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Sugar Factory American Brasserie - Biloxi, Biloxi, MS

Sugar Factory American Brasserie - Biloxi

4.2
4.2
1185 Reviews
$30 and under
American
Welcome to Sugar Factory American Brasserie - Biloxi! We are open 7 days a week!! Walk-ins are welcome. Gluten-Free Menu is available upon request. Parties of 10 or more are considered Banquet Parties. Please make these large-party reservations by contacting us directly. At this time we highly suggest reservations at this location, due to limited seating. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. All customers under the age of 21 MUST be accompanied by a person 30 years of age or older

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2 people

9:00 PM


Booked 66 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American

  • Hours of operation

    Daily 11:00 pm–4:15 am Breakfast Daily 7:00 am–11:00 am Lunch Daily 11:00 am–5:00 pm Dinner Daily 5:00 pm–11:00 pm

  • Phone number

    (228) 207-3243

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Executive chef

    Dorian Levecchia

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Private Event Coordinator: (844) 281-8700

  • Neighborhood

    Biloxi

  • Parking details

    Casino Parking

  • Additional

    Banquet, Beer, Cocktails, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Takeout, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 1,185 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 3.9Food
  • 4.2Service
  • 4.4Ambience
  • 3.8Value

NoiseModerate

Loved For

  • Mississippi

    Hot Spot

  • Mississippi

    Most Booked

  • Biloxi / Gulfport

    Great for Brunch

  • Biloxi / Gulfport

    Good for Groups

  • Biloxi / Gulfport

    Vibrant Bar Scene

  • Biloxi / Gulfport

    Most Booked

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Filters

  1. l

    lrrevoos

    Orlando

    7 reviews

    2.0

    7 reviews

    Dined 4 days ago

    overall2food2service5ambience5
    Overpriced for what you are getting.
  2. S

    Shunna

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Super Great! Marie the and J.B. are amazing. Sugar Factory is known for their wings and drinks and yes very good. I had wings and Cajun Shrimp pasta and it was delicious and seasoned good.
  3. U

    Utsey

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    We had a wonderful experience, everything was top notch, will definitely be coming back
  4. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    The atmosphere is so fun! Our server was amazing! Love their drinks! Worth every penny! 😍
  5. OT

    OpenTable Diner

    Mississippi

    2 reviews

    5.0

    2 reviews

    Dined 5 days ago

    overall5food5service5ambience4
    My daughter celebrated her 13th birthday on June 25th. It was a great experience. Excellent service, great food!! Our host Tyler, was excellent!! He made her bday party Magical!!❤️
  6. TW

    TerraW

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Love the staff great overall experience! Will definitely be back.
  7. OT

    OpenTable Diner

    New Orleans

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food3service2ambience5
    Birthday…… waitress not very attentive, very slow
  8. DZ

    DonZ

    Las Vegas

    1 review

    5.0

    1 review

    Dined on June 22, 2022

    overall5food5service5ambience5
    Justin our busboy was entertaining as all hell. Needs a raise thoroughly enjoyed him
  9. SL

    SLewis

    1 review

    4.0

    1 review

    Dined on June 21, 2022

    overall4food5service4ambience4
    We went for the experience. We had wings and spinach dip for appetizers; both were really good. We also indulged in some milkshakes which for the most part is very over-exaggerated with design and decor -- edible but still just a milkshake lol. I'm not mad about it I knew what was getting into before going. I also had a watermelon mojito goblet drink it was really good as well. It was big so I didn't finish all of it. Also our server was really nice and attentive but I forgot her name lol. Overall it was something different and the food was better than I expected. I would go back.
  10. JA

    JAMESG

    New Orleans

    1 review

    5.0

    1 review

    Dined on June 21, 2022

    overall5food5service5ambience5
    great experience
  11. JS

    JenniferS

    Western KY

    1 review

    5.0

    1 review

    Dined on June 21, 2022

    overall5food5service5ambience4
    Exceptional staff. Very friendly and everything was brought quickly.
  12. A

    Ashley

    New Orleans

    2 reviews

    vip
    2.0

    2 reviews

    Dined on June 20, 2022

    overall2food2service2ambience4
    Kitchen was slow, most of the staff was new and would tell us our food would be right out and 45 min later the food would arrive. Dessert took 35 min to arrive after ordering. Water was not replenished and the staff seemed very confused as to what to do with us as we waited so long for our food. I would expect at the price we pay per person for food, drinks and desserts, the service level should have matched.
  13. Q

