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Sugar Factory American Brasserie - Theatre Box

3.8
1623 Reviews
$31 to $50
American
Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. We now have locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.
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Private Dining

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Offers

  • Happy Hour

    Multiple dates available

    Mon - Fri 12:00 PM - 4:00 PM

    50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
What 1623 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.8
food
3.6
service
3.8
ambience
3.5
value
Noise · Moderate
64% of people would recommend it to a friend
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CD
CathyD
1 review
Dined 4 days ago
Overall3food2service3ambience2

Candy was melded and old, food was less than average and expensive, Dessert was amazing, but pricey.

OT
OpenTable Diner
San Francisco
1 review
Dined 5 days ago
Overall5food5service5ambience5

Great place to have a drinks and food

OT
OpenTable Diner
Los Angeles
1 review
Dined 5 days ago
Overall5food5service5ambience5

Such a great experience celebrating my daughters 14th birthday with 10 of her friends!

k
kimm
1 review
Dined 5 days ago
Overall2food4service1ambience2

Asked for acknowledgment for bday never got it. Stood in lobby for 20 minutes then had to find someone to help us. Reserved outdoor was only given indoor option. No greeter. We ordered food and shakes. Server took the plates and silverware and then brought us food. Bday order was wrong. No drinks yet. Done with food then shakes come then bday persons food. Everyone else was done. Waiter went to get change for $100 and never came back. Had to flag down another person (I assume was the manager) he was very polite and got our change and made sure we were ok. Place was dirty. when you go up the escalator you can see an inch of dust on the light fixtures. Tables were sticky.

V
Vivianas
1 review
Dined 5 days ago
Overall5food4service5ambience5

Our waiter was the best! She was so sweet and friendly

WP
WendyP
1 review
Dined 6 days ago
Overall1food1service1ambience1

Experience was horrible waited to be seated for 2 hours and went to check with the host to see how much longer and they said they had already called us wich is not true because we never moved from there. They are so unorganized. We then went to the bar to get a drink and no one even acknowledge us so we left this place sucks and way too noisie

p
princesslex
1 review
Dined 6 days ago
Overall5food5service5ambience5

Food was fantastic! I love the alfredo! It is so flavorful and the drinks are delicious!

I
Irishgirl
San Diego
6 reviews
Dined 6 days ago
Overall3food2service3ambience2

The food was mediocre at best. It took a very long time
To get our food and our drinks. Our server was nice but she was working behind the bar and waiting tables. Overall, our experience was just fair. I’d recommend spending your time and money at a different restaurant in downtown SD.

L
Laura
Los Angeles
2 reviews
Dined 6 days ago
Overall2food2service2ambience2

Food came before drinks, and few other issues

F
Foodie
San Diego
4 reviews
Dined 6 days ago
Overall3food2service2ambience4

The ambiance and energy of the restaurant cannot be compared if a party-type real lively vibe is what you're looking for. There's pop music blaring with lots of selfie inspired interior design opportunities- a real trendy spot where lots of thought went into making it unique! It took a while for our server to arrive and once he did, the service was average. I ordered the chicken and waffles and my son ordered the buffalo chicken sandwich with fries. The fries were killer and cooked to perfection! My son also enjoyed his sandwich, but me on the other hand, my chicken was overly breaded and the waffles were dry, not fluffy. I was disappointed. Seems like a place for bar food as the multi-colored sliders and assorted appetizer plates were flying out of the kitchen, and at quick glance, they looked pretty good. I'd go again, but I'd order bar food. The menu and especially the specialty milkshake and dry-ice smoky drinks are pretty pricey, so make sure you have good money with you!

OT
OpenTable Diner
Los Angeles
1 review
Dined 6 days ago
Overall5food5service5ambience5

Great as always

A
Alolisbeth
Los Angeles
1 review
Dined 7 days ago
Overall5food5service5ambience5

Great place , i am coming back ! Great services and food was delicious!

S
Sabrina
1 review
Dined on April 29, 2021
Overall5food4service5ambience5

I went with my two friends for a birthday lunch and it was really fun. the food was really good. also the host was really cute.

LS
LeticiaS
San Diego
1 review
Dined on April 27, 2021
Overall5food5service3ambience5

Overall very good experience fun new ways to drink an alcohol beverage exciting choices of flavor and gourmet dishes that are outstanding

KC
KarinaC
San Diego
1 review
Dined on April 27, 2021
Overall5food5service5ambience5

Amazing food and service ...............:...:..::::............

