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This restaurant now offers Takeout

This restaurant now offers Takeout

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Sugar Factory American Brasserie - Theatre Box

3.3
3.3
2288 Reviews
$31 to $50
American

Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. We now have locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.

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2 people

May 2022
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9:00 PM


Booked 63 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American

  • Hours of operation

    Lunch Daily 12:00 pm–4:45 pm Dinner Mon–Thu, Sun 5:00 pm–10:00 pm Fri, Sat 5:00 pm–11:00 pm

  • Phone number

    (619) 814-2225

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Events Department: (877) 915-3903

  • Neighborhood

    Downtown / Gaslamp

  • Parking details

    Street Parking

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeout, Wheelchair Access, Wine

Offers

  • Happy Hour

    Multiple dates available
    Mon - Fri - 12:00 PM - 4:00 PM
    50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)

Popular dishes

Menu

Sugar Factory Appetizers

  • Basket of Fries$8.00

    Delicious and fried to perfection

    • Guacamole$12.00

      House made tortilla chips

      • Buttermilk Onion Rings$12.00

        Chipotle mayo dipping sauce

        • Chicken Fingers$13.00

          Crispy chicken served with classic ranch sauce

          • Fried Macaroni & Cheese Pops$16.00

            Homemade macaroni and cheese, breaded and deep fried, served with creamy marinara basil sauce

            • Quesadillas$15.00

              Street quesadillas, Oaxaca cheese, guacamole, and pico de gallo

              • Buffalo Chicken Wings$15.00

                Tossed in buffalo sauce, topped with green onions, celery sticks and served with ranch dressing

                • Meatballs$15.00

                  Housemade Italian meatballs, baked and simmered in marinara sauce, topped with shaved Parmesan and toasted breadcrumbs

                  • House Made Spinach Artichoke Dip$16.00

                    Melted mozzarella and Parmesan cheese, served with warm tortilla chips

                    • Beer Battered Calamari$17.00

                      Served with marinara sauce

                      • Popcorn Shrimp$17.00

                        Delicately battered shrimp served with marinara sauce

                        • Grilled Mini Burgers$18.00

                          Three angus sliders, pickles and melted American cheese on a toasted brioche roll topped with sugar factory's special sauce

                          • Sugar Factory Rainbow Sliders*$25.00

                            Our classic cheese burgers served on colorful buns with American cheese, pickles, crispy onions, and our signature sauce. Accompanied by a complimentary duck to take home

                            • Sampler Platter$28.00

                              Buttermilk onion rings, crispy chicken fingers, buffalo wings, and mac & cheese pops, served with dipping sauces

                              Soups & Salads

                              • Tomato Bisque$9.00

                                Creamy tomato soup, served with garlic parmesan toast

                                • Classic French Onion$13.00

                                  Rich beef broth, caramelized onions, and a Swiss cheese crouton

                                  • Mixed Greens Salad$12.00

                                    Red onions, basil, tomatoes, cucumbers with balsamic vinaigrette

                                    • Caesar Salad$14.00

                                      Romaine hearts, shaved parmesan cheese, brioche croutons, parmesan crostini with creamy caesar dressing

                                      • Chopped Salad$14.00

                                        Romaine lettuce tossed with diced tomatoes, cucumbers, celery, avocado, white beans, cheddar cheese, basil, herbed croutons, lemon vinaigrette

                                        • Chinese Chicken Salad$20.00

                                          Shredded cabbage, julienned carrots, water chestnuts, green onions, basil, toasted sesame seeds, roasted peanuts, cilantro, and crispy wontons with ginger sesame dressing

                                          • Pan Roasted Salmon Salad*$28.00

                                            Slowly cooked Ora King salmon filet, cooked medium, chopped romaine hearts, avocado, mango, cucumbers, roasted bell peppers, red onions, cilantro, basil, toasted pine nuts, lemon vinaigrette

                                            Sandwiches

                                            Served with Signature Fries

                                            • Grilled Cheese Sandwich$14.00

                                              Artisan white bread, aged cheddar cheese, griddled golden brown, served with creamy marinara

