Sugar Factory American Brasserie - Theatre Box

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1. BR

   BeccaRich

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Our waiter, Joey I believe is his name, was so wonderful. He made my daughter's sweet 16 birthday dinner special and one I'm sure she'll never forget. My 2yr old was making such a mess and was so gracious, patient, and helpful. We've been here twice and both experiences were awesome....thank you.

   Report
2. f

   foodmomma

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   overall3food3service3ambience3

   Went to celebrate 12th birthday and various items of the menu were not available and we were not made aware until after we ordered and when the meals were served. The sides did not match to the online menu and desserts were not available which created some frustration with the children.

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3. C

   Coffeexprt

   San Diego

   19 reviews

   vip
   2.0

   19 reviews

   Dined 7 days ago

   overall2food2service2ambience4

   Slider was slimy on the bottom, service was slow, price with 20% tip automatically added on was not a value

   Report
4. AB

   AprilB

   1 review

   5.0

   1 review

   Dined on July 31, 2022

   overall5food5service5ambience5

   We had an amazing waiter, amazing drinks and fresh chicken and waffles....my new favorite place💗

   Report
5. J

   Janice

   1 review

   5.0

   1 review

   Dined on July 31, 2022

   overall5food4service4ambience5

   Sugar is always nice. Our waiter was amazing he deserves a 10 out of 5 starts. However, the hostess made us wait about an hour although we had reservations :/

   Report
6. r

   rally07

   1 review

   5.0

   1 review

   Dined on July 31, 2022

   overall5food5service4ambience5

   Theater was great, drinks were amazing, service can approve.

   Report
7. OT

   OpenTable Diner

   Baja California

   1 review

   2.0

   1 review

   Dined on July 30, 2022

   overall2food3service2ambience3

   Food it’s way overpriced, they take forever to go to you table and they a mandatory fee way to high

   Report
8. SV

   ShannonV

   1 review

   3.0

   1 review

   Dined on July 30, 2022

   overall3food3service3ambience1

   The food is ok. The desserts/ shakes/ drinks are cool but overall it’s not worth the price. All the celebrity pictures shown on outdated, which made me feel like the Sugar Factory is outdated. It’s fun an experience but I don’t need to go back.

   Report
9. NB

   NicholasB

   London

   1 review

   2.0

   1 review

   Dined on July 30, 2022

   overall2food3service2ambience3

   Front desk was unfriendly with three people all looking busy but seemingly not doing much. We came early with ice children (5.30pm) so it wasn’t busy but this wasn’t evident in the service. Atmosphere with the music and video screens was fun for the children. Our waitress was nice but didn’t know which wines they serve or how much they cost, there was nothing on the drinks list about wine. The wine which they serve is not great but still expensive. As were the cocktails which ranged from $24-$39. We have two young children (6 and 2 years old) but there was no children’s menu, in a place called sugar factory! They don’t even offer half portions. The children ended up having to share a plate of five sliders and leaving two of them as it was too much. I had a burger and fries and my partner had the meatballs, both of which were fine but expensive. We shared a cookie dough and ice cream dessert which was good and the waitress kindly out a sparkling candle in it for the children. Overall, a disappointing evening in terms of the offering for children and the value for money. Online it looked like a great option for families but clearly we got it wrong.

   Report
10. F

    Funfam

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food5service5ambience5

    Lived up to the fun idea it’s supposed to be. Family had a blast.

    Report
11. FN

    FeliciaN

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on July 27, 2022

    overall4food3service5ambience5

    Had the sampler, tenders were not too tasty. Drink was awesome!

    Report
12. OT

    OpenTable Diner

    San Diego

    2 reviews

    5.0

    2 reviews

    Dined on July 25, 2022

    overall5food4service5ambience5

    Celebrated daughter's Bday. She had a blast. They have very unique concoctions. Worth the drive.

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13. SB

    SBSanDiego

    1 review

    1.0

    1 review

    Dined on July 25, 2022

    overall1food3service1ambience3

    It was a terrible experience. Not only did I spend money on desserts but when I asked the lady to sing happy birthday to my daughter she told me I had to buy another dessert in order for them to sing to my daughter. We were treated very poorly. I will not be going back.

    Report
14. c

    christinec

    Los Angeles

    1 review

    2.0

    1 review

    Dined on July 25, 2022

    overall2food3service2ambience2

    This restaurant was filthy. The food was good. There’s wasn’t a sign on the building and it was connected to another restaurant. I could see homeless ppl right outside as I was eating

    Report
15. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on July 24, 2022

    overall1food3service1ambience1

    Worst customer service experience I’ve experienced

    Report
16. J

    Jackie

    1 review

    1.0

    1 review

    Dined on July 24, 2022

    overall1food1service1ambience3

    Overall horrible experience. Hostess was rude and they seemed to try and rush us out. Don’t have 10:30 reservations if you don’t have the staff to do so.

