Sortino's - Italian Kitchen

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1. LR

   LizetteR

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Food and service was amazing! Recommend it 100%! Hope to come back soon!

   Report
2. JB

   JenniferB

   Hawaii

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Fantastic dining experience! Our waiter and the staff were very friendly and accommodating, and the food was outstanding! The kids’ portions of spaghetti were on the smaller side, but it was good. Would definitely recommend!

   Report
3. CY

   CandY

   Austin

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Jordan was a great waiter. Great food! Table across from us were loud, but not the restaurant’s fault.

   Report
4. J

   Josh

   1 review

   1.0

   1 review

   Dined 6 days ago

   overall1food3service1ambience4

   Service was bad. Took a long time to get our order. Restaurant was NOT packed. Our food finally arrived but they NEVER brought out my kids food. Seemed like server was inexperienced and didn’t really care. Manager walked by a few times but only paid attention and spoke with ONE table in our section. Really sucked.

   Report
5. T

   Thai

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food4service4ambience4

   The food was delicious as always. We really enjoy every dish we get when we come here.

   Report
6. S

   Sara

   Houston

   21 reviews

   vip
   3.0

   21 reviews

   Dined 7 days ago

   overall3food2service3ambience3

   Service was okay. Drinks were tasty. Takes a while to get the food. Pasta, chicken, beef and shrimp were all overcooked and overly dry.

   Report
7. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on June 18, 2022

   overall5food4service5ambience4

   Good food and great service

   Report
8. LH

   LamesshiaH

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined on June 18, 2022

   overall5food5service5ambience5

   The good was excellent!! Our server was amazing!!! He knew the menu and his suggestions were great!!! This aS our second time going. Both visits were great!!!

   Report
9. MB

   MarkB

   1 review

   4.0

   1 review

   Dined on June 18, 2022

   overall4food5service3ambience3

   Food was excellent, delicious. Service lacked a bit. Saw waiter three times - drink order, food order and check. Atmosphere was quite loud. Much louder than most Italian restaurants we’ve been to.

   Report
10. KW

    KristinW

    Dallas

    3 reviews

    4.0

    3 reviews

    Dined on June 17, 2022

    overall4food3service5ambience5

    Server was great. He put a candle on daughters ice cream & brought out a group of waiters & sang Happy Birthday to her. Very nice touch. Food was ok. Meatballs in spaghetti were over cooked, crust on pizza was a bit bland. Bread was fantastic! Nice time but a bit overpriced for the mediocre food.

    Report
11. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on June 17, 2022

    overall1food1service1ambience3

    It took an hour and twenty minutes to get our food. Then it came out cold and dry. We have been several times and it was good the other visits but this time was terrible. My husband and I were celebrating our anniversary with family and it was a sad and frustrating experience.

    Report
12. HB

    HeatherB

    Las Vegas

    1 review

    2.0

    1 review

    Dined on June 17, 2022

    overall2food2service2ambience3

    Restaurant was very mediocre. The food was not good at all. The service was sub-par for sure. We sat on the patio and the waiter kept refilling our drinks from a carafe of hot soda with no ice. Who wants soda with no ice when it’s 100 degrees outside. Paying $200 for a meal that was basically tasteless and drinks with no ice is just silly.

    Report
13. TB

    TravisB

    New Orleans

    1 review

    4.0

    1 review

    Dined on June 16, 2022

    overall4food5service3ambience4

    The food was really good. Service was a little slow but very nice and professional. They did notice that the slow service was addressed without request by the restaurant manager.

    Report
14. L

    Local

    Austin

    1 review

    3.0

    1 review

    Dined on June 16, 2022

    overall3food3service2ambience2

    The best part was that the restaurant validated our valet parking, and we got to see the wood carvings in the Kalahari lobby. We had to ask for bread, and the waitress never refilled our water even though the restaurant didn’t seem crowded. For the food prices, I expected a quieter and more spacious environment. Food was adequate, but not extraordinary.

    Report
15. JM

    JasonM

    Austin

    2 reviews

    5.0

    2 reviews

    Dined on June 16, 2022

    overall5food5service5ambience5

    Great atmosphere. My family had fun and enjoyed our dinner. Next time will be a date night with my wife. Will recomend to anyone. You will have a good time.

