Sugar Factory American Brasserie - Biloxi

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1. l

   lrrevoos

   Orlando

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   overall2food2service5ambience5

   Overpriced for what you are getting.

   Report
2. S

   Shunna

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Super Great! Marie the and J.B. are amazing. Sugar Factory is known for their wings and drinks and yes very good. I had wings and Cajun Shrimp pasta and it was delicious and seasoned good.

   Report
3. U

   Utsey

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   We had a wonderful experience, everything was top notch, will definitely be coming back

   Report
4. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   The atmosphere is so fun! Our server was amazing! Love their drinks! Worth every penny! 😍

   Report
5. OT

   OpenTable Diner

   Mississippi

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   overall5food5service5ambience4

   My daughter celebrated her 13th birthday on June 25th. It was a great experience. Excellent service, great food!! Our host Tyler, was excellent!! He made her bday party Magical!!❤️

   Report
6. TW

   TerraW

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Love the staff great overall experience! Will definitely be back.

   Report
7. OT

   OpenTable Diner

   New Orleans

   1 review

   3.0

   1 review

   Dined 7 days ago

   overall3food3service2ambience5

   Birthday…… waitress not very attentive, very slow

   Report
8. DZ

   DonZ

   Las Vegas

   1 review

   5.0

   1 review

   Dined on June 22, 2022

   overall5food5service5ambience5

   Justin our busboy was entertaining as all hell. Needs a raise thoroughly enjoyed him

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9. SL

   SLewis

   1 review

   4.0

   1 review

   Dined on June 21, 2022

   overall4food5service4ambience4

   We went for the experience. We had wings and spinach dip for appetizers; both were really good. We also indulged in some milkshakes which for the most part is very over-exaggerated with design and decor -- edible but still just a milkshake lol. I'm not mad about it I knew what was getting into before going. I also had a watermelon mojito goblet drink it was really good as well. It was big so I didn't finish all of it. Also our server was really nice and attentive but I forgot her name lol. Overall it was something different and the food was better than I expected. I would go back.

   Report
10. JA

    JAMESG

    New Orleans

    1 review

    5.0

    1 review

    Dined on June 21, 2022

    overall5food5service5ambience5

    great experience

    Report
11. JS

    JenniferS

    Western KY

    1 review

    5.0

    1 review

    Dined on June 21, 2022

    overall5food5service5ambience4

    Exceptional staff. Very friendly and everything was brought quickly.

    Report
12. A

    Ashley

    New Orleans

    2 reviews

    vip
    2.0

    2 reviews

    Dined on June 20, 2022

    overall2food2service2ambience4

    Kitchen was slow, most of the staff was new and would tell us our food would be right out and 45 min later the food would arrive. Dessert took 35 min to arrive after ordering. Water was not replenished and the staff seemed very confused as to what to do with us as we waited so long for our food. I would expect at the price we pay per person for food, drinks and desserts, the service level should have matched.

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13. Q

    Queen

    New Orleans

    2 reviews

    1.0

    2 reviews

    Dined on June 20, 2022

    overall1food1service1ambience1

    Service was horrible, we sat for a whole hour before we received our food. The cook came from the back and stated y’all still, “Have not received hall food, did you not order a sample platter.” I informed him we had not, he stated if the server doesn’t want to work she should go home. Horrible, worst experience ever

    Report
14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Amazing good atmosphere

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15. JB

    JayssonB

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food4service1ambience2

    They obviously didn’t have enough cooks and or waiters for Father’s Day. We waited 20 minutes for hot chocolate and way too long for our food. When we got there we were one of the few customers at 9am so it wasn’t busy.

    Report
16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 16, 2022

    overall5food5service5ambience5

    Son birthday

    Report
17. OT

    OpenTable Diner

    Tallahassee

    3 reviews

    5.0

    3 reviews

    Dined on June 16, 2022

    overall5food3service5ambience5

    It was my sons 21st birthday. They went over and beyond to make it special.

