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Sugar Factory American Brasserie - Theatre Box

3.8
1639 Reviews
$31 to $50
American
Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. We now have locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.
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Private Dining

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Offers

  • Happy Hour

    Multiple dates available

    Mon - Fri 12:00 PM - 4:00 PM

    50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
What 1639 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.8
food
3.7
service
3.9
ambience
3.5
value
Noise · Moderate
64% of people would recommend it to a friend
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MB
vipMaryB
San Diego
3 reviews
Dined 5 days ago
Overall4food4service3ambience3

Best friend Birthday dinner

OT
OpenTable Diner
1 review
Dined 6 days ago
Overall5food5service5ambience5

Mother’s Day

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OpenTable Diner
San Diego
1 review
Dined 6 days ago
Overall5food5service5ambience5

My Mother’s Day experience was made and Mike was an excellent waiter !! Kids loved it all thanks again :)

TJ
TamaraJ
Las Vegas
1 review
Dined 6 days ago
Overall5food5service5ambience5

Isaac was our server and he was awesome!!

OT
OpenTable Diner
Vancouver
1 review
Dined 6 days ago
Overall5food3service5ambience5

Our server was terrific! T

OT
OpenTable Diner
Los Angeles
3 reviews
Dined on May 7, 2021
Overall5food5service4ambience5

Very nice service they where able to fulfill our seating request

OT
OpenTable Diner
San Diego
4 reviews
Dined on May 7, 2021
Overall3food1service2ambience5

The ice cream is such low quality ..... not a $100 sundae- barely any hot fudge , not even real whipped cream... would never go back. The ambiance is amazing though.

F
Ferox
San Diego
1 review
Dined on May 7, 2021
Overall1food2service1ambience2

After being seated, we waited for 25 minutes, then decided to leave. There were easily two dozen staff who floated by our table as though we were invisible. We watched as they stood 15 feet from us (still in the dining area) and chatted with their co-workers. I now know who is dating who, when they are ending their shifts, and how much they've made in tips. What I don't know, is how their food tastes. Probably for the best. Everything seemed overpriced.

TD
TheresaD
San Diego
1 review
Dined on May 6, 2021
Overall2food2service1ambience2

Food was ehhh. Movie theatre was OK comfortable seats but extremely warm and when asked if they could turn the dim overhead lights on while we eat, its pitch black, there was NO BODY else in the theatre but us. We were told "I don't even know how to do that"... There was absolutley no staff anywhere in sight could've walked in sat down for free and no one came in even after pushing call light for 20min. Bought a Groupon showed the "waitress" she never applied it to my bill. Did not notice till I got home because I was so irritated with the service I had to go before I became loud and rude. We carried our own plates and food all the way down 3 flights to get boxes for our food after waiting 10 minutes after movie was over and 20 min after we had pushed call light. They handed us boxes in the middle of the lobby walked away where we boxed our food over trashcan at a counter and a male waiter threw his gum literally over my food into the trash can and kept walking. I had to pick my chin up off the floor. We had 3 kids who each got an overpriced milkshake but we were charged for 5 when I showed her she said oh I had to remake 1(ordered no caramel but came with caramel) first your problem not mine. Second that would be 4 not 5... Jesus take the wheel. She said she removed 2 of them and when I got home noticed no Groupon used and 4 milkshakes instead of 3. Even when we asked for a bag to put boxes in we were met with an eyeroll and after 6 minutes waiting for a bag we left. Last I booked and spent close to 350 for my 8 yr olds bday he likes candy hence sugar factory. Weigh station down so they wouldn't sell any candy???? It was a rip off and the service was a complete joke I literally thought I was on a hidden camera for a moment. Shame on all those rich celebrities we had to hear about in every advertisement if you own a business you are ultimately accountable for it not just when the media is snapping pics. $350 is big deal for single moms and then to be treated bad...

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OpenTable Diner
San Diego
2 reviews
Dined on May 5, 2021
Overall1food1service1ambience1

Went in on Cinco De Mayo to have drinks because we were celebrating a birthday. I had made a reservation in advance and when we got there, we were seated right away. Service was super slow, drinks were not as satisfying (weak for the price), the sampler was served to us cold and the seating was disgustingly dirty. Idk how they get away with their stuff being so grimey, sticky and embedded with food during a time when cleanliness is of upmost importance. This venue is overrated 1,000% and we won’t be back.

