Saltine

Saltine reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Robert VIP

   Richmond55 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   why was the fish only served over what they called Kale and some variety of brocolli and cauliflower?? the vegetables were undercooked and not flavored, and there was no ability to order spinach, or other vegetables as sides. the choices were VERY limited and overpriced. service was good but there were so few people there. a $300 meal and NO VALIDATION FOR PARKING!!! skip dining there in the future. disappointing dinner.
   

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2. T

   TJ

   Richmond2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nikkia was outstanding. Kaylin, the manager came by to check on us several times. Great experience overall.
   

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3. T

   Tammy

   San Francisco1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Dined at Saltines to celebrate a birthday and anniversary combo. We were seated at a table that was crammed next to our servers young son and wife and another couple to our right. Our server was more concerned with his wife and son than appropriately introducing himself to us. We’re pretty sure their bill was free by the conversation we overheard. Maybe we should’ve gotten the same for our experience?! He never introduced himself and blurted out “what type of water do you want? Tap, bottled or sparkling?” That was how we were greeted. We are used to fine dining and this was NOT IT! We were never acknowledged of our special evening even once and after being crammed into the smallest table ever, we left there vowing NEVER to return again and spend our dining dollars elsewhere. It’s a shame.
   

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4. M

   Michael

   Richmond32 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing! Nikkia was attentive and knowledgeable. Overall great experience, as usual.
   

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5. M

   Mary

   Richmond9 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our dining experience overall was excellent, as always. The staff were courteous, prompt, and knowledgeable. Our food was superb! Our only negative was that we were lead through the very crowded, noisy, and tight bar area to get to the dining area. We understand this situation was due to construction. We'll be back!
   

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6. A

   Amy

   Washington DC1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely Easter brunch today! Everyone loved their food which ranged from quiche to hot brown to French toast to a burger. We were warmly greeted and the great service continued to the end of the meal. We will be back!
   

   SaltineResponded on April 21, 2025

   Thank you for spending your Easter brunch with us! We’re so happy to hear everyone enjoyed their meals—from quiche to French toast—and that you felt warmly welcomed from start to finish. It means a lot to know you had such a positive experience, and we can’t wait to welcome you back again soon!
   

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7. J

   Janet VIP

   Richmond21 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We do go here a lot. Love the lobster roll and the best clam chowder ! Sam is an absolute awesome waiter . My husband loves the very large omelette but please stop putting all that terrible seasoning on the potatoes He leaves them all the time terrible!
   

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   SaltineResponded on April 21, 2025

   Thank you so much for being a regular guest—it truly means the world to us! We’re thrilled to hear you love the lobster roll and clam chowder, and that Sam continues to provide awesome service. We’ll be sure to pass along your kind words to him. We also appreciate your feedback about the potatoes. We’ve shared your comments with our kitchen team, and we’ll absolutely take it into consideration as we continue refining our dishes. Your husband shouldn’t have to skip the sides! Looking forward to welcoming you both back again soon.
   

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8. f

   fred VIP

   Richmond6 reviews

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Saltine was one of my favorite restaurants until recently. Quality of the food preparations have gone down. Watery she crab soup and changes in the scotash has been most disappointing so I stick with fried shrimp and raw oysters, SMH
   

   SaltineResponded on April 21, 2025

   Thank you for your honest feedback and for being a loyal guest—we’re truly sorry to hear that recent visits haven’t lived up to your past experiences. It’s disappointing to know the quality of the she crab soup and succotash fell short, especially since these are dishes we take pride in. We appreciate you continuing to join us for favorites like the fried shrimp and raw oysters, and we’ve shared your comments with our culinary team to ensure they’re taken seriously. Your input helps us improve, and we hope we’ll have the opportunity to restore your confidence in the full Saltine experience.
   

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9. P

   Paolo

   Richmond1 review

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Overall we enjoy the food and wine , if I may the down side to be honest as returning customer and stay at the hotel before I ask for the possibility to connected to internet and I was turndown as I know in any hotel for guest can be easily accommodating. Said no to guest for such small request is not what we are expected .
   

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   SaltineResponded on April 21, 2025

   Thank you for your continued support and for sharing your experience. We’re so glad to hear you’ve enjoyed the food and wine during your visits with us—it truly means a lot to have returning guests like you. We’re sorry to hear you were disappointed with the Wi-Fi access. While we understand how important connectivity is, the hotel’s network is reserved for registered hotel guests. To connect, you must enter a valid guest name and room number, and unfortunately, our team does not have access to provide login credentials to restaurant patrons. We apologize for any inconvenience this may have caused during your visit. We appreciate your understanding and hope to welcome you back soon for another enjoyable experience.
   

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10. A

    ALISON VIP

    Richmond12 reviews

    3.0

    Dined on April 17, 2025

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 3

    We met for happy hour drinks and then had a dinner reservation. First the good. The dinner was excellent, food and service both. Regarding the happy hour - babies at the bar should not be allowed!! A baby was being held at the bar while his parents were drinking. They had him in their lap, eating crackers off the bar top (icky) passing him around. This is NOT a good look. The bar is for 21 and up - not for babies, strollers, etc. There are people drinking, talking explicitly, all because they’re seated at the bar. Please fix this!
    

    SaltineResponded on April 21, 2025

    Thank you for joining us and for your thoughtful feedback. We’re so glad to hear you enjoyed your dinner and received excellent service; that’s always our goal. Thank you for joining us—we’re glad you enjoyed your dinner and received excellent service. We appreciate your feedback regarding the bar atmosphere during happy hour. While Virginia law does not prohibit minors from sitting at the bar in licensed restaurants, we understand your concerns. In this instance, our management team did speak with the guests twice about their child being on the floor due to safety and disruption concerns. Your comments have been noted, and we’ll continue working to ensure a comfortable environment for all guests. Thank you again for your feedback, and we hope to welcome you back soon.
    

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