Rules & Regs

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1. OT

   OpenTable Diner

   Dallas

   1 review

   1.0

   1 review

   Dined today

   overall1food1service1ambience1

   Do not recommend! First, we made reservations and when we arrived they told us they didn’t have any reservations under our name. They seated us anyway (but, this has come back to be a problem because now the restaurant is trying to charge us a no-show fee even though we were definitely there, and on time). Service was very, very poor. It was difficult to get our orders placed, and even more difficult to get a water refill. Food was fine, but overpriced for what it was. Waiter brought out the wrong order for one of our party and tried to play it off like it was ok (for the record, the order was an avocado tostada and the waiter brought out a large cinnamon roll). It just was super overpriced for the experience we had, and I’m confused as to why it was so highly rated and recommended.

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2. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food3service5ambience5

   Good experience overall, felt that there was some confusion

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3. OT

   OpenTable Diner

   Austin

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food4service1ambience4

   Great place to enjoy a drink. Service was not great at all, that’s the reason of my low rating

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4. CD

   CherylD

   Orange County

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   We RSVPed at 515 but it did not look like we needed one at all. Our server July was very accommodating. He was spot on describing the food and we took his recommendation about the sopas - his favorite dish, and now our favorite dish, too. He brought us a cake complimentary for a birthday. Nice view sheltered by the wind that evening. Would go back to try brunch soon.

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5. JD

   JessicaD

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service4ambience3

   Food was sooooo good! I would definitley go back and eat there again! Great place to take a family and have a fun pool day too if you are staying at the hotel. But even if you aren't staying there, its a great place for a bite to eat. They have small plates so sharing is fun!

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6. VC

   VenCapGuy

   Austin

   9 reviews

   vip
   3.0

   9 reviews

   Dined on May 8, 2022

   overall3food2service3ambience5

   For a mothers day brunch we were all disappointed. No extra effort was made for mothers day. We had read that it was a top 10 brunch restaurant in Austin so we tried it out. In my opinion it should not have made the list. The brunch menu is limited and for a bar known for cocktails it had a very small selection. The restaurant opened late. The music was really loud and they finally turned it down after others complained. Food was a bit cool. The waiter told me he did not speak english and then began to speak english. Totally weird and disappointing experience. The positive point was that the restaurant had a nice skyline view. This should be no reflection of the hotel itself as we were impressed with the interior design of the hotel the restaurant was located in. If you are an Austin local i would not put this on your list of restaurants to try out. Leave this restaurant for the tourist that stay at the hotel.

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7. PM

   PamelaM

   1 review

   4.0

   1 review

   Dined on May 2, 2022

   overall4food4service4ambience5

   Not a place for dinner, they have bites. Good drinks and club/bar/lounge feel.

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8. MA

   MelanyA

   Fort Lauderdale

   16 reviews

   vip
   5.0

   16 reviews

   Dined on May 1, 2022

   overall5food4service5ambience5

   Service was excellent, food was delicious, views were great. I recommend this restaurant if you’re interested in enjoying some cocktails with appetizers coupled with great conversation. Be warned, the portion sizes are small, similar to tapas. Overall, we enjoyed our experience.

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9. OT

   OpenTable Diner

   Austin

   1 review

   3.0

   1 review

   Dined on April 30, 2022

   overall3food4service4ambience4

   Menu was too limited.

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10. MM

    MelikaM

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5

    Not the best Bloody Mary but the food and service and the vibe was awesome.our server seldom did a great job

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11. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 24, 2022

    overall3food2service2ambience5

    Had a reservation here for 8 PM but we did not get seated until 830. We did have a large group and they only had one waiter waiting on us so I felt bad for him. It took at least 15 minutes for him to come and take our first drink orders, and then he only visited the table when he either had to drop off drinks or food. He never really checked on us. The place is really beautiful and has a great view. I love the ambience. The food was just blah. Very bland.

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12. OT

    OpenTable Diner

    E. Tennessee

    1 review

    2.0

    1 review

    Dined on April 24, 2022

    overall2food2service1ambience5

    The service was horrible. We made reservations a week or more in advanced and had to wait 40 minutes before being sat at a table. That’s okay, no biggie, it’s Friday in Austin- expected. We were sat and it took around 15 minutes for our server to even “greet” us. He didn’t say anything, just brought waters then disappeared again. Eventually he came to get our drink orders which took a while (expected) but didn’t even offer to take our food orders at the same time. I was a bartender for 8 years and understand being busy, but you cannot just be completely absent and act annoyed when your table asks to order food. Our drinks and waters stayed pretty empty. It was rough and we ended up being there for around 3 hours because he was so uninterested and didn’t want to wait our table. We didnt want to be there that long, at all. We only got two rounds of drinks and only 7 of us ordered any food. We did have a large party, but made that clear up front that we had 13 people coming, so if he needed help… they had ample opportunity to arrange that or to tell us that they cannot adequately accommodate a larger party.