    Queen

    New Orleans

    2 reviews

    1.0

    2 reviews

    Dined on June 20, 2022

    overall1food1service1ambience1
    Service was horrible, we sat for a whole hour before we received our food. The cook came from the back and stated y’all still, “Have not received hall food, did you not order a sample platter.” I informed him we had not, he stated if the server doesn’t want to work she should go home. Horrible, worst experience ever
  14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5
    Amazing good atmosphere
  15. JB

    JayssonB

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food4service1ambience2
    They obviously didn’t have enough cooks and or waiters for Father’s Day. We waited 20 minutes for hot chocolate and way too long for our food. When we got there we were one of the few customers at 9am so it wasn’t busy.
  16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 16, 2022

    overall5food5service5ambience5
    Son birthday
  17. OT

    OpenTable Diner

    Tallahassee

    3 reviews

    5.0

    3 reviews

    Dined on June 16, 2022

    overall5food3service5ambience5
    It was my sons 21st birthday. They went over and beyond to make it special.
  18. LA

    LucyA

    Mississippi

    1 review

    5.0

    1 review

    Dined on June 14, 2022

    overall5food4service5ambience5
    The drinks were amazing and my kids had a blast. We really enjoyed our visit
  19. TO

    TONIM

    1 review

    2.0

    1 review

    Dined on June 10, 2022

    overall2food1service5ambience2
    No good menu items. Food taste horrible. Very over priced, but drinks were really good. I will not be returning.
  20. KS

    KimberlyS

    1 review

    4.0

    1 review

    Dined on June 9, 2022

    overall4food3service5ambience4
    Space was very tight too close to other people dining, food temperature should be better , bring the food out as it’s cooked instead of holding it and brining it cold are lukewarm to the table, too pricey food
  21. HE

    HEIDIP

    1 review

    4.0

    1 review

    Dined on June 8, 2022

    overall4food4service4ambience5
    We felt rushed. The waiter asked us if we wanted a dessert before we were even finished our food. Right after our desserts were delivered our waiter brought us our check. Then 5 minutes later he came to collect The check while We were eating the dessert.
  22. J

    Jose

    Miami

    1 review

    3.0

    1 review

    Dined on June 7, 2022

    overall3food1service5ambience4
    I have visited the restaurant twice in another location in the past and ordered the same burger (South Beach Flair). This time was different. I didn't taste the chimichurri sauce and they served me fried bananas instead of plantains. The staff was friendly and my wife’s food (The big cheese) was fine.
  23. OT

    OpenTable Diner

    Tampa

    1 review

    4.0

    1 review

    Dined on June 6, 2022

    overall4food4service5ambience3
    Food was surprisingly good. Specialty drinks are pricey but good to share.
  24. HK

    HeatherK

    1 review

    1.0

    1 review

    Dined on June 4, 2022

    overall1food1service5ambience5
    I didn't enjoy my food 😒 because it was cold and late waited at least 1hr before eating...I did enjoy the atmosphere of the place and the hype but wasn't acknowledge about my anniversary or birthday so that whole experience was a let down...might try again who knows
  25. OT

    OpenTable Diner

    New York Area

    3 reviews

    2.0

    3 reviews

    Dined on June 4, 2022

    overall2food3service1ambience2
    Fifth time booking same location always hoping it will be better than before. 15 minutes to get a water, had to ask the table behind us for condiments because we couldn’t seem to find our server. Server seemed annoyed with us so we were afraid to ask. Silverware had A lot of food stuck to it when opening from napkin. Got our own replacement. Took 12-15 mins to get server to come pick up check when we were trying to leave. Unfortunately disappointed again and probably won’t be going back, which is sad it.. has so much potential.. and the food is good.
  26. KL

    KelvinL

    1 review

    4.0

    1 review

    Dined on June 4, 2022

    overall4food4service4ambience5
    Very great… missed our initial reservation but they worked with us through openings and still got us in
  27. SD

    SarahD

    1 review

    4.0

    1 review

    Dined on June 1, 2022

    overall4food3service3ambience5
    Food was nothing to rave about but the milkshakes were out of this world!! Atmosphere was amazing!
  28. DF

    DinerFromAtlanta

    Atlanta

    3 reviews

    2.0

    3 reviews

    Dined on May 30, 2022

    overall2food1service5ambience2
    All of the drinks tasted and looked the same, except one had lollipops instead of gummies. The gummies were the same regardless of what the picture showed. We all ordered different ones.
  29. JT

    JenniferT

    1 review

    4.0

    1 review

    Dined on May 30, 2022

    overall4food5service3ambience4
    Wait tunes for food and drinks were extremely good. While the food was outstanding and the drinks were ok they were a bit pricey. Appetizers were also presented with food but food didn’t all arrive to table together. Wait for service was also long as far requesting condiments, napkins, etc.
  30. KP