EP
ElizabethP
San Diego
1 review
Dined on April 27, 2021
Overall5food5service5ambience5

Had a great time. My family loved it and my daughter wouldn’t stop saying how it was the best day of her life. We will definitely bring going back soon.

AM
AngelinaM
San Diego
1 review
Dined on April 26, 2021
Overall5food5service5ambience5

It was my first time going to the sugar factory and it was an amazing experience

OT
OpenTable Diner
Los Angeles
1 review
Dined on April 26, 2021
Overall5food5service5ambience5

Great ambiance . Delicious drinks just a bit expensive.

JR
JenniferR
Sacramento
1 review
Dined on April 26, 2021
Overall4food4service5ambience5

Great fun experience good food and great service. Will definitely go again when in town

K
Kellyk3
Phoenix
1 review
Dined on April 26, 2021
Overall1food3service1ambience3

Went there for the first time to celebrate my bday and my 4yr old sons bday. We were the only ones there’s when we arrived. My sandwich was the last one out as it took 3 tries to make it the way I ordered (no tomato no Mayo) and the first attempt they sent it to the wrong table.
We then ordered 3 shakes and about 15 later the waiter said another 2-3min and they would be out. 15 more minutes went by and we canceled them. At this point we had been there almost 2 hrs. I also had mentioned to the waiter there was no toilet paper in some of the woman’s stalls and no soap in any of the dispensers. And as we were leaving I went back into the bathrooms to still no toilet paper or soap over an hour after I had mentioned it. And to add to the visit. We had promised my 4yr old candy after he ate his lunch only to find out you can’t purchase any of the candy that is set out on shelves. So it ended in a toddler meltdown as we walked past all the candy on display

DG
DawneG
San Diego
1 review
Dined on April 25, 2021
Overall2food2service2ambience1

The goblet drinks are totally over rated and taste horrible. The food was nothing special. I could have made a better salad out of a bag. The only thing that was good was the shake. The lobby was in attended unclean. I will not go there again.

OT
OpenTable Diner
San Diego
1 review
Dined on April 25, 2021
Overall5food5service5ambience5

Birthdays for my lids

OT
vipOpenTable Diner
San Diego
1 review
Dined on April 25, 2021
Overall4food4service4ambience4

Very dirty

OT
OpenTable Diner
Richmond
4 reviews
Dined on April 25, 2021
Overall4food5service5ambience5

The food is yummy, think some things are way over priced Especially the drinks. At that cost the cup should be free to take home.
Didn’t feel like there was much social distancing with the tables They need to maybe do lunch portion specials or something.

p
vippsatty
Los Angeles
11 reviews
Dined on April 25, 2021
Overall3food4service3ambience5

We had a reservation but we’re not seated until 45 minutes later. Service was friendly but slow. Took 20 minutes to get our drinks after we ordered. Fortunately I read other reviews that prepared me for this so I’d allocated 2:45 before our movie started. Food an d drinks were good though. (BTW the movie theater was gross, sticky and had old glasses from the previous movie strewn about. We had to move seats, ours were so gross. Staff acted like it was no big deal and told us they’d clear the dishes “if we wanted”)

SM
SofiaM
San Diego
1 review
Dined on April 25, 2021
Overall5food5service5ambience5

Our first time there and we will definitely be back :)

M
Meli
Orange County
1 review
Dined on April 24, 2021
Overall5food5service5ambience5

Love this place! So fun worth every penny!!I recommend the jawbreaker!!

OT
OpenTable Diner
Dallas
1 review
Dined on April 24, 2021
Overall1food1service1ambience2

Unfortunately my parties experience (4 ppl) was horrible. It was very clear and apparent that there are issues w leadership as our server literally left in the middle of taking our order and said "I have to get help, I can do this anymore". We sat looking astonished and in disbelief. Our heart went out to him and some 45 min later, another server stopped by to see if our order had been taken and we replied no. He mentioned he would send someone. Another 30min later a manager came by and asked if we had been helped and we replied no and she proceeded to take our order by memory. At this time we've been seated for over an hour w no drinks, water or anything, all the while our original server is walking the restaurant aimlessly. After another 20 plus minutes another manager came by the table to take our order for the 3rd time and we mentioned that it was in fact the 3rd time and we were getting concerned that other parents that came in and were seated well after us had received their food and in some cases had dined and left. He assured us that our order was up next after the large party of 10 next to us that arrived well after we did. We asked if we could at minimum get the 3 $39 dollar drinks we ordered and he replied sure. 10 min later someone different returned and said that the restaurant had run out of glasses and it would be a while. 20min later the food and drinks finally came and the server poured my drink and it spilled out of the glass all over my lap and clothing. At this point we all felt like we were in an episode of "Punked" and asked for the manager. She came over and was nearly brought to tears. We just all agreed its best that we leave after not eating or drinking and my outfit was totally saturated in sticky liquor. It was a horrible experience at best.

