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Shula's Steak House - Hilton Richmond Hotel & Spa/Short Pump, Richmond, VA

Shula's Steak House - Hilton Richmond Hotel & Spa/Short Pump

4.1
4.1
36 Reviews
$30 and under
Steakhouse
Shula's Steak House Richmond located in the Hilton Richmond Hotel & Spa is the perfect restaurant & bar for a casual, relaxing dinner and drink. Our diverse menu features our wet-aged steaks along with pastas, sandwiches, salads, chicken, and seafood.

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2 people

7:00 PM


Booked 1 time today

Additional information

What 36 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4.1Food
  • 4Service
  • 3.8Ambience
  • 3.9Value

NoiseModerate

Loved For

  • Virginia

    Good for business meals

  • Richmond

    Good for business meals

36 Reviews
  1. AndrewW

    1 review

    2.0

    1 review

    Dined on September 2, 2023

    overall2food2service1ambience2
    The food was warm not hot cornbread was awful its overrated for the price you pay steak was ok would never visit again

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  2. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on August 19, 2023

    overall5food5service5ambience5
    We had dinner for our anniversary at Shula’s. Food was excellent as well as the service!

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  3. HalC

    1 review

    5.0

    1 review

    Dined on August 12, 2023

    overall5food5service5ambience5
    We had an excellent meal with excellent service. Tony was our server and he knew the menu quite well and was very attentive. After reading several reviews online about poor/slow service at this Shula's location I was a little apprehensive, but thought I'd try it anyway. It was a very nice experience. I was fine with the pricing on the menu when I ordered but Shula's really should update their pricing shown on their website to reflect the current price in the restaurant. It sets them up for disappointed customers who come based on the pricing they see online and find much higher prices on the menu.

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  4. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on August 4, 2023

    overall5food5service5ambience5
    Great service, food prepared very well, quiet ambience, great selections…

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  5. Skip

    Washington DC

    35 reviews

    vip
    5.0

    35 reviews

    Dined on July 23, 2023

    overall5food5service5ambience3
    The experience was excellent. I was greeted by a wonderful waiter who treated me great. His recommendations were outstanding and the food was scumptious (sic).

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  6. JamesS

    1 review

    5.0

    1 review

    Dined on July 12, 2023

    overall5food5service4ambience4
    Excellent atmosphere and food for a small business dinner with clients!

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  7. OpenTable Diner

    Raleigh

    2 reviews

    vip
    1.0

    2 reviews

    Dined on July 9, 2023

    overall1food1service1ambience1
    Restaurant wasn’t there. Restaurant wasn’t there.

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  8. OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on July 5, 2023

    overall5food5service5ambience5
    Our server Aquila was excellent, allowing our dinner experience with ease and comforting meal spacing between courses. The Chef prepared delicious tasty food.

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  9. JKB123

    Washington DC

    1 review

    5.0

    1 review

    Dined on June 24, 2023

    overall5food5service5ambience5
    Great 40th Anniversary celebration! Everyone made our evening special. Thank you!

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  10. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 11, 2023

    overall5food5service5ambience5
    Second time to Shula’s and it was more amazing than the first. The French Dip is the best I’ve ever had. French onion soup as well. It’s easy to get to, just park in the deck around back under the hotel. Take the elevator to the lobby and you’re standing at the host stand. Their bar seems to be a late night thing, so it is not crowded at dinner time. Classy atmosphere without the pomp. You can sit in the bar or they have another dining room more private. If you’re in Richmond, it’s a nice dinner out.

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  11. LevonC

    1 review

    2.0

    1 review

    Dined on June 3, 2023

    overall2food2service3ambience3
    I must say I was somewhat disappointed with Shula's. I had a 8:15 reservation. Upon arrival at 8, there was no one at the front or bar. One would think at a supposedly prestigious restaurant, patrons would be greeted upon arrival. The steak (ribeye) was cooked to perfection. The side of macaroni & cheese was not even average. I've had better boxed mac'n cheese. For the price, I would not recommend this establishment.

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  12. Aviator

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on May 7, 2023

    overall5food5service5ambience5
    Service was on time, food was excellent, friendly server and staff. Highly recommended!

