Permanently Closed - Ruth's Chris Steak House - Cleveland

4.5
655 Reviews
$31 to $50
Steakhouse

About

This restaurant is permanently closed. We apologize but we are temporarily closed. Visit us at RuthsChris.com for the most up to date information. We look forward to serving you soon.

Ruth's Chris Steak House in Cleveland, OH serves the finest USDA Prime beef available, broiled at 1,800° and served on 500° plates, so your steak stays hot, juicy and delicious from first bite to last. Enjoy our New Orleans-inspired appetizers, USDA Prime steaks, fresh seafood, signature side dishes and homemade desserts. All this while you enjoy our warm, inviting atmosphere and Ruth’s Chris’ genuine hospitality. So whether you’re a regular or have just been wondering what all the buzz is about, Ruth"s Chris is the perfect excuse to enjoy the perfect night out. Dinner is served nightly, reservations are suggested and private dining and offsite catering may be arranged.

Support Permanently Closed - Ruth's Chris Steak House - Cleveland during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 655 people are sayingWrite a review
Overall ratings and reviews
4.5based on recent ratings
4.5
food
4.6
service
4.5
ambience
4.1
value
Noise · Quiet
80% of people would recommend it to a friend
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TR
vipTimR
Cleveland
33 reviews
Dined on March 15, 2020
Overall5food5service5ambience5

We wanted to go out for our "last supper" as restaurants were slated to close at 9pm that night due to COVID-19. Ruth Chris is our favorite restaurant so we naturally came here. Our meal was spectacular as always, but what happened at the end of the meal blew us away. I noticed another table was finishing up with their meal as we sat down for ours. They seemed to have quite the amount of leftovers in their to-go bag, but I didn't think much of it. Well, when our meal ended the waiter brought us some to-go packages and we were confused. He explained that since they were closing tonight and were unsure of when they would open again, and they never freeze their meat, that they have all this surplus of steaks. He stated that they made the same steaks we ordered for dinner and put them in the to-go containers. Not the side dishes, just the steaks. So, it turned out to be BOGO steak night at Ruth Chris. We were flabbergasted by the gesture, what an amazing thing to happen. We called my parents and gave them the extra steaks.

OT
vipOpenTable Diner
Cleveland
5 reviews
Dined on March 14, 2020
Overall5food5service5ambience5

Amazing evening as always.

OT
vipOpenTable Diner
Naples
5 reviews
Dined on March 10, 2020
Overall2food3service2ambience1

Restaurant was too cold. Potatoes were under cooked. Sent them back and didn’t receive them until we had all finished our meals. Waitress left us unattended for quite a while. Disappointed but previous visit was lovely.

Ruth's Chris Steak House - Cleveland - Permanently Closed
Responded on March 15, 2020

We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. So we can learn more, please consider sending us your contact information, including a phone number. Thank you!

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C
vipCurley888
Phoenix
99 reviews
Dined on March 7, 2020
Overall3food4service1ambience4

Dined last night per my son’s request as it was his 18th birthday and Ruth Chris’s is his favorite steak in the country. The food and steak were good, the salmon and shrimp were a little heavy handed with the spicy seasoning. However, our service was poor for this caliber of restaurant. Our server whose name begins with an “S”, was just cranky. Our son even said, “she’s mean” after her initial visit. She would walk away while you were still talking, just rude. Very slow service, even the server at the next table noticed us sitting there for a long time with empty plates and said she would get someone over to clear them. “S” didn’t know the menu as I am gluten free and ordered the chopped salad which said no croutons. Server said it doesn’t even come with them. However, after two bites, I crunched a crouton. First time in 13 years of GF that a crouton was put in my salad. I had the salad as my entree with shrimp and had to wait and ask after other entrees and sides were delivered. She forgot. Had sons birthday on reservation, which she acknowledged initially, but never brought the card or said anything about complimentary dessert. My son saw someone at next table with a candle in a dessert. My husband asked host when leaving and he said yes, candle, card, dessert. Asked if we wanted one to go. No thanks. We left a bit of a tip, much less than usual, but after writing this, she deserved zero.

Ruth's Chris Steak House - Cleveland - Permanently Closed
Responded on March 8, 2020

We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. So we can learn more, please consider sending us your contact information, including a phone number. Thank you!

