Southern Roots - Grand Hotel

Southern Roots - Grand Hotel reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. W

   Walter

   Mississippi3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I enjoyed our dinner at Southern Roots, and definitely look forward to returning soon. Very nice place with excellent and friendly service. The gumbo was delicious and the snapper was among the best fish I've ever had! Great bartenders also!
   

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   Southern Roots - Grand HotelResponded 1 day ago

   Dear Walter Thank you for taking the time to share your experience with us. We're so pleased to hear that you and your wife enjoyed your dinner at Southern Roots. It's wonderful to know the gumbo and snapper stood out—they're both favorites of ours, and your compliments will mean a lot to our kitchen team. We also appreciate your kind words about our bartenders and service staff. Creating a welcoming and memorable atmosphere is always our goal, and we're thrilled to have delivered that for you. We look forward to welcoming you both back very soon! Warmest regards, Susan M
   

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2. L

   Lauren

   New Orleans4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined for dinner on our 10yr anniversary. The service was impeccable, Dallas our server was very knowledgeable of the new menu & provided excellent service. Susan, the manager was so thoughtful, acknowleding our anniversary, she is a true customer service professional. We had the aged ribeye & the strip steak - Between both entrees, the prosciutto burrata starter and signature bread pudding, this was the BEST meal we had in Fairhope. Looking forward to our next stay at the Grand to share another meal at Southern Roots.
   

   Southern Roots - Grand HotelResponded 1 day ago

   Dear Ms. Moore, Thank you so much for taking the time to share your experience—and for choosing Southern Roots to celebrate such a special occasion. We’re truly honored to have been a part of your 10-year anniversary! It’s wonderful to hear that Dallas took such great care of you and helped make the evening memorable with his knowledge and service. Your kind words also mean a lot to me personally—it was a joy to acknowledge your celebration, and I’m so glad it made a lasting impression. You also made Ms. Aniese’s day—she was genuinely delighted to see you and be part of your visit. It’s moments like these that remind us why we love what we do. We can’t wait to welcome you back during your next stay at the Grand! Susan M
   

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3. K

   Kathleen

   Unspecified1 review

   5.0

   Dined on April 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely perfect!! Delicious food — the best wait staff and terrific views of a beautiful sunset on Mobile Bay !!
   

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   Southern Roots - Grand HotelResponded on April 19, 2025

   Dear Kathleen, Wow—thank you so much for your kind words! It absolutely made our day to hear that you had such a wonderful experience with us. A big shoutout to Christen and the team! We’ll be sure to pass along your compliments—they’ll be so happy to hear they helped make your evening memorable. It means the world to us that you consider this one of your best dining experiences ever. We can’t wait to welcome you back again soon! Warmest regards, Susan
   

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4. J

   Joseph

   Tallahassee6 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Solid service. Amazing sunset view for dinner.
   

   Southern Roots - Grand HotelResponded on April 14, 2025

   Hi Joseph, Thank you for the great feedback! It means a lot to us—hope to see you again for another beautiful evening. Susan
   

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5. D

   Debbie VIP

   Austin30 reviews

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful place for watching the sun set over Mobile Bay. Our server, Jordan, was attentive and knowledgeable with good suggestions for dishes and wines. The Prosciutto and Burrata appetizer was amazing—freshly sliced prosciutto with burrata and arugula then topped with a white balsamic drizzle. Yummy! Entrees of Grouper with yellow tomato risotto and Rack of Lamb with orzo were both cooked to perfection. Always a treat to find a farm-to-table restaurant, and Southern Roots was certainly an enjoyable experience.
   

   Southern Roots - Grand HotelResponded on April 11, 2025

   Dear Debbie, Thank you so much for your kind words! We're so glad you had a great experience, and I’ll be sure to share your compliments with Jordan—he’ll be thrilled to know he made your visit even more enjoyable. We’d love to welcome you back again soon for another beautiful evening by the bay and more delicious dishes to enjoy. Best Regards Susan
   

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6. M

   Matthew

   Cancun1 review

   4.0

   Dined on April 10, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our 7:00 pm reservation. There clearly was a problem at the bar. It took 30 minutes to get our pre dinner one beer and a vodka cocktail. Our waiter came back to apologize for the long wait. Clearly, scrambling to care for guests. However, our steak was to perfection.
   