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  13. OpenTable Diner

    Naples

    15 reviews

    4.0

    15 reviews

    Dined on April 29, 2023

    overall4food4service5ambience3
    Marley was outstanding. Such a treasure. All else was good

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  14. StephenC

    Tucson

    11 reviews

    4.0

    11 reviews

    Dined on April 8, 2023

    overall4food4service4ambience4
    Crab cakes were good as were salads, onion soup and French dip. Excellent was the best wrd for the New Orleans style bbq shrimp.

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  15. OpenTable Diner

    Richmond

    7 reviews

    2.0

    7 reviews

    Dined on March 22, 2023

    overall2food2service4ambience2
    I expected to sit in a nice, Steakhouse setting vs the bar area. The food portions were large but no flavor at all. There seemed to be only one waiter/server working the entire night. I don’t think I will ever dine here again.

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  16. Paham

    Richmond

    1 review

    1.0

    1 review

    Dined on March 20, 2023

    overall1food1service1ambience2
    Attempted to call on the day of reservation and the phones were inoperable. Once seated, the waitress approached the table for drink orders and after waiting approx 25 min for her to return, we left.

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  17. OpenTable Diner

    Charleston

    1 review

    2.0

    1 review

    Dined on February 25, 2023

    overall2food2service4ambience1
    The restaurant is in the Hilton Hotel. The main restaurant was closed so there was a bar area that was basically in the lobby of the hotel. We had no desire to eat our dinner in the middle of this, so we left. We did have a great cocktail at the bar and the bartender was great.

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  18. OpenTable Diner

    Atlanta Metro

    4 reviews

    vip
    4.0

    4 reviews

    Dined on February 12, 2023

    overall4food5service4ambience2
    Aquila our server was great. The vibe could have been better with music being played. The food was very tasty probably the best I’ve had in a while at any of the steak houses here in Richmond.

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  19. RobertW

    Washington DC

    6 reviews

    5.0

    6 reviews

    Dined on December 17, 2022

    overall5food5service4ambience3
    Meal was excellent, from the cornbread starter through the steak main course to the key lime pie for dessert. The only waitress for the entire room was kept busy, but she was professional, conscientious and addressed our every need. All around a wonderful dining experience.

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  20. DebraW

    Richmond

    7 reviews

    vip
    2.0

    7 reviews

    Dined on December 16, 2022

    overall2food5service3ambience1
    We were very disappointed by our experience at Shulas this time around. We expected for the price you pay to eat there that we would be seated in the dining room. Instead we found ourselves seated in the bar area. This really took away from the experience and made it feel like we were truly overpaying to eat there. I will say the food was phenomenal but the ambience was not. Based on this we are likely not going to return

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  21. OpenTable Diner

    Greater Boston

    1 review

    3.0

    1 review

    Dined on December 4, 2022

    overall3food5service3ambience1
    Not really a steakhouse, it is the lobby bar of the Hilton with tables.

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  22. ZenCowgirl

    Philadelphia

    13 reviews

    vip
    1.0

    13 reviews

    Dined on November 23, 2022

    overall1food1service4ambience2
    Terrible food and ambiance. We shall never return.

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  23. StephenC

    Tucson

    11 reviews

    4.0

    11 reviews

    Dined on November 19, 2022

    overall4food5service4ambience3
    We were pleasantly surprised with a meal without steak. An appetizer of New Orleans bbq shrimp was excellent and the equal of a dish ftom that city. French onion soup was very good and avoided common problems of excess saltiness and cheese overload. Finally, crab cakes were the best we have had in the city, including seafood restaurants.

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  24. OpenTable Diner

    Fort Lauderdale

    1 review

    3.0

    1 review

    Dined on November 18, 2022

    overall3food3service3ambience3
    We went for my husband’s birthday. I sent a message before about that, the main restaurant was not open because they had a huge party going on… but they didn’t tell me. We were alone on the huge restaurant. It was very weird!

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  25. OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on November 12, 2022

    overall5food5service5ambience5
    Our 36th anniversary. It was the best meal we’ve ever had. The lobster was like fresh caught that day, the steak was fabulous!