OT
OpenTable Diner
San Diego
1 review
Dined on May 4, 2021
Overall3food1service3ambience4

Food was dry and cold

CD
CathyD
San Diego
1 review
Dined on May 3, 2021
Overall3food2service3ambience2

Candy was melded and old, food was less than average and expensive, Dessert was amazing, but pricey.

OT
OpenTable Diner
San Francisco
1 review
Dined on May 2, 2021
Overall5food5service5ambience5

Great place to have a drinks and food

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OpenTable Diner
Los Angeles
2 reviews
Dined on May 2, 2021
Overall5food5service5ambience5

Such a great experience celebrating my daughters 14th birthday with 10 of her friends!

k
kimm
San Diego
1 review
Dined on May 2, 2021
Overall2food4service1ambience2

Asked for acknowledgment for bday never got it. Stood in lobby for 20 minutes then had to find someone to help us. Reserved outdoor was only given indoor option. No greeter. We ordered food and shakes. Server took the plates and silverware and then brought us food. Bday order was wrong. No drinks yet. Done with food then shakes come then bday persons food. Everyone else was done. Waiter went to get change for $100 and never came back. Had to flag down another person (I assume was the manager) he was very polite and got our change and made sure we were ok. Place was dirty. when you go up the escalator you can see an inch of dust on the light fixtures. Tables were sticky.

V
Vivianas
San Diego
1 review
Dined on May 2, 2021
Overall5food4service5ambience5

Our waiter was the best! She was so sweet and friendly

P
Peechez
San Diego
1 review
Dined on May 1, 2021
Overall5food5service5ambience5

My visit was great the waiter was great and the manager was polite.

WP
WendyP
Los Angeles
1 review
Dined on May 1, 2021
Overall1food1service1ambience1

Experience was horrible waited to be seated for 2 hours and went to check with the host to see how much longer and they said they had already called us wich is not true because we never moved from there. They are so unorganized. We then went to the bar to get a drink and no one even acknowledge us so we left this place sucks and way too noisie

p
princesslex
San Diego
1 review
Dined on May 1, 2021
Overall5food5service5ambience5

Food was fantastic! I love the alfredo! It is so flavorful and the drinks are delicious!

I
Irishgirl
San Diego
7 reviews
Dined on May 1, 2021
Overall3food2service3ambience2

The food was mediocre at best. It took a very long time
To get our food and our drinks. Our server was nice but she was working behind the bar and waiting tables. Overall, our experience was just fair. I’d recommend spending your time and money at a different restaurant in downtown SD.

L
Laura
Los Angeles
3 reviews
Dined on May 1, 2021
Overall2food2service2ambience2

Food came before drinks, and few other issues

F
Foodie
San Diego
4 reviews
Dined on May 1, 2021
Overall3food2service2ambience4

The ambiance and energy of the restaurant cannot be compared if a party-type real lively vibe is what you're looking for. There's pop music blaring with lots of selfie inspired interior design opportunities- a real trendy spot where lots of thought went into making it unique! It took a while for our server to arrive and once he did, the service was average. I ordered the chicken and waffles and my son ordered the buffalo chicken sandwich with fries. The fries were killer and cooked to perfection! My son also enjoyed his sandwich, but me on the other hand, my chicken was overly breaded and the waffles were dry, not fluffy. I was disappointed. Seems like a place for bar food as the multi-colored sliders and assorted appetizer plates were flying out of the kitchen, and at quick glance, they looked pretty good. I'd go again, but I'd order bar food. The menu and especially the specialty milkshake and dry-ice smoky drinks are pretty pricey, so make sure you have good money with you!

OT
OpenTable Diner
Los Angeles
2 reviews
Dined on May 1, 2021
Overall5food5service5ambience5

Great as always

A
Alolisbeth
Los Angeles
2 reviews
Dined on April 30, 2021
Overall5food5service5ambience5

Great place , i am coming back ! Great services and food was delicious!

JM
JavierM
San Diego
4 reviews
Dined on April 30, 2021
Overall5food4service4ambience5

The perfect spot for a birthday celebration (specially for kids and teens).

