Sugar Factory American Brasserie - Theatre Box

Delicious food great service definitely will return.

Fun place to take the kids and celebrate. It was a bit cold eating outside but they were so nice and provided us with a heater and made us very comfortable.

My daughters 21 first Birthday waiter was excellent 😁 Everything was perfect 😁

It wasn’t a great experience... they sang happy birthday to the table next to mine but didn’t acknowledge my baby birthday... I will never come back

Very specialized place. Fun idea and place and I enjoyed my time there within my family however I would not go back. This is a try once kind of place. Very high prices across the board. Drinks were great. Food not so much.

They took forever to bring out our food. Our man course dinner didn't come out all at the same time. My friends had to wait 30 mins for there food after they already delivered my food to the table. The manger try to come to apologize and make excuses that they had new bus boys.

The ambiance was great! The service was extremely slow and our food was delivered cold.

The host was wonderful, the easier was great.

Food was excellent and looked just like the photographs! Service was great! Definitely will visit again soon!

Great food all the time & service! Highly recommend

Un cumpleaños muy diferente y bonito 🤩🤩

Maybe I’m just too old now but it didn’t fit my targeted date night vibe. Food and service was amazing

Not the same experience as being in the inside the service sucks

They aeemed

It was a great experience and although the drinks were pricey, we all had a great time! Thank you Sugar Factory for a great birthday drink

Kids food was brought out last, and the first food that got to the table was cold, the tent over us fell twice; was told we would get discount but didn’t. Service was terrible, which made the food terrible. Nobody would pay attention, just regret going, fast food mcd would have been better. I would go back to the one in Santa Monica NOT the one in San Diego.

Not the best experience! Walked up on time for our reservation, and was not greeted by host, I had to get his attention. Then given a table on the street ~they do not have any fencing put up around so we had some sketchy people walking next to our table several times. All other restaurants around had made nice temporary patio's, that was not the case here. Took forever to be greeted by our server, was told that they were out of 3 things we had planned on ordering. Ordered shakes with our meal, they did not arrive until we had finished eating. Our server never checked in on us, we had several other servers pretty much taking care of us. Overall the food was good, but absolutely awful service and how can you be out of so much stuff on a Sat. night? I think this place is only in business because the hype, but they need a lot of work!

We made reservations and we had to wait 25 minutes pass my reservation. The hostess was not very professional and she was a little sarcastic.

Great service. Everybody was really professional. My granddaughter said it was the best day of her l7fe.

We had a nice time the kids really enjoyed it.

The candy selling dude was so rude and had an attitude!

It was very fun!

Really nice overall atmosphere and food and service was top notch

Service was terrible had to flag the waiter down every time we wanted to order and to get the check. He was kind of snobbish too.

Horrible tasteless food. Homeless people coming about to the table and area.

They were out of a quite a few things. The waitress brought us mismatched wine glasses and told us she couldn’t find anything.
We arrived on a Wednesday night, with 5 kids and wanted to go shopping in the sugar store. We were told that the sugar store was only open on weekends. I understand due to Covid they might have some type of restrictions. But it would’ve been nice to know that ahead of time so I can make a decision as to celebrating my daughter‘s birthday there.

I’ll try it again but hoping it will be a better experience.

First of all it was extremely cold and we had a toddler (birthday girl) with us. When we were given the table, second to the end of the tent, we asked if we could get a heater or at least the floor heating pointed at us. We were told no. Yet the text tent over had two heaters and a fireplace' which was next to the floor heater. So they could have turned it to make us more comfortable.

Second, the wait staff didnt asked if we wanted drinks and just took our order. She didnt take our drink order until after we had brought to a few of the wait staffs attentions. Our drinks came way after our meal.

Third, after we had been seated for a while and turning into human icicles, the host called my cell phone to let me know my table was ready.

Maybe we might return after you have inside dining but that might still be a hard pass. This experience was wrong on so many levels. Also, train your wait staff that little childern need heat. I had to walk back to my car to get more jackets because it was colder than expected.

Lobster was raw. Food got cold fast. It was freezing. We made a reservation but they didn't have room for us (a group of 4). So we had to wait 30 minutes for them to set up a table on the outskirts of everything where you would kinda feel forgotten and there is no heater. Our waiter did a good job though to not forget us even though he was super busy and constantly moving between his tables and the kitchen.

LOVED it. Food was great, service was fast, and vibes were chill.

Our waiter was the best

Dishes were dirty and the waiter was rude and had attitude when we had to ask him for clean waters and cups.

Horrible experience.

Great first time experience will be back soon !

I had visited this establishment for my birthday on Valentines and I cans say if it wasn’t for my family members I would have had a very disrespectful attitude towards the workers here. We were 1 of the first families to arrive here and didn’t get our order taken till after the establishment was bustling with people. Then we had waited too long for our food to arrive and our things were cold when they reached our table. My sisters milkshake came before we ate and it was the wrong one. They said they would bring the right one additionally at no charge but it never came. It was absolutely terrible. I know it’s a holiday , but dang how terrible can y’all get ?

Came here for the first time on Valentine’s Day , had reservations at 11am. Checked in with the gal in pink plaid at 10:45am. She stated since the server who was in charge of the section I would be seated at wasn’t there yet to wait and they would call me around my reservation time. I used the restroom, checked out the store , waited out front around 10:55. I noticed the folks who came after us was being seated in the “ section I was going to be seated at”. This whole time I never once heard the hostess call out names , so I’m thinking wow are they just seating people now ? 11:04am comes and I ask her “ how long is the wait till I’m seated?” She said - we aren’t taking walk ins . I told her “ I checked in with you at 10:45am and you told me to wait that you would call my name and I never once heard you call a name out”. She then seated me, and unfortunately I got seated in the sun. If I got seated at my reservation time I would’ve had some what shade . After being seated, The server took forever to take our order for drinks . I went ahead and ordered our food with the drinks since I noticed service was slow. The food came out real quick, yet our drinks didn’t come. Someone came to ask how everything was , I had told her about the drinks not arriving, she had went to get it for me and after that we just boxed up our food and asked for the bill. Not a great experience as it was my first time and I was super excited to try it out. Don’t think we will be back.

I took my two little boys out for a Valentines brunch of rainbow sliders and milk shakes. My husband was away for work, so this was a special treat for all of us.

Valentines day breakfast!

Food experience with the themes were entertaining. I think the pictures of the restaurant were a little misleading or I didn’t understand the booking because I thought outside was too beer on the roof top and not at the bottom on the street. I would try the restaurant again to get better ambience but my over all first experience was just ok.

went for Valentine's Day and I will never do that again. Worst experience ever.

I understand there's a pandemic and Valentine's Day can be busy, but not right out of the gate at 10 am! They seemed fully staffed, but it was terrible service. Overall our entire experience was horrible and disappointing being our first time there. We waited almost an hour for our food, which was cold, and our drinks were also delayed 45 minutes too! The food was disappointing, particularly the promoted Epic Stack Rainbow pancakes. They were rainbow pancakes, but not presented at all like the photo with a condiment selection (candies, chocolate, fruit, whipped cream, etc.) and a rubber ducky! All it came with was syrup and cold hard butter. We asked three different people for an extra place setting and no one ever returned with one. There's more, but I don't want to pile on. The server was apologetic, but that was it. I felt bad for my family because I made a big deal about how fun and great this place was and it was a total fail. Not returning any time soon, if at all!