                                              • The Sugar Factory Club$18.00

                                                Roasted turkey breast, crispy applewood bacon, provolone, cheddar, romaine lettuce, pickles, avocado,vine ripened tomatoes and herb mayo on toasted artisan white bread

                                                • Grilled Chicken Breast Sandwich$18.00

                                                  All natural slow roasted chicken breast, melted Swiss cheese, sliced avocado, romaine lettuce, sliced tomato, and herb mayo, served on a toasted French baguette

                                                  • Buffalo Chicken Sandwich$18.00

                                                    Crispy breaded chicken breast tossed in buffalo sauce, shredded romaine lettuce, vine-ripened tomatoes, and herb mayo on a brioche bun

                                                    • Prime New York Steak Sandwich*$24.00

                                                      Seared and thinly sliced prime New York steak with sautéed onions and mushrooms, on a toasted baguette, topped with melted provolone and parmesan cheese, mustard aioli and served with roasted onion broth

                                                      Monster Burgers

                                                      Handmade with 8oz Angus Beef and Served with Signature Fries

                                                      • The Signature Sugar Factory Burger*$18.00

                                                        8 oz Certified Black Angus beef, shredded lettuce, tomato, pickles, crispy onions, Sugar Factory sauce with cheddar cheese on a toasted brioche bun

                                                        • The Big Cheesy*$20.00

                                                          8 oz Certified Black Angus beef, topped with creamy mac & cheese, tomato, shredded lettuce, pickles, American cheese, applewood bacon, served with BBQ sauce on a toasted brioche bun

                                                          • Donut Burger*$20.00

                                                            8 oz Certified Black Angus beef, sandwiched between a freshly made glazed donut, topped with a grilled cheese sandwich, pepper jack cheese, applewood bacon and dusted with powdered sugar

                                                            • Waffle Breakfast Burger*$21.00

                                                              8 oz Certified Black Angus beef, classic vanilla bean waffle, fried egg, melted cheddar cheese, hash brown, country sausage, applewood bacon, and gravy served with warm maple syrup

                                                              • Blue Cheese Bacon Burger*$18.00

                                                                8 oz Certified Black Angus beef, crispy applewood bacon, lettuce, tomato, pickles, blue cheese crumbles, sautéed mushrooms, caramelized onions, Sugar Factory sauce, and crispy onions on a toasted brioche bun

                                                                • Turkey Melt Burger*$18.00

                                                                  All natural turkey burger, lettuce, tomato, pickle, topped with roasted turkey, Swiss and cheddar cheese, mushrooms, sautéed onions, crispy onions, and sugar factory sauce served on a toasted bun

                                                                  • California Veggie Burger*$18.00

                                                                    All natural vegan patty, melted provolone cheese, sliced avocado, lettuce, tomato, crispy onions, and herb mayo served on a toasted brioche bun

                                                                    • The South Beach Flair*$19.00

                                                                      8 oz Certified Black Angus beef, with chipotle mayonnaise, lettuce, tomato, pickles, pepper jack cheese, and chimichurri topped with sweet plantains, on a toasted brioche bun, served with extra plantains on the side

                                                                      Pastas

                                                                      Served with Toasted Garlic Bread

                                                                      • Fettuccine Alfredo$19.00

                                                                        Garlic, butter, cream, parmesan and romano cheese. Add Lobster Tail - MP

                                                                        • Chicken Alfredo$24.00

                                                                          Garlic, butter, cream, parmesan and romano cheese. Choose between both additions: Lobster - MP

                                                                          • Spaghetti Marinara$19.00

                                                                            Shaved parmesan, garlic bread, basil. Choose between both additions: Lobster - MP

