Our server was wonderful. But the food we waited for a while was over cooked. Thankful the manager gave us a discount.
I absolutely loved Sugar Factory, with one exception: the lead hostess. I made a reservation way ahead of time, and I got to the restaurant early and let another hostess know I was there. Once 4 of my 7 guests arrived I asked to be seated and was informed that we couldn't be seated until my whole party was there. Which I would've been fine with had they been using that time to get my table ready, but they weren't. We still had to wait for them to set up my table once the rest of my guests arrived. I used to be a hostess, and that's not how reservations should be done. You should hold a table and set it up before the party arrives, or at least set it up once the first guest arrives... That was not cool. However, everything else was awesome! The rest of the staff was wonderful.
Horrible service! Waited 20 minutes before our waitress even came over to our table to greet us!
I have never spent sooo much money and been soooo disappointed
The service was extremely slow and there was hardly anyone there when I was. It took forever (30 minutes) to get our drinks and longer for our food. The goblet drinks are $34. My daughter and I split sliders, fries a salad and a drink and our was $89.
I arrived about 10 min early to my reservation and still had to wait about 20 min for a table. It was not very busy but it seemed like they were short on staff. When we were seated I noticed that the booth had not been cleaned off there was dust and hair all around the seat. There was also dust and hair that accumulated over the top of the booth area. Service was very slow and it took over 20 min to get our drinks. I had to have my water switched out twice because there were pieces of food or flakes of some sort at the bottom of the glass. My sister also found a hair at the bottom of her goblet drink. Food was okay but could have been better. The server was very nice her name was Mary but for the price we paid I just don't feel like we received the best service or quality
Order was given to us wrong then. Server was great. We had an interim server that had broom in one hand and our plate of food on the other I wasn’t sure if he picked it up from floor or if he was multitasking “pun intended” .
Drinks were great, kids loved them. Food was bland and mediocre at best. Sever was distracted and not very attentive. Noise level in restaurant was high, but not unexpected for the crowd. Would come back for a treat or dessert but not for dinner.
Booked a party of 15 actually had 18 on a packed Saturday night and they were able to accommodate. Loved the music, wasn’t expecting that. It was my first time. Our waiter Edgar was superb! Will definitely go again!!!
This place was amazing!!! Would totally do it again! Although, they were out of couture pops.
Early on a Saturday and the service was slow for a birthday celebration. My 11 year old and her friends loved it and was fun to watch the beverages. Our server was great, though every additional thing we asked for when other waitstaff checked in was very slow. It is expensive, but fun for the kids to watch all the drinks, definitely shareable!
The drinks were good (goblet) but very pricey. Even though the goblet we got was non-alcoholic, it was still around $40.
We had a reservation for 15 people. We were all well taken care of. The desserts were the best . The food was hit or miss. My burger was burnt. But everyone else seemed to be okay with theirs. The music was great!
Ugh! My reservation on June 8th. We were there to celebrate my sons College graduation. Our party was small, just 7 of us. We drove 2 seperate cars. My son and date were there at 4 however, my 80 yr old father and the rest of us were a little slower and were where a few mins after. Our reservation was a 4pm. We were on a tight schedudule as we had to catch a flight at 6 in seattle. Once I got there, I asked why my son wasnt seated. I wanted hmi to get started looking at the menu as we had limited time. Well, in a nut shell...The hostess was rude and short with me. Embarassed me a little. She said, "we had to wait for the whole party to be here" Well ok, then we were made to wait until 415 to be seated. She was unnecessarily rude to me. I may have been a bit flustered with my elder dad and on a time crunch but that could have been her moment to turn the situation around. she was full of dirty looks...ugh. Needless to say, we didnt get our drinks and sundays till around 440. Got out of the restaurant about 20 minutes later than planned and missed our 6:oo flights. The serer was OK...drinks pretty but almost 200.00 for 3 drinks and 2 sundays is just plain silly. Sometimes the price can be justified if the experience is exceptional...i cantjustify it but in this case...NO WAY! I wont be back and I wont recommend the restaurant. Sorry, Id much prefer to give a great review on a restaurant and especially well earned service but this is a much deserved thumbs down. Thanks in most part to my first experience with your hostess. This was a beautiful and special day and snowballed. My advice, if your g onna have a fun, unique and expensive restaurant, and you want to attract as many people as possible, make the serice surpurb. I wish i was writing a n exceptional review. Your hostess needs to be trained in customer service. I was a paying guest and I should have been greeted with a smile and kind words. She was rude.Theres no excuse for tthat!
