Romano's Macaroni Grill - Carrollwood
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Valentine's Day Special Menus & More
Join us for a special Valentine's Day menu for two for $45. Includes an appetizer, two entrees and a dessert. Available February 7-16, 2020.
Friday, February 14, 2020
Experience was not so great. There was not a lot of people in the restaurant, however it took forever to order our food and to get things we needed from the server. We would not eat there again.
Took about 5 mins to be greeted when we walked in the door. Then had to wait another 5 mins to be sat. Restaurant was empty. Then took over 5 mins to be greeted by a server. The tables sat after us were greeted, got drinks and bread before we had a server.
Such a wonderful experience to ring in the new year with great service and great food. My fiancé and I had the best meal to kick off 2020. The food was delicious the service was outstanding. Can’t wait to have more celebrations here.
Excellent REAL Italian cuisine
We usually go here and while we appreciate them being open on Christmas Day we found the host to not be customer friendly and it was a little bit of a waste to do a reservation when we still didn’t get seated for an hour after our reservation time. The two servers who took care of us were awesome.
My food was great, but my son said his was cold in the middle of two items in his trio. It was noisy, but it was Christmas, so they were very busy.
Hostess could not find our Open Table Reservation for 2 in a bar seating on Christmas Day so we were shoved into a corner table right in the main dining room by the kitchen and the noise level from clanging and shouting was very annoying. Also, the table was shoved too close to other tables so we had to watch servers and patrons try to squeeze through the slight opening between the tables. This was a joint birthday celebration so it kinda spoiled both days. The only saving grace of the day was our server Juvon. He deserves five stars for his efficiency, friendliness and competency. I will never use Open Table again.
We had exceptional service from the time we walked in, to the time we walked out. This will be next year’s Christmas go to again!
It was a very enjoyable evening. Our server went over and above, but did forget some things & had to be reminded. Everyone was pleasant and efficient. Manager himself checked on us. I had salmon and it was delicious. Food overall was excellent.
We always love this restaurant , great all the way around
I made a reservation for Thanksgiving dinner. The hostess walked us to our table and few minutes later when we ordered the Thanksgiving menu the waiter informed us the menu was sold out. Very frustrating! We had to other a regular menu. Service was very slow and poor. Missing silverware at the table, napkins, soup forgotten by our waiter and etc. At least the food from regular menu was good!
Made a Reservation for Their "Turkey Feast" ($25 each) for 6:00 PM. Arrived on time, was seated within 10 minutes. THEN was informed that they had RUN OUT of "Turkey Feast"! We left immediately, went elsewhere. VERY poor planning by restaurant management. I will not return to this restaurant again!
The waiter was rude and sweaty the whole time. He brought water and the cups were dirty. One of the cups had hair on it and dirt in the water. We told the waiter and he acted like it was no big deal. The dishes were also dirty. Very disappointing. the waiter didnt even get a manager and there was hair on the rim of water cup. We will never come to this restaurant again.
A delicious Thanksgiving meal!
This was our 4th year at Macaroni Grill for Thanksgiving but sadly is likely to be our last. We dine here regularly and are always very happy and the past three Thanksgiving dinners have been terrific. But this year there was a definite change. The restaurant was swamped (has not been the case in previous years) and instead of the usual excellent turkey dinner that tastes home made, this year it was very "commercial". The turkey was tasteless, the gravy was really odd in flavour, the stuffing was mushy and mostly bread and the whole plate was luke warm at best. They were run off their feet but tried hard and I cannot fault the staff. We will continue to dine there at regular times but this will be our last holiday meal there.
Despite having to wait 20 minutes beyond our reservation time and the mediocre Thanksgiving dinner, I love Macaroni Grill. This is the first time that I have ever been disappointed with the food. Service was excellent. Our server was very knowledgeable and attentive.
We had a table for 11 that we made reservations for Thanksgiving day. I had called a couple days before to make sure the table would be ready. When we arrived, the table wasn't ready and they squished us in a table for 10. that wasn't too bad. The poor waiter, Jovon, tried his best. But it looked as though they were understaffed. He also had 3 tables of 5 and two other tables across the restaurant. It took over an hour after we ordered to get our food. I ordered fish that was overcooked. Everyone else enjoyed the 3 course Turkey dinner with the "to die for" Pumpkin Cheesecake. The price was great! So it was a good value. we are all patient people, but for another family, it could have been a disaster. We arrived at 1pm and left at 4:15pm. Next year, I suggest management assist the waiters, instead of just sauntering around to each table and greeting. Just be prepared to wait for your food. Again, it was not the waiter's fault at all. He was personable and gracious.
Thanks to Ray for his excellent service!! The Thanksgiving menu? AWESOME!!
Accueil sympathique et personnel prévenant.
La nourriture est bonne, mais sans plus.
Le pain d'accueil est très bon.
The food was great. The server was very pleasant and attentive of our needs. Will definitely go back again.