    Report
18. LA

    LucyA

    Mississippi

    1 review

    5.0

    1 review

    Dined on June 14, 2022

    overall5food4service5ambience5

    The drinks were amazing and my kids had a blast. We really enjoyed our visit

    Report
19. TO

    TONIM

    1 review

    2.0

    1 review

    Dined on June 10, 2022

    overall2food1service5ambience2

    No good menu items. Food taste horrible. Very over priced, but drinks were really good. I will not be returning.

    Report
20. KS

    KimberlyS

    1 review

    4.0

    1 review

    Dined on June 9, 2022

    overall4food3service5ambience4

    Space was very tight too close to other people dining, food temperature should be better , bring the food out as it’s cooked instead of holding it and brining it cold are lukewarm to the table, too pricey food

    Report
21. HE

    HEIDIP

    1 review

    4.0

    1 review

    Dined on June 8, 2022

    overall4food4service4ambience5

    We felt rushed. The waiter asked us if we wanted a dessert before we were even finished our food. Right after our desserts were delivered our waiter brought us our check. Then 5 minutes later he came to collect The check while We were eating the dessert.

    Report
22. J

    Jose

    Miami

    1 review

    3.0

    1 review

    Dined on June 7, 2022

    overall3food1service5ambience4

    I have visited the restaurant twice in another location in the past and ordered the same burger (South Beach Flair). This time was different. I didn't taste the chimichurri sauce and they served me fried bananas instead of plantains. The staff was friendly and my wife’s food (The big cheese) was fine.

    Report
23. OT

    OpenTable Diner

    Tampa

    1 review

    4.0

    1 review

    Dined on June 6, 2022

    overall4food4service5ambience3

    Food was surprisingly good. Specialty drinks are pricey but good to share.

    Report
24. HK

    HeatherK

    1 review

    1.0

    1 review

    Dined on June 4, 2022

    overall1food1service5ambience5

    I didn't enjoy my food 😒 because it was cold and late waited at least 1hr before eating...I did enjoy the atmosphere of the place and the hype but wasn't acknowledge about my anniversary or birthday so that whole experience was a let down...might try again who knows

    Report
25. OT

    OpenTable Diner

    New York Area

    3 reviews

    2.0

    3 reviews

    Dined on June 4, 2022

    overall2food3service1ambience2

    Fifth time booking same location always hoping it will be better than before. 15 minutes to get a water, had to ask the table behind us for condiments because we couldn’t seem to find our server. Server seemed annoyed with us so we were afraid to ask. Silverware had A lot of food stuck to it when opening from napkin. Got our own replacement. Took 12-15 mins to get server to come pick up check when we were trying to leave. Unfortunately disappointed again and probably won’t be going back, which is sad it.. has so much potential.. and the food is good.

    Report
26. KL

    KelvinL

    1 review

    4.0

    1 review

    Dined on June 4, 2022

    overall4food4service4ambience5

    Very great… missed our initial reservation but they worked with us through openings and still got us in

    Report
27. SD

    SarahD

    1 review

    4.0

    1 review

    Dined on June 1, 2022

    overall4food3service3ambience5

    Food was nothing to rave about but the milkshakes were out of this world!! Atmosphere was amazing!

    Report
28. DF

    DinerFromAtlanta

    Atlanta

    3 reviews

    2.0

    3 reviews

    Dined on May 30, 2022

    overall2food1service5ambience2

    All of the drinks tasted and looked the same, except one had lollipops instead of gummies. The gummies were the same regardless of what the picture showed. We all ordered different ones.

    Report
29. JT

    JenniferT

    1 review

    4.0

    1 review

    Dined on May 30, 2022

    overall4food5service3ambience4

    Wait tunes for food and drinks were extremely good. While the food was outstanding and the drinks were ok they were a bit pricey. Appetizers were also presented with food but food didn’t all arrive to table together. Wait for service was also long as far requesting condiments, napkins, etc.

