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Sugar Factory American Brasserie - Theatre Box
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Multiple dates available
Mon - Fri 12:00 PM - 4:00 PM50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
The energy was amazing the food is always good!
Food was okay, although I had a large party they were able to accommodate us with no problems and the food came out faster than I had anticipated
12:30 reservations but didn’t get a table until 12:45. Food was good but the table next to us ordered the same thing we did after us but got their food first. Waitress had to go back and check on our food. They do give a military discount.
We were a party of 9 celebrating a 40th birthday brunch. Our waitress was fun energetic and informative of the menu. She made the experience so pleasant and easy. The staff is friendly and the restaurant is gorgeous and cleaned and sanitized constantly. We will definitely be coming back.
Let’s be honest, this is a place for taking pics. The visuals are the wow factor. The food is nothing to write home about. Ordered the Snickers shake and took a few sips and pawned it off on the hubs. I’ve had better tasting shakes for a fraction of the costs. My kids ordered the s’mores shake and watermelon drink (served with dry ice).
Also order the turkey club…the bread was way over buttered. The kids got the signature burger…they said it was good.
Glad we went for the experience but I’m definitely not in a rush to return. Fun for kids; not great food; desserts LOOK better than they TASTE. 🤷🏻♀️
Never again. I am not even going to spend time discussing the terrible attitude of the two hostesses. Let’s just say they are in the wrong job; hospitality is not their strong suit.
Despite having a reservation, we had to wait for a long time to be seated, while walk-ins were being ushered through. Obviously a matter of little power going to puny heads. When we came in, the restaurant was virtually empty. (See photos)
The worst is the smell in the restaurant. It is obvious that whoever was cleaning/wiping down the tables were using the same rag (not bothering to wash it with soap and water in between wiping). This can be avoided by just using a disposable rag. I can’t fathom how they are able to get away with this.
My son was just so keen on trying this restaurant out, that we stayed and actually ordered.
But, really, never again!
The drink was exciting. We loved the way it was served! Good was great. The reason for not giving five stars all the way was because our table was not clean. There was drink stains and it was so sticky and we didn’t have any utensils. When I asked our waiter, he didn’t realize that when I asked for napkins, I meant as napkins and utensils. He gave us four square napkins meant for drinks. Our hands were greasy and had sauce. It was super busy so I couldn’t get our waiter’s attention. So I got up and went to another table and picked the utensils and napkins. He was nice and attended to us. Which is better than not getting ko service at all.
Exceptional service and experience!
I enjoyed my experience with Sugar Factory American Brasserie, it was a little pricey, but it was worth it. I would definitely go back and recommend this place to others.
I had a great time, my birthday was “lit🔥” the atmosphere and the vibe was great. My server was great. Overall a great experience for my first time .
Service was great, but Sugar factory needs to work on their food menu.
Our waiter was extremely uninformed with the menu. Was awkwardly standing next to us without saying anything. The food was really gross to be honest. My $40 drink did not taste like it had any sort of alcohol in it at all. Overall the experience was really bad, which sucks because I have been wanting to try this place for a very long time now.
It was okay
Great experience. Food was delicious.
Went for lunch one weekend. Very noisy with a “nightclub atmosphere”. Could be a lot of fun in the right mood with the right people. Food was meh. Cocktails are spendy but appear to be a lot of fun. Now that I’ve “been there/done that”, I wouldn’t go out of my way to go again.
Never got seated. Waited for 1.40min.
Super long wait for table even with reservation but food and drinks were spectacular and worth it
The waiter was cold towards us, but other than that, we loved everything about this place! The ambiance and food was off the charts.
I was not important with the food but the service and drinks were amazing! The ambiance was pretty dope too! It was a little pricey but you’re really paying for the experience. I would definitely go back for the drinks!
Fantastic experience for kids and for adults too! I would say this restaurant is all about the experience. Very loud club like vibe. We sat in one of the pods. We had a cocktail in a goblet it was very sweet but good. We ordered a couple of meals but nothing stood out. We got the rainbow sliders, sandwich and burger. were amazing. We also ordered a couple of milkshakes and it was fun to see the kids get very excited about everything.
We celebrated our wedding anniversary here, and this place is amazing!
A very fun place to visit. This place is known for their drinks and desserts. Great service and good atmosphere.
First time there. It was delicious and had a great time.
This energetic place fits right into the SanDiego Gaslamp Quarter. Crazy fun place to celebrate a birthday. Fun huge cocktails and milkshakes are truly the attention getters here.
Lots of dirty tables around us. Took forever to be seated with a reservation we still waited over 30 minutes. Place looks like it’s run down and tired. Really needs a revamp
It was an experience! I don’t recommend ordering the food - maybe just go do dessert.
The food was ok but the drinks where all ice literally. I would have been better off ordering a soda. Sad because we ordered three goblets and that wasn’t cheap!
Tons of Fun!! Surprisingly good food. Our waitress was awesome
Excellent choice for my daughter's birthday. Great food, atmosphere, music. Overall, fantastic night.
Just a good date night to get out
We went there for my sister’s birthday. The food and customer service was great! We will be back !!
eddie the bartender was amazing! definitely helped our night get a lot better
Music was fun but way to loud to have conversations
I made a reservation at 7:30 and I didn’t get seated till 8:15 due to a party taking up most of the restaurant. If they didn’t have enough space they shouldn’t have taken my reservation. It’s just super frustrating on top of that the menu on open table is completely wrong so the items we wanted to order were no longer available. Just a terrible experience. And I didn’t get to celebrate my birthday either the communication between the reservation and the servers are non existent.
Went for a birthday. The one in LA is so much better. They charge you sing happy birthday $35 for the song and cake service if you bring a cake) other than that $100+ for a birthday sundae). Per the waitress. They give you those cheap little Chinese food restaurant to go bags after spending $300 at the restaurant for a small group. The one in LA had better customer service and overall feel. I will not go back to this one I’ll stick to LA.
We are trying to get in contact with the suger factory. Because we have been charged twice two different amounts. And we still haven’t been contacted back. We left an email and have called multiple times. Our bill was $268 and we were charged $298 and $268.
Our server was perfect the host and the other stuff was so rude made it so hard for us to eat made my sisters birthday horrible in the beginning
Sugar Factory American Brasserie - Theatre Box does offer delivery in partnership with Uber Eats. Sugar Factory American Brasserie - Theatre Box also offers takeout which you can order by calling the restaurant at (619) 814-2225.
Sugar Factory American Brasserie - Theatre Box is rated 4.1 stars by 1742 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.