Southern Roots - Grand Hotel
Christmas Eve Special Menus & Offers
Experience the Grand Hotel fully decorated for the holiday season. Southern Roots will be preparing a three course menu ($64.95pp) for this special night (regular menu service not available). Make sure to drop by the front of the lobby to see the Grand Hotel Gingerbread Village.
Tuesday, December 24, 2019
Nice menu. Beautiful drinks. Excellent views. Looking forward to going again.
Hello KellyC, Thank you kindly for sharing your experience in Southern Roots! We are pleased you enjoyed yourself and take great pride in always doing our best to ensure our guests have the best possible experiences. We look forward to taking great care of you again in the near future!
Excellent choice! Calm, relaxed atmosphere with sociable, smart wait staff. Recommend the Smokey old-fashioned, it’s an absolute game changer. Excellent view and perfectly spaced for balance and feel.
Hello zreason, Thank you for your kind words regarding your dining experience in Southern Roots. We have shared with our staff and they are elated to know how you enjoyed yourself. We will continue to work on always ensuring our guests have similar experiences to yours and certainly hope you will join us again in the future!
Very good excellent food and service
Hello Gary, Thank you for your gracious review of our Southern Roots outlet! We have shared with our teams and they are thrilled you enjoyed your dining experience. We certainly hope to take great care of you again in the future.
We had a wonderful dining experience on Labor Day at Southern Roots. The food was delicious and the sunset was spectacular!
Hello SharonL, Thank you for your kind words regarding your Southern Roots dining experience. We have shared with our associates and can say we are delighted you and your guests enjoyed your time with us. We certainly hope you join us again someday soon!
Birthday but no acknowledgement. Service was not up to acceptable standards for a high end restaurant.
Hello Anonymous, We certainly appreciate your insights and having taken the time to share with us your experience in Southern Roots. We have addressed with our associates and will continue to work towards improving upon our communication and service standards. Please accept our apology for the missed opportunity to make your special day a little more special. We will strive to get a little better every day, giving all of our guests the exceptional experiences they have come to expect.
Great table looking out on Bay! Service could have been better. I ordered glass of wine, and server did not ask my husband if he wanted anything. Barely checked on us, including water refills. Seemed rushed/distracted. Food was great, however.
Hello Cindi, Thank you for taking the time to share your experience in Southern Roots. Please allow us to apologize for the shortcomings in service you received during your visit. We will certainly address and continue to train the staff to deliver the experiences our guests deserve. We certainly hope you will join us again one day so we can properly attend to you and your guests. We have also shared your thoughts on the food with our culinary team!
We were excited about trying the renovated dinning room at the Grand Hotel on the occasion of my mother’s 89th birthday. We left somewhat disappointed.
First, the location of the fine dinning area (Southern Roots) is a bit hidden and the signage is inadequate to direct one to it. In fact, while the bar and grill that share the common area are well identified, Southern Roots is not. It did not help that there was no host at the entrance to check our reservation and greet guests. Thankfully, the host at the grill noted our bewilderment and assisted us.
As for the food, it was good but not exceptional. The gumbo and oyster stew were lukewarm - at best. The crab cake was good but the catch of the day was dry. The steak special was, however, very good and well prepared.
The service was marginal - not terrible but nothing to write home about. We felt more like we were merely customers to be tended to than guests to be served. Perhaps those days of service have gone by the wayside and are distance memories associated with the Grand Hotel of the past.
We will certainly return. But next time with lower expectations.
Hello JW1805, Thank you for your honest review of Southern Roots. First off please allow me to apologize for any shortcomings you received during your meal. Certainly it is our aim to exceed our guests expectations and we apparently did not meet that mark with you and your guests. I assure you we will work diligently with our staff to ensure our food and service are always of the highest caliber and quality. Please let us know when you return so we can deliver the experience you deserve.
We went for my birthday got a table near the window where we watched a beautiful sunset our service was impeccable our meal was delicious the noise level was basically nonexistent in the restaurant it was wonderful. I’ve been one other time for our anniversary I will definitely go back again! And I love the fact that it is locally grown farm to table style. Not the usual things you would find on a menu!
Hello RhondaB, Thank you for your favorable review of our Southern Roots outlet. We have shared your kind words with our staff and they are elated to know you enjoyed yourself. We look forward to your return visit and can't wait to take great care of you again!
The Smokey Old fashioned cocktail is a must, scallop entree was perfect!
Hello ReneL, Thank you for your kinds words regarding our Southern Roots Restaurant. Our culinary and beverage teams are delighted you enjoyed your smoked old fashioned and scallops. Amazing guests such as yourself are what allows for us to do what we enjoy best, take great care of great people. We certainly hope you will visit us again soon!