A
Aleeza
San Diego
3 reviews
Dined on April 30, 2021
Overall5food4service5ambience5

It was our first time at this venue and we thought it was be nice to celebrate our friend's birthday. It was a great decision! Best place to celebrate a birthday! Everything was fantastic: the food, the drinks, the dessert (King Kong Sundae!), and most especially the staff (Greg was our server). Totally made our experience worth while :)

S
Sabrina
San Diego
1 review
Dined on April 29, 2021
Overall5food4service5ambience5

I went with my two friends for a birthday lunch and it was really fun. the food was really good. also the host was really cute.

LS
LeticiaS
San Diego
1 review
Dined on April 27, 2021
Overall5food5service3ambience5

Overall very good experience fun new ways to drink an alcohol beverage exciting choices of flavor and gourmet dishes that are outstanding

KC
KarinaC
San Diego
1 review
Dined on April 27, 2021
Overall5food5service5ambience5

Amazing food and service ...............:...:..::::............

EP
ElizabethP
San Diego
1 review
Dined on April 27, 2021
Overall5food5service5ambience5

Had a great time. My family loved it and my daughter wouldn’t stop saying how it was the best day of her life. We will definitely bring going back soon.

AM
AngelinaM
San Diego
1 review
Dined on April 26, 2021
Overall5food5service5ambience5

It was my first time going to the sugar factory and it was an amazing experience

OT
OpenTable Diner
Los Angeles
1 review
Dined on April 26, 2021
Overall5food5service5ambience5

Great ambiance . Delicious drinks just a bit expensive.

JR
JenniferR
Sacramento
1 review
Dined on April 26, 2021
Overall4food4service5ambience5

Great fun experience good food and great service. Will definitely go again when in town

K
Kellyk3
Phoenix
1 review
Dined on April 26, 2021
Overall1food3service1ambience3

Went there for the first time to celebrate my bday and my 4yr old sons bday. We were the only ones there’s when we arrived. My sandwich was the last one out as it took 3 tries to make it the way I ordered (no tomato no Mayo) and the first attempt they sent it to the wrong table.
We then ordered 3 shakes and about 15 later the waiter said another 2-3min and they would be out. 15 more minutes went by and we canceled them. At this point we had been there almost 2 hrs. I also had mentioned to the waiter there was no toilet paper in some of the woman’s stalls and no soap in any of the dispensers. And as we were leaving I went back into the bathrooms to still no toilet paper or soap over an hour after I had mentioned it. And to add to the visit. We had promised my 4yr old candy after he ate his lunch only to find out you can’t purchase any of the candy that is set out on shelves. So it ended in a toddler meltdown as we walked past all the candy on display

DG
DawneG
San Diego
1 review
Dined on April 25, 2021
Overall2food2service2ambience1

The goblet drinks are totally over rated and taste horrible. The food was nothing special. I could have made a better salad out of a bag. The only thing that was good was the shake. The lobby was in attended unclean. I will not go there again.

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OpenTable Diner
San Diego
1 review
Dined on April 25, 2021
Overall5food5service5ambience5

Birthdays for my lids

OT
vipOpenTable Diner
San Diego
1 review
Dined on April 25, 2021
Overall4food4service4ambience4

Very dirty

OT
OpenTable Diner
Richmond
4 reviews
Dined on April 25, 2021
Overall4food5service5ambience5

The food is yummy, think some things are way over priced Especially the drinks. At that cost the cup should be free to take home.
Didn’t feel like there was much social distancing with the tables They need to maybe do lunch portion specials or something.

p
vippsatty
Los Angeles
11 reviews
Dined on April 25, 2021
Overall3food4service3ambience5

We had a reservation but we’re not seated until 45 minutes later. Service was friendly but slow. Took 20 minutes to get our drinks after we ordered. Fortunately I read other reviews that prepared me for this so I’d allocated 2:45 before our movie started. Food an d drinks were good though. (BTW the movie theater was gross, sticky and had old glasses from the previous movie strewn about. We had to move seats, ours were so gross. Staff acted like it was no big deal and told us they’d clear the dishes “if we wanted”)

SM
SofiaM
San Diego
1 review
Dined on April 25, 2021
Overall5food5service5ambience5

Our first time there and we will definitely be back :)

FAQs

Sugar Factory American Brasserie - Theatre Box does offer delivery in partnership with Uber Eats. Sugar Factory American Brasserie - Theatre Box also offers takeout which you can order by calling the restaurant at (619) 814-2225.

Sugar Factory American Brasserie - Theatre Box is rated 3.8 stars by 1639 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.