AR
AndR
Washington DC
1 review
Dined on April 24, 2021
Overall1food1service1ambience1

Awful. Save yourself the trouble and do not go here

OT
OpenTable Diner
San Diego
1 review
Dined on April 24, 2021
Overall2food4service5ambience3

The host staff was not very friendly or helpful. The manager also needs to delegate more. We had a 6:00 reservation and only sat down at 6:45 due to an awesome waiter that helped us....he put tables together, got us seated and took care of us while the hostess staff just stood there and the manager ran around making empty promises. Luckily the food was good and our server make thing light and fun, otherwise I probably would never go back. If you eat here prepare to wait....even with a reservation!!

JD
JessicaD
San Diego
1 review
Dined on April 24, 2021
Overall4food3service4ambience5

It started with them not having my reservation from open table, even though I confirmed I would be there, we had to wait a few minutes to get a table together but at that point felt a little unimportant. Once seated everything was ok, the food and drinks do not come together, we ordered 39 dollar drinks and it took 30+ minutes to receive them all. We were actually done eating when 2 of the drinks arrived. It was fun tho. But do not need to go back.

OT
OpenTable Diner
San Diego
1 review
Dined on April 24, 2021
Overall1food2service1ambience1

We were celebrating two birthdays and nothing!!!! Told servicer, Mike, and spend $400 and nothing. Couldn’t even sing to the two 10 years celebrating. One on the actual day.

OT
OpenTable Diner
San Diego
1 review
Dined on April 23, 2021
Overall1food3service1ambience4

My ears still hurt from how loud the music was.Couldn’t hear conversation whatsoever. Took 5-6 times asking them to move us away from their speakers or turn the music down before they helped us. The manager was extremely confrontational about it, we all felt very uncomfortable after...

OT
vipOpenTable Diner
Orange County
1 review
Dined on April 23, 2021
Overall5food5service5ambience5

Amazing service !

JL
JenniferL
San Diego
1 review
Dined on April 23, 2021
Overall3food4service1ambience2

They are promoting happy hour but when you get there they tell you they don’t have happy hour . Also Adrian was a horrible also my bill was $67 & I got charged $80 & I left a $20 tip cash . Horrible experience

AI
AIOP
San Diego
1 review
Dined on April 22, 2021
Overall4food5service3ambience5

Only ordered two drinks and the other one took so long to come. It was only me and a friend. Wish they brought both drinks at once

MS
MayraS
San Diego
3 reviews
Dined on April 21, 2021
Overall3food2service3ambience3

This was a business casual meeting i thought would be fun to try. The food was not great and it was very quiet for a business meeting, overall i would not go back to the location for food but maybe a specialty drink if i needed to.

AD
AshleighDominqueRogers
San Diego
1 review
Dined on April 20, 2021
Overall4food5service5ambience2

Music was too loud could hardly hear my boyfriend

A
shanaA
San Francisco
5 reviews
Dined on April 20, 2021
Overall5food4service5ambience4

We celebrated our 4th anniversary last Tuesday. It was a good time. The drink menu was hard to read and fully understand what type of alcohol and extras but overall it was a great time!!!

OT
OpenTable Diner
San Diego
2 reviews
Dined on April 19, 2021
Overall4food5service5ambience3

Food and drinks were very tasty! Although the big drinks were a little overpriced for the amount you get. Very loud inside but I would still recommend because it’s a pretty interesting place with good food.

FAQs

Sugar Factory American Brasserie - Theatre Box does offer delivery in partnership with Uber Eats. Sugar Factory American Brasserie - Theatre Box also offers takeout which you can order by calling the restaurant at (619) 814-2225.

Sugar Factory American Brasserie - Theatre Box is rated 3.8 stars by 1623 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.