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  26. JimGarret

    Richmond

    1 review

    1.0

    1 review

    Dined on November 11, 2022

    overall1food1service1ambience1
    Horrible!! Bad service, VERY loud - could barely hear my wife talking to me, rude waitstaff, and rude "event" guests.

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  27. PaulE

    Richmond

    1 review

    1.0

    1 review

    Dined on October 22, 2022

    overall1food1service1ambience1
    After 30 minutes at our table without service, no water, drinks nothing we left. Went to another place for dinner. Shula’s was not crowded just no service at all.

    1 person found this helpful

  28. DeeGee

    Richmond

    1 review

    5.0

    1 review

    Dined on September 25, 2022

    overall5food5service5ambience5
    Great food, great customer service and I was thoroughly impressed with every dish.

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  29. AlyseW

    Richmond

    1 review

    5.0

    1 review

    Dined on September 9, 2022

    overall5food5service5ambience5
    Janice was amazingly helpful as well as kind and personable!!! ♥️♥️♥️

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  30. Fred

    Dallas

    6 reviews

    vip
    4.0

    6 reviews

    Dined on August 29, 2022

    overall4food5service5ambience2
    Great food but restaurant is almost impossible to find. Need to bring in more people and provide a better ambiance- lighting, table clothes, candles etc.

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  31. DannyS

    Richmond

    11 reviews

    3.0

    11 reviews

    Dined on August 20, 2022

    overall3food2service1ambience4
    Had to send the food back, cooked incorrectly. Service was slow, food was mediocre, not worth the price. Could be a nice place. Just need better cooks and Service

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  32. brianB

    San Francisco

    19 reviews

    5.0

    19 reviews

    Dined on August 10, 2022

    overall5food5service5ambience5
    It was a great meal, hopefully more people frequent the place so it will stay open

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  33. AdelaideS

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on August 6, 2022

    overall5food5service5ambience5
    We had a great meal in a quiet room, just what we wanted.

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  34. JoanT

    New York Area

    6 reviews

    vip
    3.0

    6 reviews

    Dined on July 19, 2022

    overall3food4service2ambience1
    Restaurant was not available. Had to eat in bar area. TVs on. Loud. Had to ask for napkins and silverware. Asked to share a salad and steak. We’re given lunch/salad small plates. Had to ask for steak knife. Had a question about soup/ salad and waitress never returned with the answer. But the food was excellent would but will not return.

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  35. CrystalB

    Richmond

    9 reviews

    vip
    1.0

    9 reviews

    Dined on June 21, 2022

    overall1food5service1ambience1
    Terrible service- the hostess was the waitress. I made reservations and was asked did we want to sit in the lounge area. The restaurant side was supposed to be closed, but she sat us their anyway without telling us that- we were literally the ONLY people there. The scallops I ordered initially came out cold- they redid the order. We had to request our silverware and glasses for our beer. It was our 36 anniversary- the ambience CERTAINLY changed there was none. We asked for a manager and was just told this isn’t the same Shula’s - didn’t even say Happy Anniversary we’re sorry for the service nothing. Once receiving the check they took off the beers. We will NEVER go back. It wasn’t a romantic dinner like prior to the pandemic. Plus, new ownership they could care less about keeping good customers. The food is still good- but if you want nice service and ambience don’t go there.

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  36. OpenTable Diner

    Richmond

    5 reviews

    5.0

    5 reviews

    Dined on June 20, 2022

    overall5food5service5ambience5
    Father’s Day dinner for 5

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FAQs

Shula's Steak House - Hilton Richmond Hotel & Spa/Short Pump is rated 4.1 stars by 36 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 1 time today
Google Map for Shula's Steak House - Hilton Richmond Hotel & Spa/Short Pump

12042 W Broad St, Richmond, VA 23230-1708

Additional information

  • Neighborhood
    Dumbarton
  • Hours of operation
    Mon–Sat 5:00 pm–11:00 pm
  • Cuisines
    Steakhouse
  • Dining style
    Casual Dining
  • Dress code
    Business Casual
  • Parking details
    None
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