Nearby points of interest
Nearby points of interest
About Sugar Factory Bravern (Bellevue)
The food at Sugar Factory American Brasserie is a treat for all, offering guests a one-of-a-kind dining experience, serving decadent and tasty fare to satisfy any craving. Created by a team of world-class chefs, the signature menu offers everything from pancakes and sweet and savory crepes to salads, burgers and pizzas, all available throughout the day. Sugar Factory also offers spiked adult beverages made with premium spirits, including Sugar Factory’s signature 36-ounce alcohol-infused smoking candy goblets, all of which are available without alcohol for the kids.
Bellevue, WA 98004-4475
Hours of Operation:
Sat 10:00 am–12:00 am
Sun 10:00 am–10:00 pm
Mon, Wed, Thu 3:00 pm–11:00 pm
Fri 3:00 pm–12:30 am
$31 to $50
AMEX, MasterCard, Visa
Parking at The Bravern is validated for 6 hours of free parking to customers
Sugar Factory Bravern (Bellevue) Ratings and Reviews
We went just for dessert since I had heard that the food was expensive and not very good. Dessert was just ok, but it took a long time to come out. Also, they were out of one of the things we wanted, but we weren't told ahead of time.
The restaurant was really loud, and before each birthday one of the waiters would whistle really really loudly. Would not recommend.
Drinks were $18-$40 each. At least they were fun and decent. Food took over an hour to come out after we ordered, and then was pretty bad. If Cheesecake Factory is like 7/10 with food quality, this place is 2/10. Dessert took another 20 minutes and was mediocre.
This place is just for achieving the appearance of something cool and fun. The food and service is terrible.
Severely disappointed in the overall service. Made reservations. Didn't get seated for 40 min. Then 45 min for our drink order to be taken! At that point we placed our whole order. An hour in we got 1 order of chicken strips which were over cooked and dried out but not the rest of our order. Weird. 2.5 hours later (after we placed our order) we get our food order. Not all comes out. Waitress forgot 1/2 my husband's meal. Wrong wine was served. Drink orders took min of 30-40 min. We ordered dessert before our meal was finished as my 9 year old who was celebrating her bday was crying and tired. It was 9:30 and our reservations were at 6:30 by the time our dessert finally came (came 30 min after ordering....it was ice cream!). The manager came to our table after several complaints. We only were comped dessert. I feel the whole meal should have been comped. We finally left at 10 pm! Ridiculous! Will not visit anymore. Been there a handful of times before and it's never been this bad. Asked around and it seems like their deal with the poor service and timing. For the price and quality of food I would rather go elesewhere. Sorry. Worst experience ever.
I was so excited to go to the sugar factory after seeing it on the news. However, almost every aspect of this restaurant was awful. My vegan friend had absolutely no options for food, even their fries aren't vegan, and everything tasted frozen or pre-made. It's super sketchy to not list prices on ALL your drinks and they don't even list the ingredients. They claim each goblet has a total of 8 shots which would be worth the $50 I spent on my drink, but there was no possible way that drink had 8 shots. Being a small 5 foot tall girl with a low alcohol tolerance I highly doubt I would have been able to stand up straight if the drink had 8 shots. Our neighboring table asked if they should get extra shots in their goblets as they could tell we were sober (lightly buzzed at best), when he tried to order the extra shot (he being a larger and close to 6 ft. man) he was shot down and told no. This was our same waitress who gave us attitude because my friend did not order any food after realizing there was no vegan options for food. The restaurant was so loud that I could barely keep up conversation with my friend sitting directly across from me. Save your money and go somewhere that doesn't feel sleezy and actually cares about their customer. And last thing, WHY ARE THE MENUS SO STICKY?! I felt dirty after flipping though one.
Was such a fun night! Make sure you make reservations. My party and I had to wait 15–20min over our reservation time. It was a Saturday night so I’m not going to complain. The fishbowl drinks are $40 w/o alcohol and $42 with alcohol. They are really fun! It’s worth the experience. I had the angus farmer burger with fries and that was delicious! The fries were maybe sour cream and inion flavored? They were so good. Definitely planning to come back here and try one of those crazy milkshakes :)
Side note, the one issue I had was that our table was sticky and moved/roatated. But I think that may have just been a singular table issue.
