Roka Akor - San Francisco

Food was fantastic but my review is based on service which was terrible. I don’t know if it was because we were a young crowd but service was unacceptable. When we first got there the waiter only offered tap water. I asked if we could have bottled and he said yes but it costs more and there was an awkward pause and I assured him that was okay. Second, our food came before our plates and utensils. We sat there for five minutes wondering what we were suppose to eat with. It took 10 minutes to flag our server down for just utensils and plates. On top of that, they didn’t have soy sauce or sauce plates for us. I mean what sushi restaurant doesn’t offer soy sauce for their guests? Anyways, I asked for the bill 5 different times to two different servers. I asked four times for to go boxes. Our bill was 3.4K. I expect better service especially if our gratuity of $600 was already included in the bill. Great food. Terrible service. Will not dine here again.

My family decided to eat at this restaurant because every other restaurant couldn’t seat us within 1 hour and we were hungry. It ended up being the best meal we’ve had in a long time! We ordered their ribs and they fell right off the bone, perfectly cooked. It was surprising because their ribs were better than any steakhouse! And everything else we ordered was perfect. The service was fantastic!

There was an SF charge that looked odd. Food was a little bland.

First time ever trying Omasake.. I would highly recommend it. Roka exceeds my expectation from service, atmosphere to the food. Best sashimi I've ever had. Can't wait to go back.

The outdoor ambiance was really nice. I really enjoyed the ginger broccoli. The sushi was also very tasty and fresh. I’d definitely be willing to go back on a night that’s a little less crowded.

Fantastic food, service. So fun. Will come again for sure.

Perfect place for birthdays or any other special occasions

Always love Roka! Good food, service was a little slow.. but they were busy so understandable.

I had an outrageously horrible experience at this restaurant. The service was absolutely terrible and the waiter would not communicate with me at all, mixed up my order.
I thought this is the highly rated restaurant, but they use low quality ingredients like imitation crab meat for their rolls😱

We were finally sited inside although the limit 4 at this moment.

When went last night in a party of 4 and the food was as always amazing. Everything was great.

The only thing we did not like is that not at least one thing like maybe the 2 desserts were not comped. The bill came out to $1200 for 4 people and we were celebrating 2 birthdays. I know we should have not expected anything free but it seems a bit crazy.

Also there were still tables there seated and the waiter told us that they have a curfew. He did not say it in a rude way but we were leaving the fact that we left and they still had people seated disturbed our party. It left a bad taste to our experience. Love the place but because of these reasons will not be returning.

Norman Vivero

One of my favorite restaurants, and the best place for surf & turf (sushi & steak). Make sure you get at least one of their steaks, they cook it on an open wood fire robata grill.

Came here to celebrate my boyfriend’s birthday. The waygu beef was delicious. It was perfectly prepared and seasoned. I would definitely come back.

Great food and outstanding service.

Food was on point and service was very attentive and exceptional.

Best restaurant ever. No argument there 💕

I’ve been to the Chicago and Old Orchard location and I’m always very pleased with the food and service! Staff in San Francisco are nice and very attentive! Our waiter I think he’s name is Oscar is wonderful! Tanner is also delightful!

Will definitely come back for sure!

Extremely overpriced.

Great outdoor dining spot! Good music and lights clean and friendly staff

Outdoor is tough but the food was incredible

Our server was great. However, one of the other servers who came to deliver some of the food asked us to put on masks while we were literally were eating. I’m not sure if it was just us, but he made the experience awkward.

It was outdoor dining with a very nice setup.
There were plastic sheets to protect against the wind and heaters. It was a very comfortable experience.
Food was good and service was excellent.

The sushi’s rolls sucked really bad. It’s equivalent or maybe even worst than grab and go sushi’s. Only thing that was above good was the bone marrow. Didn’t try the steaks but I don’t think I will be back...

wonderful. Sat outside and they had heaters very comfortable. The food was great. The waiter was A+

Due to COVID, it was outside seating. As usual, the food was good.

First time in Roka Akor, and this cozy outdoor seating left the best impressions! Hospitable hosts, The Valentines Day Set Menu food is extremely delicious,beautiful presentation. The service we received was so amazing and we will definitely be back again.

Overpriced items/sashimi , you can get the same quality at Trader Joe’s

They did a great job of translating their menu to be outdoor dining friendly!

I love the food there. It’s my favorite restaurant in all SF.

Incredible food and service! Every dish was excellent!

I wasn’t happy with the food, I have dined there before and decided to go back but was not impressed by the quality

Roka Akor has the best customer service and the food was so delicious.

Great service and excellent quality of food. They have done a great job with outdoor dining.

Roka never disappoints, we missed visiting this place over the pandemic I’m glad the taste was still there.

Birthday dinner, Roma had a card and free champagne and dessert

Favorite restaurant in SF!!!

This was our first time dining inside in 8 months. Amazing service and everyone was VERY spaced out - felt totally safe and comfortable. My kids declared it was the best meal they’ve ever experienced.

We had a wonderful outdoor table and the service was outstanding. It was a special occasion so we splurged for a $160 wagyu beef, sashimi, maki, bone marrow, wine, and dessert. This was one of the best meals of my life! ALL of the waitstaff and employees went out of their way to make the evening special for us. We will definitely be back when we are in SF!

Staff permitted us to sit based on our preference near the window.
Wait staff were very attentive, water glasses and hot green tea were full and timing of dishes well paced out.
My companion and I ordered the fried shrimp bowl, scallops and brussel sprouts for appetizers (we both thought they were delicious)
Our entrees were the Wild Salmon and 12 oz Rib Eye steak equally delicious.
For dessert, we ordered the Japanese Strawberry Cheesecake and the Hot Chocolate cake with vanilla ice cream.
We both agree that we would return for another dining experience.

This was a truly memorable experience, amazing omakase tasting menu, superb service, great atmosphere