. Liked the photo-menu and décor - very cute inside. Maybe once it is more established the hype will die-down and the place will not be so painfully crowded and loud. The girls at the party could not hear each other over the noise, so they ended up just sitting quietly and waiting (a very long time) for their food. We ate as quickly as we could and then left.
Ok food. Nice drinks but stupidly expensive. $40 for their cocktails. One cocktail a milkshake and some appetizers was $130.
The customer experience has improved from the first time I have been to this location on its opening weekend. The service was slow again, but this time felt like I had a great time with the experience of enjoying a server who was attentive and the ambience of it being fun/celebratory. With that said, I do have to note it can be loud since music is playing like you’re in a club. The prices for food is a little on the pricier end for average food but I would reccomend this place if you have a special occasion! Also, loved the wide range of their signature fish bowl drink choices!
We dined here because our daughter and her friend came to town and we wanted to take somewhere special. The service was excellent and the food was very good. The drinks were show stoppers. My daughter, her friend and myself ordered these 60 Oz Gobblets filled with different fruit juices and candy. The drinks were delicious and fun to look at. They each cost about 40 bucks but again they were 60ozs.
Poor service, loud music, mediocre (if I’m being generous) food, overpriced, kitschy decor.... I doubt this place will stay open.
The waiter lost one of our credit cards. And the manager didn’t do anything about it! I couldn’t believe it! Will never go back!
Went for my daughter's 22nd birthday. Drinks are extremely expensive. $40 for ice and dry ice. Happy hour 2 for 1 was not honored. Went for the experience. Had fun but will not do it again. Was clean. Food was ok once we received the correct order.
The ambiance and aesthetic of the place was really nice, and the waiter, Edgar was really friendly and awesome. It is a bit pricey but I would definitely recommend for a special occasion since it is a cool experience. Definitely get a goblet.
Birthday dinner. Food was mediocre at best, but the desserts were the forte. The music was so loud you had to yell to talk to someone across the table. There are better places to spend your money for dinner, stopping in for a dessert or drink is the way to go here.
Went there on a Wednesday. Loved it. I ordered 4 cocktails ( goblets). Great value and taste. The food itself was amazing. I enjoyed the music playing while we ate. The staff was courteous and on point.
The food was not good. I'd recommend just going for a drink if you go. The service was hands down the worst service I've ever had. There were only a couple tables of people there, but even with a reservation we had to wait. Once seated, getting any attention from our server was nearly impossible. We were there for nearly 3 hours in what should have been a 45 minute (max) dining experience. It took over 30 minutes to place an order and once we did, they were out of many menu items and were unwilling to substitute or omit ingredients. We wound up with a few dry burgers and some dry ice drinks. After tax and tip it was over $100 per person for a burger and a drink so it would have been nice to have decent food and service. The kids thought the drinks were kind of fun, but not enough to want to ever come back. Just not worth the bad service and wasted time. Disappointing.
We thought we would try this place as a special meal when our son was home on leave. It is VERY expensive and the food and service are not worth the money or time. Very slow service and it was not busy at all. Seems a little dysfunctional and strange. Also, if your vehicle is over height you will need to park in a lot and pay 8 dollars or more. The drinks are 34 bucks without alcohol and 41 with one shot.
Fun atmosphere and good service. Would have been nice to know that a virgin goblet was $35!! I knew it wouldn't be a cheap day but that is really ridiculous.
Service was horrible, hostesses were rude, drinks were weak, had 715 reservations and weren't seated till 730
The food is overpriced and so are the drinks. I wanted a salmon salad but they were out of salmon so I got the chicken oriental salad and it was disgusting. Our waitress was rude and didn’t explain the menu to us at all. We will never go back!!!!!!
When I made the reservation I was nervous because of the other reviews that were not good, but my daughter really wanted to go for her birthday. We had a 3:15 reservation on a Saturday and were seated promptly. Our server was friendly and prompt and even asked if I would like my parking ticket validated. The music was not too loud. The goblet drinks are overpriced at $34, but I knew this going into it. I also asked for something not on the menu and they easily accommodated my request. The manager even stopped by tables to see how everyone was doing. They sang happy birthday. Overall we had a fun, great experience and will probably be back for the next birthday!
The food was fair and way overpriced. There seems to be popularity to spending too much.
Food not good, drinks overpriced.
Fun atmosphere however very expensive sugary drinks. I love sweets but after one of those sweet drinks I felt sick! The kids loved everything about it!
