Sugar Factory American Brasserie - Biloxi

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1. OT

   OpenTable Diner

   Dallas

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food1service1ambience1

   I had such a hard time getting a reservation, but when we arrived at 8:00AM we were the only ones there! Servers were passing by us, we finally asked one of them if they would take our order. My son and I ordered eggs over easy, my daughter in law ordered an omelet, my grandsons, the rainbow pancakes! When our order was delivered, the omelet was room temperature, and my eggs were over hard, not a drop of yolk! We motioned for the server to come back. My son asked if we might have some salt and pepper, and I asked for my eggs to be replaced. She then disappeared! I sat there and watched my family finish their meal, I kept my toast and grits, and she was to just replace the eggs. Twenty minutes later, the server shows up with my eggs, which I refused because now I have cold grits, and cold sausage! Once again, we were the ONLY PEOPLE THERE! One couple came in as we were leaving. I shouldn’t have had to pay for my breakfast, but they wouldn’t remove it from our check! The concept is nice, but when you don’t have a cook who can properly cook eggs, it’s worthless! I would never go there again.

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2. BO

   BOSLAYD

   Baton Rouge

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   overall1food1service1ambience3

   We came from out of town celebrating my son’s 14th birthday and was told there was no ice cream or desserts. The only thing he could order was a strawberry shake. That’s not what he wanted. We left! I called the next day before returning. I was told there was a full menu. We sat down and ordered. The waitress came back to the table and said no ice cream. Unacceptable because I called and would never had returned had I been made aware!

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3. A

   Adam

   1 review

   4.0

   1 review

   Dined on November 23, 2022

   overall4food4service5ambience5

   First time I went was horrible.anager invited us back This time food was awesome. The cheesecake is the best ever.

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4. AM

   AsiaM

   Mississippi

   1 review

   5.0

   1 review

   Dined on November 20, 2022

   overall5food5service5ambience5

   Great time. Great food. Great host and great waiter.

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5. OT

   OpenTable Diner

   New Orleans

   1 review

   1.0

   1 review

   Dined on November 19, 2022

   overall1food3service1ambience1

   The server forgot one of the orders and brought receipts saying it was some kind of printer error. When the food finally came out, it was still missing parts of the order. It was steak frites, and the steak was razor thin. I ordered a milkshake that never showed up or made it to my bill either. An entire wall of TV’s was out and the place is looking a bit run down. For the prices they’re charging, I would expect better service and the restaurant to be in better shape.

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6. TF

   TiffanyF

   1 review

   5.0

   1 review

   Dined on November 18, 2022

   overall5food5service5ambience5

   Great experience but you definitely pay for it. Would recommend going at least once. Food was good. Drinks were really good

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7. LS

   LauraS

   Chicago

   1 review

   5.0

   1 review

   Dined on November 18, 2022

   overall5food4service5ambience5

   My siblings had a great time. The restaurant was out of some of the items but that’s to be expected these days with supply chain issues. The food is expensive of course but it’s an experience.

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8. OT

   OpenTable Diner

   Mobile

   1 review

   5.0

   1 review

   Dined on November 12, 2022

   overall5food5service5ambience5

   The Sugar Factory made my daughter feel absolutely amazingly special on her big day!! The entire place was none stop with birthday’s this night and it was filled with lots & lots of love from everyone!! Definitely a great night to remember!!

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9. PM

   PamelaM

   1 review

   5.0

   1 review

   Dined on November 9, 2022

   overall5food5service5ambience5

   The drinks were nice along with great customer service. My food was good and hot.

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10. TR

    TRACYF

    1 review

    3.0

    1 review

    Dined on November 6, 2022

    overall3food3service3ambience3

    VERY PRICEY. Service was inadequate. A place for kids. Food was ok

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11. JB

    JanesisB

    1 review

    5.0

    1 review

    Dined on November 5, 2022

    overall5food5service5ambience5

    My waitress WAS AWESOME HER NAME WAS KALEAH , if that’s spelled right . Definitely will be coming back 1000000/10!

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12. A

    Adrenp

    1 review

    1.0

    1 review

    Dined on November 5, 2022

    overall1food1service1ambience2

    Long wait for food & when it arrived my burger was overcooked. The patty was charred and crispy on one side. Fries was not hot. Chicken tenders were undercooked.