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C
Cfd216
Cleveland
2 reviews
Dined on March 1, 2020
Overall4food5service5ambience5

Everything was great

OT
OpenTable Diner
Cleveland
2 reviews
Dined on March 1, 2020
Overall5food5service5ambience5

Mother Daughter dinner the food was delicious and the service excellent

OT
vipOpenTable Diner
Cleveland
25 reviews
Dined on February 29, 2020
Overall1food1service4ambience4

We decided to order off the restaurant week menu instead of the regular menu and were throughly disappointed. The filet mignon tasted like a different cut of meat. Some low budget cut that was tenderized to appear as filet mignon. We’ve had the filet before and we were not served that. Totally bait and switch.

Ruth's Chris Steak House - Cleveland - Permanently Closed
Responded on March 5, 2020

Thank you for your candid review. Please rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. Should you wish to discuss your concerns in greater detail, please reach out to us directly with your contact information including a phone number. Thank you!

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TN
ThomasN
Cleveland
8 reviews
Dined on February 29, 2020
Overall4food4service3ambience4

The service started out good until we told the server we were there on Restruant Week, and it slowly died. Coffee was luke warm at best.

This is why we like Restruant Week to try the different ones here is Cleveland. Based on this experience Ruth Chris is a bit over rated.

SG
ScottG
1 review
Dined on February 29, 2020
Overall4food3service4ambience4

I enjoyed the experience, but thought food was sub par. The dinning is attractive, vibrant, and visually interesting. Service was excellent; attentive but not obtrusive. Background music and pace of the meal were very nice. Stuffed mushroom cap appetizer and salads were disappointing; very bland and tasteless. Steak and sides were good, but I expected better. Desert like wise was rather average. Perhaps my expectations were too high, but really found the food very run of the mill and not much of a value given the cost. As total package it just didn't impress.

D
Donna
Cleveland
1 review
Dined on February 26, 2020
Overall2food3service4ambience2

It is very pricey. The food isn't that great. There was no seasoning on the fillet and it didn't seem of the best quality. There is a dress code listed on their website but it was clear that is not enforced.

Ruth's Chris Steak House - Cleveland - Permanently Closed
Responded on March 1, 2020

We appreciate you writing about your recent visit with us. Guest satisfaction is of the utmost importance to us. We'd like to learn more. Please consider sending us your contact information, including a phone number, so that we may directly address your concerns. Thank you!

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OT
vipOpenTable Diner
Pittsburgh
1 review
Dined on February 26, 2020
Overall3food2service5ambience5

Ruth Chris is one of my favorite restaurants but I was very disappointed with my dining experience this time. 2 out of our 3 steaks were very fatty, broccoli was over cooked and mushy, our cheesecake crusts were burned on the bottom so we had to pick around them and our berries and cream had 6 berries in it with no strawberries.

Ruth's Chris Steak House - Cleveland - Permanently Closed
Responded on February 28, 2020

Thank you for taking the time to share your comments. This is certainly not how we wanted your visit to go. We'd like to learn more -- please consider sending us your contact information, including a phone number so that we can reach out to you directly. Thank you!

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DP
DrProfessional
1 review
Dined on February 24, 2020
Overall1food3service1ambience3

The servers came to our table every 5 minutes which kept interrupting our conversation, other tables were not frequented that much. They took our plates without asking if we were done and at 9:45, and said “ you have 5 minutes”. 2 pple came to ask us if we wanted boxes and when we told the second person we already told someone about boxes she yelled “ thats MY JOB! I will get you the boxes, which was aggressive and unnecessary. Would never go back there again.

Ruth's Chris Steak House - Cleveland - Permanently Closed
Responded on February 28, 2020

We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. So we can learn more, please consider sending us your contact information, including a phone number. Thank you

Report
A
Andre
Cleveland
1 review
Dined on February 23, 2020
Overall2food3service2ambience4

This was not a great choice for our group that included one vegetarian and one seafood lover. The vegetarian plate was a buttered noodle with lightly sauteed vegetables and was very bland. The table did enjoy the spicy shrimp appetizer but said the lobster bisque was lacking. Also, be careful when ordering Ruth's Classics. Our waiter said we could upgrade the sides but failed to mention that upgrading meant we would be charged the full price for sides not listed as a Ruth's Classics option. If we had known that I would have requested that we still receive one of the sides that came with the meal. Our waiter also ignored our request for additional bread. I was unimpressed for the steep price of this meal.

k
vipkevinc
Cleveland
6 reviews
Dined on February 22, 2020
Overall1food1service3ambience3

Steak not cooked to order disappointment with meal

C
Carl
Cleveland
7 reviews
Dined on February 22, 2020
Overall5food5service5ambience5

Great service and outstanding food!