    Report
30. KP

    KathrynP

    1 review

    1.0

    1 review

    Dined on May 30, 2022

    overall1food1service1ambience1

    I ordered 3 meals and one didn’t come out, my meal wasn’t like the picture or the Sugar factory I had been to before. We waited the entire time for straws for my son to be able to drink his drink. Worst experience ever I felt bad for the manager trying her best to keep it together.

    Report
31. JC

    JaquitaC

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5

    Everything was nice. The staff was very pleasant .

    Report
32. HL

    HeatherL

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5

    Sugar Factory-Biloxi was outstanding! The server was extremely nice and helpful. The food and drinks were delicious! My son has requested to celebrate his next birthday at Sugar Factory-Biloxi, and I'll happily oblige!

    Report
33. CM

    ClytisM

    1 review

    2.0

    1 review

    Dined on May 28, 2022

    overall2food2service3ambience3

    The people was nice however, we waited for a while for food and fries was cold and burger was warm

    Report
34. JW

    JessicaW

    1 review

    2.0

    1 review

    Dined on May 28, 2022

    overall2food2service3ambience1

    Everyone said to come here for a fun experience. The noise level was out of control and the service staff seemed like they didn't have a clue whose section was whose. They were all scattered running around. They were extremely busy but they are used to a busy setting. I worked in the food industry when I was younger and it was clear the service staff was poorly run. In fact our server himself said "come back and see me but not too soon because we need a new cook, this cook is getting half my orders wrong " I respected his honesty but not something you want to hear when you are trying to have a nice dinner. It was just me and my husband, not even a big top.

    Report
35. MC

    MarandaC

    1 review

    2.0

    1 review

    Dined on May 24, 2022

    overall2food3service2ambience2

    Drinks took a while to reach the table, then once received there was a dead fly floating in it. Took until the food came out to get someone’s attention, which they then replaced the drink. There wasn’t many people in the restaurant at the time, maybe 3 tables. And the servers and bar tender was. I where to be seen. However the new drink did not come out until after we had finished our food, and was grossed out from sucking a fly into our mouths. Was offered nothing to try to make the experience better after spending $30 on the drink. Was a very poor experience considering we spent $250 for 3 adult and one child.

    Report
36. CH

    CaryH

    1 review

    4.0

    1 review

    Dined on May 23, 2022

    overall4food4service5ambience5

    The experience was perfect our sever Tyler was outstanding!!! Thank you Tyler for making my Daughter 16th Birthday very special!!

    Report
37. CM

    ChadM

    1 review

    2.0

    1 review

    Dined on May 22, 2022

    overall2food1service3ambience3

    Not much to it. I was expecting something else. Not sure what I was expecting but this wasn’t it. Waitress did not want to be at work . Took forever to get the food. No ice in my Pepsi. Ordered a hot chocolate to go bc they forgot to put it in with the rest of the dessert orders. When I got it I’m pretty sure it was just hot water!! As far as entertainment all there was were the happy bday song done a little different each time. The whole experience was a joke. I have no idea why this place is popular bc it’s sad!! Now my daughter likes the strawberry shake and grandma like the chocolate martini. Other than that a bday party at ChuckECheese would be cheaper and a lot more a good time. Do yourself and your wallet a favor and avoid the sugar factory!!!! Also Hard Rock casino was dirty and everyone that I came in contact with S far as employees all looked miserable!! Not a good idea to go there and I won’t do it again.

    Report
38. M

    Marie

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food3service5ambience5

    The sampler appetizer and spinach dip was my fav. My teenager daughter and friends enjoyed every minute of celebrating my daughters birthday.

    Report
39. E

    Esha

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service5ambience5

    Omg!!!! The best place ever. The workers are awesome for ever will be my favorite place

    Report
40. OT

    OpenTable Diner

    Mississippi

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service5ambience5

    We had a great server that was cool and fun. We enjoy our time there.

    Report