    Report
16. OT

    OpenTable Diner

    Los Angeles

    7 reviews

    vip
    3.0

    7 reviews

    Dined on June 11, 2022

    overall3food2service5ambience5

    The place is very pretty. I know it’s located at a waterpark however children should not be seated at high top tables near a bar. The kids were struggling to get in the seat which I would imagine they could injure themselves as well as children shouldn’t sit near a bar. The food was so so. Definitely not authentic Italian food. The red sauce had pretty much no flavor even when ordering the bolognese. No way veal or any meats were put in the sauce while it was made. The calamari was alright it was all the circle ones no squid looking ones in sight. The olive oil was full of parmesan cheese which in my option should be simple herbs like oregano and red pepper flakes. The bread it was served with was drenched in olive oil too so it defeats the purpose to dip it in even more olive oil. The wine was great. The music was fantastic and authentic but then again it doesn’t take a genius to play an Italian station. The lasagna you couldn’t taste the pasta at all. It blended in with the cheese. Pasta should be al denté. Even the side dish of spaghetti was extremely soft. I woke this morning with severe heartburn and I barely ate. Just enough to try. The espresso was not hot when served either. No spoon no sugar and had to ask for a lemon peel that took 2 people to figure out how to do it.

    Report
17. OT

    OpenTable Diner

    Austin

    2 reviews

    5.0

    2 reviews

    Dined on June 9, 2022

    overall5food5service5ambience5

    The service was wonderful. Our waiter had a great personality and was very attentive. The food delicious!

    Report
18. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on June 8, 2022

    overall1food3service1ambience3

    Waited 45 minutes for water and bread once we ordered. Had to find the waiter to remind him about these. Never received appetizer.

    Report
19. NT

    NancyT

    1 review

    4.0

    1 review

    Dined on June 8, 2022

    overall4food4service4ambience4

    Food was great. It was very crowed because of a convention. Service was a little bit slow because of this. But, our waiter was excellent and attentive.

    Report
20. TL

    TrentL

    1 review

    1.0

    1 review

    Dined on June 5, 2022

    overall1food1service1ambience3

    Food was awful. Shrimp scampi had pickled onions in it and over powered the entire dish. Steak mafia dish used hanger steak which is a cheap cut of meat which made it so chewy. With the pasta it came with was old. For a place that really wants to be authentic Italian food it was lackluster and the quality was sub par for the price. Really need to work on a lot of the dishes and service. Our server was more concerned with taking orders fast and never seeing you again. Sub par service. Not worth the price.

    Report
21. OT

    OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined on June 5, 2022

    overall4food3service5ambience3

    Hannah is awesome - best waitress ever!

    Report
22. JP

    JessicaP

    1 review

    5.0

    1 review

    Dined on June 1, 2022

    overall5food5service5ambience5

    great soothing environment after an adventurous day in the water park.

    Report
23. AT

    ATXGirl

    Austin

    8 reviews

    vip
    3.0

    8 reviews

    Dined on May 31, 2022

    overall3food3service3ambience4

    The food was good and we had a very sweet waitress, but each course took way too long to come out.

    Report
24. KW

    KerriW

    Las Vegas

    5 reviews

    3.0

    5 reviews

    Dined on May 30, 2022

    overall3food3service3ambience5

    Kids ravioli was very small. Only three raviolis. Was going to order another but waitress didn’t come back in time. Waters didn’t get refilled.

    Report
25. R

    Raquel

    Houston

    1 review

    1.0

    1 review

    Dined on May 30, 2022

    overall1food1service1ambience3

    Unfortunately, the food was terrible! The pasta had no taste - did not salt the water. Absolutely no flavor to the food. It was not worth $30/entre. Very disappointed especially for the money that we paid.

    Report
26. C

    Chuck

    Dallas

    6 reviews

    vip
    4.0

    6 reviews

    Dined on May 29, 2022

    overall4food4service5ambience5

    I was skeptical after seeing some recent negative reviews about poor service. However, our experience was the complete opposite. We were greeted quickly. Our server was quick and friendly. The bar service was fast. Our order was correct and paced appropriately. We had zero service issues. I would absolutely try them out for your Italian classics and specials.

    Report
27. DT

    DebbieT

    1 review

    5.0

    1 review

    Dined on May 28, 2022

    overall5food5service5ambience5

    Love this place. Food & service is great. Already recommending to friends.

    Report
28. J

    Jentex

    Austin

    5 reviews

    5.0

    5 reviews

    Dined on May 27, 2022

    overall5food5service4ambience5

    Wonderful experience for our group!