                                                                            • Spaghetti and Meatballs$25.00

                                                                              Spaghetti with marinara, roasted garlic, parsley, and parmesan cheese

                                                                              Sugar Factory Grill & Entrees

                                                                              • Fish and Chips$24.00

                                                                                Beer battered cod fish served with signature fries, tartar sauce, and lemon

                                                                                • Chicken Parmesan$24.00

                                                                                  All natural chicken breast, breaded and served with our spaghetti marinara, melted mozzarella, parmesan and basil

                                                                                  • Fish Tacos$25.00

                                                                                    Three corn tortillas stuffed with beer battered cod, chipotle slaw, served with limes, homemade tortilla chips, and guacamole

                                                                                    • Chicken and Waffles$28.00

                                                                                      Buttermilk fried chicken served over our classic vanilla bean waffle with whipped butter and warm maple syrup

                                                                                      • Brick Chicken$35.00

                                                                                        All-natural chicken breast, slow roasted and basted with thyme and garlic, served with Yukon Gold mashed potatoes, green beans almondine, and lemon-herb sauce

                                                                                        • New York Strip Steak Frites*$27.00

                                                                                          Buckhead prime beef, pan roasted with garlic and thyme, green beans almondine, and signature fries

                                                                                          • Pan Roasted Ora King Salmon*$35.00

                                                                                            Slow roasted salmon filet, Yukon Gold mashed potatoes, grilled asparagus, and bacon herb sauce

                                                                                            • 12 oz NY strip*$45.00

                                                                                              12 oz Grilled Buckhead prime New York Strip, Yukon Gold mashed potatoes, green beans almondine, and Café de Paris butter

                                                                                              • 8 oz Black Angus Filet*$48.00

                                                                                                8 oz Grilled Buckhead prime filet mignon served with Yukon Gold mashed potatoes, green beans almondine, and Café de Paris butter

                                                                                                • Black Angus Fillet & Lobster Surf and Turf

                                                                                                  8 oz Buckhead prime filet and fresh baked lobster tail, warm melted butter, Yukon Gold mashed potatoes, and green beans almondine

                                                                                                  • Market Price

                                                                                                Sugar Factory Sides

                                                                                                • Signature Fries$8.00

                                                                                                  • Grilled Asparagus$8.00

                                                                                                    • Yukon Gold Mashed Potatoes$8.00

                                                                                                      • Onion Rings$8.00

                                                                                                        • Green Bean Almondine$8.00

                                                                                                          • Plantains$8.00

                                                                                                            • Macaroni & Cheese$8.00

                                                                                                              Last updated: February 1, 2022

                                                                                                              What 2,288 people are saying

                                                                                                              Overall ratings and reviews

                                                                                                              Reviews can only be made by diners who have eaten at this restaurant

                                                                                                              3.3
                                                                                                              3.3 based on recent ratings
                                                                                                              • 3.4Food
                                                                                                              • 3.3Service
                                                                                                              • 3.6Ambience
                                                                                                              • 2.9Value

                                                                                                              NoiseModerate

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                                                                                                              1. H

                                                                                                                Heyyyyyy

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined 4 days ago

                                                                                                                overall1food1service1ambience1

                                                                                                                It just wasn’t that great. Extremely expensive. Service wasn’t great at all. The candy store is gone. Staff wasn’t the friendliest. Especially the front hostesses.

                                                                                                              2. LK

                                                                                                                LisaK

                                                                                                                Las Vegas

                                                                                                                2 reviews

                                                                                                                5.0

                                                                                                                2 reviews

                                                                                                                Dined 4 days ago

                                                                                                                overall5food5service5ambience5

                                                                                                                We LOVE coming to Sugar Factory when we are in San Diego - and especially love bringing new friends to the fun! Food and ambiance is always fabulous!

                                                                                                              3. MR

                                                                                                                MikeyR

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined 4 days ago

                                                                                                                overall5food5service5ambience5

                                                                                                                Great environment, good food and and good service. Our server Destiny was amazing she was super helpful and recommended what was best from the drink list. Definitely will be coming back to this whenever I’m in San Diego.