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13. TS

    TakiusS

    1 review

    5.0

    1 review

    Dined on November 4, 2022

    overall5food5service5ambience5

    The food was great and the employees was very nice

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14. SM

    StevenM

    Mississippi

    2 reviews

    5.0

    2 reviews

    Dined on October 22, 2022

    overall5food5service5ambience5

    Waitress did a great job! Great BDay experience for daughter!

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15. H

    Hazel

    New Orleans

    21 reviews

    4.0

    21 reviews

    Dined on October 14, 2022

    overall4food3service5ambience3

    The prices are high and the food average…but a fun experience and great service.

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16. CB

    CamelaB

    1 review

    5.0

    1 review

    Dined on October 14, 2022

    overall5food5service5ambience5

    Ashlyn Was so nice.. She let us know about the menu changes, and apologized if there was going to be a wait on our food, but everything came out quickly and everything was so hot and fresh and delicious.. I had a note on my reservation about my husband’s birthday and they had the menu ready for me when I got there. The team sang happy bday to him and he was so surprised!! The overall experience was amazing from the time we walked in with the host until the time we left.

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17. OT

    OpenTable Diner

    New Orleans

    1 review

    4.0

    1 review

    Dined on October 13, 2022

    overall4food5service5ambience5

    Good bday surprise for Niece

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 8, 2022

    overall5food5service5ambience5

    Had a great time with my husband! We enjoyed the food, drinks, and atmosphere!

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19. KD

    KenyaD

    1 review

    5.0

    1 review

    Dined on October 8, 2022

    overall5food5service5ambience5

    Food was food and they were very entertaining. Love this place. 1st time going for my birthday

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20. LL

    LacyL

    1 review

    5.0

    1 review

    Dined on October 7, 2022

    overall5food5service5ambience5

    I believe our server was Mikaela.. but maybe not.. I had 4 six year olds with me.. she was super helpful and had a advice on the entrees.. been working there for 3 years.. The way my daughter's face lit up for the half Kong sundae and her special song.. Priceless.. the entire team was super enthusiastic and excited to help us celebrate... Thank you Sugar Factory..

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21. OT

    OpenTable Diner

    New Orleans

    1 review

    5.0

    1 review

    Dined on October 2, 2022

    overall5food4service5ambience5

    We went for my daughter’s 12th birthday, it was so fun! I love how big they celebrate birthdays! Such a fun place!

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22. C

    Crystalm

    Mississippi

    1 review

    4.0

    1 review

    Dined on October 1, 2022

    overall4food4service4ambience4

    Hostess was very patient with us. We had a few guest running late.

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23. OT

    OpenTable Diner

    Phoenix

    2 reviews

    5.0

    2 reviews

    Dined on October 1, 2022

    overall5food5service5ambience5

    Nephew birthday Great waiter and staff

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24. HO

    HeatherO

    Atlanta

    2 reviews

    5.0

    2 reviews

    Dined on September 30, 2022

    overall5food5service5ambience5

    This was our first time at any Sugar Factory and our waitress, Kayleigh, was phenomenal! She was very friendly, attentive and provided excellent customer service for our anniversary. We made sure to come back a second night just for dessert and she took our table on top of the large party she was already working. Thanks for the great Sugar Factory experience, Kayleigh!

    Report
25. KB

    KevinB

    1 review

    5.0

    1 review

    Dined on September 25, 2022

    overall5food5service5ambience5

    We had a blast for my son 11th birthday thanks for making his day special

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26. KP

    KennyshaP

    1 review

    5.0

    1 review

    Dined on September 25, 2022

    overall5food5service5ambience5

    i asked can they chef write i love you on my girlfriend's strawberry cheesecake dessert and it came wonderful she loved it

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27. SS

    StacyS

    Mississippi

    1 review

    5.0

    1 review

    Dined on September 24, 2022

    overall5food5service5ambience5

    We LOVE the sugar factory

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28. B

    Brooke

    Mississippi

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food5service5ambience5

    Love the environment and service there. Food is always great.

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29. OT

    OpenTable Diner

    Pittsburgh

    2 reviews

    3.0

    2 reviews

    Dined on September 17, 2022

    overall3food4service4ambience3

    The food was good not overly hot but tasty. I don’t like the cram 6 people into a table for 4 even if you have reservations.. extremely loud and I do mean loud.