   Southern Roots - Grand HotelResponded on April 10, 2025

   Dear Matthew, Thank you for taking the time to share your experience with us. We truly appreciate your patience and understanding, especially regarding the delay at the bar. Please accept our sincerest apologies for the wait—it’s clear we fell short of the smooth experience we aim to provide, and we’re actively working with our team to ensure this doesn’t happen again. That said, we’re so glad to hear you enjoyed your steak and that it was cooked to perfection. Your kind words mean a lot to our kitchen team. We hope to have the chance to welcome you back soon and provide the seamless, enjoyable evening you deserve from start to finish. Warmest regards, Susan
   

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7. W

   W

   Mobile1 review

   2.0

   Dined on April 5, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   The only saving grace was our server. Unfortunately I can’t remember her name. But she was amazing. That and the view were the only positives. My food was room temperature at best and at the price none of our food met expectations. The level of the food is what I would expect from some place charging about 25-30% less than the price we paid. Drove an hour based off reviews to eat here and was no where close to worth our time and money. We normally give most places at least two tries. Not here. Go to Hope Farm instead. Or Washhouse. Or Thyme.
   

   Southern Roots - Grand HotelResponded on April 19, 2025

   Dear W. Thank you for taking the time to share your feedback with us. While I’m truly glad to hear that your server left a positive impression. I’m very sorry to learn that the rest of your experience didn’t meet your expectations. We take comments like yours seriously, as they help us grow and improve. Your note about the food temperature and overall value is especially concerning, and not at all the standard we strive to uphold. I wish we had the opportunity to make things right during your visit. I know you've mentioned you don't plan to return, but if you’d be open to it, I would really appreciate the chance to personally welcome you back and provide the experience you were hoping for the first time. Thank you again for your honest review. Warm regards, Susan
   

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8. C

   Carrie VIP

   Mobile8 reviews

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful ambience with great views of Mobile Bay! The food and the service are outstanding!!!
   

   Southern Roots - Grand HotelResponded on April 10, 2025

   Dear Carrie, Thank you so much for your kind words! We’re thrilled to hear you enjoyed the ambience, the view of Mobile Bay, and that both the food and service stood out. It means a lot to our team. We can’t wait to welcome you back soon for another great experience! Warm regards, Susan
   

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9. S

   Sharon

   East Texas3 reviews

   4.0

   Dined on April 4, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a superb meal, excellent service but the evening was dimished by the large group that stayed at least 4 hours and was rudely and obnoxiously loud. It did not make for a memorable anniversary dinner. I wish Management would have asked them to be respectful of others who had taken the time to dress up, spend extra money on a very elegant dinner. Eating outside would have matched their behavior much better. How disappointing! Our server made it tolerable.
   

   Southern Roots - Grand HotelResponded on April 10, 2025

   Dear Sharon, Thank you for your honest feedback. We're so glad you enjoyed your meal and the excellent service from Lindsey—she truly goes above and beyond, and we’ll make sure she’s recognized for her care and attentiveness. We're very sorry that the loud group affected your special evening. We understand how frustrating that must have been, especially on your anniversary, and we appreciate you bringing it to our attention. We’ll be taking steps to better manage situations like this moving forward. Best Regards, Susan
   

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10. M

    Mark

    Orlando2 reviews

    5.0

    Dined on April 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Service was excellent, food delicious and ambience very inviting. It was our anniversary and a special dish was brought out for our dining pleasure
    

    Southern Roots - Grand HotelResponded on April 10, 2025

    Hi Mark, Thank you for celebrating your anniversary with us! We’re delighted to hear you had a memorable evening. It was our pleasure to make it special for you. We hope to welcome you back for more wonderful moments in the future! Warm regards, Susan
    

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