The atmosphere, food and service was great. However, I made reservations for 7:15pm and we didn't get seated until 7:45pm. When we got seated we were put at the smallest table to fit 6 people. considering we waited past our reservation time and made reservation we should have been sat at a table that was more suitable for 6 people. The size of the table limited the amount of food we ordered, that why we deiced to cancel the chocolate fondue. I felt horrible as this was a surprise birthday dinner for my boy friend and then also happened to be the day we got engaged.
Older folks from the area should think "Farrell's" when evaluating this place. Fun food to celebrate special occasions with lots of focus on the guest of honor. My husband and I were prepared to endure this place so our teenage daughter and her friends could experience all the special drinks and food. We were pleasantly surprised that our table was available at the right time. The waitress was the exact perfect level of friendly and really attentive. The food which we expected to be way over priced and taste terrible was reasonably priced and definitely edible. Not the best food we ever tasted but certainly better than what we were expecting.
We went as a party of 6 with a reservation, on a Saturday night. We sat at a tiny round table that could barely accommodate our shared drink and 3 appetizers- imagine if we all had all ordered drinks, and entrees?! Music was blaring the whole time, so I wouldn't recommend this place for a date if you want to actually hear or listen to the other person.. Food was ok, its more about presentation, quantity and ambiance as opposed to quality. Service is SO SLOW. DO NOT plan on going before a movie, show, or event. The staff was friendly, but the service is unbelievably slow - ordering, bringing the food then dessert out, water refills, etc. We were constantly looking around to find our waitress, even for the check at the end. Our meal, with dessert took almost 3 hours. I wouldn't go back unless I had to for a friends event. I would never take my young kids there.
When we first arrived we were told the hood system was down and no hot food was being served. Would have been nice to know while we waited 15 minutes for our table. Since it was my daughters birthday we stayed for dessert. About 20 minutes after we ordered hot food was okay to order. Asked server to stop dessert so we could order hot food. She would not have them stop it. Food and our drinks took way to long for a half full restaurant. Prices are way to high for the quality. 5 other tables had Birthdays. All of them got a free dessert and servers sang. None for my daughter. She specifically chose this restaurant since she loves dessert, chocolate and it was her 13th. I will never return to this establishment. Extremely disappointed.
When we arrived we had a party for 8, the management asked if we received a call for letting us know the kitchen was down? I said no, we never received a call. It was our first time there to celebrate a birthday. Very disappointed in the fact you couldn’t order anything hot. They changed waitresses threee times at are table. Overall dissatisfied in what we thought a good experience would be !
Not what I expected. Thought it would be over the top and nice and fun. Took my daughters there for a special lunch and was super surprised it just looked like a glorified Red Robin (maybe not even glorified) with meals that were 6 times the price. We needed up not being able to eat there because they had an electrical issue but was somewhat relieved as once we sat down and looked at the menu/prices/decor really did not want to stay. And they still have Christmas decorations up? It was Jan. 14th - so just looked like they were lazy or something. Just Saying...
Possibly the most overrated restaurant in history. First of all, it's crazy expensive. Breakfast of 2 peach bellinis, regular coffee and berry crepes was $70, for one person. It was good but there was nothing special about the meal that could justify that price point. Now, that was with tip and I do tip well (the service was great) but give me a break. This place is like Willy Wonka and the Chocolate Factory but with booze.
Had to check out what all the hype was about. Great meal at a reasonable price for the amount of food served. (chicken parmesan and sirloin steak w/veggies). Great people-watching restaurant, but the noise level is over the top. If you are not into "fluffy sugar drinks" or "over-the-top desserts", this is not your go-to place. Fun to watch people taking photos against the provided backdrop. Had a 9:00pm Open Table reservation for two, got in at 9:45. So, all in all, got it out of my system, no need to go back unless I'm celebrating someone else's special day.
The restaurant was filthy, the table was so sticky my arms stuck to it. The floors were super dirty. We had appetizers and milkshakes. The milkshakes were decent. The appetizers were just a bunch of frozen “food” . Very disappointing, would only go there for a kids birthday party. Our server was nice
Our bill was a little over 200 and the food was not satisfying!! I ordered the chicken and waffles and the waffles were really dry!! We also ordered the garbage salad and there were 10 ingredients in it and we only got 3..sent it back.. and the cook added 1 more so still missing 6 .. we order the mango drink that was $34 and was suppose to come with a duck ..that we ask the server.. she inform afterward that they were out!! won’t be bringing my family back here!! The floor by our table had food all around us and was really dirty!! still left a 20% tip.. imagine if we got good food and service.. !! The server might of gotten 30-40% tip.. just saying..