                                                                                                              4. OT

                                                                                                                OpenTable Diner

                                                                                                                San Diego

                                                                                                                3 reviews

                                                                                                                3.0

                                                                                                                3 reviews

                                                                                                                Dined 5 days ago

                                                                                                                overall3food5service2ambience5

                                                                                                                Horrible experience I was taken there for my birthday never have had a bad experience there. I have been going there for multiple occasions, but have never felt so uncomfortable..We had a reservation and had to wait about 10 minutes to be seated which was okay since everyone going to dinner before prom was there, The food tasted great and we were served super fast. I just did not like the fact the waitress was trying to rush us out and stated sarcastically are you guys just going to hang out or can I get your check, when someone at our table was still eating. Someone from my table also requested a sparkler for me and ice cream and they were trying to be discreet when the waitress was super loud giving prices across the table like it did not matter and we waited and then she stated there was 4 people ahead of us so if we still wanted ice cream and sparkler as we would have to wait. If someone is paying extra for a sparkler why would they be asked if they still want it if it’s been paid for. Not only that she went back and came out by herself with the sparkler and ice cream singing by herself sarcastically. When other parties were brought their sparklers and dessert with multiple waitresses and waiters. She made myself and my table feel uncomfortable instead of letting us enjoy special occasion. I wanted to get out of there quick. It was not worth the 2 hour drive.

                                                                                                              5. RN

                                                                                                                RN24

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined 5 days ago

                                                                                                                overall1food1service1ambience5

                                                                                                                A fun atmosphere, but not all we were hoping. I ordered coffee with breakfast. Had to ask for cream and sugar, and by the time I got it my coffee was cold. (It was not busy). I asked for a refill and I was charged for another cup ($6). We ordered the banana split which was supposed to be topped with candy and fun decorations. The menu made it look/sound like a very decadent and exciting desert. I was excited for the kids to see it. Nope, just ice cream and whipped cream. They didn’t even top it with sprinkles or a cherry. Our server was super nice, but we were really disappointed.

                                                                                                              6. JH

                                                                                                                JohnH

                                                                                                                1 review

                                                                                                                2.0

                                                                                                                1 review

                                                                                                                Dined on May 19, 2022

                                                                                                                overall2food2service2ambience3

                                                                                                                Limited food menu. Good drink menu but overpriced

                                                                                                              7. HR

                                                                                                                HeatherR

                                                                                                                1 review

                                                                                                                3.0

                                                                                                                1 review

                                                                                                                Dined on May 16, 2022

                                                                                                                overall3food1service2ambience4

                                                                                                                Just go for the milkshakes. The food is so overly priced and is not good at all!

                                                                                                              8. BW

                                                                                                                BryanaW

                                                                                                                San Diego

                                                                                                                4 reviews

                                                                                                                vip
                                                                                                                3.0

                                                                                                                4 reviews

                                                                                                                Dined on May 15, 2022

                                                                                                                overall3food3service3ambience4

                                                                                                                Fun experience. Friendly staff. Food is average but obviously excessive on purpose. Be prepared to have an automatic 20% service charge tacked onto your bill and if you're using a Groupon offer, make sure they take the full amount off your check bc we were shorted $10 and had to have it re-addressed by our waiter.

                                                                                                              9. I

                                                                                                                I123

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined on May 15, 2022

                                                                                                                overall1food2service1ambience1

                                                                                                                With a reservation- we were still made to wait over 30 mins The waitress took forever with our drinks while other guests who got there after us received their drinks

                                                                                                              10. MH

                                                                                                                MelissaH

                                                                                                                San Diego

                                                                                                                1 review

                                                                                                                vip
                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined on May 15, 2022

                                                                                                                overall1food1service1ambience3

                                                                                                                We had an 8:00 reservation. When we checked in, we were told it would be 15 minutes. at 8:15, they indicated another 15 minutes. When we asked again at 8:40 pm, they indicated they were just seating their 7:30 reservations and we would get seated when we get seated. The service was terrible. There was a line of people outside waiting for their reservations for over an hour. Larger parties had priority so parties of 5 or less waited longer. Do not recommend.