    Report
17. OT

    OpenTable Diner

    San Diego

    3 reviews

    2.0

    3 reviews

    Dined on July 24, 2022

    overall2food3service1ambience5

    The sugar factory was fun but since a 20% tip was automatically applied to my bill the service lacked big time

    Report
18. g

    goldbros

    San Diego

    29 reviews

    vip
    3.0

    29 reviews

    Dined on July 24, 2022

    overall3food2service5ambience5

    Great ambiance and energy. Food was subpar and overpriced. Also I really don’t like mandatory fees after the bill. Just incorporate it into your listed prices and let people decide if that is a fair price

    Report
19. OT

    OpenTable Diner

    Minneapolis

    3 reviews

    5.0

    3 reviews

    Dined on July 24, 2022

    overall5food5service5ambience5

    Loved the Peanut Butter Cup Martini.

    Report
20. MA

    MarkA

    Orange County

    6 reviews

    vip
    1.0

    6 reviews

    Dined on July 23, 2022

    overall1food1service2ambience3

    Totally disorganized. Waiter late went to parking lot to get something. Appetizers came same time as food. All tasted bland. We ordered milkshakes did not get them until last bites of the food. Finally had the audicity to add 20% surcharge as they are doing all meals now!!

    Report
21. SF

    ShellF

    1 review

    2.0

    1 review

    Dined on July 23, 2022

    overall2food3service1ambience5

    Poor service all the way around. I would not recommend. The price of food does not match the level of service. Disappointing!

    Report
22. AV

    AshleyV

    1 review

    5.0

    1 review

    Dined on July 22, 2022

    overall5food4service5ambience4

    Great service, the restaurant is clean and welcoming, would come gain.

    Report
23. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on July 18, 2022

    overall2food2service2ambience2

    We went to celebrate a birthday…they informed us that the website was wrong and that they would not honor happy hour prices. We were also told that the website had a lot of errors so we should just ignore what was on it. They were out of a lot of items and didn’t have containers for us to take leftovers.

    Report
24. VM

    VanessaM

    1 review

    3.0

    1 review

    Dined on July 18, 2022

    overall3food2service3ambience4

    Drinks are way overpriced-you are really paying for the experience. Ok to try once I guess but half the drink overflow into the table and then the dry ice freezes it! Asian chicken salad was decent but the bruschetta was literally pico de Gallo on little sour dough pieces. And didn’t get a birthday treat like other patrons even though they were told we had a birthday twice.

    Report
25. LM

    LelarM

    1 review

    4.0

    1 review

    Dined on July 17, 2022

    overall4food4service5ambience4

    The ambiance was really nice especially if it is your bday. The appetizers were filling if you just want to get a few appetizers. Drinks were flavorful.

    Report
26. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on July 17, 2022

    overall5food5service5ambience5

    Celebrated my son’s birthday. This is a perfect place if you want your friend/loved one to have a good time, birthday song etc. The food was great and timely also.

    Report
27. SM

    SarahM

    1 review

    2.0

    1 review

    Dined on July 16, 2022

    overall2food3service1ambience2

    The service was quite poor. It seems like if you want anything other than neon colored drinks in water coolers this place is not for you. My husband waited 30 min for a bitter, terrible cup of coffee. And they require you to pay 20% for tip, this is insane. Why would service improve if tips don't matter. The food also came at all different times and they prices were completely over the top for the food quality.

    Report
28. RD

    RDLC

    Baja California

    1 review

    5.0

    1 review

    Dined on July 15, 2022

    overall5food4service5ambience5

    Went right as it open on a Friday, wonderful service and the drinks were great.

    Report
29. T

    Taylor

    1 review

    1.0

    1 review

    Dined on July 14, 2022

    overall1food1service3ambience1

    When booking a reservation it mentioned happy hour was from 1-3 if I recall correctly and that was not true. Bill ended up being over $170 for 3 drink and 3 app that were very dry and had little to no flavor. The construction next door was so loud that we rushed to get out.

    Report
30. A

    Alex

    1 review

    1.0

    1 review

    Dined on July 14, 2022

    overall1food1service1ambience1

    Walked in for my reservations, stood there for 10 minutes and left because I wasn’t even acknowledged. There was maybe 4 groups sitting down in the whole restaurant. So not full at all, pretty empty. Ended up just leaving.

