Romano's Macaroni Grill - Stockton
No wine list, no soup. Staff was not very well trained by non existent managers. Did not feel very festive for a Christmas Eve dinner.
May I preface a bad review with the observation that the staff was not at fault here. The restaurant was clearly operating with a reduced staff. Everyone was scrambling to cover all the jobs. As a result, we were seated next to a filthy booth with overflowing liquids and debris on the floor that no one had time to clean up, we had three different staff wait on us and no one knew who was supposed to. The food was undercooked and not good, and the bill was deposited on our table without asking if we wanted dessert (after noting in the reservation it was for a birthday celebration). The atmosphere was a bit chaotic but mostly sad, as this is the state of the world today. We want to support businesses, but it will probably be quite awhile before we return here.
Food good, Made reservations said nothing to us about my husband's 60th birthday.. Maybe you were understaffed that's why the service was poor. Out of beer out of stuffed mushrooms for appetizer. We do not go out very often this was my husband's 60th birthday.. No thank you
The food was excellent. The service was nonexistent. The waitress took our order and delivered the food. She had her phone on a podcast or something that was on when she delivered the food. She never checked on us at all. She never took our plates away until we asked for the check. We had to flag her down to get Parmesan cheese. She’s not an asset to the company.
OK it's a chain, but it is a pretty good chain. In this case a friend and I had an excellent dinner with wine at a very reasonable price. Service was very friendly.
Noise traveled around the room and there was music on speakers so hard to hear my dining companion across the table. But we are old. Food was great but entree is just that. Any salad, vegetable or soup is extra. Bread included but it had unnecessary coarse salt on top of loaf.
Waiter brought wrong entree after long wait and expected me to eat it
This place is closed for indoor dining but still taking reservations for indirect dining??? Makes no sense to me
Where to begin… First, my reservation was at 7 PM. I arrived at 6:52 PM to walk in and see three other parties waiting to be acknowledged. Multiple staff members would bypass the front and not say anything. I even recall seeing staff members in the back just standing around even what appeared to be a manager who had on a blue button-up shirt and black slacks but was looking down at his phone the whole time.
It wasn’t until I made direct eye contact with the bartender that she said that she would be right with me. She eventually came to the front, and we weren’t seated until 7:15 PM, and our waitress did not arrive at the table until 7:30 PM. We were not ask if we wanted waters or bread I had to ask, but she did apologize for the wait. She said that they somehow got extremely busy on a Tuesday.
Upon looking around the restaurant, there were a total of six tables spread out with four waitresses, a manager, and a bartender. If this is what they consider busy, I can only imagine what it would be like at 50%, let alone 75% capacity
This was my first time visiting a Romano‘s macaroni and grill, and it will definitely be my last time at this particular location as it left a bad taste for me but I pray not all the locations are like this. There was no reason for the service to be that slow with six tables. My waitress was pretty good. She mentioned this was her second week, so she did pretty well, but the fact that they weren’t very busy and that It took forever for us to be seated and greet it is genuinely unacceptable, oh and to top it off, they had absolutely no type of wine available I asked for three different types and each time the waitress said they were out finally when they have one they literally only had 4 available out of the entire list, it tasted stale as if it had been sitting out for months.
With a reservation made I still had to wait 45 minutes to be seated. Upon being seated It was disclosed that they didn’t have a lot of the menu items so it was very limited.
The food was awful! Chicken was old and dried and very little of it. The portion was so so small I was shocked, very displeased with the food and service all around. I will never dine there again. $55.00 dollars for two small meals that were trash. Smh
Extensive menu with delicious selections. We were greeted by an employee when we walked in the restaurant and seated right away in a comfortable booth. Food was delicious and plenty to eat.
On our visit upon entering we were greeted asked our reservation time and shown to our seats, the atmosphere was really pleasant, the staff was Great! We ordered calamari which was very dry, and our entrees while the taste was great, came almost cold. Overall I’d say the experience was good and will definitely give them a second chance.
Our server Daniel was top notch. Overall food quality very good.
Hadn't been here in a long time before everything shut down, so when they opened, we were happy to be able to go out. Don't know why we hadn't been there in a long time because the food was excellent and the service was great! The chocolate cake was to DIE for!!!! Thank you for a wonderful experience!!
Our waiter was very accommodating & attentive. Our food was served in a timely manner & was hot and delicious. No complaints about our visit. Very happy with this location.
Good food, service and value. We've been very pleased with all of our dinners there.
We waited almost two hours to be seated with reservations! A waiter never came to take out order, we had to stop and ask different waiters for help, on top of it the manager got into a physical altercation with a homeless man , and punched the wall by the table we were sitting in! Food was cold , at this point we were ready to go!
One of the managers and a customer at the bar had an altercation.
I manager was hitting or kicking things after their conversation.
We will not be returning to this location.