                                                                                                              11. OT

                                                                                                                OpenTable Diner

                                                                                                                Las Vegas

                                                                                                                3 reviews

                                                                                                                vip
                                                                                                                3.0

                                                                                                                3 reviews

                                                                                                                Dined on May 15, 2022

                                                                                                                overall3food3service4ambience3

                                                                                                                Overall very fun for parties and birthdays! We came here before and loved the marvel theme leading up to comic con. Came back for the amazing milkshakes and fun vibes, but didn’t seem the same post-COVID times. Food did come out much faster than before so that was great. Our neighboring table got their drinks spilled everywhere, and I asked for a simple cocktail I unfortunately ended up sending back because the bartender put his own spin on it with added ingredients…wasn’t good…Entrees and food overall was good. There was also a child screaming at ungodly decibels for at least 50% of our meal so kinda spoiled it for us, obviously not the restaurants fault. Probably wouldn’t come back just the two of us for every day dining, but maybe for a larger group for a birthday where we can match the vibes.

                                                                                                              12. OT

                                                                                                                OpenTable Diner

                                                                                                                San Francisco

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined on May 15, 2022

                                                                                                                overall1food2service1ambience1

                                                                                                                My son graduated from college

                                                                                                              13. JC

                                                                                                                JessicaC

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on May 15, 2022

                                                                                                                overall5food4service5ambience5

                                                                                                                The baked chicken was over cooked. They were out of patron (tequila) and it was only 5pm…

                                                                                                              14. CB

                                                                                                                ChristinB

                                                                                                                Las Vegas

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined on May 14, 2022

                                                                                                                overall1food2service1ambience2

                                                                                                                Under construction so the candy store was not there, which was the reason we took kids there. Service was slow and weak, food was over priced for what we received. The few tables that were full had lots of energy but the acoustics in the building made it almost impossible to hear the person beside you. Videos playing were filled with shots of Kardashians and the cast of the Jersey Shore. So that says a lot about this place. This place is fine for a child's birthday party but not worth going otherwise.

                                                                                                              15. k

                                                                                                                kandicen

                                                                                                                1 review

                                                                                                                2.0

                                                                                                                1 review

                                                                                                                Dined on May 14, 2022

                                                                                                                overall2food5service1ambience2

                                                                                                                Long wait even with a reservation. Took a hour waiting on street to be seated. Service was slow. Additionally most tables weren’t clean properly with trash on the floor and dirty restrooms. Lastly, drink with dry ice froze and couldn’t enjoy drink that was expensive because it turned to ice without warning. Will not return and birthday ruined.

                                                                                                              16. A

                                                                                                                Alphonso

                                                                                                                Los Angeles

                                                                                                                2 reviews

                                                                                                                5.0

                                                                                                                2 reviews

                                                                                                                Dined on May 14, 2022

                                                                                                                overall5food5service5ambience5

                                                                                                                Graduation

                                                                                                              17. HD

                                                                                                                HalaD

                                                                                                                San Diego

                                                                                                                6 reviews

                                                                                                                2.0

                                                                                                                6 reviews

                                                                                                                Dined on May 14, 2022

                                                                                                                overall2food2service2ambience2

                                                                                                                We had made a reservation and still waited outside for about 30 minutes. We ordered and got out appetizers and food all at once and we got our drinks after we got our food and our waters didn’t come out until we were about to leave. It was my first and last time!

                                                                                                              18. V

                                                                                                                Valerie

                                                                                                                Los Angeles

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined on May 14, 2022

                                                                                                                overall1food3service1ambience3

                                                                                                                The service was terrible. Half of our party didn’t get their food until we were all done. The server was never apologetic, after being told twice that we were waiting for food still. He didn’t check in on us either. We had to seek him out instead. I wish I remembered his name but unfortunately I do not, only that he was African American.

                                                                                                              19. JS

                                                                                                                JessicaS

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on May 11, 2022

                                                                                                                overall5food5service5ambience5

                                                                                                                Pablo was the best server ever!!! Would definitely recommend and go back!