I was very excited to host my daughters 7th Birthday at Sugar Factory. From all the pictures I see online of this place it looked amazing. But, this place has ridiculously high priced menu, no kids menu, and very low quality food. Chicken and waffles for a 7 year old? $29, a poor quality greek salad with chicken? $28! The dry ice drinks have no prices on them and therefore we were all expecting a pretty large price (non-alcoholic mind you), maybe $25 a piece (ridiculous already)? Nope. $34!!! for a dry ice filled sugar drink with some candy floats. RIDICULOUS. The food came out mildly warm and one of our entree's showed up after everyone was nearly done. I can give them kudos for making that right by taking it off the bill but I would not go back or recommend this place. I will go buy some dry ice, poor some blue or red gatoratde on top and throw some gummies in at home next time! If the ambiance was better I would maybe go back but it was cold and loud. I hate giving bad reviews but this place is WAY over rated.
To start off the service was very slow, we have been coming to Sugar Factory since it first opened and at first the service was good but the last few times we have been in the service seems to continuously be getting worse. It took us over 20 minutes just to get waters and trying to pay was a nightmare. Not too sure if we will be going back anytime soon. Hopefully they make the necessary changes with their staff because the restaurant is very nice and has a lot of potential.
The non alcohol drinks are too expensive. Would have liked to have been informed that they were so expensive when I ordered them for my children.
Checked in for reservation at 9:20, was not seated until 10:00pm. When I went to check in the woman up front made it sound like I was inconveniencing her in some way. Sat at table for 15 minutes before even being spoken to. Everything after this went well. Had two managers approach our table to make sure everything was good which seemed odd to me as I did not see managers approaching other tables. Music a bit much and annoying if trying to converse with table mates. Also, drinks didn’t have much alcohol to compensate for the high price. Overall an ok experience but not something I would do again.
This might have been the worst experience I have ever had at a restaurant. First off, the music was so loud it gave me an instant headache and felt very out of place. I was not aware that you had to dress nice at this place so I wore jeans and sneakers. As soon as we got seated it took our waitress 10 minutes to come greet us and another 10 minutes to bring us water. I ordered a drink that I never received. It took our waiter an hour to bring us our food, while everyone around us got there food in 20-30 minutes. When the food finally came my boyfriends burger was cold.
Our waitress came over only one time and said "You guys don't need anything right?". That was the only thing she said. When the check finally came, I got charged for the dink I never received. It was an extra $18. I sat there for 10 minuets not signing the receipt because I was not gonna authorize that. When someone finally came over he said he would adjust the total.
SO basically of you go here you have to dress nice or else they will treat you like you are un wanted. I work in the food industry and like to tip well for good service, but I did not want go give them any more of my money so no tip for her. It was a in the moment thing that we decided to check this place out and was disappointed that we were treated the way we were for how we were dressed.
I understand the idea of the place. But to charge $35 for a drink that smokes and without alcohol is a bit much. Service was terrible. Shakes were good.
Here's the thing: It's not worth the money you pay for everything. You pay for the experience. I went here to hang out with a friend and catch up; this was IMPOSSIBLE because the music was SO DAMN LOUD! You'd think it was a night club by the volume. Service wasn't great. I saw our waitress twice.
The music was ridiculously loud. So loud you couldn't hear anyone at your table. Even the waitress said its too loud but they won't turn it down! Menu was so dirty the pages stuck together...gross! Omg the prices are horrendous...expect to pay $100+ for 2 people (and sooooo not worth it)! I had a chopped salad and added shrimp ....$23. And the dressing in the salad was plain olive oil (how do I know? Becausrenit was so bland I asked for A side of dressing and they brought me olive oil). 2 glasses of wine $24....and my daughter ordered one of those big drinks for $35.....really isnt that much liquid because the glass is filled w/dry ice and cubed ice. The atmosphere is like a diner. Nothing impressive. Will NEVER go back! NEVER!!!!
Starting off, the food at the Sugar Factory is okay but definitely not the reason to come. It is decent food but if you are coming just for the food, I recommend going somewhere else. However the atmosphere and the desserts are worth going there for.
I paid $34 for a non-alcoholic drink that was basically dry ice and juice only because there were no prices on the menu. It was absolutely ridiculous, add that with the fact that our service was HORRIBLE, I will never go there again.
Everything was good besides the food. The fries that came with our burgers were salty and hard, like it was sitting under the heating lamp for too long. The Mac and cheese that came with the big cheesy burger was dry and it was also kept under the heating lamp for too long. Burger meat was dry and no flavor.
Sugar Factory is one of those places where the service is key. The food is good but for the prices, you can go elsewhere for a good meal. It is definitely entertaining to see the drink concoctions and the insane milkshakes come out. Even the World Famous Sugar Factory King Kong sundae with the sparklers was quite a production. So when coming here, expect to spend a lot but it will be a good time.
Don’t bother with the food , drinks are amazing tho and it’s defiantely a fun place to go with friends !