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13. OT

    OpenTable Diner

    San Antonio

    1 review

    1.0

    1 review

    Dined on April 24, 2022

    overall1food2service1ambience5

    They didn’t have the table ready. We waited for 1 hour and left without eating

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14. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 24, 2022

    overall3food4service1ambience4

    Almost ruined my sisters birthday, with horrible service while we sat and watched him help everyone except us for 20 mins. Then when I walked up to ask him how much longer would it be he walked off like I didn’t say anything. The food was great, but it was disappointing to be treated that way. No rude words were exchanged or attitude, just “can I have my check please.”

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15. EW

    EmmaW

    London

    1 review

    4.0

    1 review

    Dined on April 23, 2022

    overall4food4service2ambience4

    The food and atmosphere was great with fantastic views of the Austin skyline but the service was very slow

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16. w

    whatahamiam

    Western NC

    3 reviews

    vip
    1.0

    3 reviews

    Dined on April 23, 2022

    overall1food2service1ambience1

    I reserved outdoor spot. I didn’t get it. The service was awful. Our waiter didn’t speak good English. Nor was he familiar with the menu. The food used to be better and larger portions. Not anymore. Very disappointed. I won’t be taking people here anymore from out of town.

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17. NH

    NHtravler

    New England

    22 reviews

    5.0

    22 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    We had a large group of 14. Our server was outstanding. Food was good. We had a wonderful time

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18. OT

    OpenTable Diner

    Tallahassee

    2 reviews

    2.0

    2 reviews

    Dined on April 17, 2022

    overall2food2service2ambience2

    Easter brunch with our adult children. Basically tapas, don’t come hungry! Chips were stale. Drinks were good. Table for 6 was basically 3 tiny round bar tables pushed together at a couch and called a “table.” Waiter was pretty clueless.

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19. OT

    OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined on April 14, 2022

    overall5food5service5ambience5

    Such a beautiful spot!

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20. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on April 11, 2022

    overall5food5service5ambience5

    Spurs watch event was so nice, lot’s of good energy. Thankful for letting us reserve a table and receive good service on such a busy day! We will be back.

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21. OT

    OpenTable Diner

    Austin

    1 review

    5.0

    1 review

    Dined on April 10, 2022

    overall5food5service5ambience5

    Selim was our wonderful server for brunch on Sunday after the Cap10k. Rules & Regs is such a fun spot on the pool deck level of the Fairmont. Lovely, island vibe with comfy chairs and delicious food.

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22. OT

    OpenTable Diner

    Houston

    9 reviews

    vip
    3.0

    9 reviews

    Dined on April 10, 2022

    overall3food4service1ambience5

    Staff was rude and literally wouldn’t bring orders but the place is so beautiful you barely care

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23. ML

    MiriamL

    New York Area

    15 reviews

    3.0

    15 reviews

    Dined on March 27, 2022

    overall3food3service4ambience5

    I wouldn’t go again. Menu is limited for Sunday brunch.

    Report
24. Y

    Yers

    1 review

    2.0

    1 review

    Dined on March 26, 2022

    overall2food3service2ambience4

    mid restaurant. service was mid, food is mid & overpriced. it was 1 of 6 austin restaurants i visited my birthday weekend and it was easily last place. only good thing was the aesthetically pleasing environment. still just mid though

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25. OT

    OpenTable Diner

    Austin

    1 review

    4.0

    1 review

    Dined on March 20, 2022

    overall4food3service4ambience4

    On Sunday you have a DJ. It’s quiet enough outdoors to talk but you can still listen to the music.

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26. OT

    OpenTable Diner

    Austin

    12 reviews

    vip
    1.0

    12 reviews

    Dined on March 18, 2022

    overall1food1service1ambience1

    We left after 15 minutes because nobody came up to our table.