DB
DavidB
Cleveland
11 reviews
Dined on February 22, 2020
Overall4food4service4ambience4

I'll limit my review to the areas of criticism: Prior to making the reservation, I had called to find out if Crispy Lobster was still an appetizer, because my wife loved it. The woman who took the call said it wasn't, but that they could still fry the lobster and the sauce that comes with the spicy shrimp was almost exactly the same. We explained this to our server and he said he would check with the kitchen but warned us they might say no because there were several big parties that night. The kitchen said no. (she picked Ruth's Chris for her birthday dinner solely because she wanted that dish). When I made the reservation, there was a space for a special occasion. I indicated it was my wife's birthday. Her birthday wasn't even acknowledged, let alone any sort of complementary item. She ordered a glass of wine and was originally given just a small portion as that was all that was left in the bottle, with our server indicating they would retrieve one from the cellar. He then said they were out of that wine and gave her a taste of one he thought she would like. (She liked the first one very much). She didn't like that one, so he offered her another, which she liked. We were shocked when the bill came and that glass was $36.00! I don't know what the price of what she originally ordered was, but I assure you she would never order wine that expensive. Finally, we both ordered our steaks medium. She explained that she is very particular about her steak being medium, almost never orders steak out, and won't eat it if it's too rare or too well done. Both steaks were rare to medium rare.

F
Foodt
1 review
Dined on February 22, 2020
Overall3food5service3ambience4

Food Great! Service a little slow. Ran out of bread pudding dessert and tried to substitute with something else without asking which was bad form.

DV
DanielV
1 review
Dined on February 21, 2020
Overall5food5service5ambience5

Amazing experience! I would recommend also ask for server Rick.
Rick made our dining experience exciting and fun. Very personable and attended to our needs in a timely manner.

OT
OpenTable Diner
1 review
Dined on February 17, 2020
Overall5food5service5ambience5

Devonte was amazing! He help me and wife feel comfortable at Ruth Chris! We will be back!! Best steak I ever had.

A
vipAnonymous
Cleveland
11 reviews
Dined on February 16, 2020
Overall4food4service4ambience2

They need a dress code at this place. The bar area is always flooded with people wearing sweat pants, baseball hats, sunglasses, and smelling like they just got high in the parking lot. Not what you expect from fine dining establishment. But with that being said, service was impeccable and food was amazing. I would definitely go back but avoid the bar.

SH
vipSahnaraH
Cleveland
7 reviews
Dined on February 16, 2020
Overall5food5service5ambience5

Food was excellent, drinks were okay. Will definitely go again.

OT
OpenTable Diner
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

I love everything about it

SP
vipStephanieP
Cleveland
3 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Valentines Day

OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall4food3service3ambience3

We were sitting in the room and in the back. There was a weird feeling being out in the corner off next to the staff table with dirty dishes and napkins and silver ware getting wrapped. Not a good romantic feeling

OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall3food3service3ambience1

We were placed on a high floor that wasn’t a romantic setting and had no ambiance.

Ruth's Chris Steak House - Cleveland - Permanently Closed
Responded on February 18, 2020

We appreciate you writing about your recent visit with us. Guest satisfaction is of the utmost importance to us. We'd like to learn more. Please consider sending us your contact information, including a phone number, so that we may directly address your concerns. Thank you!

Report
O
Ouray
Cleveland
14 reviews
Dined on February 11, 2020
Overall4food4service5ambience4

Drinks were over priced. Food, service, as always excellent.

M
Mentor
Cleveland
11 reviews
Dined on February 10, 2020
Overall5food5service5ambience5

Great dining experience. Perfect for our business meeting. Courteous staff. Great cocktails. Tasty food.
We shall return.

Parking a bit pricey for Cleveland.