    Report
31. SS

    StephanS

    Central Coast

    4 reviews

    4.0

    4 reviews

    Dined on July 14, 2022

    overall4food5service3ambience4

    My daughter picked this place and it’s very unique. She ordered the Mac n cheese burger and she loved it. I had the Cuban sandwich and it was equally as good. She ordered an non alcoholic s’mores drink and really dig it. Only issue is with the mandatory 20% added to bill you gamble on service. We saw our server 2 times then she brought the check. It was not busy at all around 600 pm. I’d go again to try a different menu item.

    Report
32. AD

    AlejandroD

    San Diego

    7 reviews

    1.0

    7 reviews

    Dined on July 12, 2022

    overall1food1service1ambience4

    Took over 15 minutes for someone to come talk with us after being seated. Food was cold and quality has gone way down

    Report
33. V

    Victoria

    1 review

    1.0

    1 review

    Dined on July 10, 2022

    overall1food3service3ambience4

    sugar factory is a really fun place if you catch it on an non busy day. we had 8:15 reservations for a party of 10. when we got there they were running 30 min behind reservation times. we didn’t mind waiting but after the 30 min, they were about to seat us and they asked if my whole party was there—to which i replied that one guest canceled so it would now be a party of 9. the hostess then told me that since we no longer have 10, we would hav r to wait longer for a different table and they would give away the table that was made for us to another party of 10 that 1. came after us & 2 had no reservation which made 0 sense. i had to ask for a manager who helped us out. when the bill came, they were up charging different items on the menu (ex: caesar salad $13 add steak $14 on the menu) and they charged us 13 + 25 for the steak on the bill. charged us for a couple items that we didn’t receive and overall $40 more than why our bill was supposed to be… had i not caught it they would’ve just gone with it. the food was decent, drinks are great, overall experience was below decent. watch your bills!

    Report
34. LQ

    LenikaQ

    1 review

    1.0

    1 review

    Dined on July 10, 2022

    overall1food1service1ambience1

    Made a reservation expecting a good table instead they pulled out 2 folding tables and placed us directly in front of the bar. People bumping into our table waiting for their drinks. Poor service and reservation was a waste of time

    Report
35. OT

    OpenTable Diner

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on July 10, 2022

    overall5food5service5ambience5

    Amazing food, drinks and service! Made our 5 year anniversary very special!

    Report
36. SG

    SusanG

    1 review

    3.0

    1 review

    Dined on July 9, 2022

    overall3food4service2ambience2

    My daughter wanted to celebrate her 17th birthday here. I made reservations for the top tier. I'm assuming they are remodeling because we were sat in just normal seating. They didn't even acknowledge her birthday and she was wearing a hat and sash that said it was her birthday. The food was good, I'll give them that, but pricey. If you're looking for a deal forget about it. Our waitress didn't check on us hardly at all. This place is definitely for a birthday or celebration. Not just you're everyday eating out place!

    Report
37. OT

    OpenTable Diner

    Tucson

    1 review

    2.0

    1 review

    Dined on July 9, 2022

    overall2food1service2ambience3

    Save your money and go elsewhere. We were a family of nine who brought our kids to have fun milkshakes and although the milkshakes were creative, the food was awful. We ordered a large margarita and it had very little to no alcohol. The service started out great and then we were forgotten. It’s definitely time for this restaurant group to reevaluate their expectations for food and beverage quality, service and menu. We were disappointed!

    Report
38. RM

    RachelM

    Los Angeles

    1 review

    1.0

    1 review

    Dined on July 7, 2022

    overall1food1service1ambience1

    This place is loud, service is terrible, food is gross. The space is enormous, but only a tiny portion in use, so it’s like you’re sitting in a strange empty warehouse that has 15 tables and 20 TV’s playing videos of celebrities from 15 years ago that once ate food there. Clearly this place is probably going to shut down soon. On the positive the shakes are great. But come for one shake and then get out. Food was inedible and completely overpriced. Plus they force 20% tip. So because of that the service is non-existent.

    Report
39. RT

    RogerT

    1 review

    2.0

    1 review

    Dined on July 7, 2022

    overall2food2service4ambience1

    Went there before the experience was great this time the experience was terrible very quiet no music like the fun place that you would think just very boring regular restaurant not the fun restaurant we see

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40. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on July 3, 2022

    overall4food3service5ambience5

    First thing I am not used to Tip or Gratuity being added automatically, although I didn't mind it as the service was wonderful. . Great Food, Cookie Monster shake had a hard donut and cupcake was frozen. Smores share waas good but burnt. Nice portion for the Sampler platter with Mac and Cheese balls, Buffalo Chicken Wings, Onion Rings, and Chicken Fingers. House salad was Great but the Pan Roasted Skirt Steak was just OK. The Big Chessy Burger was delicious with the garlic fries.

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