We celebrated graduation on Thursday afternoon. Dining here was a really fun experience. The drinks were delicious and food was really good. Service as friendly and attentive.
Overall the food and drinks were OK it was just the lack of service that was provided that made it a less than pleasurable experience. I'm guessing they were short staffed for the day and time we all went.
When we first went there, it was so pretty and very classy and so many candies. There more lounge to go than the main entrance. The chocolate lounge is like a dark room, but it’s perfect to hangout, get together and also occasions. The server/bartender did excellent job. The bartender explain and recommend the drinks for us. The food was delicious and delightful. My best friend and I will definitely go back there again.
The website makes it seem happy hour is in the restaurant. It was not. Our food was horrible. One of us ordered the salmon and it came as a soup with a piece of salmon on it. Not as described or even close to the picture. My chicken pasta was made with boiled chicken and no flavor. For the price I should have gone to John Howie for my birthday. It was ridiculous . They were out of three different drinks we wanted to order and did not have the right candy for the drink we did order. The waitress did nothing when we told her it was two of our birthdays. On top of that we were charged a 20% gratuity for 6 people. Awful. Will never return. Nor will I ever have a corporate event at this location.
The hostess greeting us wasn't clear and wasn't nice about having my guests be seated. The waiter, however, was kind and energetic and the food/drinks were delicious.
Service was outstanding. We ate Sunday not Monday though- reservation under Becca 6pm. Staff was very friendly, just wasn’t that impressed with the food for the price. I do understand that we were paying for the experience more than quality of food. The goblets were so cool I just think $40 is excessive and $32 for the N/A? Come on there is not way your cost is that high but again I get that your buying the experience.
Came here for my daughters 17th bday dinner. We were seated within 10 minutes. Food was in huge portions, you definitely get what you pay for. Loved everything about the place. Drinks and desserts were a little spendy, but considering the occasion it was definitely worth it. Wait staff were super friendly and attentive. Only con was how long we waited for our big dessert. Took almost an hour after we ordered it. Other than that the place was great!
Food was poor quality and very pricey. Fun idea in concept but the value is poor.
Waaay overpriced. You shouldn’t charge the same price for a non alcoholic drink then alcoholic. Very clever marketing considering children are the main target. Poor quality in food for the price. Service was slow and average and the restaurant was 10% occupancies. Definitely won’t be going back.
The food is not good. The drinks are great but that was about it. Applebee’s has better food. You have to pay way to much for not good food. None of my group finished there food and we are after. They didn’t cook our burgers right at all. Our appetizer was not that great. Just not good at all.
The wait time for the food and drinks was long. There were kids jumping up and down. We weren’t really to please.
RJ went above and beyond to make my daughters 11th birthday celebration special! Thank you RJ!
We went for dessert for my sons 8th birthday with family. Our waiter didn’t seem interested in checking on us as there was a huge party of little girls (obviously bringing in a big bill). My son ordered one of those giant goblets (he had been talking about it for months) it took forever to get his drink which they were out of the special suckers that go in it, the restaurant had about 7 tables of people not very busy to wait that long for a drink that ended up tasting like water with food coloring and he did not drink it, we would have said something to our waiter but we didn’t see him again until he brought our bill and by that time we were ready to go. We would not go back again as it wasn’t a great experience and definitely not worth the money unfortunately.
This is a very fun and energetic place to go, I highly recommend going!
super yummy!!!! creative dessert. fun vibe, great for special night out with friends
What a great visit! Definitely recommend if you're looking for a fun experience!