NB
NebraskaBorn
Cleveland
5 reviews
Dined on February 8, 2020
Overall5food5service5ambience5

Fantastic food for a reasonable price. Service was organisms love outstanding. Will definitely return

PR
PeterR
Cleveland
1 review
Dined on February 7, 2020
Overall5food5service5ambience5

Always love a night out at Ruths Chris. As usual, service was spectacular. Ordered the specialty cut new york strip with the truffle crust and it was spectacular. Also for desert, I highly recommend the sweet potatoes with vanilla ice cream, its perfect.

u
umpdaddy
Cleveland
27 reviews
Dined on February 6, 2020
Overall4food3service4ambience4

Room was very nice and our server was really good. Food however was average at best. Prices are very high and meal was very expensive. Not sure if food was worth the cost.

OT
OpenTable Diner
Cleveland
6 reviews
Dined on February 2, 2020
Overall5food5service5ambience5

Everyone was very friendly and kept making sure we were ok

L
vipLuv2eatmeat
Cleveland
71 reviews
Dined on February 1, 2020
Overall5food5service5ambience5

Another awesome dinner!! I started with a salad, it was good....partner had the tomato and mozzarella salad, delicious....I had the cowboy ribeye—perfectly cooked! Had asparagus with hollandaise sauce, delicious!! Partner had filet and shrimp....again, delicious! Had free dessert for my birthday....can’t go wrong with chocolate!!! Service was awesome, too!! Highly recommend restaurant!!!! Absolutely love Ruth’s Chris Steakhouse!!!

MI
vipMICHAEL
Cleveland
5 reviews
Dined on January 26, 2020
Overall5food5service5ambience5

Great service! Great meal!

t
viptheplanner
Cleveland
25 reviews
Dined on January 25, 2020
Overall5food5service5ambience5

Another great dinner at Ruth’s Chris. Their filet and double lobster tail special was tremendous! Joel was a great server.

OT
OpenTable Diner
Cleveland
2 reviews
Dined on January 24, 2020
Overall5food5service5ambience5

It’s was my wife’s birthday and all she wanted to do is go to Ruth Chris to celebrate. Our waiters were Susan and Sean and when I mean they were AMAZING, it was short of immaculate. The food was exceptional. Everything was amazing down to the valet. Thank you for making that night special for her.

OT
OpenTable Diner
1 review
Dined on January 18, 2020
Overall4food4service4ambience4

I love Ruth Chris. I do believe that we got looks as though we didn’t belong there

KD
KeithD
1 review
Dined on January 18, 2020
Overall5food4service5ambience4

The restaurant is very nice. Great wine selection. The food was very, but what made the meal was the service. The wait staff was helpful, attentive, and cordial. (Semer Fi Chuck).

1
vip10acty
Cleveland
19 reviews
Dined on January 17, 2020
Overall3food4service3ambience3

Calamari appetizer is phenomenal! Blackberry Sidecar is delicious. Steaks cooked to perfection, well seasoned.

Ruth's Chris Steak House - Cleveland - Permanently Closed
Responded on January 23, 2020

Thank you for your feedback, 10acty. We hold ourselves to the highest brand standards for food quality, atmosphere and service. We do hope you'll consider giving us a second chance to make a great impression. Should you wish to discuss your concerns in greater detail, please with your contact information including a phone number.

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TE
TheE
Cleveland
10 reviews
Dined on January 11, 2020
Overall5food5service5ambience4

Had a great evening out to dinner with another couple at Ruth’s Chris. The steaks were amazing! We were well taken care of and never rushed. We ordered a seafood tower and our server actually took our menus away and let us enjoy our appetizer before returning the menus to order our main course. Such a nice touch that I’ve never experienced in any restaurant. Highly recommend Ruth’s Chris.

OT
OpenTable Diner
Cleveland
1 review
Dined on January 11, 2020
Overall4food4service4ambience2

We wanted to go to dinner before a show at Playhouse Square and thought Ruth Chris’ would be a great choice.
We were taken to a 3rd floor room with ZERO ambience and told we would have a lovely view of Superior-Hahahaha!
That really ruined it for us....

FAQs

Permanently Closed - Ruth's Chris Steak House - Cleveland does offer delivery in partnership with Postmates. Permanently Closed - Ruth's Chris Steak House - Cleveland also offers takeout which you can order by calling the restaurant at (216) 539-8404.

Permanently Closed - Ruth's Chris Steak House - Cleveland is rated 4.5 stars by 655 OpenTable diners.

Permanently Closed - Ruth's Chris Steak House - Cleveland does offer gift cards which you can purchase here https://www.ruthschris.com/giftcards/?utm_source=OT&utm_medium=online&utm_campaign=flashsale.