Our waiter was not very professional for a nice restaurant. He dropped our wine lid on the floor and proceeded to put it back on our wine bottle. My wife’s meal came out wrong and the waiter said to just eat around the mashed potatoes which she despises. Overall not a great experience.
Hello Anonymous, Thank you for taking the time to share your experience in Southern Roots. Please accept our apologies for the shortcomings in service which you received. We will certainly take your insights and ensure our team is better trained and equipped to help mitigate situations such as yours. We certainly hope you will give us another try as we are certain we can deliver on the experience you deserve.
It was our anniversary, no one ever mentioned it.
We were seated at a really nice table by the window.
The cocktail was inedible. It burned really bad on one sip.
Our waiter said it was that bartenders first time ever making one 😳 I asked for a substitute, it was terrible as well. The waiter could see that I was not happy with it, he never offered to exchange or take off our bill. I must have ordered the only two drinks the bartender had never made before .
The crab cake was excellent.
The sunset was beautiful
Hello Sammy, Thank your for your honest feedback regarding your experience in Southern Roots and please allow us to apologize for the shortcomings you experienced. We hold ourselves to a high standard and failed to meet those standards with you. We have shared your experience with our staff and are making an effort to better train/educate our staff on both the cocktail service and empowering them to make amends for our guests issues. I certainly hope you will give us another try one day.
This was an incredible meal for my wife’s birthday. We had a seat right by the window with a perfect view of the sunset over the bay. Our waiter had the perfect amount of attentiveness without being a nuisance and our drinks never went empty. The steaks were perfectly cooked and tasted incredible with the 60 day dry age. We had a crab cake appetizer that was very good and fresh too. The bonbon dessert was to die for as well. We will definitely be back for other special occasions.
Hello CFay, We greatly appreciate your sincere review of our Southern Roots. We have taken the time to acknowledge the service staff as well as the culinary team regarding your meal. We are always looking for ways to improve upon ourselves and your insights will go a long way towards motivating our staff to grow even better. We certainly hope you will find yourself in our care again!
Great dinner, drinks and dessert. Highly recommend!
Hello Mnorris1984, Thank you for your kind words regarding your Southern Roots dining experience. We have shared with our service staff and culinary team and we look forward to taking care of you again!
Food was average for the price paid
Hello JesseG, Thank you for sharing your experience about Southern Roots. We have discussed with our culinary team and are reviewing ways to ensure our guests get the best of what we have to offer. We certainly hope you will try us again at some point so we can provide you with the exceptional experience you deserve.
Very nice restaurant and excellwnt food in a nice ambiance. Good service and the personal is very friendly. I would recommande it at every time to my friends!!
Hello ElisabethS, We wish to thank you for sharing such kind words regarding your dining experience in Southern Roots. Our service staff and culinary team take great pride in ensuring our guests receive the best of what we have to offer. We hope you will visit us again sometime in the near future and hope this message finds you well!
Vacation -wonderful food!
Hello Anonymous, Thank you for your kind words regarding your dining experience in our Southern Roots restaurant. We have shared with our service staff as well as our culinary team! We certainly look forward to seeing you again and hope you enjoyed your time with us.
It was very good!
Hello LizK, We are pleased you enjoyed yourself in Southern Roots! It is because of great guests such as yourself that we able to continue to work hard to take great care of our guests. We hope to see you again in the near future!
So disappointed! I planned a nice meal with my mother and ended up with raw fish and a steak that was like leather. I have been coming to the Grand for over 25 years and this is not what I expect from this hotel.
Hello GinaS, Please accept our sincerest apologies for your dining experience in Southern Roots. Our Executive Chef took some great insights from the conversation with you and your mother. I assure you we will work ardently to prevent situations such as yours from happening again in the future. We do hope you will join us again and experience the restaurant the way it was intended.
Excellent service and food!
I would highly recommend this restaurant.
Hello Bettyannboop63, We appreciate you taking the time to share your experience with others regarding your Southern Roots dining experience. Our staff always loves to hear when our guests have enjoyed themselves. We are happy you had such a wonderful time and we look forward to taking great care of you in the future!
Great food! Attentive staff! Nice surroundings! Great view of Mobile Bay!
Hello JoeD, Thank you for your kind review of Southern Roots! It is always a pleasure to take great care of our guests and we have shared your insights with our staff. We certainly hope you join us again soon!