    Report
29. JM

    JeffreyM

    1 review

    3.0

    1 review

    Dined on May 27, 2022

    overall3food3service3ambience3

    It was good food and fine enough service, but the value really fell short. Apparently the person in charge of defining the kids portion per price does not have kids that have been playing in a waterpark all day and has never experienced their child saying "I'm hungry still" as soon as you leave the restaurant. The kids meals are $10, and my kids LOVE ravioli, so they got 3 small Raviolis that they annihilated before the rest of the food was set on the table. Don't recommend bringing your kids here.

    Report
30. ND

    NiceDescriptButNotGreat

    San Francisco

    10 reviews

    3.0

    10 reviews

    Dined on May 27, 2022

    overall3food3service4ambience4

    I really wanted to enjoy this dinner but it fell short of my expectations. The calamari appetizer was ok, a little salty and not fried hard enough. The lasagne that my husband was ordered was good even though it was heavy on the ricotta. I ordered the pricey seafood di avolo which was not very good. The sauce tasted very basic with no special Italian seasonings or spices. It had 2 shrimp and a few mussels and clams, no lobster as listed. I also had to ask for more sauce. Actually the server walked up and asked me if I needed more sauce as though she expected it. I don’t like too much sauce but the pasta was practically dry. It looked way better than it tasted. Too basic. I expected so much more for such a dish and it fell extremely short of expectations. I also order a basil lemonade drink that was way too strong so I traded for a glass of red wine which should have been perfect with the pasta but the main course fell flat. We will not visit again.

    Report
31. BB

    BrianB

    Austin

    1 review

    3.0

    1 review

    Dined on May 27, 2022

    overall3food3service3ambience4

    about as good as you can expect for a resort... my mafia paste dish was just wierd...3 types of paste accidentally (?) mixed in..described as having sirloid but had iffy skirt steak...other dishes were better. pricey but not awful.

    Report
32. K

    Kalahari

    1 review

    3.0

    1 review

    Dined on May 21, 2022

    overall3food3service2ambience3

    They were very understaffed. I had to go place an extra order at the kitchen and I had to get up again to request my bill.

    Report
33. NT

    NatalieT

    1 review

    1.0

    1 review

    Dined on May 15, 2022

    overall1food1service1ambience3

    Waited to be seated for our reservation. It took an additional 15 to be seated. It was not busy at all. After finally being seated no one came to greet us or ask if we had been helped. After waiting another 15-20 minutes for one of the waitresses that were walking around to stop by our table which never happened. I had my husband go to the front desk and ask who our waiter was. By that time we were starving and frustrated. Eventually a waiter came by and we decided to leave.

    Report
34. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined on May 14, 2022

    overall1food1service1ambience1

    Our server came to our table twice. The food beat our 2 beers to the table. The kids never got a refill on their drinks. The food is extra small portions for extra high prices. Worst experience and service in over 10 years. Unacceptable!!!!

    Report
35. OT

    OpenTable Diner

    Houston

    4 reviews

    5.0

    4 reviews

    Dined on May 13, 2022

    overall5food5service5ambience5

    Highly recommend! Everything was great. The food all came out perfectly and tasted great. Our server, Nick, was absolutely amazing.

    Report
36. OT

    OpenTable Diner

    San Antonio

    1 review

    5.0

    1 review

    Dined on May 13, 2022

    overall5food3service5ambience5

    It was a fun environment and lots of things to look at on the way in. I thought the food was good but not worth the price of it. The service was awesome. We would love to come back to the resort. and possibly give this restaurant another chance.

    Report
37. FO

    FrankO

    New England

    5 reviews

    3.0

    5 reviews

    Dined on May 8, 2022

    overall3food2service5ambience4

    Not bad, but meh. It’s a hotel so I expected it to be expensive. Just wish it was better food for the price. Small portions too.

    Report
38. R

    Robert

    Houston

    18 reviews

    vip
    3.0

    18 reviews

    Dined on May 8, 2022

    overall3food3service3ambience2

    Everything was just Ok. Food had good flavor. Service was good but lacked some attention at certain times. When I booked, I mentioned birthday celebration but no one at restaurant acknowledged that until I reminded them at end of meal. I thought prices were too high. Ambiance was very bland.

    Report
39. AM

    AnthonyM

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food1service4ambience1

    Food was not very good at all for the price that was paid. Texture was terrible and taste. Waste of money. Server was excellent but food was bad

    Report
40. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 4, 2022

    overall5food5service4ambience5

    Food was delicious. Would return.

    Report