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27. TP

    TreyP

    Houston

    13 reviews

    5.0

    13 reviews

    Dined on March 6, 2022

    overall5food4service4ambience5

    Very great view and the ability to smoke cigars at this facility was a bonus

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28. PP

    PaulaP

    New York Area

    1 review

    5.0

    1 review

    Dined on March 4, 2022

    overall5food5service5ambience5

    Great view of the Austin skyline and comfortable patio seating. Sleek and clean! Good nightcap spot.

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29. OT

    OpenTable Diner

    Charleston

    1 review

    5.0

    1 review

    Dined on March 4, 2022

    overall5food3service1ambience5

    terrible slow service

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30. c

    carolynnt

    San Diego

    3 reviews

    vip
    3.0

    3 reviews

    Dined on March 4, 2022

    overall3food3service5ambience5

    View is great , service was very good but wasn’t impressed with the food choices

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31. RV

    RebeccaV

    Dallas

    36 reviews

    vip
    3.0

    36 reviews

    Dined on February 19, 2022

    overall3food3service3ambience4

    Understaffed but they did their best and our waiter was pleasant. Food was delivered a bit cold (understaffed) but it was tasty, especially the tacos.

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32. o

    olivias

    Western NC

    3 reviews

    vip
    3.0

    3 reviews

    Dined on February 13, 2022

    overall3food1service3ambience2

    Drag bingo was great. The cost for the food and what we received was awful. The chips and queso tastes like plastics had been burned into them. It was apparent staff shortages as it took longer for drinks and ordering but the staff was very nice. Not sure o would come again or if I did just for a drink.

    Report
33. K

    Kara

    Houston

    1 review

    5.0

    1 review

    Dined on February 13, 2022

    overall5food3service3ambience5

    Drag Brunch Bingo was a blast!!!!! Our server seemed new but very nice. Prices were mostly reasonable for a hotel and the view of the pool was delicious!

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34. BB

    BlakeB

    Washington DC

    4 reviews

    5.0

    4 reviews

    Dined on February 13, 2022

    overall5food5service5ambience5

    The hostess was very nice despite other patrons beungn very rude.

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35. C

    Czarinatx

    1 review

    2.0

    1 review

    Dined on February 13, 2022

    overall2food2service3ambience1

    Not worth the trip downtown. Find another place to enjoy drinks and tapas.

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36. LH

    LindaH

    1 review

    5.0

    1 review

    Dined on February 12, 2022

    overall5food5service5ambience5

    Wonderful View. VERY professional staff. Great atmosphere...not so loud you could not hear a conversation but not 'dead' either. Very enjoyable experience.

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37. OT

    OpenTable Diner

    Exclusive

    2 reviews

    4.0

    2 reviews

    Dined on January 23, 2022

    overall4food4service4ambience5

    Pretty pricey plates but the food and drinks were amazing!! Our waitress was very friendly and offered her suggestions. Good ambiance.

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38. OT

    OpenTable Diner

    Exclusive

    1 review

    1.0

    1 review

    Dined on January 1, 2022

    overall1food1service1ambience1

    Reserved this in advance for an event that was supposed to be great. People paid good money for tickets for the new year event hosted here. They said there’d be finger food but they didn’t really deliver on

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39. M

    Michael

    1 review

    3.0

    1 review

    Dined on January 1, 2022

    overall3food4service3ambience4

    The bar took wayyy too long to acknowledge patrons and get service, especially for a New Year's Eve event that wasn't packed. Other than that, it's a nice event space.

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40. B

    Babs20

    London

    2 reviews

    1.0

    2 reviews

    Dined on January 1, 2022

    overall1food1service1ambience1

    We spent $150 USD for tickets for New Year's Eve. We were told there would be appies and a welcome drink. We don't eat meat, I let them know when I made the reservation. There were no appies, just a hot dog stand in the corner. The welcome drink, was a plastic cup filled with ice and a tiny bit of generic punch. Everyone at our table was unimpressed. When you purchased your ticket and clicked on menu, it took you to the restaurant's menu. But that's not what anyone got. Just a hot dog stand hidden in the corner. This was so below Fairmont standards. I love the Fairmont Austin, it is one of my favourite hotels, but we were all misled by Rules & Regs. We will never go back to this place and it's a shame, we love Fairmont so much. We will continue to be loyal to Fairmont, but I hope they give a value for $150 USD as more than a hot dog that no one ate. It would have been perfect for a child's 5 year old birthday, but this was our first New Year's eve after covid with an outdoor venue so it was safe. And it was really not done well at all.

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