One of the worst dining experiences of my life. The service was beyond bad and the food was pretty terrible too. The waitress couldn’t answer simple questions about the menu and we think she forgot to put our entrees in because we waited over an hour after our salads for them. Several parties that came in after us were done and left before our food even arrived. A woman I think was the manager was super friendly to other diners but rude and short with us when we inquired about our meals. Mistakes happen, I get that, but the handling of those mistakes is what matters and our issues weren’t handled well. Our waitress did finally apologize and offered free dessert but the manager never said a thing. If the food had been good it would make up for the service but it was also poor. The chicken was paper thin, super dry and tough and way over seasoned. The aged ribeye was not cooked properly and the “twice baked potato” was an inedible dried out shell. This place is expensive too! So painful to pay so much for such a terrible evening.
Hello NessaG, Thank you for sharing your insights with us regarding your dining experience in our Southern Roots. We would like to apologize for the service and meal which you received that evening. We work hard to ensure all of our guests needs are met if not exceeded and it appears we fell short of those expectations with you. I can assure you we will work ever harder to make sure no guest has a similar experience as you did. Please let us know if ever there is anything we can do for you.
Service was very slow, there were 3 in our party. My food was very good, would order it again. My companions' food just so so. With a better server, our experience would have been better. I'm certain this was just an "off" night, all restaurants have them occasionally. We will go back.
Hello BomaP, We wish to thank you for your honest and sincere feedback regarding your dining experience. We understand we fell short of your expectations in regards to the service you encountered. We have a great team that wishes to improve and ensure our guests needs are always met. Your kindness and understanding are a great motivator in assisting us to improve. We look forward to your return and the opportunity to give you the experience you deserve.
Special fish dinner was great
App was very good as well
Hello Anonymous, Thank you for your kind review of Southern Roots. We are happy you found your meal to be pleasant and certainly hope you return. We truly enjoy taking great care of our guests!
It is always special when we dine at Southern Roots! We have bought a home close by and enjoy that there is fine dining close by. Southern Roots pay attention to detail. The unhurried atmosphere and attentive staff pair perfectly with the delicious farm to table fare. This evening I tried the tile fish and my husband had the always wonderful scallops. They were both outstanding! The sunset views across Mobile Bay from the resturant are magnificent....our meal was served on the hand-made pottery of a local artisan and reflected the colors of the sunset. A lot of thought went into the newly designed Southern Roots. We just love it all and like I said....it is always special!
Hello Tennesseecouple, We appreciate you sharing your experience regarding our Southern Roots restaurant. Our team takes great pride in taking care of our guests. Your kind words and insightful views have been shared with our team. We certainly look forward to your return and hope this message finds you well!
The food was absolutely excellent! The hand crafted cocktails are delicious, but the service was a little slow being that there were only about 10 people in the restaurant.
Hello Ljpreston, Thank you for sharing your kind words and insights regarding your experience in Southern Roots. We have shared with our culinary and beverage teams. We also wish to relay the we have addressed the service time issue with our associates and will continue to work with them to ensure our guests are well attended to. We certainly hope to see you again and hope this message finds you well!
We were there to celebrate our 28th Anniversary with friends who had driven over from Ocean Springs. Since we were also married at the Grand, we love to go on our anniversary. Our service was excellent, our menu choices were wonderful, our food was cooked to perfection. What more can you ask? We had a great time and will be going back!
Hello RhondaB, Thank you kindly for your review of the Bayside Grill. We are happy you and your guests enjoyed your time with us. We have shared with our associates and collectively wish to thank you for choosing to dine with us. We hope to see you again sometime soon!
The view is beautiful, the menu inventive and feels healthy, all at the same time. I had the scallops-huge and served with cauliflower purée and roasted cauliflower and Brussels sprouts. My husband had the pecan crusted fish-it was delicious, as well. We didn’t have room for dessert but returned the next night and had the chocolate layer cake!
Hello KathyS, Thank you for taking the time to share your dining experience with others. We have passed along your thoughts to our culinary team and look forward to taking great care of your again!
The Southern Roots restaurant was a beautiful restaurant located at the Grand Hotel in Point Clear Alabama. The atmosphere was very nice. Unfortunately the food was not good at all. We had Oyster Grand fellow, which was like Oysters Rockafellow. They were not cooked all the way and the flavor was very bland. I can't eat raw oysters so I only ate one. We also shared a bowl of seafood gumbo. The rice in the gumbo was hard and the flavor wasn't very good either. I ordered scallops which were very good. They came with brussel sprouts which were also good. My husband had a bone-in Ribeye that tasted like a sirloin steak. Need less to say we will not eat there again.