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30. TR

    TinaR

    1 review

    5.0

    1 review

    Dined on September 17, 2022

    overall5food5service5ambience5

    Everything was wonderful. People were great and lively. Just what I wanted during our visit.

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31. MA

    MARCYH

    1 review

    4.0

    1 review

    Dined on September 11, 2022

    overall4food5service5ambience3

    This was our first time here- 2 adults, 1 teen, 2 kids, 1 baby. We had a good experience and loved the energy when the staff sang happy birthday to other guests. The food was delicious- the Cajun chicken pasta was amazing! My thoughts- when not singing happy birthday the music was way to loud, we couldn’t even have a conversation without screaming. Not having a baby changing station was really an issue! I understand it’s in a casino but there were lots of children and babies in the place. A very kind employee put 2 leather chairs together outside the bathroom so I could change a diaper. Once again, I understand its a casino, but since this is a family friendly place the fact that there is no kids menu is pretty ridiculous. Meals are expensive and we don’t mind spending $ on quality BUT would appreciate child portions and prices. Overall, good experience and we will come back !

    Report
32. LS

    LorieS

    1 review

    1.0

    1 review

    Dined on September 11, 2022

    overall1food1service1ambience1

    SAVE YOUR MONEY.. The kids pick Sugar factory for birthday dinner... It was the worst experience. The waitress forgot our food, forgot to put in drink orders. Food came out cold and we couldn't' get refills on water and tea! My check was 300$$ and we received terrible food and service. We will not be back, they blamed it on the "short staff".. The manager told us they were not short staffed. The waitress told us they were out of bread and BBQ sauce. The manager told us they have bread.

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33. b

    brandil

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5

    My 13yr old had the best time for her birthday! I highly recommend this place for birthdays!!!

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34. OT

    OpenTable Diner

    Mississippi

    1 review

    2.0

    1 review

    Dined on September 10, 2022

    overall2food1service4ambience4

    Only giving this rating because I wish I would have known this before going. Go for the experience and the cocktail image… The food was terrible especially considering the price. A $27 salad should not have microwaved salmon and frozen mango. Our server was friendly and checked on us to make sure everything was okay. If it wouldn’t have been for the staff being so attentive and friendly, I would rate this place -5 stars. I hate that I felt this way about this place because I hope the servers tips don’t reflect what the kitchen puts out. Definitely worth it if you go for the “Instagram “ pictures/experience.

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35. OT

    OpenTable Diner

    Mississippi

    2 reviews

    5.0

    2 reviews

    Dined on September 9, 2022

    overall5food5service5ambience5

    Party of 6. I'm a reoccurring customer. I've always enjoyed it here. It was my friends first time visiting. Mia was an excellent server. She even took time to find me to return my credit card. Thank you so much 🤗

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36. CB

    ConaB

    Mississippi

    1 review

    4.0

    1 review

    Dined on September 5, 2022

    overall4food5service3ambience3

    The server wasn't too attentive, the food was good, my cheesy burger had good flavor but the patty was on the cold side which didn't translate to being too cheesy. The drinks save the day because they were excellent. Thought that since we reserved for my wife's Birthday they would make it special like I've seen them do many times before...maybe it's a daytime vs nighttime thing and our reservations were at noon.

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37. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on September 5, 2022

    overall1food1service2ambience1

    The food was cold. The food was sent back and still not correct. The food was sent back again and I didn’t receive it until we were ready to go. The waitress didn’t come around and give us refills or ask did we need anything. It was horrible. It was my birthday and I was so disappointed with my group of people. I’m hurt this has never happened

    Report
38. LH

    LHayes

    1 review

    3.0

    1 review

    Dined on September 4, 2022

    overall3food1service5ambience5

    The food wasn’t tasty, there was a bug in my drink and the silverware was dirty so we had to eat with plastic

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39. c

    casey

    1 review

    3.0

    1 review

    Dined on September 4, 2022

    overall3food5service1ambience4

    The food and drinks were great. The server only came to the table 4 times in the whole visit. We also didn't get our appetizer until our meals were brought out. It was like the server ignored us, and we waited 1 hour for food and then another 30 min waiting for a check. Someone came by to ask how our drinks were and we requested boxes and our bill. 20 min after that our server came with the check. Everything else was great the service just sucked.

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40. M

    Maria

    1 review

    4.0

    1 review

    Dined on September 4, 2022

    overall4food3service5ambience4

    If you have the chance, this is a must have experience.

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