It was a decent experience. Our waiter was a little slow to wait on us, but made up for it later on in the meal. There was 5 in our party, 2 of our meals came out hot, and 3 came out luke-warm. He told us to watch out because the plates were VERY hot, and they were actually VERY cool to the touch. My Penne Pasta is suppose to come straight out of the oven, to the plate. Well, that didn't happen. The Calamari was chewy and tasted old. We ate it as we were sooooo hungry, but that was just a bad mistake on our part. The serving of Calamari was really small as well.
The restaurant wasn't busy at all, so I thought the preparation could've been better....Iike I said, decent experience, but they need to work on a few things!
As usual service was great. Rob was attentive and on the ball. Food was spot on as well. A great dining experience all the way around!!
The perfect place to meet someone for the first time. Good food, quiet atmosphere, great staff. If this doe not work out, I will be back.
This has always been my favorite resturant eventhough we only come out for very special occassions. You have never let us down in every aspect of customer serive and food quality.
Great night out with the family!!
Food was good. Place was empty for a Thursday night. Service was friendly but very slow. It’s a nice place to eat.
Unfortunately the air conditioning was not fully functional so it was warm. The staff was very helpful in their attempt to make us comfortable by finding a table in the cooler area of the restaurant. The food was very tasty and the evening went very well.
I will be going to the Macaroni Grill in Brandon next time I want to eat there. We walked in and asked if we could sit in a booth in the bar area. The host had one booth and told us it was fine. After sitting there for 5 minutes we realized there was no A/C in that area. The host could have told us it was not working in that are before we sat there. Our waitress came over after 10 min. and said she wanted to let us know there was no A/C in that area so we might want to move. We chose to move to the main dining room where it was a little cooler. Our waitress came over after about 10 min. and said they had had problems with the A/C for over a month. How ridiculous. She took our order and we all ordered an entree. I told her my husband and myself wanted to split a side Bib and Blue salad. We waited about 20 min. and my husband asked if we were going to get the salad first and she acted surprised. She had obviously forgotten it. It came out after about 5 more min. and it was split, which was nice. Our entrees came out before we finished the salad which is very annoying to me but we didn't say anything. My husband and I both ordered the Chicken Scallopini. The chicken was way overcooked and hard to cut but we didn't want to wait any longer so we didn't say anything. Besides, our waitress never came back to ask how things were anyway. We never got a water refill or barely any service. Our waitress was never anywhere to be seen, while the guy that was waiting on the table next to us was always refilling their water and checking to see if they needed anything.
When the ticket came, she had charged me for an entree salad at $10. I clearly had ordered a side salad and told her so. She argued with me about it and then asked the manager and the price was changed to a side salad. Why would I order an entree salad when I had ordered the chicken entree. We had terrible service, the food was not good and the temp. of the restaurant was uncomfortable.
We were sat down then never attended. I had to get up and ask whom our server was. I was told someone would be with us soon. It took 20 minutes to get our water. We got up and left. Mind you it was a Friday afternoon and half of the main dining room was empty.
Soup and bread and some drinks were served but NO napkins nor silverware on the table till we asked for them! Bloody mary was awful and iced tea was served upon reminding the server it was ordered together with the alcoholic beverages. Never coming back here again !
Purchased a gift card electronically 24 hours prior to dinner for mother’s day. I still never received the gift card after 3 days. I will never go back to that restaurant. They would not accept my receipt from the gift card purchase and I was never emailed the actual gift card. I’m done! They have great food and great service a 10 out of 10 but I’m mad they did not give me a gift card that I paid for and they charged my MasterCard capital one. Done. Will not return!
Terrible Mothers Day experience. Unlimited mimosas and bloody Mary's was really limited to 3 because the server would never come back. Same with the unlimited soup and salad.
Will not go back.
Seating was not remarkable, but adequate. Service was not rememberable and somewhat noisey. Bread service was bland.
Alcohol service was timely and quite good.
Parking was easy.
We were there this evening, and got quite a surprise. We had ordered the Pollo Caprese, but subbed out the pasta for asparagus. At no time did anyone say that in doing so, it's no longer a Pollo Caprese dish - no mozzarella, no basil. It was basically a small chicken breast with nothing else (except the side item). When we asked - that's when we were told; we were provide some mozzarella to add to the chicken after the fact. In what world does subbing out a side item completely change the main item on the dish? If so, why be charged the full price of dish if the main pieces that dish are no longer there?
The salad was never delivered before dinner. She later stated she just forgot to ring it in. We ordered dessert which took awhile and finally she came and told us they didn’t have one of them. After we declined the other desserts, they canceled the one dessert we ordered. That finally was resolved and they brought the dessert. However it was the wrong one. I believe they need some additional training for the staff. Not sure if we will return.
The food is delicious here, from the apps (tomato-basil soup, lobster bisque) to the entrees (braised lamb shank, chicken marsala). Our server (Sheyla) was very friendly and accommodating.
Run down, server seemed miserable. Guests were complaining about food. Service was slow and hardly anyone was there. Won’t be back.
Overall an ok restaurant. Server was pleasant, food was decent.
Food was pretty mediocre. Calamari was awful we sent it back. Lasagna was okay. Salmon was sent back. Steak was more fat than meat. I put on the reservation that we were celebrating 2 birthdays yet no one ever asked about them or did anything. We won’t be going back there. There are tons of other options so no need to revisit.