Hello DarylC, Thank you for providing valuable insights regarding your dining experience. Please accept our sincerest apologies for the shortcomings you experienced during your dinner. We have reviewed with our culinary team and assure you we shall do whatever it takes to ensure our guests are provided with the best service and products possible. Please feel free to reach to us to further discuss your evening and know we are available to you for your future needs.
Our visit to The Grand was memorable! We enjoyed our room,the spa. Our food was delicious! All aspects of the restaurant was great!
Hello KeithG, Thank you for your gracious review of our Southern Roots restaurant! It always renews our associates passion for their craft to know our guests felt well attended to. Please let us know if ever there is anything we can do for you. We are always available to you.
Exceptional service, ambiance and food - five star all the way. We celebrated an anniversary - which the service team made sure to honor with glasses of champagne. Soup to nuts - the meal was spectacular ! I enjoyed the grouper with risotto and asparagus tips, while my husband had the 60-day aged steak with brussels sprouts we deemed the best we've ever had.
Service attentive and sharp, and decor/lighting/ambiance made it just the night out we were looking for. Kudos to the Hotel for a stellar new addition with Southern Roots! We'll be back... and soon.
Hello AmyT, Thank you for your kind review of Southern Roots. We have shared with our team and they are elated to know we were able to serve you well. Through great guests such as yourself we are proud to serve our community and all guests who trust us with their dining experiences. We look forward to your return!
Delicious and unique food!
The service was wonderful. The place seemed a little small and the lack of dress code was not very appealing (too casual). The menu needs to be expanded, but the food we ordered was cooked well and was good. Fairly noisy as well.
Hello LeahS, Thank you kindly for taking the time to share your thoughts. We have reviewed with our team and will always strive to improve upon our standards and products. Through our guests insights we are provided the ability to focus on areas we can do better. We appreciate your patronage and certainly hope to see you again!
I would recommend for the experience, but not for the food we had. The Pork and Beans was quite good, but the half chicken was very bland, and small. There wasn’t much flavor in the sauce at all. It was just...sweet. The chicken itself wasn’t very flavorful either. Just nothing special or worth the hefty price tag. The broccoli WAS good. The potato’s were okay.
Hello Adrian, First and foremost thank you for joining us in Southern Roots this past week! We certainly enjoyed taking great care of you. I also wished to inform you we have taken your insights and addressed them with our Culinary Team. They consistently work tirelessly to ensure our guests receive the best we have to offer. We sincerely hope to see you again sometime in the future and thank you for your patronage.
Food was delicious and the service was super great. I love what they did with the place. Very fresh and tasty. My husband loved the gumbo and salad and I loved the fresh fish. Will come again!
Hello ParrisB, Thank you sincerely for your gracious review. We have shared with our associates and certainly hope you will join us again!
Bar service was great. After seated, we waited for over 20 minutes to be waited on- we were one of 3 tables on a Sunday night. There was confusion amongst the servers- this is the ONLY reason for the 4/5 stars. The arugula salad was noteworthy and the fillet was one of the best. Highly recommend.
Hello JamieB, First and foremost we would like to apologize for the delay in service you experienced. This is certainly not to our standard. We also appreciate your kind words regarding the remainder of your service. We have discussed methods to assist us in ensuring all of our guests are serviced in a timely manner. We do hope you will visit us again and please feel free to reach out to us with any needs you may have.
Southern Roots is an upscale restaurant inside the Grand Hotel at Point Clear. It is very expensive. Too expensive for what's offered. A five star restaurant in any city would run circles around it. I guess they think that they're the only game in town for this level of food, service and atmosphere. They are wrong.
Hello BenAround, We appreciate your insights regarding Southern Roots. I assure you we are working arduously to ensure all of our guests have the best possible experience. We have shared your thoughts with our team and will continue to works towards improving our standards and quality of products. Please feel free to reach out to us personally for any of your dining needs. We are always available to you.
It was absolutely delightful! The restaurant is gorgeous! The view is spectacular! And the food was amazing!
We thank you kindly for your heartfelt review!
Food was tasty yet healthy. A difficult combination achieved skillfully.
Service was attentive yet not intrusive. Great experience.
Hello AhmetH, Your kind review went a long way towards ensuring our associates are reminded that we have the best dining patrons. We certainly wish to see you again and hope this message finds you well!
Roasted grouper was fabulous. The scallops were outstanding and our waiter, Dalton , was top notch.
Hello Princess1, Thank you for your kind words. We have recognized Dalton for his efforts and shared your thoughts on the meal with our Culinary Team. We certainly hope you will join us again and feel free to let us know if ever there is anything we can do for you.