Our server also billed us the wrong amount.
Far more than it was priced on the menu.
The bill was corrected but not until we noticed it and my card had already been billed for the wrong amount.
It was alright
Didn’t appreciate how some of the servers were rude to me and my mother
Service was very slow. Had four different servers including bar tender who never even smiled but rushed to take our order.
We never got sat even though we had a reservation. They said they were backed up and had too many rereservations. We ended up sitting at the bar and ordered food. We waiting for a long time for the food and eventually the cook ended up bringing it because it had been just sitting back there the whole time. Our waitress never went to go get it so by the time the cook brought it out the food was cold. Not sure if we will come back.
Made a reservation and was never seated. Poor first impression.
Was very pleased with food and service. Went on Valentines Day at 5:30pm, was seated within 20 minutes. Service, food, & drinks were all great. They were extremely busy & handled it very well. Server was very attentive and our food came out perfect.
We had a great Valentine's dinner there a couple of days ago. Being as busy as it was on Valentine's Day we waited only 5 minutes past our reservation time. The special Valentine's menu was very good and the service was prompt and done well. We had a great experience especially since it was a very busy day.
Our reservation was ready on time and service was great.
Our server, Alex, was great. She was very attentive. The food was delicious. Our party of 5 had no complaints.
We've been there several times; this was not the best. After we were seated, and ordered, two large groups, including kids and a birthday celebration were seated next to us. The noise was awful, and made conversation among our foursome impossible.
The service crossed the line. It was so fast, that we could not finish our salads before the mains were delivered. Salads, with entrees, are bottomless, but we had no opportunity to ask for seconds, because of the harried service. Our checks were presented while we were still eating, and we were not offered coffee or dessert.
The food was very good. All mains were served at the same time, and everything was hot. No problem here.
Even though we are in our 70s, we are still learning to speak up about seating: quiet area, not close to where large groups are expected, away from tables with kids. We'll be back, but will make our seating and service desires known.
The food was great, but the service was not good. The server would forget our items and then would take long to return to the table. It wasn’t super busy so I don’t know what was going on; perhaps she was new? We would go back and try it again.
The other thing is the women’s bathroom needed attention really bad - stalls were out of toilet paper and toilet seat covers - it looked messy and unkept as well.
We've been to Macaroni Grill many times over the years, but it's been a couple of years since our last visit. The food, service and ambience since our last visit was fantastic. The food was especially good as our daughter-in-law's parents are here from Argentina and her Father raved about the steak…and Argentinians KNOW steak! Great job, Macaroni Grill - keep up the stellar work!
Great food and service :) nice menu choices to choose from ..
Was busy but we received great service never the less
Great Family Dining!
Had my work’s Holiday lunch here! Super good service! Our waitress was so nice and got everyone’s order correct; there was 14 of us! It’s a chain restaurant so the food was okay; pretty expensive for “okay” food. Still giving this place full stars though because of how good the drinks were and how good the service was!
I cant believe it and feel like we got served a bait and switch (figuratively) at Macaroni Grill.
They had advertised a 3 course turkey dinner for $24.99 and I made reservations for 6:30 pm. We arrived at 6:20 and guess what? No turkey dinner special. They "ran out" at 5 pm. Seriously? Its Thanksgiving.
Not only that, they won't honor the 3 course special because "they have no turkey to serve." I spoke to both the service manager and the general manager. Wow! My next call will be the District Manager. I don't buy the excuse that they only get what corporate sends.
Offering me money off on a future visit doesn't fly either. Its 6:20 on Thanksgiving. We would have stayed had they honored the special with substitutions. But they weren't willing to do that.
Great Food. Great Service. Our family of 6 had Thanksgiving dinner. Everyone was happy with our experience.
I had spaghetti and meatballs and I loved the sauce. I don't like my sauce thick and this sauce was thin and had lots of flavor.
One in our party ordered the Mahi Mahi with gnocchi only to be told after ordering that they were out of gnocchi. After resolving to include vegetables instead the fish arrived with the middle ice cold and raw in the center. Even after they supposedly cooked it it was still not fully cooked. Been here before but this trip was very disappointing.
Also, the “singer” singing Happy Birthday over and over was painful.
We had reservations at 7:45. Did not get our food until 9:00 and the place was half empty. They ran out of angel hair pasta, penne pasta and Parmesan cheese. Had to find waitress to pay the bill because she’s didn’t come back for at least 20 minutes after we finished our meal. Really disappointing. Macaroni Grill has really lost its touch. Will not be going back
Romano's Macaroni Grill - Stockton does offer delivery in partnership with Postmates and Uber Eats. Romano's Macaroni Grill - Stockton also offers takeout which you can order by calling the restaurant at (209) 951-7064.
Romano's Macaroni Grill - Stockton is rated 3.5 stars by 98 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.