My teenager loved it, the rest of us endured it. Food was overpriced and meh, but you don’t go for the food. You go for the $36 non-alcoholic drinks poured over dry ice with candy in them or the dramatically done up milkshakes. Probably good for a kid’s special occasion, but doubt we’d hit it again.
Horrible service, and less than mediocre food. Not worth the prices. If you wanted to go for a drink with a group of people, it might be a little more worth while.
The decor is cheesy and feels somewhat dirty. It’s loud and very bright. Not at all what we had imagined for this “amazing experience” I immediately felt like I was in Red Robin. When we got to our table we were asked over and over by multiple people if we were ready to order but we hadn’t even got through their VERY large menu. Then we ordered drinks and a basket of fries while we went through the rest of the menu for dinner. Our fries were completely forgotten, so I had to ask for them 2 times. When our dinner finally came, 35 minutes after we ordered, my husband got the waffle burger and I got the salmon salad, the waiter spilled the syrup all over my husbands plate, so he couldn’t pick up his burger, the hash browns on his burger were completely undercooked and the bacon was disgusting. My salad was completely wilted. It was slimy and disgusting, my salmon was burnt and I had very little dressing. Now, onto the Goblet I ordered... I was told it had $40 worth of alcohol in it. I am someone that gets drunk off of half of a Hard Cider. So I was expecting to be really feeling it after drinking this beverage... I couldn’t taste the alcohol at all. It delicious, but why would I pay for $40 worth of alcohol if there isn’t any in it? By the time I got to the dry ice in the drink, half of my drink was absorbed into it so it wasn’t even drinkable. So I payed $40 for a drink I couldn’t even drink fully. When I was don’t drinking all that I could I wasn’t even buzzed at all. Which tells me they lied about the amount of alcohol that is in it to charge you WAY too much. My husband got a insane milkshake that said it was going to have bit of Twinkie and other goodness on the inside of it, but his didn’t have any of that. It was just vanilla ice cream with a bunch of too hard to chewy gum balls stuck to the side of it. When the bill came they over charged up for the fries. The only thing thatwas redeeming about them was one of their managers took our dinners off the bill
Super fun time!!! Great food/drinks!!!!! Great service!!! Thank you :)
It was good I would come back
We celebrated my daughter's birthday with some of her friends. We had a great time! They loves the drinks and the King Kong dessert!
Sadly, they all left plates filled with food... I would say the food is ok to average and probably best said, too expensive for what you get. For kids... I recommend appitizers (the onion rings are amazing!), a drink or 2 with extra straws and definitely....go for the KING KONG dessert! It's huge so do the half order. We had 8 people and ordered the 1/2 size and had a ton left! Its a great loud and fun place to celebrate with kids. The energy is awesome and our waitress was fantastic! Skip the food....do the dessert!! Super fun. She had a wonderful time.
Service was really slow and it wasn't that busy when we came in. Took a long time to get our goblets and crepes. I have been here 2 other times but sat at the bar and service was much faster. If you dont have underage people in your group, your better off sitting at the bar.
They didn’t bring out our appetizer, the steak wasn’t done as we asked and the service took forever
The restaurant (chocolate lounge) was eerily quiet on Friday night with wait staff hovering. The room was nice, but everything was sticky.
The drinks were bright, over done, and not tasty. One we got a virgin chocolate martini which they charged $16 despite no alcohol and tasted like weak chocolate milk with whipped cream. I doubt any amount of spirits could have made it taste good.
Moving on to the meal, the burger was decent, but not as good as most in the area. The chicken and waffles were greasy, the waffles fluffy but worse than free hotel breakfast, and - truly the kicker - the “real maple syrup” was definitely fake. At $28 a plate.... I better be getting at least real maple syrup. The waffles came with some other sauce. I wouldn’t recommend; it made both of us crinkle our noses.
Basically, this is an extremely overpriced location for food that you could get at chain dinners. Their special drinks were a let down. My partner said it best, it’s like eating at Chuck E Cheese’s with fine dining prices.
I would never recommend this, and strongly encourage people towards the plethora of amazing restaurants just down the street.