It took us over 3 hours to get out of there. The service was terrible the wait between ordering and receiving ANYTHING was ridiculous.
The manager however was excellent and patient and continued to try and make right everything that went sideways. He was a saint. Because of him and only him we may try it again and refer .
Alcohol got served to our minor ,food was cold and took over an hour. Quality of food 👎.
We were there for a one year old birthday.
It was extremely disappointing !
Went with my girlfriend to celebrate an early birthday. The employees were very kind, but we waited for over a half hour to get seated. I had made reservations and we arrived a little early just in case. However, customers who came after us were seated within minutes and didn’t appear to have a reservation. Besides that, the food was good and the martini’s were amazing. I will come again with my girlfriend, but not arrive much sooner than the reservation.
We arrived at 11:45; I specified in the reservation and to the hostess we were there to celebrate a birthday. No acknowledgement of birthday. We traveled from Puyallup and my teenage son had “hyped” this place up to his dad - it was sadly disappointing. Perhaps the atmosphere is different at night?
Service was super slow, imagine my surprise when we ordered chocolate fondue and waited over 30 minutes for it to arrive cold and heated with a tea light candle. We didn’t understand what took so long since it was cold.
The server was okay and refilled our drinks often.
My son wanted a donut burger but was told that this location didn’t have it yet. Bummer for my son, that’s all he talked about all week. He ordered he standard cheeseburger and it was very sad looking compared to the photo.
I had club sandwich, nothing special. Hubby ordered brunch, he didn’t have much to say - the home fries looked over cooked.
Very disappointing day as we sat in traffic for over 90 minutes to and from to celebrate a special day and have mediocre food and service. We could have stayed in our area and went to the Cheesecake Factory and had the same fare (minus the milkshake). For over $140 I don’t feel like my husband got his “special” lunch we were so excited for.
Fun place for a special treat. We went in knowing it is astronomically expensive (and it is!). With that, the food was pretty tasty and presented in such a fun way. I’d read that service was horrible, but our service was not bad, although we went at 6:30 on a Thursday. They were not overly busy, (about 1/2 capacity) the food did take longer than standard, especially the milkshakes (which we saved for last). Our server was polite and attentive. We did not order one of the $35.00 cocktail drinks, but saw many who did...my suggestion is if you do order, specify that you want very little ice (because it looked like a fish bowl filled to the brim with ice and a little bit of colored liquid). We had artichoke dip (really good) fish tacos (okay) Asian chicken salad (meh) mini rainbow sliders (yum!) and several milkshakes. We decided the Nutella-banana shake was hands down our favorite flavor, the s’mores with alcohol (ok) and vanilla (surprisingly awesome). We also had ice cream sandwiches (nom-nom).
If I were to go again, it would be for an appetizer and dessert only, before dinner rush. We had a party of 11, the total was over $600.00 with only 1/2 of us having an alcohol beverage and splitting 3 appetizers. Overall, I would go again for dessert and appetizer but never again for a whole meal.
Pros: yummy dessert and appetizers.
Cons: crazzzzy expensive and the constant harsh glare from the loop of the Kardashians flashing on the tv screens was beyond annoying. Something about the lighting in this location (at least at night) is really off...which is a shame because they made an effort with the decor but the lighting reminded me of a really dingy 7-11 or am pm.
we Went for a New Year’s Day dinner with our teens. The drinks were very good but the food was not. All our food looked like it had been reheated from days before. It was barely warm. The soup was the consistency of applesauce, and barely warm. Pretty expensive food to be so gross.
Our server was the only one with a smile. The first hostess didn’t smile, no eye contact. With reservations we waited 10-15min to be seated in a half empty restaurant. The second hostess looked angry and was completely unapproachable. It was something to try. If we go back it will not be for anything other than a dessert and drink.
To me, the Kardashians are famous for being famous, but have little or no actual talent or value. This is their restaurant. Celebrity photos everywhere, giant ($38!) drinks, and LOUD. My medium-rare steak came well-done (they did take it off the bill voluntarily) and took a long time. All of our food was mediocre, but intended to dazzle. There are lots of kids’ birthdays, and each one gets the sound system turned up to 11... and then they forget to turn it back down. Our very nice waitress apologized for having us point to menu items because she couldn’t hear our orders... which may explain the steak. If your star-struck kid is turning 13, this is the place. It was half empty on New Years Day, which gives an idea of adult reactions. They’re very nice and apologetic (without us ever complaining), but there just doesn’t seem to be much they can do to vary their over-the-top party formula.
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