                                                                                                              20. KA

                                                                                                                KathyA

                                                                                                                Palm Springs

                                                                                                                7 reviews

                                                                                                                2.0

                                                                                                                7 reviews

                                                                                                                Dined on May 8, 2022

                                                                                                                overall2food2service4ambience3

                                                                                                                The restaurant was not very clean, they have a lot of construction going on and the food was not very well prepared, ours looked like it had sat awhile before being brought out to us. The only thing that was good was the waitress and the Milk Shake that was brought out.

                                                                                                              21. OT

                                                                                                                OpenTable Diner

                                                                                                                San Diego

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on May 8, 2022

                                                                                                                overall5food2service5ambience2

                                                                                                                The service was great and of course the delicious drinks were fabulous but the food was not worth the price this would be a fun birthday venue but that’s about it

                                                                                                              22. DN

                                                                                                                DaveN

                                                                                                                San Diego

                                                                                                                2 reviews

                                                                                                                2.0

                                                                                                                2 reviews

                                                                                                                Dined on May 8, 2022

                                                                                                                overall2food3service2ambience2

                                                                                                                Reservation was set for 10am, but they didn't open even 1 minute early, so had to stand in the wind/cold for 10 minutes. When we went in, they sat us close to the door, but our downtown concrete buildings created a whirling cold wind that blew right on us, so we asked them to close the door (denied) or move tables (to the back). Okay, so the wind whipped through the entire restaurant so we ordered a hot chocolate to keep mama and kid warm...10 minutes later they said there were no hot drinks because their steamer broke last night. Asked if they could modify and at least warm up some drink in the microwave (denied). The "adult" meals came (chick/waffles and steak/eggs), but my kids pancakes didn't come out. Requested to get an ETA of the pancakes when we could, but they kept saying it will be out any minute now...20 minutes later (yep), his cakes come out. It looked really nice, but by then our meals were all cold and the stack had some plastic piece in it that turned my wife's time from moderate to low. The strawberry cheesecake pancakes were missing the strawberries (they used cherries instead), the shortcake, and some other ingredients listed on the menu, so it was extremely disappointing (although there was still plenty of food). Wife's steak was overcooked and chewy as well. I don't think she's going to let us go back there! :)

                                                                                                              23. EG

                                                                                                                ElijahG

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined on May 8, 2022

                                                                                                                overall1food1service1ambience4

                                                                                                                Service was awful. Not sure if it was understaff that night but it was very slow. Food was not the best.

                                                                                                              24. OT

                                                                                                                OpenTable Diner

                                                                                                                Denver

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined on May 8, 2022

                                                                                                                overall1food1service1ambience1

                                                                                                                Made a reservation at 8, checked in there at 745 and they said they were running behind. Checked in with the hostess 3 times between 8 and 9 and kept getting told that there were 2 tables ahead of us and they will call my name both inside and outside when they got to my name. Mind you, stood at the door next to their stand the entire time, no names were ever called. Finally at 9 we told the hostess they could just take our name off and they tried telling us they called our name already lol we tell them they most certainly didn’t as we are standing directly behind them for the past hour and they tried arguing with us about it. Needless to say, we went elsewhere and were handled both professionally and with great service. Will never go back here.

                                                                                                              25. SY

                                                                                                                SYND

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined on May 8, 2022

                                                                                                                overall1food2service1ambience1

                                                                                                                It was the worst experience ever! Never have we felt so unwanted. I would never return.

                                                                                                              26. WI

                                                                                                                WILLW

                                                                                                                Los Angeles

                                                                                                                5 reviews

                                                                                                                vip
                                                                                                                2.0

                                                                                                                5 reviews

                                                                                                                Dined on May 8, 2022

                                                                                                                overall2food4service1ambience5

                                                                                                                Poor service. Still working out a lot of issues.