    KathrynP

    1 review

    1.0

    1 review

    Dined on May 30, 2022

    overall1food1service1ambience1
    I ordered 3 meals and one didn’t come out, my meal wasn’t like the picture or the Sugar factory I had been to before. We waited the entire time for straws for my son to be able to drink his drink. Worst experience ever I felt bad for the manager trying her best to keep it together.
  31. JC

    JaquitaC

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5
    Everything was nice. The staff was very pleasant .
  32. HL

    HeatherL

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5
    Sugar Factory-Biloxi was outstanding! The server was extremely nice and helpful. The food and drinks were delicious! My son has requested to celebrate his next birthday at Sugar Factory-Biloxi, and I'll happily oblige!
  33. CM

    ClytisM

    1 review

    2.0

    1 review

    Dined on May 28, 2022

    overall2food2service3ambience3
    The people was nice however, we waited for a while for food and fries was cold and burger was warm
  34. JW

    JessicaW

    1 review

    2.0

    1 review

    Dined on May 28, 2022

    overall2food2service3ambience1
    Everyone said to come here for a fun experience. The noise level was out of control and the service staff seemed like they didn't have a clue whose section was whose. They were all scattered running around. They were extremely busy but they are used to a busy setting. I worked in the food industry when I was younger and it was clear the service staff was poorly run. In fact our server himself said "come back and see me but not too soon because we need a new cook, this cook is getting half my orders wrong " I respected his honesty but not something you want to hear when you are trying to have a nice dinner. It was just me and my husband, not even a big top.
  35. MC

    MarandaC

    1 review

    2.0

    1 review

    Dined on May 24, 2022

    overall2food3service2ambience2
    Drinks took a while to reach the table, then once received there was a dead fly floating in it. Took until the food came out to get someone’s attention, which they then replaced the drink. There wasn’t many people in the restaurant at the time, maybe 3 tables. And the servers and bar tender was. I where to be seen. However the new drink did not come out until after we had finished our food, and was grossed out from sucking a fly into our mouths. Was offered nothing to try to make the experience better after spending $30 on the drink. Was a very poor experience considering we spent $250 for 3 adult and one child.
  36. CH

    CaryH

    1 review

    4.0

    1 review

    Dined on May 23, 2022

    overall4food4service5ambience5
    The experience was perfect our sever Tyler was outstanding!!! Thank you Tyler for making my Daughter 16th Birthday very special!!
  37. CM

    ChadM

    1 review

    2.0

    1 review

    Dined on May 22, 2022

    overall2food1service3ambience3
    Not much to it. I was expecting something else. Not sure what I was expecting but this wasn’t it. Waitress did not want to be at work . Took forever to get the food. No ice in my Pepsi. Ordered a hot chocolate to go bc they forgot to put it in with the rest of the dessert orders. When I got it I’m pretty sure it was just hot water!! As far as entertainment all there was were the happy bday song done a little different each time. The whole experience was a joke. I have no idea why this place is popular bc it’s sad!! Now my daughter likes the strawberry shake and grandma like the chocolate martini. Other than that a bday party at ChuckECheese would be cheaper and a lot more a good time. Do yourself and your wallet a favor and avoid the sugar factory!!!! Also Hard Rock casino was dirty and everyone that I came in contact with S far as employees all looked miserable!! Not a good idea to go there and I won’t do it again.
  38. M

    Marie

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food3service5ambience5
    The sampler appetizer and spinach dip was my fav. My teenager daughter and friends enjoyed every minute of celebrating my daughters birthday.
  39. E

    Esha

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service5ambience5
    Omg!!!! The best place ever. The workers are awesome for ever will be my favorite place
  40. OT

    OpenTable Diner

    Mississippi

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service5ambience5
    We had a great server that was cool and fun. We enjoy our time there.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Common areas deep-cleaned daily
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory American Brasserie - Biloxi offers takeout which you can order by calling the restaurant at (228) 207-3243.

Sugar Factory American Brasserie - Biloxi is rated 4.2 stars by 1185 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

9:00 PM


Booked 66 times today
Google Map for Sugar Factory American Brasserie - Biloxi

777 Beach Blvd Biloxi, MS 39530-4300

Additional information

  • Neighborhood

    Biloxi

  • Hours of operation

    Daily 11:00 pm–4:15 am Breakfast Daily 7:00 am–11:00 am Lunch Daily 11:00 am–5:00 pm Dinner Daily 5:00 pm–11:00 pm

  • Cuisines

    American

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    Casino Parking

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Dorian Levecchia

  • Additional

    Banquet, Beer, Cocktails, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Takeout, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (228) 207-3243

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Private Event Coordinator: (844) 281-8700

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