                                                                                                              27. K

                                                                                                                Kraaz

                                                                                                                1 review

                                                                                                                3.0

                                                                                                                1 review

                                                                                                                Dined on May 7, 2022

                                                                                                                overall3food2service4ambience2

                                                                                                                20% mandatory fee where the company keeps 3% and only 17% goes to the server? This is not disclosed on the menu and is buried on the receipt itself. Incredibly shady practice, but I am not surprised given the quality and cost of the food.

                                                                                                              28. OT

                                                                                                                OpenTable Diner

                                                                                                                Las Vegas

                                                                                                                2 reviews

                                                                                                                5.0

                                                                                                                2 reviews

                                                                                                                Dined on May 7, 2022

                                                                                                                overall5food4service5ambience5

                                                                                                                My kids 14th Birthday !!! So much Fun, thank you!!

                                                                                                              29. YS

                                                                                                                YoyoSmash

                                                                                                                San Diego

                                                                                                                2 reviews

                                                                                                                2.0

                                                                                                                2 reviews

                                                                                                                Dined on May 7, 2022

                                                                                                                overall2food2service5ambience3

                                                                                                                Food on menu was unavailable. Price VS. Quality of the food is not at standards to pay. Our waiter Jose was excellent!

                                                                                                              30. OT

                                                                                                                OpenTable Diner

                                                                                                                San Diego

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined on May 7, 2022

                                                                                                                overall4food4service5ambience4

                                                                                                                Overrated. Food so so. Drinks great but a lot of ice for $30

                                                                                                              31. B

                                                                                                                Brooke

                                                                                                                Mississippi

                                                                                                                1 review

                                                                                                                2.0

                                                                                                                1 review

                                                                                                                Dined on May 3, 2022

                                                                                                                overall2food3service2ambience2

                                                                                                                It was nothing like what we expected. Had a very odd vibe. Tables sat dirty, there were families trying to celebrate with small children (like us), while grown adults took shots at other tables as if they were at a club. It was just like, what audience is this place trying to attract, is this a club? Is it a family restaurant? It was so confusing. 😆 it was also being remodeled or something so there were areas closed off which made it feel even more weird. The food was decent. The dessert was amazing!! Which is all that mattered for us because that’s what we mainly wanted to get for our sons birthday! Would we go back? Definitely not. Did we make it the best time we could? Absolutely!! :)

                                                                                                              32. CT

                                                                                                                CourtneyT

                                                                                                                Vancouver

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined on May 3, 2022

                                                                                                                overall1food3service1ambience3

                                                                                                                The candy store portion that is advertised on their website is no longer open so that was very disappointing. The service was awful - the waitress had an awful attitude and it made for a pretty poor experience. We went there with kids thinking it would be a fun experience, but with it not being as it was advertised on the website and poor service, it was a waste and not something I would recommend.

                                                                                                              33. OT

                                                                                                                OpenTable Diner

                                                                                                                Seattle

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on May 2, 2022

                                                                                                                overall5food5service5ambience4

                                                                                                                10th birthday in SD!

                                                                                                              34. OT

                                                                                                                OpenTable Diner

                                                                                                                San Diego

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined on May 2, 2022

                                                                                                                overall4food3service4ambience5

                                                                                                                Really friendly staff. Food is not that good. Drinks are pretty amazing but mine was bitter.

                                                                                                              35. C

                                                                                                                Chris

                                                                                                                San Diego

                                                                                                                1 review

                                                                                                                3.0

                                                                                                                1 review

                                                                                                                Dined on May 1, 2022

                                                                                                                overall3food2service5ambience5

                                                                                                                Fun atmosphere but the salad could have been made better and actually look like what was pictured.

                                                                                                              36. AV

                                                                                                                AlexakaiV

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined on May 1, 2022

                                                                                                                overall4food5service4ambience4

                                                                                                                Very fun place. Special drinks are pricey but overall worth it. took a while for the server to come say hi. Other than that, very pleasant visit. will come again.

                                                                                                              37. OT

                                                                                                                OpenTable Diner

                                                                                                                1 review

                                                                                                                2.0

                                                                                                                1 review

                                                                                                                Dined on April 30, 2022

                                                                                                                overall2food3service2ambience4

                                                                                                                Not pleased with our visit will not be returning

                                                                                                              38. o

                                                                                                                ozzy

                                                                                                                San Diego

                                                                                                                1 review

                                                                                                                2.0

                                                                                                                1 review

                                                                                                                Dined on April 30, 2022

                                                                                                                overall2food3service1ambience1

                                                                                                                We originally made our reservation for 10AM; we changed to 1030- and thankfully because when we arrived at 1030, the restaurant was closed ... finally someone stepped at at 1045 to say they didn't open until 11. At 11, they let us in to one of the filthiest establishments I have ever been in. It was evident our server was hungover....their coffee machine was down..the food was really good but the entire joint was filthy. If you come, come at night so you won't see the grime

                                                                                                              39. OT

                                                                                                                OpenTable Diner

                                                                                                                San Diego

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined on April 30, 2022

                                                                                                                overall4food4service4ambience4

                                                                                                                Great desserts

                                                                                                              40. PB

                                                                                                                PattiB

                                                                                                                San Francisco

                                                                                                                1 review

                                                                                                                2.0

                                                                                                                1 review

                                                                                                                Dined on April 30, 2022

                                                                                                                overall2food3service3ambience3

                                                                                                                Terrible! Service was no good at all. Food was only average. Too loud to even have a conversation with someone across the table. Will not be going back.

                                                                                                              Safety precautions

                                                                                                              • Cleaning & sanitizing

                                                                                                                • Surfaces sanitized between seatings
                                                                                                                • Digital, disposable or sanitized menu provided
                                                                                                                • Common areas deep-cleaned daily
                                                                                                                • Sanitizer or wipes provided for customers
                                                                                                              • Physical distancing

                                                                                                                • Limited number of seated diners
                                                                                                                • Distancing maintained in common areas
                                                                                                                • Extra space between tables
                                                                                                              • Protective equipment

                                                                                                                • Waitstaff wear masks
                                                                                                                • Diners must wear masks unless eating or drinking
                                                                                                              • Screening

                                                                                                                • Sick staff prohibited in the workplace
                                                                                                                • Staff temperature check required

                                                                                                              FAQs

                                                                                                              Sugar Factory American Brasserie - Theatre Box does offer delivery in partnership with Uber Eats. Sugar Factory American Brasserie - Theatre Box also offers takeout which you can order by calling the restaurant at (619) 814-2225.

                                                                                                              Sugar Factory American Brasserie - Theatre Box is rated 3.3 stars by 2288 OpenTable diners.

                                                                                                              Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

                                                                                                              Make a reservation

                                                                                                              2 people

                                                                                                              May 2022
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                                                                                                              Booked 63 times today
                                                                                                              Google Map for Sugar Factory American Brasserie - Theatre Box

                                                                                                              701 Fifth Ave. San Diego, CA 92101

                                                                                                              Additional information

                                                                                                              • Neighborhood

                                                                                                                Downtown / Gaslamp

                                                                                                              • Hours of operation

                                                                                                                Lunch Daily 12:00 pm–4:45 pm Dinner Mon–Thu, Sun 5:00 pm–10:00 pm Fri, Sat 5:00 pm–11:00 pm

                                                                                                              • Cuisines

                                                                                                                American

                                                                                                              • Dining style

                                                                                                                Casual Dining

                                                                                                              • Dress code

                                                                                                                Business Casual

                                                                                                              • Parking details

                                                                                                                Street Parking

                                                                                                              • Payment options

                                                                                                                AMEX, Discover, MasterCard, Visa

                                                                                                              • Additional

                                                                                                                Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeout, Wheelchair Access, Wine

                                                                                                              • Phone number

                                                                                                                (619) 814-2225

                                                                                                              • Private party facilities

                                                                                                                Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

                                                                                                              • Private party contact

                                                                                                                our Events Department: (877) 915-3903

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